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Aggravation! Please help.


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I am a small business franchise owner. We have software that we must use and I've been using for the last 8 years with no issues. Recently, I have been having a problem with the link to the software breaking, meaning when I click on the link it says that it's installing and then I get a message that the the application can not be started and to contact the application vendor. I have talked with the vendor many times over the last two weeks and they now tell me that there is a problem deep within the computer and they can no longer help me as they are only supposed to be assisting with the specific software. This specific piece of software can only be re run on IE. 

 

I believe I have a virus that is not allowing me to unistall the program. When I go to Add/Remove Programs, I get an option to "change/remove" the program but when I click on it nothing happens. I ran Malwarebytes last week and it found 32 issues (eek!) but did not fix my problem. I have run other anti-virus in the hopes that it would find it with no success (Microsoft Security Essentials, Avast & Kapersky TDSSKiller). I also tried a system restore. 

 

I must have this software to operate my business. Please help!

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Welcome to the forum, please start HERE

Post back the 2 logs here.....DDS.txt and Attach.txt

(please don't put logs in code or quotes and use the default font)

General P2P/Piracy Warning:

1. If you're using Peer 2 Peer software such uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

2. If you have illegal/cracked software, cracks, keygens, custom (Adobe) host file, etc. on the system, please remove or uninstall them now and read the policy on Piracy.

Failure to remove such software will result in your topic being closed and no further assistance being provided.

<====><====><====><====><====><====><====><====>

Next................

Please download and run RogueKiller 32 bit to your desktop.

RogueKiller<---use this one for 64 bit systems

Which system am I using?

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

(please don't put logs in code or quotes and use the default font)

MrC

Note:

Please read all of my instructions completely including these.

Make sure system restore is turned on and running

Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

Removing malware can be unpredictable...unlikely but things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>When we are done, I'll give to instructions on how to cleanup all the tools and logs

<+>Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.

------->Your topic will be closed if you haven't replied within 3 days!<--------

(If I don't respond within 24 hours, please send me a PM)

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Attach.txt

 

