Trojan.zeroaccess.C, Trojan.Gen.2

[ScottyThomas]

Hi there,

 

My computer is infected with a virus known as trojan.zeroaccess.c

 

A message from Norton pops up every few minutes saying "Auto-Protect blocked threats".

 

I checked the Norton Security history, and it says my computer is blocking attacks from trojan.zeroaccess.c, trojan.zeroaccess.b, and trojan.Gen.2. (Please see the picture that I have attached)

 

I ran a scan on MalwareBytes yesterday (I have the free version), and this is the log that was produced:

 

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2013.11.06.01

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 10.0.9200.16721
Scotty :: SCOTTY-HP [administrator]

11/11/2013 8:40:22 p.m.
mbam-log-2013-11-11 (20-40-22).txt

Scan type: Full scan (C:\|D:\|E:\|F:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 527907
Time elapsed: 4 hour(s), 1 minute(s), 20 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 2
HKCU\SOFTWARE\Microsoft\Internet Explorer\URLSearchHooks\{BFEAF3D0-307E-4F52-B64A-AF56BABE82B5} (PUP.SearchCom) -> Data:  -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Internet Explorer\URLSearchHooks|{BFEAF3D0-307E-4F52-B64A-AF56BABE82B5} (PUP.SearchCom) -> Data:  -> Quarantined and deleted successfully.

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 1
C:\Users\Scotty\Downloads\epicbot.exe (PUP.Optional.InstallIQ.A) -> Quarantined and deleted successfully.

(end)
 

 

 

 

 

It did not remove and of the viruses however, and I am still getting alerts that my computer is still infected.

 

What do I do?

 

Cheers

[AdvancedSetup]

I'm not sure if it's has actually made it onto your computer yet or if Norton is blocking it.  If it has infected your computer then you need to read the following.

 

 

One or more of the identified infections is related to a nasty

rootkit component

which is difficult to remove. Rootkits and

backdoor Trojans

are

very dangerous

because they use advanced techniques (backdoors) as a means of accessing a computer system that bypasses security mechanisms and steal sensitive information which they send back to the hacker. Many rootkits can hook into the Windows 32-bit kernel, and patch several APIs to hide new registry keys and files they install. Remote attackers use

backdoor Trojans

and rootkits as part of an exploit to gain unauthorized access to a computer and take control of it without your knowledge.

If your computer was used for online banking, has credit card information or other sensitive data on it, you should immediately disconnect from the Internet until your system is cleaned.

All passwords should be changed immediately

to include those used for banking, email, eBay, paypal and online forums from a

CLEAN COMPUTER

.  You should consider them to be compromised. You should change each password by using a

different computer

and not the infected one. If not, an attacker may get the new passwords and transaction information. If using a router, you need to reset it with a strong logon/password so the malware cannot gain control before connecting again. Banking and credit card institutions should be notified of the

possible

security breach. Because your computer was compromised please read

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

Although the rootkit has been identified and may be removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again.

It is dangerous and incorrect to assume that because this malware has been removed the computer is now secure.

In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. The malware may leave so many remnants behind that security tools cannot find them. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, delete the partition, reformat and reinstall the Operating System.

Please read:

• When should I re-format? How should I reinstall?
• Help: I Got Hacked. Now What Do I Do?
• Where to draw the line? When to recommend a format and reinstall?

Should you decide not to follow this advice, we will do our best to help clean the computer of any infections but we cannot guarantee it to be trustworthy or that the removal will be successful. If you wish to proceed, disinfection will require more time and more advanced tools.

Please let us know how you would like to proceed.


Message borrowed from quietman7 with minor wording and link changes
 

[AdvancedSetup]

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