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Hello, gaming account hacked definitely a virus but nothing found on virus scans


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Hello kemped! My name is Borislav and I will be glad to help you solve your malware problem.

Please note:

  • If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
  • I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  • Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  • Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  • Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
  • Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.
Before you start, change all of your passwords from another PC.

Please follow the instructions here and then post the log files in your next reply.


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Hi here are the 2 files.


DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 10.0.9200.16736  BrowserJavaVersion: 10.45.2
Run by Patrick at 14:04:49 on 2013-11-19
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.31.1043.18.6126.3803 [GMT 1:00]
AV: Microsoft Security Essentials *Enabled/Updated* {641105E6-77ED-3F35-A304-765193BCB75F}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Microsoft Security Essentials *Enabled/Updated* {DF70E402-51D7-30BB-99B4-4D23E83BFDE2}
============== Running Processes ===============
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\NVIDIA Corporation\Display\nvxdsync.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Acer\Registration\GREGsvc.exe
C:\Program Files\Acer\Acer Updater\UpdaterService.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuAgent.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\Microsoft Security Client\NisSrv.exe
C:\Program Files\Plantronics\GameCom780\GameCom780.exe
C:\Program Files (x86)\EgisTec MyWinLockerSuite\x86\SuiteTray.exe
C:\Program Files (x86)\EgisTec IPS\PmmUpdate.exe
C:\Program Files (x86)\Acer\Hotkey Utility\HotkeyUtility.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files\NVIDIA Corporation\Display\nvtray.exe
C:\Program Files (x86)\EgisTec IPS\EgisUpdate.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
C:\Program Files (x86)\Nero\Update\NASvc.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
C:\Program Files (x86)\Java\jre7\bin\jp2launcher.exe
C:\Program Files (x86)\Java\jre7\bin\java.exe
C:\Program Files (x86)\Java\jre7\bin\jp2launcher.exe
C:\Program Files (x86)\Java\jre7\bin\java.exe
C:\Program Files\Microsoft Security Client\MpCmdRun.exe
C:\Windows\System32\svchost.exe -k swprv
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
============== Pseudo HJT Report ===============