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows XP Professional
Boot Device: \Device\HarddiskVolume1
Install Date: 7/16/2009 11:31:24 AM
System Uptime: 11/12/2013 4:31:09 PM (21 hours ago)
.
Motherboard: Hewlett-Packard |  | 2820h
Processor: Intel Pentium III Xeon processor | XU1 PROCESSOR | 2660/1066mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 466 GiB total, 385.117 GiB free.
D: is CDROM (CDFS)
E: is Removable
.
==== Disabled Device Manager Items =============
.
Class GUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
Description: Intel® 82566DM-2 Gigabit Network Connection
Device ID: PCI\VEN_8086&DEV_10BD&SUBSYS_281E103C&REV_02\3&B1BFB68&0&C8
Manufacturer: Intel
Name: Intel® 82566DM-2 Gigabit Network Connection
PNP Device ID: PCI\VEN_8086&DEV_10BD&SUBSYS_281E103C&REV_02\3&B1BFB68&0&C8
Service: e1express
.
Class GUID: {4D36E96F-E325-11CE-BFC1-08002BE10318}
Description: PS/2 Compatible Mouse
Device ID: ACPI\PNP0F13\4&1E368A7A&0
Manufacturer: Microsoft
Name: PS/2 Compatible Mouse
PNP Device ID: ACPI\PNP0F13\4&1E368A7A&0
Service: i8042prt
.
Class GUID: {4D36E96B-E325-11CE-BFC1-08002BE10318}
Description: Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Device ID: ACPI\PNP0303\4&1E368A7A&0
Manufacturer: (Standard keyboards)
Name: Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
PNP Device ID: ACPI\PNP0303\4&1E368A7A&0
Service: i8042prt
.
==== System Restore Points ===================
.
RP1445: 10/31/2013 12:25:13 AM - System Checkpoint
RP1446: 10/31/2013 2:06:41 AM - Software Distribution Service 3.0
RP1447: 10/31/2013 12:02:46 PM - Removed Go Gateway Install
RP1448: 10/31/2013 12:03:58 PM - Installed Go Gateway Install
RP1449: 10/31/2013 12:09:53 PM - Removed Go Gateway Install
RP1450: 10/31/2013 12:10:27 PM - Installed Go Gateway Install
RP1451: 10/31/2013 12:18:50 PM - Removed Go Gateway Install
RP1452: 10/31/2013 12:20:12 PM - Installed Go Gateway Install
RP1453: 11/1/2013 9:21:28 AM - Software Distribution Service 3.0
RP1454: 11/1/2013 12:23:06 PM - Removed Go Gateway Install
RP1455: 11/1/2013 12:25:04 PM - Installed Go Gateway Install
RP1456: 11/3/2013 12:45:47 AM - Software Distribution Service 3.0
RP1457: 11/4/2013 12:57:59 AM - Software Distribution Service 3.0
RP1458: 11/5/2013 7:33:15 AM - Software Distribution Service 3.0
RP1459: 11/6/2013 7:30:06 AM - Software Distribution Service 3.0
RP1460: 11/6/2013 10:16:20 AM - Removed Go Gateway Install
RP1461: 11/6/2013 12:09:46 PM - Removed Java 7 Update 25
RP1462: 11/6/2013 12:13:12 PM - Installed Go Gateway Install
RP1463: 11/6/2013 12:16:27 PM - Removed Go Gateway Install
RP1464: 11/6/2013 12:34:40 PM - Installed Go Gateway Install
RP1465: 11/6/2013 12:53:01 PM - Removed Go Gateway Install
RP1466: 11/6/2013 12:54:45 PM - Installed Go Gateway Install
RP1467: 11/7/2013 12:32:51 PM - Software Distribution Service 3.0
RP1468: 11/8/2013 12:33:24 PM - Software Distribution Service 3.0
RP1469: 11/8/2013 1:46:21 PM - Removed Adobe Reader XI (11.0.05).
RP1470: 11/8/2013 2:08:00 PM - Removed Shutterfly Express Uploader
RP1471: 11/8/2013 2:15:15 PM - Removed Go Gateway Install
RP1472: 11/8/2013 3:49:04 PM - Restore Operation
RP1473: 11/8/2013 3:54:09 PM - Restore Operation
RP1474: 11/8/2013 4:14:40 PM - Installed %1 %2.
RP1475: 11/9/2013 4:03:43 PM - Software Distribution Service 3.0
RP1476: 11/10/2013 2:00:35 AM - Software Distribution Service 3.0
RP1477: 11/10/2013 4:02:53 PM - Software Distribution Service 3.0
RP1478: 11/11/2013 4:01:41 PM - Software Distribution Service 3.0
RP1479: 11/11/2013 5:04:27 PM - avast! antivirus system restore point
RP1480: 11/12/2013 5:06:26 PM - System Checkpoint
.
==== Installed Programs ======================
.
2007 Microsoft Office system
Adobe Flash Player 11 ActiveX
Adobe Flash Player 11 Plugin
Adobe Reader 8.1.3
Adobe Shockwave Player 11.5
Altiris Software Virtualization Agent
Apple Application Support
Apple Mobile Device Support
Apple Software Update
avast! Free Antivirus
Bonjour
Canon MF Toolbox 4.9.1.1.mf15
Canon MF4800 Series
Cisco WebEx Meetings
Citrix XenApp Web Plugin
Cozi
eAgent Print Driver 1.0.12.0210
Eclipse Illustration Software
Flashback
Fonality HUD 3.6.0
FoxTab PDF Creator
Go Gateway
Google Chrome
Google Drive
Google Earth
Google Toolbar for Internet Explorer
Google Update Helper
GoToAssist Corporate
GoToMeeting 5.4.0.1082
High Definition Audio Driver Package - KB888111
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows Media Player 11 (KB939683)
Hotfix for Windows XP (KB2158563)
Hotfix for Windows XP (KB2443685)
Hotfix for Windows XP (KB2570791)
Hotfix for Windows XP (KB2633952)
Hotfix for Windows XP (KB2756822)
Hotfix for Windows XP (KB2779562)
Hotfix for Windows XP (KB952117-v2)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB954550-v5)
Hotfix for Windows XP (KB961118)
Hotfix for Windows XP (KB976098-v2)
Hotfix for Windows XP (KB979306)
Hotfix for Windows XP (KB981793)
HP Help and Support
Intel® Graphics Media Accelerator Driver
Intel® Network Connections 13.5.32.0
Intel® Management Engine Interface
iTunes
Java Auto Updater
Java 6 Update 37
Java 6 Update 7
join.me
Juniper Networks Host Checker
Juniper Networks, Inc. Setup Client
Lexmark Software Uninstall
Malwarebytes Anti-Malware version 1.75.0.1300
Media Player Codec Pack 3.9.5
Memeo AutoSync
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB2698023)
Microsoft .NET Framework 1.1 Security Update (KB2833941)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Microsoft Application Error Reporting
Microsoft Compression Client Pack 1.0 for Windows XP
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office 2003 Web Components
Microsoft Office 2007 Primary Interop Assemblies
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office File Validation Add-In
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Professional Hybrid 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Small Business Connectivity Components
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft Software Update for Web Folders  (English) 12
Microsoft SQL Server Native Client
Microsoft SQL Server Setup Support Files (English)
Microsoft SQL Server VSS Writer
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Mozilla Firefox (2.0.0.15)
MSXML 6 Service Pack 2 (KB973686)
NETGEAR WNDA3100v2 wireless USB 2.0 adapter
Octoshape add-in for Adobe Flash Player
OGA Notifier 2.0.0048.0
Open It!
OverDrive Media Console
PDF Complete
Picasa 3
QuickTime
Seagate Dashboard
