Tons of registry keys detected?

[lyssabean]

My laptop has been freezing up a lot lately and after trying everything I could think of, I downloaded the free version of malwarebytes anti-malware. I ran a scan and its detected 25 registry keys and a bunch of files and folders. The files and folders I'm not worried about, but is it safe to remove all those registry key items without it messing up my laptop? I've attached screenshots of the list of "malicious software" malwarebytes has detected. 

[Psychotic]

Hi there,
my name is Marius and I will assist you with your malware related problems.

Before we move on, please read the following points carefully.

• First, read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
• Perform everything in the correct order. Sometimes one step requires the previous one.
• If you have any problems while following my instructions, Stop there and tell me the exact nature of your problem.
• Do not run any other scans without instruction or add/remove software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
• Post all logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
• Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.
• My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.

 
 
Remove the detected items, then do the following:
 
 
Delete junk with adwCleaner


Please download AdwCleaner to your desktop.

• Run adwcleaner.exe
• Hit Scan and wait for the scan to finish.
• Confirm the message but don´t uncheck anything.
• Hit Clean
• When the run is finished, it will open up a text file
• Please post its contents within your next reply
• You´ll find the log file at C:\AdwCleaner[s1].txt also
  

 

 

 

Delete junk with JRT

Please download Junkware Removal Tool to your desktop.

• Shut down your protection software now to avoid potential conflicts.
• Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
• The tool will open and start scanning your system.
• Please be patient as this can take a while to complete depending on your system's specifications.
• On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
• Post the contents of JRT.txt into your next message.

[lyssabean]

# AdwCleaner v3.012 - Report created 19/11/2013 at 18:47:12

# Updated 11/11/2013 by Xplode

# Operating System : Windows 8  (64 bits)

# Username : Alyssa - GIRAFFE

# Running from : C:\Users\Alyssa\Downloads\adwcleaner.exe

# Option : Clean

 

***** [ Services ] *****

 

 

***** [ Files / Folders ] *****

 

Folder Deleted : C:\ProgramData\Conduit

Folder Deleted : C:\ProgramData\DownlouAd. kEepper

Folder Deleted : C:\Program Files (x86)\Conduit

Folder Deleted : C:\Program Files (x86)\MyPC Backup

Folder Deleted : C:\Program Files (x86)\DownlouAd. kEepper

Folder Deleted : C:\Windows\SysWOW64\ARFC

Folder Deleted : C:\Windows\SysWOW64\jmdp

Folder Deleted : C:\Windows\SysWOW64\WNLT

Folder Deleted : C:\Users\Alyssa\AppData\Local\Conduit

Folder Deleted : C:\Users\Alyssa\AppData\Local\DefineExt

Folder Deleted : C:\Users\Alyssa\AppData\LocalLow\comcasttb

Folder Deleted : C:\Users\Alyssa\AppData\LocalLow\Conduit

Folder Deleted : C:\Users\Alyssa\AppData\Roaming\Mozilla\Firefox\Profiles\k1xklba9.default\CT3289663

Folder Deleted : C:\Users\Alyssa\AppData\Roaming\Mozilla\Firefox\Profiles\k1xklba9.default\CT3309350

Folder Deleted : C:\Users\Alyssa\AppData\Roaming\Mozilla\Firefox\Profiles\k1xklba9.default\CT3310511

Folder Deleted : C:\Users\Alyssa\AppData\Roaming\Mozilla\Firefox\Profiles\k1xklba9.default\Extensions\{07cbf788-1359-421b-a4e3-5a8d041b90a3}

Folder Deleted : C:\Users\Alyssa\AppData\Roaming\Mozilla\Firefox\Profiles\k1xklba9.default\Extensions\{650598e1-b35a-45d3-b607-896d7acb64c3}

Folder Deleted : C:\Users\Alyssa\AppData\Roaming\Mozilla\Firefox\Profiles\k1xklba9.default\Extensions\{7e8a1050-cf67-4575-92df-dcc60e7d952d}

Folder Deleted : C:\Users\Alyssa\AppData\Local\Google\Chrome\User Data\Default\Extensions\banjjklfojcdbofbhbgiedekefohoaff

File Deleted : C:\END

File Deleted : C:\Windows\System32\dmwu.exe

File Deleted : C:\Windows\System32\ImhxxpComm.dll

File Deleted : C:\Users\Alyssa\AppData\Roaming\Mozilla\Firefox\Profiles\k1xklba9.default\searchplugins\Conduit.xml

