Running malwarebytes root kit on Windows xp.

[Marc3800]

Does anybody know why this error (the system volume seems inaccessible or encrypted. Scan can't continue) comes up when trying to run the root kit removal on Windows xp? 

[gringo_pr]

Hello Marc

The Encryption message normally means that the disk has some type of encryption software ,back up software at times may cause this or a dynamic volume.

If you think you are infected and would like me to help you clean it then lets collect some additional information off the system to see if we can spot the issue.

Please download DDS from the link below and save it to your desktop:

http://download.bleepingcomputer.com/sUBs/dds.scr

Please double click dds.scr to run the tool.

Vista & Windows 7 users: You must right click on the file above and select "Run As Administrator" to run the tool.

This scan will produce 2 logs and save them to the desktop:

DDS.txt

Attach.txt

Please save using the default Notepad format,

We'll proceed based on the output of these files. Please do not reply until both logs are attached and ready to be sent.

Name of files to be attached into your next reply:

dds.txt

attach.txt

[Marc3800]

Hello Marc

The Encryption message normally means that the disk has some type of encryption software ,back up software at times may cause this or a dynamic volume.

If you think you are infected and would like me to help you clean it then lets collect some additional information off the system to see if we can spot the issue.

Please download DDS from the link below and save it to your desktop:

http://download.bleepingcomputer.com/sUBs/dds.scr

Please double click dds.scr to run the tool.

Vista & Windows 7 users: You must right click on the file above and select "Run As Administrator" to run the tool.

This scan will produce 2 logs and save them to the desktop:

DDS.txt

Attach.txt

Please save using the default Notepad format,

We'll proceed based on the output of these files. Please do not reply until both logs are attached and ready to be sent.

Name of files to be attached into your next reply:

dds.txt

attach.txt

Well, I will have to get back to you on this, since this is on my other PC that my sister is using.

[gringo_pr]

No problem - but do you have a time fram so I can keep the topic open?

gringo

[gringo_pr]

Hello

just checking on you as it has been a week

gringo

[gringo_pr]

Hello

48 Hour bump

It has been more than 48 hours since my last post.

• do you still need help with this?
• do you need more time?
• are you having problems following my instructions?
• if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo

[gringo_pr]

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!