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2736416)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2840629)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2861697)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2832407)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2835393)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2858302v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2861188)
Security Update for Microsoft Office 2007 suites (KB2596744) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2596754) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2596792) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2596825) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2596871) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597969) 32-Bit Edition
Security Update for Microsoft Office 2007 suites (KB2597973) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2687309) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2687441) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2760411) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2760585) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2760591) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2827326) 32-Bit Edition 
Security Update for Microsoft Office 2007 suites (KB2827329) 32-Bit Edition 
Security Update for Microsoft Office Excel 2007 (KB2827324) 32-Bit Edition 
Security Update for Microsoft Office InfoPath 2007 (KB2687440) 32-Bit Edition 
Security Update for Microsoft Office Outlook 2007 (KB2825999) 32-Bit Edition 
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Publisher 2007 (KB2597971) 32-Bit Edition 
Security Update for Microsoft Office Word 2007 (KB2827330) 32-Bit Edition 
Security Update for Microsoft Windows (KB2564958)
Security Update for Windows Internet Explorer 7 (KB2183461)
Security Update for Windows Internet Explorer 7 (KB2360131)
Security Update for Windows Internet Explorer 7 (KB2416400)
Security Update for Windows Internet Explorer 7 (KB2482017)
Security Update for Windows Internet Explorer 7 (KB2497640)
Security Update for Windows Internet Explorer 7 (KB2530548)
Security Update for Windows Internet Explorer 7 (KB2544521)
Security Update for Windows Internet Explorer 7 (KB2559049)
Security Update for Windows Internet Explorer 7 (KB938127-v2)
Security Update for Windows Internet Explorer 7 (KB969897)
Security Update for Windows Internet Explorer 7 (KB976325)
Security Update for Windows Internet Explorer 7 (KB978207)
Security Update for Windows Internet Explorer 7 (KB982381)
Security Update for Windows Internet Explorer 8 (KB2510531)
Security Update for Windows Internet Explorer 8 (KB2544521)
Security Update for Windows Internet Explorer 8 (KB2559049)
Security Update for Windows Internet Explorer 8 (KB2586448)
Security Update for Windows Internet Explorer 8 (KB2618444)
Security Update for Windows Internet Explorer 8 (KB2647516)
Security Update for Windows Internet Explorer 8 (KB2675157)
Security Update for Windows Internet Explorer 8 (KB2699988)
Security Update for Windows Internet Explorer 8 (KB2722913)
Security Update for Windows Internet Explorer 8 (KB2744842)
Security Update for Windows Internet Explorer 8 (KB2761465)
Security Update for Windows Internet Explorer 8 (KB2792100)
Security Update for Windows Internet Explorer 8 (KB2797052)
Security Update for Windows Internet Explorer 8 (KB2799329)
Security Update for Windows Internet Explorer 8 (KB2809289)
Security Update for Windows Internet Explorer 8 (KB2817183)
Security Update for Windows Internet Explorer 8 (KB2829530)
Security Update for Windows Internet Explorer 8 (KB2838727)
Security Update for Windows Internet Explorer 8 (KB2846071)
Security Update for Windows Internet Explorer 8 (KB2847204)
Security Update for Windows Internet Explorer 8 (KB2862772)
Security Update for Windows Internet Explorer 8 (KB2879017)
Security Update for Windows Internet Explorer 8 (KB982381)
Security Update for Windows Media Player (KB2378111)
Security Update for Windows Media Player (KB2834904-v2)
Security Update for Windows Media Player (KB2834904)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player (KB975558)
Security Update for Windows Media Player (KB978695)
Security Update for Windows Media Player (KB979402)
Security Update for Windows Media Player 11 (KB954154)
Security Update for Windows XP (KB2079403)
Security Update for Windows XP (KB2115168)
Security Update for Windows XP (KB2121546)
Security Update for Windows XP (KB2160329)
Security Update for Windows XP (KB2229593)
Security Update for Windows XP (KB2259922)
Security Update for Windows XP (KB2279986)
Security Update for Windows XP (KB2286198)
Security Update for Windows XP (KB2296011)
Security Update for Windows XP (KB2296199)
Security Update for Windows XP (KB2347290)
Security Update for Windows XP (KB2360937)
Security Update for Windows XP (KB2387149)
Security Update for Windows XP (KB2393802)
Security Update for Windows XP (KB2412687)
Security Update for Windows XP (KB2419632)
Security Update for Windows XP (KB2423089)
Security Update for Windows XP (KB2436673)
Security Update for Windows XP (KB2440591)
Security Update for Windows XP (KB2443105)
Security Update for Windows XP (KB2476490)
Security Update for Windows XP (KB2476687)
Security Update for Windows XP (KB2478960)
Security Update for Windows XP (KB2478971)
Security Update for Windows XP (KB2479628)
Security Update for Windows XP (KB2479943)
Security Update for Windows XP (KB2481109)
Security Update for Windows XP (KB2483185)
Security Update for Windows XP (KB2485376)
Security Update for Windows XP (KB2485663)
Security Update for Windows XP (KB2503658)
Security Update for Windows XP (KB2503665)
Security Update for Windows XP (KB2506212)
Security Update for Windows XP (KB2506223)
Security Update for Windows XP (KB2507618)
Security Update for Windows XP (KB2507938)
Security Update for Windows XP (KB2508272)
Security Update for Windows XP (KB2508429)
Security Update for Windows XP (KB2509553)
Security Update for Windows XP (KB2510581)
Security Update for Windows XP (KB2511455)
Security Update for Windows XP (KB2524375)
Security Update for Windows XP (KB2535512)
Security Update for Windows XP (KB2536276-v2)
Security Update for Windows XP (KB2536276)
Security Update for Windows XP (KB2544893-v2)
Security Update for Windows XP (KB2544893)
Security Update for Windows XP (KB2555917)
Security Update for Windows XP (KB2562937)
Security Update for Windows XP (KB2566454)
Security Update for Windows XP (KB2567053)
Security Update for Windows XP (KB2567680)
Security Update for Windows XP (KB2570222)
Security Update for Windows XP (KB2570947)
Security Update for Windows XP (KB2584146)