File Deleted : C:\Users\Alyssa\AppData\Roaming\Mozilla\Firefox\Profiles\k1xklba9.default\searchplugins\MyStart Search.xml

File Deleted : C:\Users\Alyssa\AppData\Roaming\Mozilla\Firefox\Profiles\k1xklba9.default\user.js

File Deleted : C:\Users\Alyssa\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_app.mam.conduit.com_0.localstorage

File Deleted : C:\Users\Alyssa\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_app.mam.conduit.com_0.localstorage-journal

File Deleted : C:\Users\Alyssa\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_fastcontent.conduit.com_0.localstorage

File Deleted : C:\Users\Alyssa\AppData\Local\Google\Chrome\User Data\Default\Local Storage\hxxp_fastcontent.conduit.com_0.localstorage-journal

File Deleted : C:\Windows\System32\Tasks\LaunchApp

 

***** [ Shortcuts ] *****

 

 

***** [ Registry ] *****

 

Key Deleted : HKCU\Software\Google\Chrome\Extensions\banjjklfojcdbofbhbgiedekefohoaff

Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\banjjklfojcdbofbhbgiedekefohoaff

Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT3289663

Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT3309350

Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT3310511

Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT3316068

Key Deleted : HKLM\SOFTWARE\Classes\AppID\{0A18A436-2A7A-49F3-A488-30538A2F6323}

Key Deleted : HKLM\SOFTWARE\Classes\AppID\{49BC4DD1-0E69-4611-9164-0009538C5E46}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{007EFBDF-8A5D-4930-97CC-A4B437CBA777}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{0214A12B-C5A3-437F-A6F3-068ABCD8C85E}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{08635077-8829-49E2-B338-C968817EB460}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{20A3F109-F7C1-47B4-8098-8E654B264B1D}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3C471948-F874-49F5-B338-4F214A2EE0B1}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{4B9BCCE8-A70B-402A-A7E1-DB96831EE26F}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{8C7478AB-3155-463E-936F-55F91F0F10D0}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{96DD9437-5D20-4EFB-BF52-A4A605A4E0AA}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{9E1B65EE-A131-42B4-94CA-847505E2F611}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{0214A12B-C5A3-437F-A6F3-068ABCD8C85E}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{31E3BC75-2A09-4CFF-9C92-8D0ED8D1DC0F}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{96DD9437-5D20-4EFB-BF52-A4A605A4E0AA}

Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{4A11A6BD-7880-49BD-92D4-6F09D0BD3250}

Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{68DE31F7-43FF-4EE2-B88B-10665016970D}

Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{E2343056-CC08-46AC-B898-BFC7ACF4E755}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{4B9BCCE8-A70B-402A-A7E1-DB96831EE26F}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{7736C7FA-512D-11E2-B871-DEC36088709B}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{4B9BCCE8-A70B-402A-A7E1-DB96831EE26F}

Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{1791C1B5-FFD0-4D4B-ABCD-7A7DF6EAA89C}

Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{49BC4DD1-0E69-4611-9164-0009538C5E46}

Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{3BD44F0E-0596-4008-AEE0-45D47E3A8F0E}

Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AFDBDDAA-5D3F-42EE-B79C-185A7020515B}

Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{0214A12B-C5A3-437F-A6F3-068ABCD8C85E}

Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{31E3BC75-2A09-4CFF-9C92-8D0ED8D1DC0F}

Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{96DD9437-5D20-4EFB-BF52-A4A605A4E0AA}

Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{49BC4DD1-0E69-4611-9164-0009538C5E46}

Key Deleted : HKCU\Software\Conduit

Key Deleted : HKCU\Software\IM

Key Deleted : HKCU\Software\ImInstaller

Key Deleted : HKCU\Software\wnlt

Key Deleted : HKCU\Software\AppDataLow\Software\Conduit

Key Deleted : HKCU\Software\AppDataLow\Software\ConduitSearchScopes

Key Deleted : HKCU\Software\AppDataLow\Software\smartbar

Key Deleted : HKCU\Software\AppDataLow\Software\xfin_portal

Key Deleted : HKLM\Software\Conduit

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{C670DCAE-E392-AA32-6F42-143C7FC4BDFD}

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\wnlt

Key Deleted : [x64] HKLM\SOFTWARE\wnlt

 

