Unable to run windows update and access certain sites

Max124 · November 14, 2013

Malwarebytes comes clean, symantec endpoint cannot see any problems, spybot search and destroy comes clean, combofix, RogueKillerX64 and other software cannot find anything yet windows update does not run and computer cannot access anything on support.microsoft.com or download / update many security or antimalware programs or access http://www.dns-ok.us/ .

Malwarebytes log

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2013.11.13.09

Windows Vista Service Pack 2 x64 NTFS
Internet Explorer 9.0.8112.16421
Max :: DESKTOP [administrator]

11/13/2013 5:42:39 PM
mbam-log-2013-11-13 (17-42-39).txt

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

******************************************************

dds.txt

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 9.0.8112.16514
Run by Max at 16:33:58 on 2013-11-13
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.6108.2478 [GMT -5:00]
.
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Spybot - Search and Destroy *Enabled/Updated* {9BC38DF1-3CCA-732D-A930-C1CA5F20A4B0}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Program Files\Dell\DellDock\DockLogin.exe
C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\Smc.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files (x86)\Common Files\Symantec Shared\ccSvcHst.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE
C:\Windows\system32\AERTSr64.exe
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Windows\SysWOW64\svchost.exe -k hpdevmgmt
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files (x86)\Spybot - Search & Destroy 2\SDFSSvc.exe
C:\Windows\system32\taskeng.exe
C:\Program Files (x86)\Seagate\Seagate Dashboard 2.0\Seagate.Dashboard.DASWindowsService.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\Rtvscan.exe
C:\Windows\SysWOW64\WebUpdateSvc4.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Program Files (x86)\RealVNC\VNC4\WinVNC4.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Windows\system32\SearchIndexer.exe
C:\Program Files (x86)\Spybot - Search & Destroy 2\SDUpdSvc.exe
C:\Windows\System32\WUDFHost.exe
C:\Program Files (x86)\Spybot - Search & Destroy 2\SDWSCSvc.exe
C:\Windows\system32\svchost.exe -k HPService
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Common Files\Intuit\Update Service\IntuitUpdateService.exe
C:\Windows\system32\svchost.exe -k WindowsMobile
C:\Program Files (x86)\Citrix\ICA Client\ssonsvr.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\SmcGui.exe
C:\Windows\RAVCpl64.exe
C:\Windows\WindowsMobile\wmdc.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\ProtectionUtilSurrogate.exe
C:\Program Files (x86)\Gadwin Systems\PrintScreen\PrintScreen.exe
C:\Program Files (x86)\Seagate\Seagate Dashboard 2.0\Seagate.Dashboard.Uploader.exe
C:\Windows\ehome\ehmsas.exe
C:\Windows\splwow64.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
C:\Program Files (x86)\Datacolor\Spyder3Elite\Utility\Spyder3Utility.exe
C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell.exe
C:\Program Files (x86)\Microsoft Office\Office12\ONENOTEM.EXE
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\Citrix\ICA Client\concentr.exe
C:\Program Files (x86)\Seagate\Seagate Dashboard 2.0\DBAgent.exe
C:\Program Files (x86)\Common Files\Symantec Shared\ccApp.exe
C:\Program Files (x86)\Spybot - Search & Destroy 2\SDTray.exe
C:\Program Files (x86)\Citrix\ICA Client\WFCRUN32.EXE
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files (x86)\Opera\opera.exe
C:\Windows\system32\rundll32.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\Macromed\Flash\FlashUtil64_11_9_900_117_ActiveX.exe
C:\Program Files (x86)\Miranda IM\miranda32.exe
C:\Windows\System32\vds.exe
C:\Windows\system32\conime.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.

BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - <orphaned>
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: {DBC80044-A445-435b-BC74-9C25C1C588A9} - <orphaned>
uRun: [ehTray.exe] C:\Windows\ehome\ehTray.exe
uRun: [Gadwin PrintScreen] C:\Program Files (x86)\Gadwin Systems\PrintScreen\PrintScreen.exe /nosplash
uRun: [uploader] C:\Program Files (x86)\Seagate\Seagate Dashboard 2.0\Seagate.Dashboard.Uploader.exe
uRun: [skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrun
uRun: [sUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
mRun: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
mRun: [Dell Webcam Central] "C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell.exe" /mode2
mRun: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [HP Software Update] C:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [ConnectionCenter] "C:\Program Files (x86)\Citrix\ICA Client\concentr.exe" /startup
mRun: [DBAgent] "C:\Program Files (x86)\Seagate\Seagate Dashboard 2.0\DBAgent.exe" /WinStart
mRun: [AdobeCS4ServiceManager] "C:\Program Files (x86)\Common Files\Adobe\CS4ServiceManager\CS4ServiceManager.exe" -launchedbylogin
mRun: [ccApp] "C:\Program Files (x86)\Common Files\Symantec Shared\ccApp.exe"
mRun: [sDTray] "C:\Program Files (x86)\Spybot - Search & Destroy 2\SDTray.exe"
StartupFolder: C:\Users\Max\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\ONENOT~1.LNK - C:\Program Files (x86)\Microsoft Office\Office12\ONENOTEM.EXE
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\HPDIGI~1.LNK - C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\SPYDER~1.LNK - C:\Program Files (x86)\Datacolor\Spyder3Elite\Utility\Spyder3Utility.exe
uPolicies-Explorer: NoDrives = dword:0
mPolicies-Explorer: BindDirectlyToPropertySetStorage = dword:0
mPolicies-Explorer: NoDrives = dword:0
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MI1933~1\Office12\EXCEL.EXE/3000
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office12\ONBttnIE.dll
IE: {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - C:\Windows\WindowsMobile\INetRepl.dll
IE: {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - C:\Windows\WindowsMobile\INetRepl.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}