Security Update for Windows XP (KB2585542)
Security Update for Windows XP (KB2592799)
Security Update for Windows XP (KB2598479)
Security Update for Windows XP (KB2603381)
Security Update for Windows XP (KB2618451)
Security Update for Windows XP (KB2619339)
Security Update for Windows XP (KB2620712)
Security Update for Windows XP (KB2621440)
Security Update for Windows XP (KB2624667)
Security Update for Windows XP (KB2631813)
Security Update for Windows XP (KB2633171)
Security Update for Windows XP (KB2639417)
Security Update for Windows XP (KB2641653)
Security Update for Windows XP (KB2646524)
Security Update for Windows XP (KB2647518)
Security Update for Windows XP (KB2653956)
Security Update for Windows XP (KB2655992)
Security Update for Windows XP (KB2659262)
Security Update for Windows XP (KB2660465)
Security Update for Windows XP (KB2661637)
Security Update for Windows XP (KB2676562)
Security Update for Windows XP (KB2685939)
Security Update for Windows XP (KB2686509)
Security Update for Windows XP (KB2691442)
Security Update for Windows XP (KB2695962)
Security Update for Windows XP (KB2698365)
Security Update for Windows XP (KB2705219)
Security Update for Windows XP (KB2707511)
Security Update for Windows XP (KB2709162)
Security Update for Windows XP (KB2712808)
Security Update for Windows XP (KB2718523)
Security Update for Windows XP (KB2719985)
Security Update for Windows XP (KB2723135)
Security Update for Windows XP (KB2724197)
Security Update for Windows XP (KB2727528)
Security Update for Windows XP (KB2731847)
Security Update for Windows XP (KB2753842-v2)
Security Update for Windows XP (KB2753842)
Security Update for Windows XP (KB2757638)
Security Update for Windows XP (KB2758857)
Security Update for Windows XP (KB2761226)
Security Update for Windows XP (KB2770660)
Security Update for Windows XP (KB2778344)
Security Update for Windows XP (KB2779030)
Security Update for Windows XP (KB2780091)
Security Update for Windows XP (KB2799494)
Security Update for Windows XP (KB2802968)
Security Update for Windows XP (KB2807986)
Security Update for Windows XP (KB2808735)
Security Update for Windows XP (KB2813170)
Security Update for Windows XP (KB2813345)
Security Update for Windows XP (KB2820197)
Security Update for Windows XP (KB2820917)
Security Update for Windows XP (KB2829361)
Security Update for Windows XP (KB2834886)
Security Update for Windows XP (KB2839229)
Security Update for Windows XP (KB2845187)
Security Update for Windows XP (KB2847311)
Security Update for Windows XP (KB2849470)
Security Update for Windows XP (KB2850851)
Security Update for Windows XP (KB2850869)
Security Update for Windows XP (KB2859537)
Security Update for Windows XP (KB2862330)
Security Update for Windows XP (KB2862335)
Security Update for Windows XP (KB2864063)
Security Update for Windows XP (KB2868038)
Security Update for Windows XP (KB2876217)
Security Update for Windows XP (KB2883150)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB938464-v2)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961371)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971468)
Security Update for Windows XP (KB971486)
Security Update for Windows XP (KB971557)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB971961)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973346)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973525)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975561)
Security Update for Windows XP (KB975562)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977165)
Security Update for Windows XP (KB977816)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978037)
Security Update for Windows XP (KB978251)
Security Update for Windows XP (KB978262)
Security Update for Windows XP (KB978338)
Security Update for Windows XP (KB978542)
Security Update for Windows XP (KB978601)
Security Update for Windows XP (KB978706)
Security Update for Windows XP (KB979309)
Security Update for Windows XP (KB979482)
Security Update for Windows XP (KB979559)
Security Update for Windows XP (KB979683)
Security Update for Windows XP (KB979687)
Security Update for Windows XP (KB980195)
Security Update for Windows XP (KB980218)
Security Update for Windows XP (KB980232)
Security Update for Windows XP (KB980436)
Security Update for Windows XP (KB981322)
Security Update for Windows XP (KB981349)
Security Update for Windows XP (KB981852)
Security Update for Windows XP (KB981957)
Security Update for Windows XP (KB981997)
Security Update for Windows XP (KB982132)
Security Update for Windows XP (KB982214)
Security Update for Windows XP (KB982665)
Security Update for Windows XP (KB982802)
Snagit 11
SoundMAX
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2827325) 32-Bit Edition
Update for Windows Internet Explorer 7 (KB980182)
Update for Windows Internet Explorer 8 (KB2447568)
Update for Windows XP (KB2141007)
Update for Windows XP (KB2345886)
Update for Windows XP (KB2467659)
Update for Windows XP (KB2541763)
Update for Windows XP (KB2607712)
Update for Windows XP (KB2616676)
Update for Windows XP (KB2641690)
Update for Windows XP (KB2661254-v2)
Update for Windows XP (KB2718704)
Update for Windows XP (KB2736233)
Update for Windows XP (KB2749655)
Update for Windows XP (KB2863058)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971029)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
Update for Zip Opener
Virtual Desktop Companion
WebFldrs XP
Windows Feature Pack for Storage (32-bit) - IMAPI update for Blu-Ray
Windows Genuine Advantage Notifications (KB905474)
Windows Imaging Component
Windows Installer Clean Up
Windows Internet Explorer 7
Windows Internet Explorer 8
Windows Media Format 11 runtime
Windows Media Player 11
Windows Migration Assistant
Windows PowerShell 1.0
Windows XP Service Pack 3
WinZip 16.0
Zip Opener Packages
.
==== Event Viewer Messages From Past Week ========
.
11/8/2013 3:38:34 PM, error: Service Control Manager [7026]  - The following boot-start or system-start driver(s) failed to load:  i8042prt
11/12/2013 11:30:57 AM, error: Service Control Manager [7022]  - The Server service hung on starting.
11/12/2013 11:30:57 AM, error: Service Control Manager [7001]  - The Computer Browser service depends on the Server service which failed to start because of the following error:  After starting, the service hung in a start-pending state.
11/11/2013 7:04:49 PM, error: BROWSER [8007]  - The browser was unable to update the service status bits.  The data is the error.
.
==== End Of File ===========================
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DDS.txt

