Filesystem Protection will not automatically start on boot

[littledogtech]

Hello - I am helping a friend of mine troubleshoot his new installation of mbam pro. We did a virus removal and installed MBAM pro as a preventative. After installation and licensing, it will not start the filesystem protection module on boot. I can start it manually by clicking on the icon in the task tray, but it will not start on boot. The computer has a license for avast internet security as well. In my troubleshooting I have completely uninstalled both, then installed mbam by itself. It still did not work. I checked it's service, and it is set for automatic and is running. I found that there is no run key in HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run. It was implied on a forum post that this may be the issue, but I can't find what it SHOULD be, and reinstalling is not fixing it. Any ideas?

[Firefox]

Hello and

Please run the tools below and ATTACH (do not copy and paste) the logs so someone can better assist you.

Please post an mbam-check log:

Create an mbam-check log:

• Download mbam-check.exe from here and save it to your desktop
• Double-click on mbam-check.exe to run it, it should then open a log file
• Please attach the CheckResults.txt file which should now be located on your desktop to your next reply

Next:

Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop

dds.scr

dds.com

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or dds.com to run the tool

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.

• When done, DDS will open two (2) logs:
  • DDS.txt
  • Attach.txt

• Save both reports to your desktop
• Please include the following logs in your next reply: DDS.txt and Attach.txt

  You can ignore the note about zipping the Attach.txt file in most cases.

[maloliver]

Hi,

 

Since the person who started this thread didn't reply, I will, because I have the same problem (which seems to be going around and which Google turns up only failed attempts to solve it in this forum). I'm attaching my txt files and hoping for the best. Thanks!

 

- Oliver

attach.txt

CheckResults.txt

dds.txt

[maloliver]

Hi,

 

Since the person who started this thread didn't reply, I will, because I have the same problem (which seems to be going around and which Google turns up only failed attempts to solve it in this forum). I'm attaching my txt files and hoping for the best. Thanks!

 

- Oliver

 

Actually my protection is completely disabled.

[maloliver]

Hi,

 

Since the person who started this thread didn't reply, I will, because I have the same problem (which seems to be going around and which Google turns up only failed attempts to solve it in this forum). I'm attaching my txt files and hoping for the best. Thanks!

 

- Oliver

 

Actually my protection is completely disabled.

[Firefox]

Hello maloliver and Welcome to Malwarebytes

Its normally better to start your own topic, even though you may have a similar issue, everyone's computer is different so what applies to one person does not necessarily apply to another.

That being said, you seem to have other issues going on with this computer that are either related to having malware or having a hardware/software conflict or failure. In order to assist you with your issue it would be best to have an expert guide you through the process to figure out what's going on. We need to run other tools that can not be run on this section of the forum.

Being that you maybe infected or having issues, feel free to follow the instructions below to receive free, one-on-one expert assistance in checking your system and clearing out any infections and correcting any damage done by the malware.

Please see the following pinned topic which has information on how to get help with this: Available Assistance for Possibly Infected Computers

Thank you

 

==== Event Viewer Messages From Past Week ========.12/2/2013 11:42:55 AM, Error: Microsoft Antimalware [2004]  - Microsoft Antimalware has encountered an error trying to load signatures and will attempt reverting back to a known-good set of signatures.  	Signatures Attempted: Current  	Error Code: 0x80070002  	Error description: The system cannot find the file specified.   	Signature version: 0.0.0.0;0.0.0.0  	Engine version: 0.0.0.012/2/2013 11:40:29 AM, Error: Service Control Manager [7011]  - A timeout (120000 milliseconds) was reached while waiting for a transaction response from the DPS service.12/2/2013 11:28:00 AM, Error: Disk [11]  - The driver detected a controller error on \Device\Harddisk1\DR1.12/2/2013 11:20:55 AM, Error: Service Control Manager [7034]  - The AdpeakProxy service terminated unexpectedly.  It has done this 1 time(s).12/2/2013 1:11:26 PM, Error: Service Control Manager [7011]  - A timeout (120000 milliseconds) was reached while waiting for a transaction response from the MBAMService service.11/30/2013 6:26:23 PM, Error: Microsoft-Windows-WMPNSS-Service [14332]  - Service 'WMPNetworkSvc' did not start correctly because CoCreateInstance(CLSID_UPnPDeviceFinder) encountered error '0x80004005'. Verify that the UPnPHost service is running and that the UPnPHost component of Windows is installed properly.11/30/2013 6:24:40 PM, Error: Service Control Manager [7000]  - The Computer Backup (MyPC Backup) service failed to start due to the following error:  The system cannot find the file specified.11/30/2013 6:21:35 PM, Error: Service Control Manager [7011]  - A timeout (120000 milliseconds) was reached while waiting for a transaction response from the WSWNDA3100v2 service.11/29/2013 8:17:36 PM, Error: Disk [11]  - The driver detected a controller error on \Device\Harddisk5\DR5.11/29/2013 6:22:21 PM, Error: Service Control Manager [7032]  - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Windows Installer service, but this action failed with the following error:  An instance of the service is already running.11/29/2013 6:20:21 PM, Error: Service Control Manager [7031]  - The Windows Installer service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.11/27/2013 3:03:31 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x80070643: Internet Explorer 11 for Windows 7 for x64-based Systems.11/27/2013 10:10:16 PM, Error: Disk [11]  - The driver detected a controller error on \Device\Harddisk1\DR11.11/26/2013 1:34:48 AM, Error: bowser [8003]  - The master browser has received a server announcement from the computer SOPHIES-IMAC that believes that it is the master browser for the domain on transport NetBT_Tcpip_{4AAE695D-7EEB-419B-933B-F72013B78AF9}. The master browser is stopping or an election is being forced..==== End Of File ===========================