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JohnHoff

? 64 second boot/load time ?

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Hi --

 

Could not find this topic in the Forums, sorry if my keyword searches did not find an already posted answer/suggestions.

 

 

MB works just fine, it is the load time when I restart the computer. 64 seconds, give or take a second or two.

 

I have looked in Settings and find nothing about pre scanning or any other setting I have active that might be a cause.

 

Is this normal? Or, what should I be looking at to make load times 'normal'?

 

Let me know.

 

Thanks.

 

John

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Hello and :welcome: , JohnHoff:

 

Sorry to hear you are having issues running Malwarebytes.

The boot time might depend on several factors (hardware, system configuration, number of programs in startup folder, security applications, etc).

 

In order to help you, the staff will need to review a few logs.

 

If you are a paid user of MBAM PRO, you might want to open a ticket for free help via the help desk here: Contact Consumer Support.

 

OR, if you prefer..............

Please follow the instructions below and post back with the following logs as attachments to your next reply:

  • Checkresults.txt from mbam-check
  • A couple of protection logs, if you have them
  • DDS.txt from DDS
  • Attach.txt from DDS

These will provide the MBAM staff with a bit of information that will help them to pinpoint the cause and the solution for you.

Thanks!

daledoc1

-----------------------------

Step 1 -- Create an mbam-check log:

Download mbam-check.exe from HERE and save it to your desktop.
Double-click on mbam-check.exe to run it, it should then open a log file.
Please attach to your next reply the CheckResults.txt file which should now be located on your desktop.

Then, if you can, please also upload your 3 most recent Protection module logs:

In Windows XP, these logs are located in: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs
In Windows Vista/7/8, these logs are located in: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Logs



Step 2 -- Run DDS and create 2 logs:

Download DDS from one of the locations below and save it to your Desktop:
dds.scr
dds.com


Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once it is downloaded, you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool.
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment.

  •  
  • When done, DDS will open two (2) logs:
    • DDS.txt
    • Attach.txt
  • Save both reports to your desktop
  • Please attach both of the following logs to your next reply: DDS.txt and Attach.txt
    --->You can ignore the note about zipping the Attach.txt file in most cases.

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Hi --

 

Yes, I am a paid PRO member. If needed, let me know what info I need to get you to verify.

I decided to keep the posting running in the forum in case the answers may help others.

 

Thank you for the thorough instructions.  Attached are the six files you asked for.

 

Let me know.

 

Thank you.

 

 

 

John

attach.txt

dds.txt

protection-log-2013-11-21.txt

protection-log-2013-11-22.txt

protection-log-2013-11-23.txt

CheckResults.txt

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Hello and Welcome JohnHoff

There is a lot more going on with this computer that is causing your slow load times. This could be due to an infection, previous infection and/or a hardware/software conflict. Also you have some PUP (Potentially Unwanted Programs) such as IOBIT software (Advanced SystemCare 7)and some registry cleaners (Auslogics Registry Cleaner) that are not recommended. You will have to have an expert help you get this all sorted out.

This is why IOBIT software is not recommended:

The company behind this product was found to be stealing our database.

Personally I would not trust installing any software from a company that resorts to stealing someone's technology to sell their product.

Please see the following links and make up your own mind if you want to keep this on your system. If needed we can help you remove it.

That being said.... Here is the info you need to have the computer checked out and cleaned up.....

Being that you are probably infected, feel free to follow the instructions below to receive free, one-on-one expert assistance in checking your system and clearing out any infections and correcting any damage done by the malware.

Please see the following pinned topic which has information on how to get help with this: Available Assistance for Possibly Infected Computers

Thank you

 