 

DDS (Ver_2012-11-20.01) - NTFS_x86 
Internet Explorer: 8.0.6001.18702  BrowserJavaVersion: 1.6.0_37
Run by A080698 at 13:47:46 on 2013-11-13
Microsoft Windows XP Professional  5.1.2600.3.1252.1.1033.18.3567.2314 [GMT -5:00]
.
AV: avast! Antivirus *Disabled/Updated* {7591DB91-41F0-48A3-B128-1A293FD8233D}
.
============== Running Processes ================
.
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Application Updater\ApplicationUpdater.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\LMabcoms.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files\PDF Complete\pdfsvc.exe
C:\Program Files\Seagate\Seagate Dashboard\SeagateDashboardService.exe
C:\Program Files\NETGEAR\WNDA3100v2\WifiSvc.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Analog Devices\SoundMAX\Smax4.exe
C:\Program Files\Canon\Canon MF Network Scan Utility\CNMFSUT.EXE
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Seagate\Seagate Dashboard\MemeoDashboard.exe
C:\Program Files\Seagate\Seagate Dashboard\HipServAgent\HipServAgent.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Lexmark\ErrorApp\LMab1err.exe
C:\Program Files\Google\Drive\googledrivesync.exe
C:\Documents and Settings\A080698\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Program Files\NETGEAR\WNDA3100v2\WNDA3100v2.exe
C:\Program Files\WinZip\WZQKPICK32.EXE
C:\Program Files\Fonality\HUD3.6\HUD3.exe
C:\Program Files\Google\Drive\googledrivesync.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\A080698\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\A080698\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\A080698\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\A080698\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\A080698\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Documents and Settings\A080698\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\A080698\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k LocalService
C:\WINDOWS\system32\svchost.exe -k imgsvc
.
============== Pseudo HJT Report ===============
.
BHO: Adobe PDF Reader Link Helper: {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Java Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre6\bin\ssv.dll
BHO: avast! Online Security: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - c:\program files\avast software\avast\aswWebRepIE.dll
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Google Toolbar Notifier BHO: {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - c:\program files\google\googletoolbarnotifier\5.7.9012.1008\swg.dll
BHO: Google Dictionary Compression sdch: {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - 
BHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: avast! Online Security: {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - c:\program files\avast software\avast\aswWebRepIE.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Google Update] "c:\documents and settings\a080698\local settings\application data\google\update\GoogleUpdate.exe" /c
uRun: [LMab1err] c:\program files\lexmark\errorapp\LMab1err.exe
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [GoogleDriveSync] "c:\program files\google\drive\googledrivesync.exe" /autostart
uRun: [b89C3B5A5ABE918A0A84FB8B67ED253A54B06079._service_run] "c:\documents and settings\a080698\local settings\application data\google\chrome\application\chrome.exe" --type=service
mRun: [igfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [soundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [soundMAX] "c:\program files\analog devices\soundmax\Smax4.exe" /tray
mRun: [PDF Complete] c:\program files\pdf complete\pdfsty.exe
mRun: [setRefresh] c:\program files\compaq\setrefresh\SetRefresh.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [Memeo AutoSync] c:\program files\memeo\autosync\MemeoLauncher2.exe --silent
mRun: [seagate Dashboard] c:\program files\seagate\seagate dashboard\MemeoLauncher.exe --silent --no_ui
mRun: [MFNetworkScanUtility] c:\program files\canon\canon mf network scan utility\CNMFSUT.EXE
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [search Protection] c:\documents and settings\all users\application data\search protection\SearchProtection.exe
mRun: [AvastUI.exe] "c:\program files\avast software\avast\AvastUI.exe" /nogui
dRunOnce: [FlashPlayerUpdate] c:\windows\system32\macromed\flash\FlashUtil32_11_7_700_224_ActiveX.exe -update activex
StartupFolder: c:\docume~1\a080698\startm~1\programs\startup\hud360~1.lnk - c:\program files\fonality\hud3.6\HUD3.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\netgea~1.lnk - c:\program files\netgear\wnda3100v2\WNDA3100v2.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\winzip~1.lnk - c:\program files\winzip\WZQKPICK32.EXE
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
mPolicies-Windows\System: Allow-LogonScript-NetbiosDisabled = dword:1
mPolicies-Explorer: NoDriveTypeAutoRun = dword:145
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503}
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
Trusted Zone: accessallstate.com
Trusted Zone: aicpcu.org
Trusted Zone: allstate-lcec.lrn.com
Trusted Zone: allstate.com
Trusted Zone: allstateagencies.com
Trusted Zone: allstatehelp.com
Trusted Zone: allstateinsurance.skillwsa.com