***** [ Browsers ] *****

 

-\\ Internet Explorer v10.0.9200.16537

 

 

-\\ Mozilla Firefox v24.0 (en-US)

 

[ File : C:\Users\Alyssa\AppData\Roaming\Mozilla\Firefox\Profiles\k1xklba9.default\prefs.js ]

 

Line Deleted : user_pref("CT3289663.FF19Solved", "true");

Line Deleted : user_pref("CT3289663.UserID", "UN17084306061198294");

Line Deleted : user_pref("CT3289663.browser.search.defaultthis.engineName", "true");

Line Deleted : user_pref("CT3289663.fullUserID", "UN17084306061198294.IN.20130916142919");

Line Deleted : user_pref("CT3289663.installDate", "16/09/2013 14:29:25");

Line Deleted : user_pref("CT3289663.installSessionId", "{CA63A808-1D82-4739-A24C-9270C4D0B005}");

Line Deleted : user_pref("CT3289663.installSp", "TRUE");

Line Deleted : user_pref("CT3289663.installUsage", "18/09/2013 09:57:55");

Line Deleted : user_pref("CT3289663.installUsageEarly", "18/09/2013 09:57:55");

Line Deleted : user_pref("CT3289663.installerVersion", "1.7.0.9");

Line Deleted : user_pref("CT3289663.keyword", "true");

Line Deleted : user_pref("CT3289663.originalSearchEngine", "SweetPacks Customized Web Search");

Line Deleted : user_pref("CT3289663.originalSearchEngineName", "SweetPacks Customized Web Search");

Line Deleted : user_pref("CT3289663.searchRevert", "false");

Line Deleted : user_pref("CT3289663.searchUserMode", "2");

Line Deleted : user_pref("CT3289663.smartbar.homepage", "true");

Line Deleted : user_pref("CT3289663.versionFromInstaller", "10.20.0.13");

Line Deleted : user_pref("CT3289663.xpeMode", "0");

Line Deleted : user_pref("CT3309350.FF19Solved", "true");

Line Deleted : user_pref("CT3309350.UserID", "UN16511362341710124");

Line Deleted : user_pref("CT3309350.browser.search.defaultthis.engineName", "true");

Line Deleted : user_pref("CT3309350.fullUserID", "UN16511362341710124.IN.20131011132731");

Line Deleted : user_pref("CT3309350.installDate", "11/10/2013 13:27:53");

Line Deleted : user_pref("CT3309350.installSessionId", "{E2B487E3-7108-4D10-A13E-632EBA502D03}");

Line Deleted : user_pref("CT3309350.installSp", "TRUE");

Line Deleted : user_pref("CT3309350.installerVersion", "1.7.1.4");

Line Deleted : user_pref("CT3309350.keyword", "true");

Line Deleted : user_pref("CT3309350.originalSearchEngine", "SweetPacks A8 Customized Web Search");

Line Deleted : user_pref("CT3309350.originalSearchEngineName", "SweetPacks A8 Customized Web Search");

Line Deleted : user_pref("CT3309350.searchRevert", "false");

Line Deleted : user_pref("CT3309350.searchUserMode", "2");

Line Deleted : user_pref("CT3309350.smartbar.homepage", "true");

Line Deleted : user_pref("CT3309350.versionFromInstaller", "10.20.1.8");

Line Deleted : user_pref("CT3309350.xpeMode", "0");

Line Deleted : user_pref("CT3310511.FF19Solved", "true");

Line Deleted : user_pref("CT3310511.UserID", "UN14264140318445130");

Line Deleted : user_pref("CT3310511.browser.search.defaultthis.engineName", "true");

Line Deleted : user_pref("CT3310511.fullUserID", "UN14264140318445130.IN.20130915175157");

Line Deleted : user_pref("CT3310511.installDate", "15/09/2013 17:51:58");

Line Deleted : user_pref("CT3310511.installSessionId", "{115CD530-E642-4481-9759-1A02B90C234B}");

Line Deleted : user_pref("CT3310511.installSp", "TRUE");

Line Deleted : user_pref("CT3310511.installerVersion", "1.7.0.9");

Line Deleted : user_pref("CT3310511.keyword", "true");

Line Deleted : user_pref("CT3310511.originalHomepage", "about:home");

Line Deleted : user_pref("CT3310511.originalSearchEngine", "Xfinity.com Search");