TCP: NameServer = 192.168.1.1
TCP: Interfaces\{7269A6D6-C07D-4C51-A049-8897A2739644} : DHCPNameServer = 192.168.1.1
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveSystemServices.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
Notify: SDWinLogon - SDWinLogon.dll
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
LSA: Security Packages = kerberos msv1_0 schannel wdigest tspkg
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-Run: [RtHDVCpl] RAVCpl64.exe
x64-Run: [skytel] Skytel.exe
x64-Run: [Dell DataSafe Online] "C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe" /m
x64-Run: [Windows Mobile Device Center] C:\Windows\WindowsMobile\wmdc.exe
x64-Run: [igfxTray] C:\Windows\System32\igfxtray.exe
x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe
x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe
x64-mPolicies-Explorer: BindDirectlyToPropertySetStorage = dword:0
x64-mPolicies-Explorer: NoDrives = dword:0
x64-mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
x64-mPolicies-System: ConsentPromptBehaviorUser = dword:3
x64-mPolicies-System: EnableUIADesktopToggle = dword:0
x64-Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - <orphaned>
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
x64-Notify: igfxcui - igfxdev.dll
.
============= SERVICES / DRIVERS ===============
.
R0 gfibto;gfibto;C:\Windows\System32\drivers\gfibto.sys [2013-10-6 14456]
R0 PxHlpa64;PxHlpa64;C:\Windows\System32\drivers\PxHlpa64.sys [2009-3-31 53488]
R1 ctxusbm;Citrix USB Monitor Driver;C:\Windows\System32\drivers\ctxusbm.sys [2009-9-8 87600]
R1 SASDIFSV;SASDIFSV;C:\Program Files\SUPERAntiSpyware\sasdifsv64.sys [2011-7-22 14928]
R1 SASKUTIL;SASKUTIL;C:\Program Files\SUPERAntiSpyware\saskutil64.sys [2011-7-12 12368]
R2 !SASCORE;SAS Core Service;C:\Program Files\SUPERAntiSpyware\SASCore64.exe [2013-10-10 144152]
R2 AERTFilters;Andrea RT Filters Service;C:\Windows\System32\AERTSr64.exe [2009-3-31 86016]
R2 DockLoginService;Dock Login Service;C:\Program Files\Dell\DellDock\DockLogin.exe [2008-9-23 155648]
R2 FontCache;Windows Font Cache Service;C:\Windows\System32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 27648]
R2 RtNdPt60;Realtek NDIS Protocol Driver;C:\Windows\System32\drivers\RtNdPt60.sys [2009-3-31 26624]
R2 SDScannerService;Spybot-S&D 2 Scanner Service;C:\Program Files (x86)\Spybot - Search & Destroy 2\SDFSSvc.exe [2013-11-6 3921880]
R2 SDUpdateService;Spybot-S&D 2 Updating Service;C:\Program Files (x86)\Spybot - Search & Destroy 2\SDUpdSvc.exe [2013-11-6 1042272]
R2 SDWSCService;Spybot-S&D 2 Security Center Service;C:\Program Files (x86)\Spybot - Search & Destroy 2\SDWSCSvc.exe [2013-11-6 171416]
R2 Seagate Dashboard Services;Seagate Dashboard Services;C:\Program Files (x86)\Seagate\Seagate Dashboard 2.0\Seagate.Dashboard.DASWindowsService.exe [2013-5-30 16000]
R2 Symantec AntiVirus;Symantec Endpoint Protection;C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\Rtvscan.exe [2009-8-20 2440632]
R2 WebUpdate4;Web Update Wizard Service V4;C:\Windows\SysWOW64\WebUpdateSvc4.exe [2008-9-15 262360]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2013-10-7 140376]
R3 IntcHdmiAddService;Intel® High Definition Audio HDMI;C:\Windows\System32\drivers\IntcHdmi.sys [2009-3-31 126976]
R3 OA002Ufd;Creative Camera OA002 Upper Filter Driver;C:\Windows\System32\drivers\OA002Ufd.sys [2008-6-3 168864]
R3 OA002Vid;Creative Camera OA002 Function Driver;C:\Windows\System32\drivers\OA002Vid.sys [2008-7-31 306560]
R3 RLDesignVirtualAudioCableWdm;Live! Cam Virtual;C:\Windows\System32\drivers\livecamv.sys [2009-4-15 49664]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2013-6-21 162408]
S3 dg_ssudbus;SAMSUNG Mobile USB Composite Device Driver (DEVGURU Ver.);C:\Windows\System32\drivers\ssudbus.sys [2012-11-21 95544]
S3 FLEXnet Licensing Service 64;FLEXnet Licensing Service 64;C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService64.exe [2013-4-19 1038088]
S3 nlsX86cc;Nalpeiron Licensing Service;C:\Windows\SysWOW64\nlssrv32.exe --> C:\Windows\SysWOW64\nlssrv32.exe [?]
S3 OA002Afx;Provides a software interface to control audio effects of OA002 camera.;C:\Windows\System32\drivers\OA002Afx.sys [2009-4-15 219544]
S3 PerfHost;Performance Counter DLL Host;C:\Windows\SysWOW64\perfhost.exe [2008-1-20 19968]
S3 Spyder3;Datacolor Spyder3;C:\Windows\System32\drivers\Spyder3.sys [2008-11-11 15360]
S3 ssudmdm;SAMSUNG Mobile USB Modem Drivers (DEVGURU Ver.);C:\Windows\System32\drivers\ssudmdm.sys [2012-11-21 203320]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\WPF\WPFFontCache_v0400.exe [2013-7-20 1022632]
