Malicious Web Site Blocker turns itself off one minute after startup

[wha]

I have Malwarebytes Pro and continue to have issues with the web site blocker functionality. Tried cleaning and removing the software but it continues to do this. Basically the website blocker turns iself off (whether I open a browser or not) around a minute from start up.

[wha]

Correction make that 20 to 30 seconds after startup that it disables itself.

[Firefox]

Hello and

Sorry you are having issues with the protection module. In order for someone to assist you better, run the tools below and ATTACH the logs so we can review them.

Please run the tools below and ATTACH (do not copy and paste) the logs so someone can better assist you.

Please post an mbam-check log:

Create an mbam-check log:

• Download mbam-check.exe from here and save it to your desktop
• Double-click on mbam-check.exe to run it, it should then open a log file
• Please attach the CheckResults.txt file which should now be located on your desktop to your next reply

Next:

Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop

dds.scr

dds.com

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or dds.com to run the tool

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.

• When done, DDS will open two (2) logs:
  • DDS.txt
  • Attach.txt

• Save both reports to your desktop
• Please include the following logs in your next reply "as an attachment": DDS.txt and Attach.txt

  You can ignore the note about zipping the Attach.txt file in most cases.

[wha]

Done as attached

MBAM CheckResults.txt

dds.txt

attach.txt

[Firefox]

Thanks for providing those logs, you are having some other issues with services failing as well. This could be due to an active infection, previous infection or perhaps a software/hardware conflict. I recommend you have an expert help you sort it out.

Being that you are probably infected, feel free to follow the instructions below to receive free, one-on-one expert assistance in checking your system and clearing out any infections and correcting any damage done by the malware.

Please see the following pinned topic which has information on how to get help with this: Available Assistance for Possibly Infected Computers

Thank you

==== Event Viewer Messages From Past Week ========.11/26/2013 8:38:54 AM, error: Service Control Manager [7011]  - Timeout (30000 milliseconds) waiting for a transaction response from the MBAMService service.11/25/2013 10:45:56 AM, error: Service Control Manager [7000]  - The Network Location Awareness (NLA) service failed to start due to the following error:  All pipe instances are busy.11/25/2013 10:45:50 AM, error: Service Control Manager [7011]  - Timeout (30000 milliseconds) waiting for a transaction response from the wscsvc service.11/25/2013 10:45:41 AM, error: Service Control Manager [7011]  - Timeout (30000 milliseconds) waiting for a transaction response from the WZCSVC service.11/22/2013 9:48:26 AM, error: Service Control Manager [7000]  - The IMAPI CD-Burning COM Service service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.11/22/2013 9:48:25 AM, error: Service Control Manager [7009]  - Timeout (30000 milliseconds) waiting for the IMAPI CD-Burning COM Service service to connect.11/20/2013 9:57:46 AM, error: System Error [1003]  - Error code 1000008e, parameter1 c0000005, parameter2 a8a09289, parameter3 ba50ef08, parameter4 00000000.11/20/2013 9:43:13 AM, error: System Error [1003]  - Error code 1000008e, parameter1 c0000005, parameter2 a8a33289, parameter3 ba506f08, parameter4 00000000.11/20/2013 9:31:51 AM, error: System Error [1003]  - Error code 1000008e, parameter1 c0000005, parameter2 a8ff9289, parameter3 ba4f6f08, parameter4 00000000.11/20/2013 8:40:00 AM, error: Service Control Manager [7034]  - The MBAMService service terminated unexpectedly.  It has done this 1 time(s).11/20/2013 11:36:48 AM, error: Service Control Manager [7034]  - The Dell Wireless WLAN Tray Service service terminated unexpectedly.  It has done this 1 time(s).11/20/2013 10:45:13 AM, error: Service Control Manager [7026]  - The following boot-start or system-start driver(s) failed to load:  iaStor11/20/2013 10:37:07 AM, error: System Error [1003]  - Error code 1000008e, parameter1 c0000005, parameter2 a8abb289, parameter3 ba50ef08, parameter4 00000000..==== End Of File ===========================

[wha]

OK as I have paid for the software I put in a help request. Do I still go through part 1?

[Firefox]

If you choose option 2 and contacted the help desk, that is all you need to do, except wait for a reply from the helpdesk.

Thanks

[wha]

OK thanks

[Firefox]

Your welcome!