Line Deleted : user_pref("CT3310511.originalSearchEngineName", "Xfinity.com Search");

Line Deleted : user_pref("CT3310511.searchRevert", "false");

Line Deleted : user_pref("CT3310511.searchUserMode", "2");

Line Deleted : user_pref("CT3310511.smartbar.homepage", "true");

Line Deleted : user_pref("CT3310511.versionFromInstaller", "10.20.0.13");

Line Deleted : user_pref("CT3310511.xpeMode", "0");

Line Deleted : user_pref("CT3316068.FF19Solved", "true");

Line Deleted : user_pref("CT3316068.UserID", "UN41377047112763279");

Line Deleted : user_pref("CT3316068.browser.search.defaultthis.engineName", "true");

Line Deleted : user_pref("CT3316068.fullUserID", "UN41377047112763279.IN.20131011132353");

Line Deleted : user_pref("CT3316068.installDate", "11/10/2013 13:24:13");

Line Deleted : user_pref("CT3316068.installSessionId", "{7ACB477D-1D48-4C18-844A-22BD2436A840}");

Line Deleted : user_pref("CT3316068.installSp", "TRUE");

Line Deleted : user_pref("CT3316068.installerVersion", "1.7.1.7");

Line Deleted : user_pref("CT3316068.keyword", "true");

Line Deleted : user_pref("CT3316068.originalSearchEngine", "");

Line Deleted : user_pref("CT3316068.originalSearchEngineName", "InternetHelper3.1 Customized Web Search");

Line Deleted : user_pref("CT3316068.searchRevert", "false");

Line Deleted : user_pref("CT3316068.searchUserMode", "2");

Line Deleted : user_pref("CT3316068.smartbar.homepage", "true");

Line Deleted : user_pref("CT3316068.versionFromInstaller", "10.20.3.20");

Line Deleted : user_pref("CT3316068.xpeMode", "0");

Line Deleted : user_pref("browser.search.defaultenginename", "BrowserPlus2 Customized Web Search");

Line Deleted : user_pref("browser.search.defaultthis.engineName", "BrowserPlus2 Customized Web Search");

Line Deleted : user_pref("browser.search.selectedEngine", "BrowserPlus2 Customized Web Search");

Line Deleted : user_pref("extensions.8uws5mcLM.scode", "(function(){if(window.self.location.hostname.indexOf(\"acebook.co\")>-1){return};if (window.self.location.protocol.indexOf('hxxp') > -1 && window.self == windo[...]

Line Deleted : user_pref("extensions.SkPp6Fcgc0ET.scode", "(function(){if(window.self.location.hostname.indexOf(\"acebook.co\")>-1){return};if(window.self.location.hostname.indexOf('mail.')==-1)\r\n{try{for(i=0;i<5;[...]

Line Deleted : user_pref("smartbar.addressBarOwnerCTID", "CT3309350");

Line Deleted : user_pref("smartbar.defaultSearchOwnerCTID", "CT3309350");

Line Deleted : user_pref("smartbar.homePageOwnerCTID", "CT3309350");

Line Deleted : user_pref("smartbar.machineId", "U4EGBOXRU5RCYI9V6YJFR4ZBVCQG36TQE/NBKYOGLIDGF4MBYVWELJQYOWTZTM72OSR1/WEPBYS2ERB1NFYHYA");

 

-\\ Google Chrome v31.0.1650.57

 

[ File : C:\Users\Alyssa\AppData\Local\Google\Chrome\User Data\Default\preferences ]

 

 

*************************

 

AdwCleaner[R0].txt - [15606 octets] - [19/11/2013 18:41:27]

AdwCleaner[s0].txt - [15482 octets] - [19/11/2013 18:47:12]

 

########## EOF - C:\AdwCleaner\AdwCleaner[s0].txt - [15543 octets] ##########

[lyssabean]

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Junkware Removal Tool (JRT) by Thisisu

Version: 6.0.8 (11.05.2013:1)

OS: Windows 8 x64

Ran by Alyssa on Tue 11/19/2013 at 19:37:54.66

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

 

 

 

~~~ Services

 

 

 

~~~ Registry Values

 

 

 

~~~ Registry Keys

 

Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{BA62F8C4-A41B-49E5-ABEE-A152A57DDCAA}

Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{C9D254C0-2850-49B4-881E-A9DB97CEFC69}

 

 

 

~~~ Files

 