S4 clr_optimization_v2.0.50727_64;Microsoft .NET Framework NGEN v2.0.50727_X64;C:\Windows\Microsoft.NET\Framework64\v2.0.50727\mscorsvw.exe [2009-7-17 89920]
.
=============== File Associations ===============
.
FileExt: .jse: JSEFile=C:\Windows\SysWOW64\WScript.exe "%1" %*
.
=============== Created Last 30 ================
.
.
==================== Find3M ====================
.
2013-11-05 14:22:35 12872 ----a-w- C:\Windows\System32\bootdelete.exe
2013-10-17 14:29:23 80541720 ----a-w- C:\Windows\System32\mrt.exe
2013-10-09 05:31:27 692616 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2013-10-09 05:31:26 71048 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2013-10-07 22:25:15 172080 ----a-w- C:\Windows\System32\drivers\SYMEVENT64x86.SYS
2013-10-07 17:35:42 14456 ----a-w- C:\Windows\System32\drivers\gfibto.sys
2013-09-22 15:43:54 17833984 ----a-w- C:\Windows\System32\mshtml.dll
2013-09-22 15:01:48 10926080 ----a-w- C:\Windows\System32\ieframe.dll
2013-09-22 14:42:33 2312704 ----a-w- C:\Windows\System32\jscript9.dll
2013-09-22 14:36:01 1346560 ----a-w- C:\Windows\System32\urlmon.dll
2013-09-22 14:33:53 1392128 ----a-w- C:\Windows\System32\wininet.dll
2013-09-22 14:33:06 1494528 ----a-w- C:\Windows\System32\inetcpl.cpl
2013-09-22 14:30:37 237056 ----a-w- C:\Windows\System32\url.dll
2013-09-22 14:27:05 85504 ----a-w- C:\Windows\System32\jsproxy.dll
2013-09-22 14:23:30 173056 ----a-w- C:\Windows\System32\ieUnatt.exe
2013-09-22 14:22:05 816640 ----a-w- C:\Windows\System32\jscript.dll
2013-09-22 14:21:21 599040 ----a-w- C:\Windows\System32\vbscript.dll
2013-09-22 14:19:35 729088 ----a-w- C:\Windows\System32\msfeeds.dll
2013-09-22 14:19:20 2147840 ----a-w- C:\Windows\System32\iertutil.dll
2013-09-22 14:16:32 96768 ----a-w- C:\Windows\System32\mshtmled.dll
2013-09-22 14:15:47 2382848 ----a-w- C:\Windows\System32\mshtml.tlb
2013-09-22 14:07:22 248320 ----a-w- C:\Windows\System32\ieui.dll
2013-09-22 10:29:45 12336128 ----a-w- C:\Windows\SysWow64\mshtml.dll
2013-09-22 10:22:59 1800704 ----a-w- C:\Windows\SysWow64\jscript9.dll
2013-09-22 10:22:17 9739264 ----a-w- C:\Windows\SysWow64\ieframe.dll
2013-09-22 10:14:39 1427968 ----a-w- C:\Windows\SysWow64\inetcpl.cpl
2013-09-22 10:13:42 1104896 ----a-w- C:\Windows\SysWow64\urlmon.dll
2013-09-22 10:13:22 1129472 ----a-w- C:\Windows\SysWow64\wininet.dll
2013-09-22 10:12:32 231936 ----a-w- C:\Windows\SysWow64\url.dll
2013-09-22 10:09:55 65024 ----a-w- C:\Windows\SysWow64\jsproxy.dll
2013-09-22 10:08:41 142848 ----a-w- C:\Windows\SysWow64\ieUnatt.exe
2013-09-22 10:07:38 717824 ----a-w- C:\Windows\SysWow64\jscript.dll
2013-09-22 10:06:58 420864 ----a-w- C:\Windows\SysWow64\vbscript.dll
2013-09-22 10:05:42 607744 ----a-w- C:\Windows\SysWow64\msfeeds.dll
2013-09-22 10:03:54 73216 ----a-w- C:\Windows\SysWow64\mshtmled.dll
2013-09-22 10:03:33 1796096 ----a-w- C:\Windows\SysWow64\iertutil.dll
2013-09-22 10:03:18 2382848 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2013-09-22 09:59:06 176640 ----a-w- C:\Windows\SysWow64\ieui.dll
2013-09-20 15:49:34 21040 ----a-w- C:\Windows\System32\sdnclean64.exe
2013-08-29 07:48:37 2775552 ----a-w- C:\Windows\System32\win32k.sys
2013-08-27 03:39:20 327680 ----a-w- C:\Windows\System32\d3d10_1core.dll
2013-08-27 03:39:20 287232 ----a-w- C:\Windows\System32\d3d10core.dll
2013-08-27 03:39:20 196096 ----a-w- C:\Windows\System32\d3d10_1.dll
2013-08-27 03:39:20 1268224 ----a-w- C:\Windows\System32\d3d10.dll
2013-08-27 02:47:50 219648 ----a-w- C:\Windows\SysWow64\d3d10_1core.dll
2013-08-27 02:47:50 189952 ----a-w- C:\Windows\SysWow64\d3d10core.dll
2013-08-27 02:47:50 160768 ----a-w- C:\Windows\SysWow64\d3d10_1.dll
2013-08-27 02:47:50 1029120 ----a-w- C:\Windows\SysWow64\d3d10.dll
2013-08-27 02:32:30 2002944 ----a-w- C:\Windows\System32\d3d10warp.dll
2013-08-27 02:30:51 566272 ----a-w- C:\Windows\System32\d3d10level9.dll
2013-08-27 02:06:03 834048 ----a-w- C:\Windows\System32\d2d1.dll
2013-08-27 02:00:46 1556480 ----a-w- C:\Windows\System32\DWrite.dll
2013-08-27 02:00:46 1149952 ----a-w- C:\Windows\System32\FntCache.dll
2013-08-27 01:52:08 1172480 ----a-w- C:\Windows\SysWow64\d3d10warp.dll
2013-08-27 01:50:40 486400 ----a-w- C:\Windows\SysWow64\d3d10level9.dll
2013-08-27 01:32:20 683008 ----a-w- C:\Windows\SysWow64\d2d1.dll
2013-08-27 01:28:36 1069056 ----a-w- C:\Windows\SysWow64\DWrite.dll
.
============= FINISH: 16:34:14.52 ===============