Trusted Zone: allstateuniversity.com
Trusted Zone: bisyseducation.com
Trusted Zone: custhelp.com
Trusted Zone: elementk.com
Trusted Zone: gotoassist.com
Trusted Zone: insmark.com
Trusted Zone: insmark.us
Trusted Zone: insmarkstore.com
Trusted Zone: ivantageselectagency.com
Trusted Zone: learn.net
Trusted Zone: nicta.org
Trusted Zone: sumtotalsystems.com
Filter: x-sdch - {B1759355-3EEC-4C1E-B0F1-B719FE26E377} - 
Handler: cozi - {5356518D-FE9C-4E08-9C1F-1E872ECD367F} - c:\program files\cozi express\CoziProtocolHandler.dll
Notify: GoToAssist - c:\program files\citrix\gotoassist\917\G2AWinLogon.dll
Notify: igfxcui - igfxdev.dll
Notify: ipnp - ipnp.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\a080698\application data\mozilla\firefox\profiles\xlty50u8.default\
FF - prefs.js: browser.startup.homepage - 
.
============= SERVICES / DRIVERS ===============
.
R0 aswRvrt;avast! Revert;c:\windows\system32\drivers\aswRvrt.sys [2013-11-11 49944]
R0 aswVmm;avast! VM Monitor;c:\windows\system32\drivers\aswVmm.sys [2013-11-11 178304]
R0 gfibto;gfibto;c:\windows\system32\drivers\gfibto.sys [2012-11-30 13560]
R1 aswSnx;aswSnx;c:\windows\system32\drivers\aswSnx.sys [2013-11-11 774392]
R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2013-11-11 403440]
R1 FSLX;FSLX;c:\windows\system32\drivers\fslx.sys [2008-7-11 191872]
R2 Application Updater;Application Updater;c:\program files\application updater\ApplicationUpdater.exe [2013-2-23 805752]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2013-11-11 35656]
R2 aswMonFlt;aswMonFlt;c:\windows\system32\drivers\aswMonFlt.sys [2013-11-11 70384]
R2 avast! Antivirus;avast! Antivirus;c:\program files\avast software\avast\AvastSvc.exe [2013-11-11 50344]
R2 MBAMScheduler;MBAMScheduler;c:\program files\malwarebytes' anti-malware\mbamscheduler.exe [2013-11-7 418376]
R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2013-11-7 701512]
R2 pdfcDispatcher;PDF Document Manager;c:\program files\pdf complete\pdfsvc.exe [2009-7-16 576024]
R2 SeagateDashboardService;Seagate Dashboard Service;c:\program files\seagate\seagate dashboard\SeagateDashboardService.exe [2011-6-1 14088]
R2 WSWNDA3100;WSWNDA3100;c:\program files\netgear\wnda3100v2\WifiSvc.exe [2011-1-28 272864]
R3 IFXTPM;IFXTPM;c:\windows\system32\drivers\ifxtpm.sys [2009-7-16 36608]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2013-11-7 22856]
S1 SBRE;SBRE;c:\windows\system32\drivers\sbredrv.sys --> c:\windows\system32\drivers\SBREDrv.sys [?]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S3 BCMH43XX;Broadcom 802.11 USB Network Adapter Driver;c:\windows\system32\drivers\bcmwlhigh5.sys [2011-1-28 642432]
S3 NPF;Netgroup Packet Filter;c:\windows\system32\drivers\npf.sys [2011-1-28 50704]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2013-7-20 754856]
.
=============== Created Last 30 ================
.
2013-11-12 16:22:21 -------- d-----w- c:\documents and settings\a080698\application data\AVAST Software
2013-11-11 22:05:17 178304 ----a-w- c:\windows\system32\drivers\aswVmm.sys
2013-11-11 22:05:16 774392 ----a-w- c:\windows\system32\drivers\aswSnx.sys
2013-11-11 22:05:16 49944 ----a-w- c:\windows\system32\drivers\aswRvrt.sys
2013-11-11 22:05:15 70384 ----a-w- c:\windows\system32\drivers\aswMonFlt.sys
2013-11-11 22:05:08 43152 ----a-w- c:\windows\avastSS.scr
2013-11-11 22:04:27 -------- d-----w- c:\program files\AVAST Software
2013-11-11 22:03:56 -------- d-----w- c:\documents and settings\all users\application data\AVAST Software
2013-11-08 21:40:33 -------- d-----w- c:\documents and settings\a080698\application data\ElevatedDiagnostics
2013-11-07 20:05:34 -------- d-----w- c:\documents and settings\a080698\application data\Malwarebytes
2013-11-07 20:05:21 -------- d-----w- c:\documents and settings\all users\application data\Malwarebytes
2013-11-07 20:05:16 22856 ----a-w- c:\windows\system32\drivers\mbam.sys
2013-11-07 20:05:16 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2013-11-01 16:21:44 -------- d-----w- c:\documents and settings\all users\application data\Citrix
2013-10-23 16:14:13 -------- d-----w- c:\documents and settings\a080698\local settings\application data\Identities
.
==================== Find3M  ====================
.
2013-10-10 00:22:35 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-10-10 00:22:35 692616 ----a-w- c:\windows\system32\FlashPlayerApp.exe
2013-10-10 00:22:19 17813896 ----a-w- c:\windows\system32\FlashPlayerInstaller.exe
2013-09-23 18:33:58 920064 ----a-w- c:\windows\system32\wininet.dll
2013-09-23 18:33:57 43520 ------w- c:\windows\system32\licmgr10.dll
2013-09-23 18:33:57 1469440 ------w- c:\windows\system32\inetcpl.cpl
2013-09-23 18:33:56 18944 ----a-w- c:\windows\system32\corpol.dll
2013-09-23 18:06:48 385024 ------w- c:\windows\system32\html.iec
2013-09-03 18:46:03 13560 ----a-w- c:\windows\system32\drivers\gfibto.sys
2013-09-03 18:35:12 238872 ------w- c:\windows\system32\MpSigStub.exe
2013-08-29 01:31:44 1878656 ----a-w- c:\windows\system32\win32k.sys
2010-12-16 20:39:00 701440 --sha-r- c:\windows\wbem\vp8encoder.dll
2013-02-10 08:53:39 3737440 --sha-r- c:\windows\wbem\wmiapsrv.exe
.
============= FINISH: 13:48:53.71 ===============
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RogueKiller V8.7.7 [Nov 11 2013] by Tigzy

