Can't Enable Malicious Website Blocking

[wdillon44]

I just purchased Malwarebytes Pro. I can't click the check box next to "Enable malicious website blocking" in the protection tab. How do I fix this?

mbam-log-2013-11-29 (18-44-16).txt

mbam-log-2013-11-29 (18-45-06).txt

[wdillon44]

Here is another log file: http://pastebin.com/rTrcbFsH

[daledoc1]

Hello and , wdillon44:
 
Sorry you are having trouble enabling the protection module of MBAM PRO.
In order to sort this out, the staff/experts will need some basic logs.

Please follow the instructions below and post back with the following logs as attachments to your next reply:

• Checkresults.txt from mbam-check
• A couple of protection logs, if you have them
• DDS.txt from DDS
• Attach.txt from DDS

These will provide the MBAM staff with a bit of information that will help them to pinpoint the cause and the solution for you.

 

>>>We cannot review logs or other data uploaded to 3rd-party web sites. So, please attach your logs to your posts here, or copy/paste the contents inline.

Thanks!

daledoc1

-----------------------------

Step 1 -- Create an mbam-check log:

Download mbam-check.exe from HERE and save it to your desktop.
Double-click on mbam-check.exe to run it, it should then open a log file.
Please attach to your next reply the CheckResults.txt file which should now be located on your desktop.

Then, if you can, please also upload your 3 most recent Protection module logs:

In Windows XP, these logs are located in: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs
In Windows Vista/7/8, these logs are located in: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Logs



Step 2 -- Run DDS and create 2 logs:

Download DDS from one of the locations below and save it to your Desktop:
dds.scr
dds.com


Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once it is downloaded, you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool.
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment.

• When done, DDS will open two (2) logs:
• • DDS.txt
  • Attach.txt

• Save both reports to your desktop
• Please attach both of the following logs to your next reply: DDS.txt and Attach.txt
  --->You can ignore the note about zipping the Attach.txt file in most cases.

[wdillon44]

mbam-check log: http://pastebin.com/ipeZwJNe

I attached one log, but the other did not appear

CheckResults.txt

[wdillon44]

It just took a while, here they are.

Attach.txt

DDS.txt

[daledoc1]

Thanks for the logs.

 

Please wait for further advice from one of the forum staff or experts.

 

Best regards,

 

daledoc1

[Firefox]

Hello and Welcome to Malwarebytes

This computer is showing signs of an infection and probably the cause of your issues....

Being that you are probably infected, feel free to follow the instructions below to receive free, one-on-one expert assistance in checking your system and clearing out any infections and correcting any damage done by the malware.

Please see the following pinned topic which has information on how to get help with this: Available Assistance for Possibly Infected Computers

Thank you

==== Event Viewer Messages From Past Week ========.11/30/2013 10:17:58 PM, Error: Service Control Manager [7023]  - The Function Discovery Resource Publication service terminated with the following error:  %%-214702489111/30/2013 10:17:58 PM, Error: Service Control Manager [7001]  - The HomeGroup Provider service depends on the Function Discovery Resource Publication service which failed to start because of the following error:  %%-214702489111/30/2013 10:17:22 PM, Error: Service Control Manager [7003]  - The IKE and AuthIP IPsec Keying Modules service depends the following service: BFE. This service might not be installed.11/30/2013 10:17:21 PM, Error: Service Control Manager [7023]  - The Computer Browser service terminated with the following error:  The specified service does not exist as an installed service.11/30/2013 1:08:03 AM, Error: Disk [11]  - The driver detected a controller error on \Device\Harddisk1\DR1.11/25/2013 11:42:03 AM, Error: Microsoft-Windows-DistributedCOM [10016]  - The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID  {8BC3F05E-D86B-11D0-A075-00C04FB68820}  and APPID  {8BC3F05E-D86B-11D0-A075-00C04FB68820}  to the user Jenn-PC\Guest SID (S-1-5-21-2308509277-3422687654-265132624-501) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool..==== End Of File ===========================

[stratwiz]

I have the same problem, can't enable Malicious Web Site protection In Anti-Malware.  Also attached are the log files.  I appreciate your help.

[stratwiz]

Attached files

attach.txt

dds.txt

CheckResults.txt

[daledoc1]

Hello, stratwiz:
 
Welcome.
Issues that sound "the same" often are not.
Each computer is unique.
So is the solution for a problem.
It becomes very confusing and difficult for everyone when many users post in one forum thread.

And this is a very old topic based on an older, outdated version of MBAM.

So:

Please check to be sure your system date/time are correct and that your AV/firewall are not blocking MBAM.

If that doesn't resolve your issue, please do the following.

• Please try the following and let us know if this corrects your issue or not. MBAM Clean Removal Process 2x
• Please try installing the new beta which has corrected some previously reported issues: - Malwarebytes Anti-Malware 2.0.2 Public Beta
• If that does not correct the issue, then please read the following and post back the requested logs. - Diagnostic Logs
• NOTE: There is an FAQ section with valuable information located here: - Common Questions, Issues, and their Solutions

You might also want to try the solution proposed by the OP here, if you installed MBAM under a Windows Limited User Account.

 

If step #1 and step #2 don't work, please follow the instructions in step #3 to collect the diagnostic logs.

However, please do NOT post them back here in this topic -- instead, please start a NEW, SEPARATE post with them.

That way, you can receive individualized help with less confusion for everyone.


Thank You,

daledoc1