uProxyOverride = <local>
uURLSearchHooks: {f999a48b-1950-4d81-9971-79018f807b4b} - <orphaned>
mWinlogon: Userinit = userinit.exe,
BHO: Java Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
uRun: [Akamai NetSession Interface] "C:\Users\Patrick\AppData\Local\Akamai\netsession_win.exe"
uRun: [] C:\Program Files (x86)\Samsung\Kies\External\FirmwareUpdate\KiesPDLR.exe
mRun: [suiteTray] "C:\Program Files (x86)\EgisTec MyWinLockerSuite\x86\SuiteTray.exe"
mRun: [EgisTecPMMUpdate] "C:\Program Files (x86)\EgisTec IPS\PmmUpdate.exe"
mRun: [EgisUpdate] "C:\Program Files (x86)\EgisTec IPS\EgisUpdate.exe" -d
mRun: [Hotkey Utility] C:\Program Files (x86)\Acer\Hotkey Utility\HotkeyUtility.exe
mRun: [KiesTrayAgent] C:\Program Files (x86)\Samsung\Kies\KiesTrayAgent.exe
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [sunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
dRunOnce: [isMyWinLockerReboot] msiexec.exe /qn /x{voidguid}
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {A95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll/204
Trusted Zone: aeriagames.com
Trusted Zone: aeriagames.com
Trusted Zone: clonewarsadventures.com
Trusted Zone: freerealms.com
Trusted Zone: soe.com
Trusted Zone: sony.com
TCP: NameServer =
TCP: Interfaces\{AF26CFA1-5192-48B0-B17C-1B7E6A2F4F63} : DHCPNameServer =
TCP: Interfaces\{E2036B6D-929C-4B58-88CF-20251397EEF0} : DHCPNameServer =
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
x64-BHO: Java Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll
x64-BHO: Hotspot Shield Class: {F9E4A054-E9B1-4BC3-83A3-76A1AE736170} -
x64-Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s
x64-Run: [MSC] "C:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
x64-Run: [GamecomSound] C:\Program Files\Plantronics\GameCom780\GameCom780.exe
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-SSODL: WebCheck - <orphaned>
================= FIREFOX ===================
FF - ProfilePath - C:\Users\Patrick\AppData\Roaming\Mozilla\Firefox\Profiles\uh0a2ezk.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.dubbedepisodes.ws/beelzebub-episode-15-english-subhttp://www.mangapark.com/search?name=shingekihttp://myanimelist.net/anime/953/Jyu_Oh_Seihttp://animeget.net/darker-than-black-episode-12http://kissanime.com/Anime/Kill-La-Kill/Episode-006?id=57404
FF - plugin: C:\Program Files (x86)\Adobe\Reader 11.0\Reader\AIR\nppdf32.dll
FF - plugin: C:\Program Files (x86)\Java\jre7\bin\dtplugin\npdeployJava1.dll
FF - plugin: C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll
FF - plugin: C:\Program Files (x86)\Microsoft Silverlight\5.1.20913.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\NVIDIA Corporation\3D Vision\npnv3dv.dll
FF - plugin: C:\Program Files (x86)\NVIDIA Corporation\3D Vision\npnv3dvstreaming.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\ProgramData\NexonEU\NGM\npNxGameeu.dll
FF - plugin: C:\Users\Patrick\AppData\Roaming\raidcall\plugins\nprcplugin.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_9_900_117.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_9_900_152.dll
============= SERVICES / DRIVERS ===============
R0 MpFilter;Microsoft Malware Protection Driver;C:\Windows\System32\drivers\MpFilter.sys [2013-9-27 248240]
R1 mwlPSDFilter;mwlPSDFilter;C:\Windows\System32\drivers\mwlPSDFilter.sys [2011-7-11 22648]
R1 mwlPSDNServ;mwlPSDNServ;C:\Windows\System32\drivers\mwlPSDNserv.sys [2011-7-11 20520]
R1 mwlPSDVDisk;mwlPSDVDisk;C:\Windows\System32\drivers\mwlPSDVDisk.sys [2011-7-11 62776]
R2 GREGService;GREGService;C:\Program Files (x86)\Acer\Registration\GREGsvc.exe [2011-5-30 36456]
R2 IAStorDataMgrSvc;Intel® Rapid Storage Technology;C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe [2012-2-7 13336]
R2 Live Updater Service;Live Updater Service;C:\Program Files\Acer\Acer Updater\UpdaterService.exe [2011-7-11 244624]
R2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [2012-9-26 418376]
R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2012-5-11 701512]
R2 NAUpdate;Nero Update;C:\Program Files (x86)\Nero\Update\NASvc.exe [2010-5-4 503080]
R2 NisDrv;Microsoft Network Inspection System;C:\Windows\System32\drivers\NisDrvWFP.sys [2012-3-20 134944]