Successfully deleted: [File] "C:\Users\Alyssa\appdata\locallow\SkwConfig.bin"

 

 

 

~~~ Folders

 

Successfully deleted: [Folder] "C:\Users\Alyssa\appdata\local\cre"

 

 

 

~~~ Chrome

 

Successfully deleted: [Folder] C:\Users\Alyssa\appdata\local\Google\Chrome\User Data\Default\Extensions\banjjklfojcdbofbhbgiedekefohoaff

 

 

 

~~~ Event Viewer Logs were cleared

 

 

 

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Scan was completed on Tue 11/19/2013 at 19:53:49.02

End of JRT log

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

[Psychotic]

Scan with ESET Online Scan

Please go to here to run the online scannner from ESET.

• Turn off the real time scanner of any existing antivirus program while performing the online scan
• Tick the box next to YES, I accept the Terms of Use.
• Click Start
• When asked, allow the activex control to install
• Click Start
• Make sure that the option Remove found threats is unticked
• Click on Advanced Settings and ensure these options are ticked:
  • Scan for potentially unwanted applications
• Scan for potentially unsafe applications
• Enable Anti-Stealth Technology

[*]Click Scan[*]Wait for the scan to finish[*]If any threats were found, click the 'List of found threats' , then click Export to text file.... [*]Save it to your desktop, then please copy and paste that log as a reply to this topic.

[lyssabean]

C:\ProgramData\InstallMate\{84C64224-0458-47EA-A501-4C7A5F2560D2}\Custom.dll Win32/InstalleRex.L application

C:\Users\All Users\InstallMate\{84C64224-0458-47EA-A501-4C7A5F2560D2}\Custom.dll Win32/InstalleRex.L application

C:\Users\Alyssa\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjjjmfnhkjdianehjnoheojgejeglckf\1.0\y2ftivim2eo.js Win32/Adware.MultiPlug.H application

C:\Users\Alyssa\AppData\Roaming\Mozilla\Firefox\Profiles\k1xklba9.default\extensions\eplqwwhu@aiuu-ep.com\content\bg.js Win32/Adware.MultiPlug.H application

C:\Users\Alyssa\AppData\Roaming\Mozilla\Firefox\Profiles\k1xklba9.default\extensions\xmuei@iuiao.net\content\bg.js Win32/Adware.MultiPlug.H application

[Psychotic]

Please download Farbar's Recovery Scan Tool to your desktop: FRST 32bit or FRST 64bit (If not sure: Start --> Computer (right click) --> properties)
 

Fix with FRST (normal mode)

• Open notepad (Start =>All Programs => Accessories => Notepad).
• Please copy the entire contents of the code box below.
  (To do this highlight the contents of the box, right click on it and select copy. Right-click in the open notepad and select Paste).
• Save it to the same direction as frst.exe (or frst64.exe) as fixlist.txt.
  
  

  C:\ProgramData\InstallMate\{84C64224-0458-47EA-A501-4C7A5F2560D2}C:\Users\All Users\InstallMate\{84C64224-0458-47EA-A501-4C7A5F2560D2}C:\Users\Alyssa\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjjjmfnhkjdianehjnoheojgejeglckfC:\Users\Alyssa\AppData\Roaming\Mozilla\Firefox\Profiles\k1xklba9.default\extensions\eplqwwhu@aiuu-ep.comC:\Users\Alyssa\AppData\Roaming\Mozilla\Firefox\Profiles\k1xklba9.default\extensions\xmuei@iuiao.net

  NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
• Run frst.exe (on 64bit, run frst64.exe) and press the Fix button just once and wait.
• The tool will make a log (Fixlog.txt) which you find where you saved FRST. Please post it to your reply.
  

 

 

Then we can do the cleanup - if you are facing any issues, report that immediately.

Delete junk with adwCleaner


Please download AdwCleaner to your desktop.

• Run adwcleaner.exe
