[SOLVED] Secunia PSI clash

[John A]

There appears to be an issue with MBAE when Secunia PSI runs.

Windows 7 x 32

I started Secunia PSI for the first time since installing MBAE. It scanned but PSI didn't display results.

Restarted PSI and it crashed with the error below.

Right clicked on MBAE and Stopped protection

PSI crashed again

Could not restart MBAE protection - right click non-functional

Restarted computer, MBAE OK

Removed PSI, installed latest version, same problem - MBAE right click non-functional

Removed MBAE, PSI still crashed

Removed PSI, reinstalled MBAE, MBAE OK

Reported issue to Secunia.

Log Name: Application

Source: Application Error

Date: 13/11/2013 8:01:18 PM

Event ID: 1000

Task Category: (100)

Level: Error

Keywords: Classic

User: N/A

Computer: John-PC

Description:

Faulting application name: PSIA.exe, version: 3.0.0.9015, time stamp: 0x5277789f

Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea91c

Exception code: 0xc0000005

Fault offset: 0x00055f99

Faulting process id: 0x520

Faulting application start time: 0x01cee04e30faf0ab

Faulting application path: C:\Program Files\Secunia\PSI\PSIA.exe

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: 283f1dc8-4c42-11e3-8d30-001a4d44f605

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Application Error" />

<EventID Qualifiers="0">1000</EventID>

<Level>2</Level>

<Task>100</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2013-11-13T09:01:18.000000000Z" />

<EventRecordID>25172</EventRecordID>

<Channel>Application</Channel>

<Computer>JohnMarg-PC</Computer>

<Security />

</System>

<EventData>

<Data>PSIA.exe</Data>

<Data>3.0.0.9015</Data>

<Data>5277789f</Data>

<Data>ntdll.dll</Data>

<Data>6.1.7601.18247</Data>

<Data>521ea91c</Data>

<Data>c0000005</Data>

<Data>00055f99</Data>

<Data>520</Data>

<Data>01cee04e30faf0ab</Data>

<Data>C:\Program Files\Secunia\PSI\PSIA.exe</Data>

<Data>C:\Windows\SYSTEM32\ntdll.dll</Data>

<Data>283f1dc8-4c42-11e3-8d30-001a4d44f605</Data>

</EventData>

[pbust]

Thanks for reporting John!

 

This is weird as MBAE doesn't hook any of Secunia's processes. If you are still seeing PSI crash even after removing MBAE, as you mentioned, this might be due to a different conflict, not necessarily MBAE. But we will definitely take a closer look and try to replicate it.

[John A]

The issue is with Secunia PSI misbehaving when IE11 is installed. Whatever it was doing was indirectly interfering with MBAE

See this thread

https://secunia.com/community/forum/thread/show/14574/psi_3_0_0_9015_crashing

Rolling back to Secunia PSI V 3.0.0.7001 resolved the issue and MBAE right click now behaves normally

[pbust]

That makes sense. Secunia makes IE hang which in turn makes MBAE hang as MBAE is injected into IE.

Glad you found the source of the problem and thanks for reporting it back here to us as well.