R2 NOBU;Norton Online Backup;C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuAgent.exe [2010-6-1 2804568]
R2 Stereo Service;NVIDIA Stereoscopic 3D Driver Service;C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe [2013-6-21 413472]
R2 UNS;Intel® Management and Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2012-2-7 2656280]
R3 MBAMProtector;MBAMProtector;C:\Windows\System32\drivers\mbam.sys [2012-5-11 25928]
R3 netr28x;Ralink 802.11n stuurprogramma voor draadloze netwerken voor Windows Vista;C:\Windows\System32\drivers\netr28x.sys [2009-6-10 620544]
R3 NisSrv;Microsoft Netwerkinspectie;C:\Program Files\Microsoft Security Client\NisSrv.exe [2013-10-23 348376]
R3 PlantronicsGC;PLTGC Interface;C:\Windows\System32\drivers\PLTGC.sys [2013-4-4 1327104]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2013-6-21 162408]
S3 EgisTec Ticket Service;EgisTec Ticket Service;C:\Program Files (x86)\Common Files\EgisTec\Services\EgisTicketService.exe [2011-4-2 173424]
S3 Futuremark SystemInfo Service;Futuremark SystemInfo Service;C:\Program Files (x86)\Futuremark\Futuremark SystemInfo\FMSISvc.exe [2013-4-3 137488]
S3 npggsvc;nProtect GameGuard Service;C:\Windows\System32\GameMon.des -service --> C:\Windows\System32\GameMon.des -service [?]
S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;C:\Windows\System32\drivers\rdpvideominiport.sys [2013-2-18 19456]
S3 taphss6;Anchorfree HSS VPN Adapter;C:\Windows\System32\drivers\taphss6.sys [2013-6-21 42184]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2013-2-18 57856]
S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\System32\drivers\TsUsbGD.sys [2013-2-18 30208]
S3 WatAdminSvc;Windows Activation Technologies-service;C:\Windows\System32\Wat\WatAdminSvc.exe [2012-5-13 1255736]
S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-23 57184]
=============== Created Last 30 ================
2013-11-18 15:02:21    10280728    ----a-w-    C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{A549F47A-EFCA-4226-A9E5-82DBF5CAAE84}\mpengine.dll
2013-11-17 14:09:12    10280728    ----a-w-    C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll
2013-11-13 07:28:13    1474048    ----a-w-    C:\Windows\System32\crypt32.dll
2013-11-13 07:28:12    1168384    ----a-w-    C:\Windows\SysWow64\crypt32.dll
2013-11-13 07:28:08    497152    ----a-w-    C:\Windows\System32\drivers\afd.sys
2013-11-06 15:36:30    965000    ------w-    C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{1C293522-1D58-4286-AACB-700FEEF42377}\gapaengine.dll
2013-11-02 18:43:28    99840    ----a-w-    C:\Windows\System32\drivers\usbccgp.sys
2013-11-02 18:43:28    7808    ----a-w-    C:\Windows\System32\drivers\usbd.sys
2013-11-02 18:43:28    52736    ----a-w-    C:\Windows\System32\drivers\usbehci.sys
2013-11-02 18:43:28    343040    ----a-w-    C:\Windows\System32\drivers\usbhub.sys
2013-11-02 18:43:28    325120    ----a-w-    C:\Windows\System32\drivers\usbport.sys
2013-11-02 18:43:28    30720    ----a-w-    C:\Windows\System32\drivers\usbuhci.sys
2013-11-02 18:43:28    25600    ----a-w-    C:\Windows\System32\drivers\usbohci.sys
==================== Find3M  ====================
2013-11-19 12:37:31    71048    ----a-w-    C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2013-11-19 12:37:31    692616    ----a-w-    C:\Windows\SysWow64\FlashPlayerApp.exe
2013-10-16 16:29:04    96168    ----a-w-    C:\Windows\SysWow64\WindowsAccessBridge-32.dll
2013-10-12 08:45:20    2241536    ----a-w-    C:\Windows\System32\wininet.dll
2013-10-12 08:43:37    3959808    ----a-w-    C:\Windows\System32\jscript9.dll
2013-10-12 08:43:32    67072    ----a-w-    C:\Windows\System32\iesetup.dll
2013-10-12 08:43:32    136704    ----a-w-    C:\Windows\System32\iesysprep.dll
2013-10-12 07:03:50    1767936    ----a-w-    C:\Windows\SysWow64\wininet.dll
2013-10-12 07:02:33    2877952    ----a-w-    C:\Windows\SysWow64\jscript9.dll
2013-10-12 07:02:29    61440    ----a-w-    C:\Windows\SysWow64\iesetup.dll
2013-10-12 07:02:29    109056    ----a-w-    C:\Windows\SysWow64\iesysprep.dll
2013-10-12 06:35:26    2706432    ----a-w-    C:\Windows\System32\mshtml.tlb