AdvancedSetup · November 14, 2013

Hello and :welcome:

Please read the following and post back the logs

General P2P/Piracy Warning:

If you're using
Peer 2 Peer
software such as
uTorrent, BitTorrent
or similar you must either fully uninstall them or completely disable them from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

If you have
illegal/cracked software, cracks, keygens etc
. on the system, please remove or uninstall them now and read the policy on
Piracy
.

Before we proceed further, please read all of the following instructions carefully.
If there is anything that you do not understand kindly ask before proceeding.
If needed please print out these instructions.

Please do not post logs using CODE, QUOTE, or FONT tags. Just paste them as direct text.
If the log is too large then you can use attachments by clicking on the More Reply Options button.
Please enable your system to show hidden files: How to see hidden files in Windows
Make sure you're subscribed to this topic:
- Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly
[*]Removing malware can be unpredictable...It is unlikely but things can go very wrong! Please make sure you Backup all files that cannot be replaced if something were to happen. You can copy them to a CD/DVD, external drive or a pen drive [*]Please don't run any other scans, download, install or uninstall any programs unless requested by me while I'm working with you. [*]The removal of malware is not instantaneous, please be patient. Often we are also on a different Time Zone. [*]Perform everything in the correct order. Sometimes one step requires the previous one. [*]If you have any problems while following my instructions, Stop there and tell me the exact nature of the issue. [*]You can check here if you're not sure if your computer is 32-bit or 64-bit [*]Please disable your antivirus while running any requested scanners so that they do not interfere with the scanners. [*]When we are done, I'll give you instructions on how to cleanup all the tools and logs [*]Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that. [*]Your topic will be closed if you haven't replied within 3 days [*](If I have not responded within 24 hours, please send me a Private Message as a reminder)

STEP 0
RKill is a program that was developed at BleepingComputer.com that attempts to terminate known malware processes
so that your normal security software can then run and clean your computer of infections.
When RKill runs it will kill malware processes and then removes incorrect executable associations and fixes policies
that stop us from using certain tools. When finished it will display a log file that shows the processes that were
terminated while the program was running.

As RKill only terminates a program's running process, and does not delete any files, after running it you should not reboot
your computer as any malware processes that are configured to start automatically will just be started again.
Instead, after running RKill you should immediately scan your computer using the requested scans I've included.

Please download Rkill by Grinler from one of the links below and save it to your desktop.

Link 1

Link 2

On Windows XP double-click on the Rkill desktop icon to run the tool.
On Windows Vista/Windows 7 or 8, right-click on the Rkill desktop icon and select Run As Administrator
A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
If not, delete the file, then download and use the one provided in Link 2.
If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
If the tool does not run from any of the links provided, please let me know.
Do not reboot the computer, you will need to run the application again.

STEP 01
Backup the Registry:
Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.

Please download ERUNT from one of the following links: Link1 | Link2 | Link3
ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.
Double click on erunt-setup.exe to Install ERUNT by following the prompts.
NOTE: Do not choose to allow ERUNT to add an Entry to the Startup folder. Click NO.
Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
Choose a location for the backup.
- Note: the default location is C:\Windows\ERDNT which is acceptable.
[*]Make sure that at least the first two check boxes are selected. [*]Click on OK [*]Then click on YES to create the folder. [*]Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe

STEP 02
Please download RogueKiller and save it to your desktop.

