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Cannot run Malwarebytes, HiJackThis, Spybot & Internet redirects


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Hello, I believe I have a UAC rootkit infection. On 03/29, I noticed a problem when I tried to use the pc after my wife used it about 5 hours before me. She doesn't remember anything different or odd. When I started using the pc, I noticed the internet re-direct & that's when I first tried to use Malwarebytes. I have been trying to clean the pc off & on since then. I have been unable to open MBAM.exe, Spybot Search & Destroy or go back to a previous system restore point. I downloaded HiJackThis today, but I'm unable to start that program. The only adware program that runs is Ad-Aware SE by Lavasoft, but I couldn't get the latest definitions because the program is out dated. I still ran SE but it didn't find anything bad. I've also tried doing all of this while in Safe Mode while logged on as the Administrator, myself & my wife.

After reviewing my McAfee Antivirus Detection log, I see where it first detected DNSChanger.gen (Trojan) at 13:20 CDT on 03/29. McAfee says that it repaired (removed) the it. This was when my wife was using the pc. Below are the McAfee Detection Logs that I have ran since & what McAfee done. All times are Central (Texas) time.

1st McAfee Detection Log:

3/29 1:20:12 PM Real-Time Scan DNSChanger.gen (Trojan) McAfee Repaired (removed)

McAfee findings from the Detection Logs:

3/29 7:53:45 PM Manual Scan Generic FakeAlert.k (Trojan) Quarantined

3/29 7:53:45 PM Manual Scan DNSChanger.gen (Trojan) Quarantined

3/29 7:53:45 PM Manual Scan Generic.dx (Trojan) Quarantined

3/29 7:53:45 PM Manual Scan FakeAlert-AB (Trojan) Quarantined

3/29 7:53:45 PM Manual Scan FakeAlert.k (Trojan) Quarantined

3/29 7:53:46 PM Manual Scan GenericPUP.x (Potentially Unwanted Program) Detected

3/29 7:53:46 PM Manual Scan RemAdm-PSKill (Potentially Unwanted Program) Detected

3/29 7:53:46 PM Manual Scan DNSChanger.gen (Trojan) Quarantined

My next time trying to correct this was on 4/01 3:52 PM (I manually stopped scan).

McAfee findings from the Detection Logs:

4/1 3:52:30 PM Manual Scan Generic FakeAlert.k (Trojan) Quarantined

4/1 3:52:30 PM Manual Scan DNSChanger.gen (Trojan) Quarantined

4/1 3:52:30 PM Manual Scan FakeAlert-AB (Trojan) Quarantined

4/1 3:52:30 PM Manual Scan FakeAlert.k (Trojan) Quarantined

I tried again on 4/01 at 7:02 PM

McAfee findings from the Detection Logs:

4/1 7:02:49 PM Manual Scan Generic FakeAlert.k (Trojan) Quarantined

4/1 7:02:50 PM Manual Scan Generic FakeAlert.k (Trojan) Quarantined

4/1 7:02:50 PM Manual Scan DNSChanger.gen (Trojan) Quarantined

4/1 7:02:50 PM Manual Scan FakeAlert-AB (Trojan) Quarantined

4/1 7:02:51 PM Manual Scan GenericPUP.x (Potentially Unwanted Program) Detected

4/1 7:02:51 PM Manual Scan RemAdm-PSKill (Potentially Unwanted Program) Detected

I have a HP computer & I think that GenericPUP.x & RemAdm-PSKill are part of their sytem.

I would appreciate any help I can get.

Thanks!

NeedhelpinTX

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Hello and Welcome to Malwarebytes.org

If you're having Malware related issues with your computer that you're unable to resolve.

  1. Please read and follow the instructions provided here: I'm infected - What do I do now?
  2. If needed please post your logs in a NEW topic here: Malware Removal - HijackThis Logs
  3. When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested.
  • Please do not post any logs in the General forum. We do not work on any logs posted in the General forum.
  • Please do not install any software or use any removal/scanning tool except for those you're requested to run by the Helper that will assist you.
  • Using these other tools often makes the cleanup task more difficult and time consuming.
  • If you have already submitted for assistance at one of the other support sites on the Internet then you should not post a new log here, you should stay working with the Helper from that site until the issue is resolved.
  • Do not assume you're clean because you don't see something in the logs. Please wait until the person assisting you provides feedback.
  • There are often many others that require asistance as well, so please be patient. If no one has responded within 48 hours then please go ahead and post a request for review
  • NOTE: If for some reason you're unable to run some or any of the tools in the first link, then skip that step and move on to the next one. If you can't even run HijackThis, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can.
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