2013-10-12 06:08:58    2706432    ----a-w-    C:\Windows\SysWow64\mshtml.tlb
2013-10-12 05:44:38    89600    ----a-w-    C:\Windows\System32\RegisterIEPKEYs.exe
2013-10-12 05:15:39    71680    ----a-w-    C:\Windows\SysWow64\RegisterIEPKEYs.exe
2013-10-12 02:30:42    830464    ----a-w-    C:\Windows\System32\nshwfp.dll
2013-10-12 02:29:21    859648    ----a-w-    C:\Windows\System32\IKEEXT.DLL
2013-10-12 02:29:08    324096    ----a-w-    C:\Windows\System32\FWPUCLNT.DLL
2013-10-12 02:03:08    656896    ----a-w-    C:\Windows\SysWow64\nshwfp.dll
2013-10-12 02:01:25    216576    ----a-w-    C:\Windows\SysWow64\FWPUCLNT.DLL
2013-10-04 02:28:31    190464    ----a-w-    C:\Windows\System32\SmartcardCredentialProvider.dll
2013-10-04 02:25:17    197120    ----a-w-    C:\Windows\System32\credui.dll
2013-10-04 02:24:49    1930752    ----a-w-    C:\Windows\System32\authui.dll
2013-10-04 01:58:50    152576    ----a-w-    C:\Windows\SysWow64\SmartcardCredentialProvider.dll
2013-10-04 01:56:25    168960    ----a-w-    C:\Windows\SysWow64\credui.dll
2013-10-04 01:56:00    1796096    ----a-w-    C:\Windows\SysWow64\authui.dll
2013-10-03 02:23:48    404480    ----a-w-    C:\Windows\System32\gdi32.dll
2013-10-03 02:00:44    311808    ----a-w-    C:\Windows\SysWow64\gdi32.dll
2013-09-27 08:53:06    248240    ----a-w-    C:\Windows\System32\drivers\MpFilter.sys
2013-09-27 08:53:06    134944    ----a-w-    C:\Windows\System32\drivers\NisDrvWFP.sys
2013-09-25 02:26:40    95680    ----a-w-    C:\Windows\System32\drivers\ksecdd.sys
2013-09-25 02:26:40    154560    ----a-w-    C:\Windows\System32\drivers\ksecpkg.sys
2013-09-25 02:23:33    28672    ----a-w-    C:\Windows\System32\sspisrv.dll
2013-09-25 02:23:33    135680    ----a-w-    C:\Windows\System32\sspicli.dll
2013-09-25 02:23:01    28160    ----a-w-    C:\Windows\System32\secur32.dll
2013-09-25 02:22:59    340992    ----a-w-    C:\Windows\System32\schannel.dll
2013-09-25 02:21:50    307200    ----a-w-    C:\Windows\System32\ncrypt.dll
2013-09-25 02:21:07    1447936    ----a-w-    C:\Windows\System32\lsasrv.dll
2013-09-25 01:58:17    96768    ----a-w-    C:\Windows\SysWow64\sspicli.dll
2013-09-25 01:57:26    22016    ----a-w-    C:\Windows\SysWow64\secur32.dll
2013-09-25 01:57:24    247808    ----a-w-    C:\Windows\SysWow64\schannel.dll
2013-09-25 01:56:42    220160    ----a-w-    C:\Windows\SysWow64\ncrypt.dll
2013-09-25 01:03:24    30720    ----a-w-    C:\Windows\System32\lsass.exe
2013-09-08 02:30:37    1903552    ----a-w-    C:\Windows\System32\drivers\tcpip.sys
2013-09-08 02:27:14    327168    ----a-w-    C:\Windows\System32\mswsock.dll
2013-09-08 02:03:58    231424    ----a-w-    C:\Windows\SysWow64\mswsock.dll
2013-08-29 02:17:48    5549504    ----a-w-    C:\Windows\System32\ntoskrnl.exe
2013-08-29 02:16:35    1732032    ----a-w-    C:\Windows\System32\ntdll.dll
2013-08-29 02:16:28    243712    ----a-w-    C:\Windows\System32\wow64.dll
2013-08-29 02:16:14    859648    ----a-w-    C:\Windows\System32\tdh.dll
2013-08-29 02:13:28    878080    ----a-w-    C:\Windows\System32\advapi32.dll
2013-08-29 01:51:45    3969472    ----a-w-    C:\Windows\SysWow64\ntkrnlpa.exe
2013-08-29 01:51:45    3914176    ----a-w-    C:\Windows\SysWow64\ntoskrnl.exe
2013-08-29 01:50:31    5120    ----a-w-    C:\Windows\SysWow64\wow32.dll
2013-08-29 01:50:30    1292192    ----a-w-    C:\Windows\SysWow64\ntdll.dll
2013-08-29 01:50:16    619520    ----a-w-    C:\Windows\SysWow64\tdh.dll
2013-08-29 01:48:17    640512    ----a-w-    C:\Windows\SysWow64\advapi32.dll
2013-08-29 01:48:15    44032    ----a-w-    C:\Windows\apppatch\acwow64.dll
2013-08-29 00:49:53    25600    ----a-w-    C:\Windows\SysWow64\setup16.exe
2013-08-29 00:49:52    7680    ----a-w-    C:\Windows\SysWow64\instnm.exe
2013-08-29 00:49:52    14336    ----a-w-    C:\Windows\SysWow64\ntvdm64.dll
2013-08-29 00:49:49    2048    ----a-w-    C:\Windows\SysWow64\user.exe
2013-08-28 01:21:06    3155968    ----a-w-    C:\Windows\System32\win32k.sys
2013-08-28 01:12:33    461312    ----a-w-    C:\Windows\System32\scavengeui.dll
============= FINISH: 14:04:56,87 ===============