You can check here if you're not sure if your computer is 32-bit or 64-bit

RogueKiller 32-bit | RogueKiller 64-bit
Quit all running programs.
For Windows XP, double-click to start.
For Vista,Windows 7/8, Right-click on the program and select Run as Administrator to start and when prompted allow it to run.
Read and accept the EULA (End User Licene Agreement)
Click Scan to scan the system.
When the scan completes Close the program > Don't Fix anything!
Don't run any other options, they're not all bad!!
Post back the report which should be located on your desktop.

Max124 · November 14, 2013

Done. Here is RogueKiller 64-bit report:

RogueKiller V8.7.7 _x64_ [Nov 11 2013] by Tigzy
mail : tigzyRK<at>gmail<dot>com
Feedback : http://www.adlice.com/forum/
Website : http://www.adlice.com/softwares/roguekiller/
Blog : http://tigzyrk.blogspot.com/

Operating System : Windows Vista (6.0.6002 Service Pack 2) 64 bits version
Started in : Normal mode
User : Max [Admin rights]
Mode : Scan -- Date : 11/13/2013 23:19:37
| ARK || FAK || MBR |

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 1 ¤¤¤
[HJ POL][PUM] HKCU\[...]\System : DisableRegistryTools (0) -> FOUND

¤¤¤ Scheduled tasks : 0 ¤¤¤

¤¤¤ Startup Entries : 0 ¤¤¤

¤¤¤ Web browsers : 0 ¤¤¤

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver : [NOT LOADED 0x0] ¤¤¤

¤¤¤ External Hives: ¤¤¤
-> D:\windows\system32\config\SYSTEM | DRVINFO [Drv - D:] | SYSTEMINFO [sys - NO_SYS] [sys32 - NOT_FOUND] | USERINFO [startup - NOT_FOUND]
-> D:\windows\system32\config\SOFTWARE | DRVINFO [Drv - D:] | SYSTEMINFO [sys - NO_SYS] [sys32 - NOT_FOUND] | USERINFO [startup - NOT_FOUND]
-> D:\windows\system32\config\SECURITY | DRVINFO [Drv - D:] | SYSTEMINFO [sys - NO_SYS] [sys32 - NOT_FOUND] | USERINFO [startup - NOT_FOUND]
-> D:\windows\system32\config\SAM | DRVINFO [Drv - D:] | SYSTEMINFO [sys - NO_SYS] [sys32 - NOT_FOUND] | USERINFO [startup - NOT_FOUND]
-> D:\windows\system32\config\DEFAULT | DRVINFO [Drv - D:] | SYSTEMINFO [sys - NO_SYS] [sys32 - NOT_FOUND] | USERINFO [startup - NOT_FOUND]
-> D:\Users\Default\NTUSER.DAT | DRVINFO [Drv - D:] | SYSTEMINFO [sys - NO_SYS] [sys32 - NOT_FOUND] | USERINFO [startup - NOT_FOUND]
-> K:\windows\system32\config\SYSTEM | DRVINFO [Drv - K:] | SYSTEMINFO [sys - NO_SYS] [sys32 - NOT_FOUND] | USERINFO [startup - NOT_FOUND]
-> K:\windows\system32\config\SOFTWARE | DRVINFO [Drv - K:] | SYSTEMINFO [sys - NO_SYS] [sys32 - NOT_FOUND] | USERINFO [startup - NOT_FOUND]
-> K:\windows\system32\config\SECURITY | DRVINFO [Drv - K:] | SYSTEMINFO [sys - NO_SYS] [sys32 - NOT_FOUND] | USERINFO [startup - NOT_FOUND]
-> K:\windows\system32\config\SAM | DRVINFO [Drv - K:] | SYSTEMINFO [sys - NO_SYS] [sys32 - NOT_FOUND] | USERINFO [startup - NOT_FOUND]
-> K:\windows\system32\config\DEFAULT | DRVINFO [Drv - K:] | SYSTEMINFO [sys - NO_SYS] [sys32 - NOT_FOUND] | USERINFO [startup - NOT_FOUND]
-> K:\Users\Default\NTUSER.DAT | DRVINFO [Drv - K:] | SYSTEMINFO [sys - NO_SYS] [sys32 - NOT_FOUND] | USERINFO [startup - NOT_FOUND]
-> K:\Users\Max\NTUSER.DAT | DRVINFO [Drv - K:] | SYSTEMINFO [sys - NO_SYS] [sys32 - NOT_FOUND] | USERINFO [startup - NOT_FOUND]
-> K:\Users\Public\NTUSER.DAT | DRVINFO [Drv - K:] | SYSTEMINFO [sys - NO_SYS] [sys32 - NOT_FOUND] | USERINFO [startup - NOT_FOUND]
-> K:\Documents and Settings\Default\NTUSER.DAT | DRVINFO [Drv - K:] | SYSTEMINFO [sys - NO_SYS] [sys32 - NOT_FOUND] | USERINFO [startup - NOT_FOUND]
-> K:\Documents and Settings\Max\NTUSER.DAT | DRVINFO [Drv - K:] | SYSTEMINFO [sys - NO_SYS] [sys32 - NOT_FOUND] | USERINFO [startup - NOT_FOUND]
-> K:\Documents and Settings\Public\NTUSER.DAT | DRVINFO [Drv - K:] | SYSTEMINFO [sys - NO_SYS] [sys32 - NOT_FOUND] | USERINFO [startup - NOT_FOUND]
-> K:\Documents and Settings\Sarah\NTUSER.DAT | DRVINFO [Drv - K:] | SYSTEMINFO [sys - NO_SYS] [sys32 - NOT_FOUND] | USERINFO [startup - NOT_FOUND]
-> M:\windows\system32\config\SYSTEM | DRVINFO [Drv - M:] | SYSTEMINFO [sys - NO_SYS] [sys32 - NOT_FOUND] | USERINFO [startup - NOT_FOUND]
-> M:\windows\system32\config\SOFTWARE | DRVINFO [Drv - M:] | SYSTEMINFO [sys - NO_SYS] [sys32 - NOT_FOUND] | USERINFO [startup - NOT_FOUND]
-> M:\windows\system32\config\SECURITY | DRVINFO [Drv - M:] | SYSTEMINFO [sys - NO_SYS] [sys32 - NOT_FOUND] | USERINFO [startup - NOT_FOUND]
-> M:\windows\system32\config\SAM | DRVINFO [Drv - M:] | SYSTEMINFO [sys - NO_SYS] [sys32 - NOT_FOUND] | USERINFO [startup - NOT_FOUND]
-> M:\windows\system32\config\DEFAULT | DRVINFO [Drv - M:] | SYSTEMINFO [sys - NO_SYS] [sys32 - NOT_FOUND] | USERINFO [startup - NOT_FOUND]
-> M:\Users\Default\NTUSER.DAT | DRVINFO [Drv - M:] | SYSTEMINFO [sys - NO_SYS] [sys32 - NOT_FOUND] | USERINFO [startup - NOT_FOUND]