==== Event Viewer Messages From Past Week ========.11/23/2013 4:35:56 PM, Error: Microsoft-Windows-DistributedCOM [10016]  - The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID  {C97FCC79-E628-407D-AE68-A06AD6D8B4D1}  and APPID  {344ED43D-D086-4961-86A6-1106F4ACAD9B}  to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.11/23/2013 4:35:47 PM, Error: Microsoft-Windows-DistributedCOM [10016]  - The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID  {C97FCC79-E628-407D-AE68-A06AD6D8B4D1}  and APPID  {344ED43D-D086-4961-86A6-1106F4ACAD9B}  to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.11/23/2013 3:29:41 PM, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the eventlog service.11/23/2013 3:29:15 PM, Error: Service Control Manager [7022]  - The Security Center service hung on starting.11/23/2013 3:26:35 PM, Error: Service Control Manager [7023]  - The Peer Name Resolution Protocol service terminated with the following error:  %%-214099353511/23/2013 3:26:35 PM, Error: Service Control Manager [7001]  - The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error:  %%-214099353511/23/2013 3:26:35 PM, Error: Microsoft-Windows-PNRPSvc [102]  - The Peer Name Resolution Protocol cloud did not start because the creation of the default identity failed with error code: 0x80630801.11/23/2013 3:24:57 PM, Error: Service Control Manager [7026]  - The following boot-start or system-start driver(s) failed to load:  PxHlpa6411/23/2013 2:28:32 PM, Error: Service Control Manager [7034]  - The MBAMService service terminated unexpectedly.  It has done this 1 time(s).11/22/2013 8:23:07 AM, Error: Microsoft-Windows-Eventlog [23]  - The event logging service encountered an error (res=32) while initializing logging resources for channel Microsoft-Windows-HomeGroup Provider Service/Operational.11/22/2013 3:06:22 PM, Error: Service Control Manager [7034]  - The Intuit Update Service v4 service terminated unexpectedly.  It has done this 1 time(s).11/22/2013 3:06:16 PM, Error: Service Control Manager [7034]  - The Intuit Update Service service terminated unexpectedly.  It has done this 1 time(s).11/22/2013 2:55:38 PM, Error: Service Control Manager [7009]  - A timeout was reached (30000 milliseconds) while waiting for the Soluto PCGenome Core Service service to connect.11/22/2013 2:55:38 PM, Error: Service Control Manager [7000]  - The Soluto PCGenome Core Service service failed to start due to the following error:  The service did not respond to the start or control request in a timely fashion.11/22/2013 2:42:48 PM, Error: Service Control Manager [7034]  - The LiveUpdate service terminated unexpectedly.  It has done this 1 time(s).11/22/2013 12:39:31 PM, Error: Service Control Manager [7023]  - The Process Monitor service terminated with the following error:  %%-214746725911/22/2013 10:51:34 PM, Error: VDS Basic Provider [1]  - Unexpected failure. Error code: 490@0101000411/22/2013 1:12:19 PM, Error: Microsoft-Windows-WMPNSS-Service [14332]  - Service 'WMPNetworkSvc' did not start correctly because CoCreateInstance(CLSID_UPnPDeviceFinder) encountered error '0x80004005'. Verify that the UPnPHost service is running and that the UPnPHost component of Windows is installed properly.11/21/2013 11:28:01 PM, Error: Service Control Manager [7030]  - The Advanced SystemCare Service 7 service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.11/21/2013 11:27:40 PM, Error: Service Control Manager [7034]  - The Advanced SystemCare Service 6 service terminated unexpectedly.  It has done this 1 time(s).11/21/2013 11:12:28 PM, Error: Service Control Manager [7001]  - The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error:  The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.11/21/2013 10:57:36 PM, Error: Service Control Manager [7034]  - The iPod Service service terminated unexpectedly.  It has done this 1 time(s).11/21/2013 10:57:36 PM, Error: Service Control Manager [7034]  - The Folder Size service terminated unexpectedly.  It has done this 1 time(s).11/20/2013 10:56:00 AM, Error: Service Control Manager [7030]  - The gsRAMService service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.11/18/2013 9:44:11 AM, Error: Service Control Manager [7032]  - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Multimedia Class Scheduler service, but this action failed with the following error:  An instance of the service is already running.11/18/2013 9:42:11 AM, Error: Service Control Manager [7031]  - The Multimedia Class Scheduler service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.11/18/2013 11:17:48 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Office 2003 (KB2726929).11/18/2013 11:15:41 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x80070643: Update for Outlook 2003 Junk E-mail Filter (KB2760754).11/18/2013 11:15:34 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Office 2003 (KB2817480).11/18/2013 11:15:26 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x80070643: Update for Outlook 2003 Junk E-mail Filter (KB2849999).11/18/2013 11:15:18 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Office 2003 (KB2687626).11/18/2013 11:15:09 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Office 2003 (KB2817474).11/18/2013 11:15:01 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Office 2003 (KB2760574).11/18/2013 11:14:53 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Office 2003 (KB2760494).11/18/2013 11:14:46 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Office 2003 (KB2825621).11/18/2013 11:14:37 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x80070643: Update for Outlook 2003 Junk E-mail Filter (KB2817473).11/18/2013 11:14:29 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Word 2003 (KB2826020).11/18/2013 11:14:21 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Excel 2003 (KB2810048).11/18/2013 11:13:29 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x80070643: Update for Outlook 2003 Junk E-mail Filter (KB2687403).11/18/2013 10:16:10 AM, Error: Service Control Manager [7032]  - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Windows Update service, but this action failed with the following error:  An instance of the service is already running.11/18/2013 10:16:10 AM, Error: Service Control Manager [7032]  - The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Windows Management Instrumentation service, but this action failed with the following error:  An instance of the service is already running.11/18/2013 10:15:10 AM, Error: Service Control Manager [7031]  - The Windows Update service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.11/18/2013 10:15:10 AM, Error: Service Control Manager [7031]  - The Windows Management Instrumentation service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.11/18/2013 10:15:10 AM, Error: Service Control Manager [7031]  - The User Profile Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.11/18/2013 10:15:10 AM, Error: Service Control Manager [7031]  - The Themes service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.11/18/2013 10:15:10 AM, Error: Service Control Manager [7031]  - The Task Scheduler service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.11/18/2013 10:15:10 AM, Error: Service Control Manager [7031]  - The System Event Notification Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.11/18/2013 10:15:10 AM, Error: Service Control Manager [7031]  - The Shell Hardware Detection service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.11/18/2013 10:15:10 AM, Error: Service Control Manager [7031]  - The Server service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.11/18/2013 10:15:10 AM, Error: Service Control Manager [7031]  - The IKE and AuthIP IPsec Keying Modules service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.11/18/2013 10:15:10 AM, Error: Service Control Manager [7031]  - The Extensible Authentication Protocol service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 120000 milliseconds: Restart the service.11/18/2013 10:15:10 AM, Error: Service Control Manager [7031]  - The Background Intelligent Transfer Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.11/18/2013 10:15:10 AM, Error: Service Control Manager [7031]  - The Application Experience service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.11/17/2013 10:12:49 PM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft Visual C++ 2008 Service Pack 1 Redistributable Package (KB2538243).11/17/2013 10:09:49 PM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x800f0902: Update for Windows 7 for x64-based Systems (KB2893519).11/17/2013 10:09:49 PM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x800f0902: Update for Windows 7 for x64-based Systems (KB2592687).11/17/2013 10:09:49 PM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x800f0902: Update for Windows 7 for x64-based Systems (KB2574819)..==== End Of File ===========================

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