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DDS (Ver_2012-11-20.01)
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume2
Install Date: 11-5-2012 12:50:17
System Uptime: 19-11-2013 13:34:14 (1 hours ago)
Motherboard: Acer |  | Aspire X3990
Processor: Intel® Core i3-2120 CPU @ 3.30GHz | CPU 1 | 3300/100mhz
==== Disk Partitions =========================
C: is FIXED (NTFS) - 455 GiB total, 377,182 GiB free.
D: is FIXED (NTFS) - 456 GiB total, 455,86 GiB free.
E: is CDROM ()
F: is Removable
G: is Removable
==== Disabled Device Manager Items =============
==== System Restore Points ===================
RP325: 6-11-2013 16:35:44 - Windows Update
RP326: 10-11-2013 14:50:44 - Windows Update
RP327: 13-11-2013 8:46:43 - Windows Update
RP328: 16-11-2013 14:37:10 - Windows Update
RP329: 18-11-2013 1:13:06 - Installed RuneScape Launcher 1.2.3
RP330: 18-11-2013 1:31:52 - Removed RuneScape Launcher 1.2.3
RP331: 19-11-2013 2:40:48 - Windows Update
==== Installed Programs ======================
???? ??? Windows Live
???? Windows Live
????? Windows Live
?????? ??????? ?? Windows Live
???????? ?????????? Windows Live
?????????? Windows Live
??????????? ?? Windows Live
Acer eRecovery Management
Acer Registration
Acer ScreenSaver
Acer Updater
Adobe Flash Player 11 ActiveX
Adobe Flash Player 11 Plugin
Adobe Reader XI (11.0.05) - Nederlands
Akamai NetSession Interface
Bandisoft MPEG-1 Decoder
Evernote v. 4.5.1
Fotogalerija Windows Live
Futuremark SystemInfo
Galeria de Fotografias do Windows Live
Galeria fotografii uslugi Windows Live
Galeria fotogràfica del Windows Live
Galerie de photos Windows Live
Galerie foto Windows Live
Galería fotográfica de Windows Live
Hotfix for Microsoft .NET Framework 4 Client Profile (KB2461678)
Hotkey Utility
Identity Card
Intel® Management Engine Components
Intel® Rapid Storage Technology
Java 7 Update 45
Java 7 Update 7 (64-bit)
Java Auto Updater
JavaFX 2.1.1
Junk Mail filter update
League of Legends
Malwarebytes Anti-Malware versie
Mesh Runtime
Microsoft .NET Framework 4 Client Profile
Microsoft .NET Framework 4 Client Profile NLD Language Pack
Microsoft .NET Framework 4 Extended
Microsoft .NET Framework 4 Extended NLD Language Pack
Microsoft Application Error Reporting
Microsoft Games for Windows - LIVE Redistributable
Microsoft Games for Windows Marketplace
Microsoft Office 2010
Microsoft Security Client
Microsoft Security Essentials
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
Microsoft XNA Framework Redistributable 4.0
Mozilla Firefox 25.0.1 (x86 nl)
Mozilla Maintenance Service
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MyWinLocker 4
MyWinLocker Suite
Nero Control Center 10
Nero ControlCenter 10 Help (CHM)
Nero Core Components 10
Nero DiscSpeed 10
Nero DiscSpeed 10 Help (CHM)
Nero Express 10
Nero Express 10 Help (CHM)
Nero Multimedia Suite 10 Essentials
Nero StartSmart 10
Nero StartSmart 10 Help (CHM)
Nero Update
Norton Online Backup
NVIDIA-configuratiescherm 320.49
NVIDIA 3D Vision controllerstuurprogramma 320.49
NVIDIA 3D Vision stuurprogramma 320.49
NVIDIA Grafisch stuurprogramma 320.49
NVIDIA HD Audio-stuurprogramma
NVIDIA Install Application
NVIDIA PhysX systeemsoftware 9.13.0604
NVIDIA Stereoscopic 3D Driver
NVIDIA Update 1.12.12
NVIDIA Update Components
Plantronics® GameCom 780 Software for Dolby® Headphone
Poczta uslugi Windows Live
Podstawowe programy Windows Live
Pošta Windows Live
PunkBuster Services
Raccolta foto di Windows Live
Realtek High Definition Audio Driver
S?????? f?t???af??? t?? Windows Live
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2736428)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2835393)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2858302v2)
Security Update for Microsoft .NET Framework 4 Extended (KB2487367)
Security Update for Microsoft .NET Framework 4 Extended (KB2656351)
Security Update for Microsoft .NET Framework 4 Extended (KB2736428)
Security Update for Microsoft .NET Framework 4 Extended (KB2742595)
Security Update for Microsoft .NET Framework 4 Extended (KB2858302v2)
Skype™ 6.6
System Requirements Lab CYRI
Taalpakket voor Microsoft .NET Framework 4 Client Profile - NLD
Taalpakket voor Microsoft .NET Framework 4 Extended - NLD
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3)
Update for Microsoft .NET Framework 4 Extended (KB2468871)
Update for Microsoft .NET Framework 4 Extended (KB2533523)
Update for Microsoft .NET Framework 4 Extended (KB2600217)
Update for Microsoft .NET Framework 4 Extended (KB2836939)
Update for Microsoft .NET Framework 4 Extended (KB2836939v3)
Welcome Center
Windows Live
Windows Live ???
Windows Live ????
Windows Live Argazki Galeria
Windows Live Communications Platform
Windows Live Essentials
Windows Live Fotótár
Windows Live Fotogalerie
Windows Live Fotogalleri
Windows Live Fotogaléria
Windows Live Fotograf Galerisi
Windows Live Galeria de Fotos
Windows Live Galerija fotografija
Windows Live ID Sign-in Assistant
Windows Live Installer
Windows Live Language Selector
Windows Live Mail
Windows Live Mesh
Windows Live MIME IFilter
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live Remote Client
Windows Live Remote Client Resources
Windows Live Remote Service
Windows Live Remote Service Resources
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live Temel Parçalar
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
Windows Liven asennustyökalu
Windows Liven sähköposti
Windows Liven valokuvavalikoima
WinRAR 4.20 (64-bit)
==== End Of File ===========================