¤¤¤ Infection : ¤¤¤

¤¤¤ HOSTS File: ¤¤¤
--> %SystemRoot%\System32\drivers\etc\hosts

127.0.0.1 localhost

¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: (\\.\PHYSICALDRIVE0 @ IDE) SAMSUNG HD642JJ ATA Device +++++
--- User ---
[MBR] 042f4a8c499ac197353ac669c1eec583
[bSP] bdf99326810b3ea5b3c85f61013cb3ba : Windows Vista MBR Code
Partition table:
0 - [XXXXXX] DELL-UTIL (0xde) [VISIBLE] Offset (sectors): 63 | Size: 54 Mo
1 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 112640 | Size: 15360 Mo
2 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 31569920 | Size: 595064 Mo
User = LL1 ... OK!
User = LL2 ... OK!

+++++ PhysicalDrive1: (\\.\PHYSICALDRIVE1 @ IDE) KINGSTON SV300S3240G ATA Device +++++
--- User ---
[MBR] 406d9ac26ca26b5dc48de0e8c5835050
[bSP] 22066dae3c4ab9157dc01e595ba74934 : Windows Vista MBR Code
Partition table:
0 - [XXXXXX] DELL-UTIL (0xde) [VISIBLE] Offset (sectors): 63 | Size: 54 Mo
1 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 112455 | Size: 15366 Mo
2 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 31583790 | Size: 213512 Mo
User = LL1 ... OK!
User = LL2 ... OK!

+++++ PhysicalDrive2: (\\.\PHYSICALDRIVE2 @ IDE) Hitachi HDS722020ALA330 ATA Device +++++
--- User ---
[MBR] 3c1279252ebcf5c41e65a787c49e134b
[bSP] 7282e8a75916e384092f8b2451ce7d5a : Windows Vista MBR Code
Partition table:
0 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 2048 | Size: 1907727 Mo
User = LL1 ... OK!
User = LL2 ... OK!

+++++ PhysicalDrive3: (\\.\PHYSICALDRIVE3 @ USB) Generic- SD/MMC USB Device +++++
Error reading User MBR!
User = LL1 ... OK!
Error reading LL2 MBR!

+++++ PhysicalDrive4: (\\.\PHYSICALDRIVE4 @ USB) Generic- Compact Flash USB Device +++++
Error reading User MBR!
User = LL1 ... OK!
Error reading LL2 MBR!

Finished : << RKreport[0]_S_11132013_231937.txt >>

AdvancedSetup · November 14, 2013

Please visit this webpage and read the ComboFix User's Guide:

Once you've read the article and are ready to use the program you can download it directly from the link below.
Important! - Please make sure you save combofix to your desktop and do not run it from your browser
Direct download link for: ComboFix.exe
Please make sure you disable your security applications before running ComboFix.
Once Combofix has completed it will produce and open a log file. Please be patient as it can take some time to load.
Please attach that log file to your next reply.
If needed the file can be located here: C:\combofix.txt
NOTE: If you receive the message "illegal operation has been attempted on a registry key that has been marked for deletion", just reboot the computer.

Max124 · November 14, 2013

Please see attached.

ComboFix.txt

AdvancedSetup · November 14, 2013

That looks pretty good

Please go ahead and run through the following steps and post back the logs when ready.

STEP 03
Please download Malwarebytes Anti-Rootkit from here

Unzip the contents to a folder in a convenient location.
Open the folder where the contents were unzipped and run mbar.exe
Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
Click on the Cleanup button to remove any threats and reboot if prompted to do so.
Wait while the system shuts down and the cleanup process is performed.
Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
When done, please post the two logs produced they will be in the MBAR folder... mbar-log.txt and system-log.txt

STEP 04
Please download Junkware Removal Tool to your desktop.