mail : tigzyRK<at>gmail<dot>com




 

Operating System : Windows XP (5.1.2600 Service Pack 3) 32 bits version

Started in : Normal mode

User : A080698 [Admin rights]

Mode : Scan -- Date : 11/13/2013 14:03:16

| ARK || FAK || MBR |

 

¤¤¤ Bad processes : 0 ¤¤¤

 

¤¤¤ Registry Entries : 3 ¤¤¤

[RUN][sUSP PATH] HKLM\[...]\Run : Search Protection (C:\Documents and Settings\All Users\Application Data\Search Protection\SearchProtection.exe [x][x][x]) -> FOUND

[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

[bROK VAL] HKCR\[...]\command :  () -> MISSING

 

¤¤¤ Scheduled tasks : 0 ¤¤¤

 

¤¤¤ Startup Entries : 0 ¤¤¤

 

¤¤¤ Web browsers : 0 ¤¤¤

 

¤¤¤ Particular Files / Folders: ¤¤¤

 

¤¤¤ Driver : [LOADED] ¤¤¤

 

¤¤¤ External Hives: ¤¤¤

 

¤¤¤ Infection :  ¤¤¤

 

¤¤¤ HOSTS File: ¤¤¤

--> %SystemRoot%\System32\drivers\etc\hosts

 

 

127.0.0.1       localhost

 

 

¤¤¤ MBR Check: ¤¤¤

 

+++++ PhysicalDrive0: (\\.\PHYSICALDRIVE0 @ IDE) Hitachi HDP725050GLA360 +++++

--- User ---

[MBR] 572ef372d9293533823f3d32177e9850

[bSP] 9c022dc9bdd137b4b5cbaf6dd677921b : Windows Vista MBR Code

Partition table:

0 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 2048 | Size: 476938 Mo

User = LL1 ... OK!