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Step 1

Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
Step 2

Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Clean.
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[s1].txt as well.
  • Step 3
    • Launch Malwarebytes' Anti-Malware
    • Go to Update tab and select Check for Updates. If an update is found, it will download and install the latest version.
    • Go to Scanner tab and select Perform Quick Scan, then click Scan.
    • The scan may take some time to finish,so please be patient.
    • When the scan is complete, click OK, then Show Results to view the results.
    • Make sure that everything is checked, and click Remove Selected.
    • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
    • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
    • Copy&Paste the entire report in your next reply.
    Extra Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer,please do so immediately.

    In your next reply, post the following log files:

    • Junkware Removal Tool log
    • AdwCleaner log
    • Malwarebytes' Anti-Malware log
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Junkware Removal Tool (JRT) by Thisisu
Version: 6.0.8 (11.05.2013:1)
OS: Windows 7 Home Premium x64
Ran by Patrick on di 19-11-2013 at 16:05:28,97

~~~ Services

~~~ Registry Values

~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\anchorfree
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\apnstub_rasapi32
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\apnstub_rasmancs
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\askpartnercobrandingtool_rasapi32
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\askpartnercobrandingtool_rasmancs
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\au__rasapi32
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\au__rasmancs

~~~ Files

~~~ Folders

Successfully deleted: [Folder] "C:\Program Files (x86)\myfree codec"

~~~ FireFox

Successfully deleted: [File] C:\Users\Patrick\AppData\Roaming\mozilla\firefox\profiles\uh0a2ezk.default\invalidprefs.js
Emptied folder: C:\Users\Patrick\AppData\Roaming\mozilla\firefox\profiles\uh0a2ezk.default\minidumps [149 files]

~~~ Event Viewer Logs were cleared

Scan was completed on di 19-11-2013 at 16:09:15,17
End of JRT log

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# AdwCleaner v3.012 - Report created 19/11/2013 at 16:13:55
# Updated 11/11/2013 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Patrick - PATRICK-PC
# Running from : C:\Users\Patrick\Downloads\AdwCleaner.exe
# Option : Clean

***** [ Services ] *****

***** [ Files / Folders ] *****

Folder Deleted : C:\Windows\SysWOW64\hotspot shield
Folder Deleted : C:\Users\Patrick\AppData\Local\Temp\hotspot shield