• Hit Scan and wait for the scan to finish.
• Confirm the message but don´t uncheck anything.
• Hit Clean
• When the run is finished, it will open up a text file
• Please post its contents within your next reply
• You´ll find the log file at C:\AdwCleaner[s1].txt also
  

SecurityCheck

Please download SecurityCheck: LINK1 LINK2

• Save it to your desktop, start it and follow the instructions in the window.
• After the scan finished the (checkup.txt) will open. Copy its content to your thread.
  

[lyssabean]

Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 18-11-2013

Ran by Alyssa at 2013-11-21 22:37:55 Run:1

Running from C:\Users\Alyssa\Downloads\New folder

Boot Mode: Normal

==============================================

 

Content of fixlist:

*****************

C:\ProgramData\InstallMate\{84C64224-0458-47EA-A501-4C7A5F2560D2}

C:\Users\All Users\InstallMate\{84C64224-0458-47EA-A501-4C7A5F2560D2}

C:\Users\Alyssa\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjjjmfnhkjdianehjnoheojgejeglckf

C:\Users\Alyssa\AppData\Roaming\Mozilla\Firefox\Profiles\k1xklba9.default\extensions\eplqwwhu@aiuu-ep.com

C:\Users\Alyssa\AppData\Roaming\Mozilla\Firefox\Profiles\k1xklba9.default\extensions\xmuei@iuiao.net

*****************

 

C:\ProgramData\InstallMate\{84C64224-0458-47EA-A501-4C7A5F2560D2} => Moved successfully.

"C:\Users\All Users\InstallMate\{84C64224-0458-47EA-A501-4C7A5F2560D2}" => File/Directory not found.

C:\Users\Alyssa\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjjjmfnhkjdianehjnoheojgejeglckf => Moved successfully.

C:\Users\Alyssa\AppData\Roaming\Mozilla\Firefox\Profiles\k1xklba9.default\extensions\eplqwwhu@aiuu-ep.com => Moved successfully.

C:\Users\Alyssa\AppData\Roaming\Mozilla\Firefox\Profiles\k1xklba9.default\extensions\xmuei@iuiao.net => Moved successfully.

 

==== End of Fixlog ====

[lyssabean]

# AdwCleaner v3.012 - Report created 21/11/2013 at 22:42:55

# Updated 11/11/2013 by Xplode

# Operating System : Windows 8  (64 bits)

# Username : Alyssa - GIRAFFE

# Running from : C:\Users\Alyssa\Desktop\adwcleaner (1).exe

# Option : Clean

 

***** [ Services ] *****

 

 

***** [ Files / Folders ] *****

 

 

***** [ Shortcuts ] *****

 

 

***** [ Registry ] *****

 

 

***** [ Browsers ] *****

 

-\\ Internet Explorer v10.0.9200.16537

 

 

-\\ Mozilla Firefox v25.0 (en-US)

 

[ File : C:\Users\Alyssa\AppData\Roaming\Mozilla\Firefox\Profiles\k1xklba9.default\prefs.js ]

 

Line Deleted : user_pref("extensions.8uws5mcLM.scode", "(function(){if(window.self.location.hostname.indexOf(\"acebook.co\")>-1){return};if (window.self.location.protocol.indexOf('hxxp') > -1 && window.self == windo[...]

Line Deleted : user_pref("extensions.SkPp6Fcgc0ET.scode", "(function(){if(window.self.location.hostname.indexOf(\"acebook.co\")>-1){return};if(window.self.location.hostname.indexOf('mail.')==-1)\r\n{try{for(i=0;i<5;[...]

 

-\\ Google Chrome v31.0.1650.57

 

[ File : C:\Users\Alyssa\AppData\Local\Google\Chrome\User Data\Default\preferences ]

 

 

*************************

 

AdwCleaner[R0].txt - [15606 octets] - [19/11/2013 18:41:27]

AdwCleaner[R1].txt - [1439 octets] - [21/11/2013 22:40:55]

AdwCleaner[s0].txt - [15644 octets] - [19/11/2013 18:47:12]

AdwCleaner[s1].txt - [1364 octets] - [21/11/2013 22:42:55]

 

########## EOF - C:\AdwCleaner\AdwCleaner[s1].txt - [1424 octets] ##########

[lyssabean]

 Results of screen317's Security Check version 0.99.77  

   x64 (UAC is enabled)  

 Internet Explorer 10 Out of date! 

