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Hi There,


Im having problems with my comp, everytime i start my pc up and log on i get a notification from AVG stating i have a threat and asks me wether to allow or protect. When i select protect this does state its been removed but this hasnt removed anything as the next time i start my comp up its back again. Ive ran scan's in both AVG and Malwarebytes in both normal and safe mode on Windows 8 64bit? Im stuck on what to do, can anyone help with this?...Also it keeps stating something to do with SVCHOST.exe or something on them lines. I just cant seem to get rid on this problem and it is starting to bug me as my comp is starting to run slower and slower... please help!?


Many Thanks,


Ash Griffin

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Hello Ash and :welcome:! My name is Borislav and I will be glad to help you solve your malware problem.

Please note:

  • If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
  • I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  • Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  • Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  • Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
  • Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.
Do you have more details? For example, location to this threat?

Also, please follow the instructions here and then post the log files in your next reply.


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  • 4 weeks later...
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