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Removal instructions for Windows Expert Console

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What is Windows Expert Console?

The Malwarebytes research team has determined that Windows Expert Console is a fake anti-malware application. These so-called "rogues" use intentional false positives to convince users that their systems have been compromised. Then they try to sell you their software, claiming it will remove these threats. In extreme cases the false threats are actually the very trojans that advertise or even directly install the rogue. You are strongly advised to follow our removal instructions below.

How do I know if I am infected with Windows Expert Console?

This is how the main screen of the rogue application looks:

main.png

You will find this icon in your taskbar:

icons.png

And see these warnings:

warning1.png

warning2.png

warning3.png

warning4.png

warning5.png

How did Windows Expert Console get on my computer?

Rogue programs use different methods for spreading themselves. This particular one was installed by a trojan.

How do I remove Windows Expert Console?

Our program Malwarebytes Anti-Malware can detect and remove this rogue application. But you will have to use Malwarebytes' Anti-Malware in safe mode (with networking), if you are able to reboot into safe mode.

But here we'll be showing you how to use Kaspersky Rescue Disk 10 CD.
To create the CD follow the instructions here: How to create the Kaspersky Rescue Disk 10 CD
Set your computer to boot from the disk and not from the hard drive. Once the computer has booted from the CD press any key when prompted, to start the procedure.

Choose the Kaspersky Rescue Disc, Graphic Mode in the first screen.
Once the program is ready to be used, make sure to get the latest updates.
KAVupdate.png
When this is done you can start the scanning procedure. Scanning for Hidden Startups is sufficient.
The results of the scan will be show in a popup window like this one.
KAVdetected.png
After having removed the ransomware you can use the Rescue Disc menu to reboot the computer.

Check if the procedure was successful and don't forget to reset the boot order settings to what they were.

A video guide about the use of the Kaspersky Rescue Disk 10 CD can be found on our YouTube Channel.

To remove the rogue completely:

  • Please download Malwarebytes Anti-Malware to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a check-mark is placed next to the following:
    • Update Malwarebytes Anti-Malware
    • Launch Malwarebytes Anti-Malware
  • Then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected. Reboot your computer if prompted.
  • When completed, a log will open in Notepad. The rogue application should now be gone.

Is there anything else I need to do to get rid of Windows Expert Console?



  • No, Malwarebytes' Anti-Malware removes Windows Expert Console completely.

How would the full version of Malwarebytes Anti-Malware help protect me?

We hope our application has helped you eradicate this malicious software. If your current security solution let this infection through, you might please consider purchasing the FULL version of Malwarebytes Anti-Malware for additional protection.

As you can see below the full version of Malwarebytes Anti-Malware would have protected you against the Windows Expert Console rogue. It would have warned you before the rogue could install itself, giving you a chance to stop it before it became too late.



protection1.png

Technical details for experts

Signs in a HijackThis log:


Running processes:C:\Users\{username}\AppData\Roaming\guard-****.exe (where **** are four random letters)

Alterations made by the installer:

File System===============In the existing folder C:\Documents and Settings\{username}\Application DataAdds the file guard-ijts.exe"="11:14 25/11/13 966496 bytesRegistry===============[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\system]"ConsentPromptBehaviorAdmin"="0""ConsentPromptBehaviorUser"="0""EnableLUA"="0"[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\msmpeng.exe]"Debugger"="'svchost.exe'"[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\msseces.exe]"Debugger"="'svchost.exe'"[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]"Shell"="C:\Documents and Settings\{username}\Application Data\guard-ijts.exe"

Malwarebytes Anti-Malware log:

Malwarebytes Anti-Malware 1.75.0.1300www.malwarebytes.orgDatabase version: v2013.11.29.03Windows XP Service Pack 3 x86 NTFSInternet Explorer 8.0.6001.18702{username} :: MBAM-D3E8C91ACC [administrator]11/29/2013 3:39:28 PMmbam-log-2013-11-29 (15-39-28).txtScan type: Full scan (C:\|)Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUMScan options disabled: P2PObjects scanned: 228274Time elapsed: 5 minute(s), 38 second(s)Memory Processes Detected: 0(No malicious items detected)Memory Modules Detected: 0(No malicious items detected)Registry Keys Detected: 2HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\msmpeng.exe (Security.Hijack) -> Quarantined and deleted successfully.HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\msseces.exe (Security.Hijack) -> Quarantined and deleted successfully.Registry Values Detected: 1HKCU\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon|Shell (Hijack.Shell.Gen)-> Data: C:\Documents and Settings\{username}\Application Data\guard-ijts.exe -> Quarantined and deleted successfully.Registry Data Items Detected: 0(No malicious items detected)Folders Detected: 0(No malicious items detected)Files Detected: 3C:\Program Files\IZArc\OpenCandy\OCSetupHlp.dll (PUP.Optional.OpenCandy) -> No action taken.C:\Documents and Settings\{username}\Desktop\d436f6f8023df49ad8a19716fabc175f.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.(end)

As mentioned before the full version of Malwarebytes Anti-Malware could have protected your computer against this threat.
We use different ways of protecting your computer(s):

  • Dynamically Blocks Malware Sites & Servers
  • Malware Execution Prevention

Save yourself the hassle and get protected.

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