``````````````Antivirus/Firewall Check:`````````````` 

 Windows Firewall Enabled!  

Windows Defender        

Norton Security Suite   

 WMI entry may not exist for antivirus; attempting automatic update. 

`````````Anti-malware/Other Utilities Check:````````` 

 Malwarebytes Anti-Malware version 1.75.0.1300  

 Adobe Reader 10.1.8 Adobe Reader out of Date!  

 Mozilla Firefox (25.0) 

 Google Chrome 30.0.1599.101  

 Google Chrome 31.0.1650.57  

````````Process Check: objlist.exe by Laurent````````  

 Norton ccSvcHst.exe 

`````````````````System Health check````````````````` 

 Total Fragmentation on Drive C:  % 

````````````````````End of Log`````````````````````` 

[Psychotic]

Your system is clean now!

 

 

Internet Explorer out of date

Your version of Internet Explorer is outdated.

1. Please download IE 10 from http://windows.microsoft.com/en-US/internet-explorer/downloads/ie-10/worldwide-languages
2. Save it to your desktop.
3. Double click on the file on your desktop to start the installation process.
4. Reboot
   

 

 

 

Adobe Reader out of date

Your Adobe Reader is outdated. We will fix this.

• Get the actual software from here. Important: Uncheck any optional software (for example Google Chrome, etc.) offered.
• Run setup and follow the instructions.
• Click upon Start-->control panel-->add/remove programs.
• Search for and remove any older reader versions.
  

 

 

 

Uninstall our tools using delfix

Please follow these steps in order:

1. In the case we used Defogger to turn off your CD emulation software. You can start it again and use the Enable button.
2. In the case we used Combofix. Deactivate your antivirus software once more, then rename the combofix.exe to uninstall.exe and run it one last time. You shall be noted that Combofix has been removed.
3. In any case please download delfix to your desktop.
   
   • Close all other programms and start delfix.
   • Please check all the boxes and run the tool.
   • delfix will now delete all found traces of our removal process
     

[*] If there is still something left please delete it manualy.

 

 

 

Recommendations: How to protect yourself

• System Updates
  Please ensure to have automatic updates activated in your control panel.
  For further information and a tutorial, see this Microsoft Support article.
• Protection
  What you need is one (not more) virus scanner with background protection. Additionally I recommend a special malware scanner to run on demand weekly.
  Personally I am using avast! Antivirus Free Edition and Malwarebytes Anti-Malware. They offer good protection for free.
  
  • To keep your browser free of advertising, you may install the Adblock Plus browser extension.
    It will filter unwanted advertising out of the website´s content.
  • To protect yourself from accidentally visiting malicious web sites, install the Web of Trust (WOT) browser extension.
    It will display a green (safe), yellow (unknown) or red (potentially dangerous) icon for a visited website within your browser.
    In addition, before accessing a dangerous classified web site, a warning screen is displayed.
    

  
  [*]Up to date Software
  Keep your Windows and your third party software up to date. The easiest way to get infected is an outdated windows, followed by: browser(s) (including add-ons and plug-ins), Adobe Flash Player and Adobe Reader, Java Runtime Environment, your antivirus program and so on. These links may help you to check:
  

  • Secunia Personal Software Inspector - checks if your software has updates available.
  • SecurityCheck (by screen317) - scans your computer for most vulnerable outdated software.
  • Mozilla: Check your plugins - The webpage will tell you if you have outdated plugins running in your Firefox browser.
    

  [*]Backup
  Hardware issues, malware, fire, lightning strike: There is a long list of different ways to loose all your data. Back up your files regularly. Use the windows internal backup function or a third party tool and save your data onto an external hard drive, cloud storage, optical media like CDs or DVDs or (if available) a professional network backup system. [*]Behaviour
  The commonest error when using a computer is "error 80" - what means that the error is located about 80cm in front of the monitor. This is a common joke between IT support technicians but it shows that all the safety mechanisms won´t help if you aren´t careful enough.
  

  • While surfing the internet, don´t click on anything you don´t know. In the worst case, it infects your system with malware.
  • Watch your step in social networks! Many cyber criminals use them to spread malware, mine personal pata (to be sold to advertising companies, for example) or simply do damage to other users. Even if a received hyperlink within a message seems to be coming from one of your friends, have a closer look. In addition, don´t click everything.
  • When installing software, have a look to each of the setup windows and uncheck any additional toolbars or free programs that may be offered additionally. Most of today´s setup procedures contain potentially unwanted programs so keep them off your system.
  • Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs.
    They are a security risk which can make your computer susceptible to a wide variety of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites.
    

  
  
  

[lyssabean]

Thank you so much!

[Psychotic]

You´re welcome!

[Maurice Naggar]

Since this issue is resolved I will close the thread to prevent others from posting here. If you need assistance please start your own topic and someone will be happy to assist you.