***** [ Shortcuts ] *****

***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Classes\AppID\{0A18A436-2A7A-49F3-A488-30538A2F6323}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{007EFBDF-8A5D-4930-97CC-A4B437CBA777}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{E69D4A59-73DE-4E38-9FB3-740EC4D9060D}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{F9E4A054-E9B1-4BC3-83A3-76A1AE736170}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{F9E4A054-E9B1-4BC3-83A3-76A1AE736170}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{F9E4A054-E9B1-4BC3-83A3-76A1AE736170}

***** [ Browsers ] *****

-\\ Internet Explorer v10.0.9200.16736

-\\ Mozilla Firefox v25.0.1 (nl)

[ File : C:\Users\Patrick\AppData\Roaming\Mozilla\Firefox\Profiles\uh0a2ezk.default\prefs.js ]

[ File : C:\Users\Gast\AppData\Roaming\Mozilla\Firefox\Profiles\ruhroa3l.default\prefs.js ]


AdwCleaner[R0].txt - [1567 octets] - [19/11/2013 16:13:32]
AdwCleaner[s0].txt - [1500 octets] - [19/11/2013 16:13:55]

########## EOF - C:\AdwCleaner\AdwCleaner[s0].txt - [1560 octets] ##########

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Malwarebytes Anti-Malware (PRO)

Databaseversie: v2013.11.19.07

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 10.0.9200.16736
Patrick :: PATRICK-PC [administrator]

Bescherming: Ingeschakeld

19-11-2013 16:22:23
mbam-log-2013-11-19 (16-22-23).txt

Scan type: Snelle scan
Ingeschakelde scan opties: Geheugen | Opstartitems | Register | Bestanden en mappen | Heuristiek/Extra | Heuristiek/Shuriken | PUP | PUM
Uitgeschakelde scan opties: P2P
Objecten gescand: 262363
Verstreken tijd: 3 minuut/minuten, 53 seconde(n)

Geheugenprocessen gedetecteerd: 0
(Geen kwaadaardige objecten gedetecteerd)

Geheugenmodulen gedetecteerd: 0
(Geen kwaadaardige objecten gedetecteerd)

Registersleutels gedetecteerd: 0
(Geen kwaadaardige objecten gedetecteerd)

Registerwaarden gedetecteerd: 0
(Geen kwaadaardige objecten gedetecteerd)

Registerdata gedetecteerd: 0
(Geen kwaadaardige objecten gedetecteerd)

Mappen gedetecteerd: 0
(Geen kwaadaardige objecten gedetecteerd)

Bestanden gedetecteerd: 0
(Geen kwaadaardige objecten gedetecteerd)


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Yes, I'm still here.

Please scan your machine with ESET OnlineScan

  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.

    ESET OnlineScan

  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer.

      Save it to your Desktop.

    • Double click on the esetsmartinstaller_enu.png to download the ESET Smart Installer. icon on your Desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under Scan Settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
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From a clean computer, please download the following file and save it to a removable media such as a CD/DVD, external Drive, or USB flash drive.


insert the removable device into the infected computer and open the folder the drive letter associated with it. You should now see the FixNCR.reg file that you had downloaded onto it. Double-click on the FixNCR.reg file to fix the problem. When you are ready, reboot your system and try again.

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This is the result


C:\OEM\Preload\Autorun\APP\Nero 10 Essentials Acer Edition\ISSetupPrerequisites\{BF80A1C0-C3FF-4B1C-ABEF-22CD4F97A0AB}\Toolbar.exe    a variant of Win32/Bundled.Toolbar.Ask.A application    cleaned by deleting - quarantined
C:\Users\Patrick\AppData\Local\Temp\AskSLib.dll    a variant of Win32/Bundled.Toolbar.Ask application    cleaned by deleting - quarantined

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Step 1

Download TFC to your desktop

  • Open the file and close any other windows.
  • It will close all programs itself when run, make sure to let it run uninterrupted.
  • Click the Start button to begin the process. The program should not take long to finish its job
  • Once its finished it should reboot your machine, if not, do this yourself to ensure a complete clean
Step 2

Please download the Kaspersky Virus Removal Tool from here to your Desktop.

Double-click the Removal Tool.

Click the cog in the upper right corner:


Select down to and including your main drive.

Once done please select the Automatic Scan tab and press Start Scan.


Allow AVP to delete all infections found.

Once it has finished select the Report tab.

Select the Detected threats report from the left and press the Save button.

Save it to your Desktop and post the contents in your next reply.

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