Shutdown your antivirus to avoid any conflicts.
Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
The tool will open and start scanning your system.
Please be patient as this can take a while to complete.
On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
Post the contents of JRT.txt into your next reply message
When completed make sure to re-enable your antivirus

STEP 05
Lets clean out any adware now: (this will require a reboot so save all your work)

Please download AdwCleaner by Xplode and save to your Desktop.

Double click on AdwCleaner.exe to run the tool.
Vista/Windows 7/8 users right-click and select Run As Administrator
Click on the Scan button.
AdwCleaner will begin...be patient as the scan may take some time to complete.
When it's done you'll see: Pending: Please uncheck elements you don't want removed.
Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
Look over the log especially under Files/Folders for any program you want to save.
If there's a program you may want to save, just uncheck it from AdwCleaner.
If you're not sure, post the log for review. (all items found are adware/spyware/foistware)
If you're ready to clean it all up.....click the Clean button.
After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
Copy and paste the contents of that logfile in your next reply.
A copy of that logfile will also be saved in the C:\AdwCleaner folder.
Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
To restore an item that has been deleted:
Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.

Then..................

Open up Malwarebytes > Settings Tab > Scanner Settings > Under action for PUP > Select: Show in Results List and Check for removal.

Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post the report.

Make sure that everything is checked, and click Remove Selected.

STEP 06

Please go here to run the online antivirus scannner from ESET.

Turn off the real time scanner of any existing antivirus program while performing the online scan
Tick the box next to YES, I accept the Terms of Use.
Click Start
When asked, allow the activex control to install
Click Start
Make sure that the option Remove found threats is unticked
Click on Advanced Settings and ensure these options are ticked:
- Scan for potentially unwanted applications
- Scan for potentially unsafe applications
- Enable Anti-Stealth Technology
[*]Click Scan [*]Wait for the scan to finish [*]If any threats were found, click the 'List of found threats' , then click Export to text file.... [*]Save it to your desktop, then please copy and paste that log as a reply to this topic.

STEP 07
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

Double-click to run it. When the tool opens click Yes to disclaimer.
Press the Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.

Max124 · November 14, 2013

step 3, please see attached. The system still can not access live update

mbar-log-2013-11-14 (02-20-05).txt

system-log.txt

Max124 · November 14, 2013

Step 4

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.0.8 (11.05.2013:1)
OS: Windows Vista Home Premium x64
Ran by Max on Thu 11/14/2013 at 10:13:05.49
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

~~~ Services

~~~ Registry Values

~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\AppDataLow\software\adawarebp

~~~ Files

