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Hi:

 

Yes, it should be blue.

 

When you open the program from the desktop shortcut what do you see (screenshot)?

 

You might want to try a clean uninstall/reinstall of the program.

To do so, please follow the instructions here: MBAM Clean Removal Process

 

If that doesn't work, we'll need to collect some logs of your system for the staff to review....

 

Let us know,

 

daledoc1

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Ok I just followed that one down to the tee. Unistalled with the cleaner, (while anti virus is disable) reboot yadda yadda.

 

This grey in the task bar. I've got comodo free internet security. I've added mbam,. mbamservice and mbamgui to the firewall exclusion.

 

Still says partially protected. Can't check the box for malicious website protection

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OK lets take a look under the hood and see if we can see what's going on....

Please run the tools below and ATTACH (do not copy and paste) the logs so someone can better assist you.

Please post an mbam-check log:

Create an mbam-check log:

  • Download mbam-check.exe from here and save it to your desktop
  • Double-click on mbam-check.exe to run it, it should then open a log file
  • Please attach the CheckResults.txt file which should now be located on your desktop to your next reply
Next:

Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop

dds.scr

dds.com

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or dds.com to run the tool

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.

  • When done, DDS will open two (2) logs:
    • DDS.txt
    • Attach.txt
  • Save both reports to your desktop
  • Please include the following logs in your next reply "as an attachment": DDS.txt and Attach.txt

    You can ignore the note about zipping the Attach.txt file in most cases.

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This computer is showing signs of an infection, feel free to follow the instructions below to receive free, one-on-one expert assistance in checking your system and clearing out any infections and correcting any damage done by the malware.

Please see the following pinned topic which has information on how to get help with this: Available Assistance for Possibly Infected Computers

Thank you

==== Event Viewer Messages From Past Week ========

.

13/11/2013 12:32:52, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: i8042prt

13/11/2013 12:32:52, Error: Service Control Manager [7023] - The Computer Browser service terminated with the following error: The specified service does not exist as an installed service.

13/11/2013 12:32:52, Error: Service Control Manager [7003] - The IPsec Policy Agent service depends the following service: BFE. This service might not be installed.

13/11/2013 12:32:52, Error: Service Control Manager [7003] - The IKE and AuthIP IPsec Keying Modules service depends the following service: BFE. This service might not be installed.

09/11/2013 21:56:48, Error: EventLog [6008] - The previous system shutdown at 21:54:45 on 09/11/2013 was unexpected.

.

==== End Of File ===========================

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It may be clean, or you could be having a conflict of some sort causing some of your services from running. It could be leftovers from an infection as well.

That being said, regardless, the tools that need to be run to correct the issue can't be run in this section of the forum hence why I sent you to the experts section....

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