User = LL2 ... OK!

 

+++++ PhysicalDrive1: (\\.\PHYSICALDRIVE1 @ USB) PNY USB 2.0 FD USB Device +++++

--- User ---

[MBR] 2b4d681ebbcb82be2958055edccbd202

[bSP] 33a07a59d299ab4ea9f4ab0156f9d86f : Windows XP MBR Code

Partition table:

0 - [XXXXXX] FAT32-LBA (0x0c) [VISIBLE] Offset (sectors): 56 | Size: 7788 Mo

User = LL1 ... OK!

Error reading LL2 MBR!

 

Finished : << RKreport[0]_S_11132013_140316.txt >>
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Run RogueKiller again and click Scan

When the scan completes > click on the Registry tab

Put a check next to all of these and uncheck the rest: (if found)

 

[RUN][sUSP PATH] HKLM\[...]\Run : Search Protection (C:\Documents and Settings\All Users\Application Data\Search Protection\SearchProtection.exe [x][x][x]) -> FOUND

[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

[bROK VAL] HKCR\[...]\command : () -> MISSING

Now click Delete on the right hand column under Options

-------------

Then........some adware/spyware showing:

Lets clean out any adware/spyware now: (this will require a reboot so save all your work)

Please download AdwCleaner by Xplode and save to your Desktop.

Make sure you click on download buttons that look like this, not "sponsored ad links":

bleep-crop.jpg

  • Double click on AdwCleaner.exe to run the tool.

    Vista/Windows 7/8 users right-click and select Run As Administrator

  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • When it's done you'll see: Pending: Please uncheck elements you don't want removed.
  • Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • Look over the log especially under Files/Folders for any program you want to save.
  • If there's a program you may want to save, just uncheck it from AdwCleaner.
  • If you're not sure, post the log for review. (all items found are adware/spyware/foistware)
  • If you're ready to clean it all up.....click the Clean button.
  • After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  • Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
  • To restore an item that has been deleted:
  • Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.
Then..................

Open up Malwarebytes > Settings Tab > Scanner Settings > Under action for PUP > Select: Show in Results List and Check for removal.

Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post the report.

Make sure that everything is checked, and click Remove Selected.

Please let me know how computer is running now, MrC

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  • Root Admin

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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Here is the report from adw

 

# AdwCleaner v3.012 - Report created 18/11/2013 at 15:40:22
# Updated 11/11/2013 by Xplode
# Operating System : Microsoft Windows XP Service Pack 3 (32 bits)
# Username : A080698 - AGENTCOMPUTER
# Running from : C:\Documents and Settings\A080698\Desktop\AdwCleaner (1).exe
# Option : Clean
 
***** [ Services ] *****
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alwarebytes Anti-Malware (Trial) 1.75.0.1300

www.malwarebytes.org

 

Database version: v2013.11.15.06

 

Windows XP Service Pack 3 x86 NTFS

Internet Explorer 8.0.6001.18702

A080698 :: AGENTCOMPUTER [administrator]

 

Protection: Enabled

 

11/19/2013 11:33:01 AM

MBAM-log-2013-11-19 (12-09-37).txt

 

Scan type: Quick scan

Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM

Scan options disabled: P2P

Objects scanned: 337532

Time elapsed: 29 minute(s), 58 second(s)

 

Memory Processes Detected: 0

(No malicious items detected)

 

Memory Modules Detected: 0

(No malicious items detected)

 

Registry Keys Detected: 0

(No malicious items detected)

 

Registry Values Detected: 0

(No malicious items detected)

 

Registry Data Items Detected: 0

(No malicious items detected)

 

Folders Detected: 0

(No malicious items detected)

 

Files Detected: 2

C:\Documents and Settings\A080698\Desktop\Setup (3).exe (PUP.Optional.AirInstaller) -> No action taken.

C:\Documents and Settings\A080698\Desktop\Setup (4).exe (PUP.Optional.AirInstaller) -> No action taken.

 

(end)
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I did get my desktop back up, but now nothing is active. When I click on anything (chrome, etc) nothing happens. Also I am still unable to uninstall my work software that I need to reinstall. In add/remove programs I get the option to change/remove and when I click on it the computer is trying to do something (it appears that a new window is trying to load) but then nothing happens.

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