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Okay, have a HP with windows 8 64 bit, my computer is only about 4 months old. I could not get windows defender to turn on. I went without it for a bit but had Norton firewall with other spyware. So last week I used windows refresh (it's the one where it keeps your files but gets rid of everything else) and it has been working so slow since. I turn it on ans disk is running at 100% for the first 10 minutes and then it goes down but it still runs slow. I still cant get defender to turn on. It just wont let me when I click it to turn it on? 

So I called Microsoft and they pulled up my command prompt and told me my system is corrupted (I call BS on time) they turned the command prompt text red, I have seen that by scammers. does red text mean anything in command prompt? 

So I really have no idea what to do? Should I run the windows refresh again? I am lost and am fearing that this computer is now going to break and I don't have the money to go get a new one only after 5 months. 

Please help. 

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Hello irishmic and :welcome:! My name is Borislav and I will be glad to help you solve your malware problem.

Please note:

  • If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
  • I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  • Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  • Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  • Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
  • Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.
Your have software problem, so you don't have to buy a new one, you should fix the current. Let's take a look.

Please follow the instructions here and then post the log files in your next reply.


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This is the report I have 


Malwarebytes Anti-Malware (Trial)
Database version: v2013.11.12.10
Windows 8 x64 NTFS
Internet Explorer 10.0.9200.16721
Mike :: MIKE [administrator]
Protection: Enabled
11/12/2013 12:04:29 PM
mbam-log-2013-11-12 (12-04-29).txt
Scan type: Full scan (C:\|D:\|E:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 433505
Time elapsed: 2 hour(s), 56 minute(s), 35 second(s)
Memory Processes Detected: 0
(No malicious items detected)
Memory Modules Detected: 0
(No malicious items detected)
Registry Keys Detected: 0
(No malicious items detected)
Registry Values Detected: 0
(No malicious items detected)
Registry Data Items Detected: 0
(No malicious items detected)
Folders Detected: 0
(No malicious items detected)
Files Detected: 2
C:\Users\Mike\Downloads\iLividSetup-r1011-n-bc.exe (PUP.Optional.Bandoo) -> Quarantined and deleted successfully.
C:\Users\Mike\Downloads\Setup.exe (PUP.Optional.Solimba) -> Quarantined and deleted successfully.
SO from what I see for logs from others the one I have is very short, am I missing something or did I not give you the right log? 
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  • 4 weeks later...
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