~~~ Folders

~~~ Event Viewer Logs were cleared

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Thu 11/14/2013 at 10:20:22.59
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Max124 · November 14, 2013

step 5

# AdwCleaner v3.012 - Report created 14/11/2013 at 12:28:26
# Updated 11/11/2013 by Xplode
# Operating System : Windows Vista Home Premium Service Pack 2 (64 bits)
# Username : Max - DESKTOP
# Running from : C:\Users\Max\Downloads\AdwCleaner (1).exe
# Option : Clean

***** [ Services ] *****

***** [ Files / Folders ] *****

[!] Folder Deleted : C:\Program Files (x86)\optimizer pro
[!] Folder Deleted : C:\Users\Max\Documents\optimizer pro

***** [ Shortcuts ] *****

***** [ Registry ] *****

Value Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Run [updater]
Key Deleted : HKCU\Software\AppDataLow\{1146AC44-2F03-4431-B4FD-889BC837521F}
Key Deleted : HKCU\Software\AppDataLow\Software\DynConIE
Key Deleted : HKLM\Software\{1146AC44-2F03-4431-B4FD-889BC837521F}
Key Deleted : HKLM\Software\{6791A2F3-FC80-475C-A002-C014AF797E9C}

***** [ Browsers ] *****

-\\ Internet Explorer v9.0.8112.16514

*************************

AdwCleaner[R0].txt - [1306 octets] - [05/11/2013 16:31:16]
AdwCleaner[R1].txt - [1073 octets] - [11/11/2013 23:28:28]
AdwCleaner[R2].txt - [1330 octets] - [14/11/2013 12:21:20]
AdwCleaner[s0].txt - [1211 octets] - [05/11/2013 16:32:29]
AdwCleaner[s1].txt - [1054 octets] - [11/11/2013 23:35:11]
AdwCleaner[s2].txt - [1277 octets] - [14/11/2013 12:28:26]

########## EOF - C:\AdwCleaner\AdwCleaner[s2].txt - [1337 octets] ##########

AdvancedSetup · November 14, 2013

Please post back the other logs when ready and also let me know how the computer is running now.

Thanks

Max124 · November 14, 2013

unable to do step 6, eset.com does not open

Max124 · November 14, 2013

other sites including windows update are still blocked too

AdvancedSetup · November 15, 2013

Please visit this webpage and read the ComboFix User's Guide:

Once you've read the article and are ready to use the program you can download it directly from the link below.
Important! - Please make sure you save combofix to your desktop and do not run it from your browser
Direct download link for: ComboFix.exe
Please make sure you disable your security applications before running ComboFix.
Once Combofix has completed it will produce and open a log file. Please be patient as it can take some time to load.
Please attach that log file to your next reply.
If needed the file can be located here: C:\combofix.txt
NOTE: If you receive the message "illegal operation has been attempted on a registry key that has been marked for deletion", just reboot the computer.

Max124 · November 15, 2013

done. Still no access.

ComboFix.txt

AdvancedSetup · November 15, 2013

Please save the attached file "CFScript.txt" to the same location as Combofix.exe and then close your browser and drag-and-drop "CFScript.txt" onto Combofix to run it again. Then post back the new log.

CFScript.txt

Max124 · November 15, 2013

Done. Still same problem. Not sure if its supposed to happen, but i saved the script and the combofix to the C:\combofix directory and it got deleted after the run of combofix.

ComboFix.txt

AdvancedSetup · November 15, 2013

Well it cannot be the exact same problem as the log shows that some adware and proxy items were removed. Let's go ahead though and check out more to see what else is going on with your computer.

Please download MiniToolBox save it to your desktop and run it.

Checkmark the following check-boxes:

Flush DNS
Report IE Proxy Settings
Reset IE Proxy Settings
Report FF Proxy Settings
Reset FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Devices
List Users, Partitions and Memory size.
List Minidump Files

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using Reset FF Proxy Settings option Firefox should be closed.

Max124 · November 15, 2013

Please see attached.

Result.txt

AdvancedSetup · November 15, 2013

That shows that the Internet is working for sites. Let's run a couple other checks.

Please download the following scanner from Kaspersky and save it to your computer: TDSSkiller

Then watch the following video on how to use the tool and make sure to temporarily disable your security applications before running TDSSkiller.

PC Winvids - How to run Kaspersky TDSSKiller

If any infection is found please make sure to choose SKIP and post back the log in case of a False Positive detection.

Once the tool has completed scanning make sure to re-enable your other security applications.

Max124 · November 16, 2013

Most of the websites work just fine, its just some security sites that appear to be blocked. Unfortunately Kaspersky is one of them, so i am not able to download TDSSkiller. Is there a mirror for the utility and its definitions

AdvancedSetup · November 16, 2013

I have attached the Kaspersky TDSSKiller file in a zip. Open the zip file after saving it to your computer and then copy the executable file to your desktop and run it.

TDSKill.zip

Max124 · November 16, 2013

Thank you. Please see attached. I skipped all the issues

TDSSKiller.3.0.0.17_16.11.2013_10.21.23_log.txt

TDSSKiller.3.0.0.17_16.11.2013_10.28.35_log.txt

AdvancedSetup · November 17, 2013

Well nothing wrong from that log either.

Please download Dr.Web CureIt! antivirus and save it to your computer. The file size is in excess of 100MB
NOTE: Free usage of Dr.Web CureIt! for business purposes is illegal.
Internet Explorer may show a warning when downloading - the file is safe to download from the provided link.
Shutdown your antivirus to avoid any conflicts while scanning.
Once the scans have completed please re-enable your antivirus.
If using Malwarebytes Anti-Malware PRO you can right click over the tray icon and disable the Protection Modules
If needed you can also temporarily disable it from starting with Windows
Temporarily turn off any other security add-ons or applications you may also have.
Once you have downloaded Dr.Web CureIt! you should right click over it and choose Properties and verify it has a Digital Signature.
If it does not have a Digital Signature then do not run it.
Close all open programs including all Web browsers and then double-click on drweb-cureit.exe to start the installer.
You should have your User Account Control (UAC) enabled for improved security and which should then produce a dialog box asking for approval to run the installer.
Click on the Yes button to start the installer.
Click OK to scan your computer in the Enhanced Protection Mode
Click on the check box to agree to participate in their software improvement program.
Then if needed choose your Language by clicking on the small globe like icon in the upper right corner by the wrench.
Then click on the Continue button and then click on the Select objects for scanning link just below the "Start scanning" button.
Place a check mark on all the items except for Temporary files and System restore points - those items should not have a check mark on them.
Then click on the Start scanning button.
If a threat is found you can click on the Action column in the program.
Your options will be Cure or Ignore
If you see an item that you are absolutely sure is OK, then un-check the check box for that item, otherwise keep it on Cure.
Then click on the Neutralize button.
Once completed click on the green Open Report link. It will open the report in NOTEPAD
Save the report to your desktop. The report will be called Cureit.log
Close Dr.Web Cureit!
Reboot your computer to allow files that were in use to be moved/deleted during reboot.
After reboot, attach the log Cureit.log you saved previously in your next reply.
Re-Enable your antivirus and other security programs when all done.

Max124 · November 18, 2013

Ran it and got no threads were detected during the scan. Not sure how to open the log if there are no threads detected... It does not have an option that i could find to do so. Thanks.

And yes, windows update still does not run and i can not even change a default search provider for IE, it is also blocked by whatever is blocking the sites.

AdvancedSetup · November 18, 2013

Please try the following

Please visit each of the following sites and lets reset all of your browsers back to defaults to prevent unexpected issues.
If you are not using one of the browsers but it is installed then you may want to consider uninstalling it as older versions of some software can pose an increase in the potential for an infection to get in.

Internet Explorer
How to reset Internet Explorer settings

Firefox
Click on Help / Troubleshooting Information then click on the Reset Firefox button.

Chrome
Chrome - Reset browser settings

Opera
How to Perform a (really) clean Reinstall of Opera

Then download and run the following tool

http://www.tweaking.com/content/page/windows_repair_all_in_one.html

Then let me know how things are running.

Unable to run windows update and access certain sites

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