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Malwarebytes Pro Scheduled Scan Does Not Start


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HELP!!!! My OS is Win. XP Home SP3 with Malwarebytes Pro and Avast 8 as my anti-virus. First things first, I know how to schedule a scan\update. I recently formatted my harddrive and installed Malwarebytes trial version and entered my “keys” to activate Malwarebytes Pro Protection Module. I set up Malwarebytes Pro as I did in the past including scheduling a scan to start at a certain time along with scheduling update. I never had to add Malwarebytes Pro in the Windows Firewall Exclusions or in Avast Global Exclusions and Malwarebytes Pro scheduled scan\update always worked but for some reason the scheduled scan does not start the scan. I also “stopped” and “restarted” Malwarebytes Pro in the Windows Services and the results were nil again. Besides the schedule for the scan not working the rest of the program works just fine. I also uninstalled it and reinstalled and I still have the same problem with the scan scheduler as I did with the other install.

 

I’ve been working with Malwarebytes support to try to figure this issue out but so far nothing has worked. He had me add Malwarebytes Pro into the Windows Firewall Exclusions and into the Avast Global Exclusions. The scheduled scan still did not run at the set time. The second to last email on Friday he included a couple of .exe files to run specific .log files and for me to send them back for his review. The last email on Friday he included a .bat file for me to run to reset a couple of Window files plus two others. Thinking that this may be the problem but the result was nil. He wants me to email him on Monday to give him a status report.

 

I thought that I would give the Forum a try and see if anyone else has experienced this same issue. What the heck, I might get lucky.

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  • Root Admin

Please run the following scans and post back the requested logs.
 
STEP 1
Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop
dds.scr
dds.com

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool.
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment.

  • When done, DDS will open two (2) logs:
    • DDS.txt
    • Attach.txt
  • Save both reports to your desktop
  • Please include the following logs in your next reply as an attachment: DDS.txt and Attach.txt
  • You can ignore the note about zipping the Attach.txt file and just post it or attach it.

 

 

STEP 2
 
Please create an mbam-check log:

  • Download mbam-check.exe from here and save it to your desktop
  • Double-click on mbam-check.exe to run it, it should then open a log file
  • Please do not copy and paste the entire contents of the log into your next post, instead please attach the log CheckResults.txt file which should now be located on your desktop to your next post

 

 

STEP 3

 

Please download MiniToolBox save it to your desktop and run it.

Checkmark the following check-boxes:

  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices
  • List Users, Partitions and Memory size.
  • List Minidump Files

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using Reset FF Proxy Settings option Firefox should be closed.
 

 

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  • Root Admin

You're getting a few service errors that probably need to be looked at to see what's causing that.  I would suggest either staying with the Helpdesk support of posting in the malware removal forum as it would require the use of some other scanners to check on the system that we don't allow their use in this forum.

 

malware removal forum

https://forums.malwarebytes.org/index.php?showforum=7

 

Thanks

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  • 3 weeks later...

I am also experiencing a problem with the scheduler not running the scan, although it was fine for months until November 28th when it last ran automatically, the same day that someone else posted that this problem started.  The updater is working fine.  I have Windows 7 (64) on a Hewlett-Packard laptop, an HP Pavilion G series.  MB is working fine on my Gateway Desktop which uses Vista Home Premium.  I saw a suggestion to delete a registry key elsewhere on here, but that key is not present on my machine.

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Hello and :welcome: , Mustaphaguitar:
 
Sorry you are having a problem with scheduled tasks.
Although it seems like "the same" problem as the original person who started this thread, each computer is unique. :)
 
>>If you are paid user of MBAM PRO, you might wish to open a ticket for free assistance from the help desk.
To do so, please fill out the web form here: Contact Consumer Support
 
>>If you prefer instead to be helped here at the forum, the staff will need additional baseline info about your system.
Please follow the instructions below and then please start a NEW topic here in the forum, including the following logs as attachments with your post:

  • Checkresults.txt from mbam-check
  • A couple of protection logs, if you have them
  • DDS.txt from DDS
  • Attach.txt from DDS

These will provide the MBAM staff with a bit of information that will help them to pinpoint the cause and the solution for you.

Thanks!

daledoc1

-----------------------------

Step 1 -- Create an mbam-check log:

Download mbam-check.exe from HERE and save it to your desktop.
Double-click on mbam-check.exe to run it, it should then open a log file.
Please attach to your next reply the CheckResults.txt file which should now be located on your desktop.

Then, if you can, please also upload your 3 most recent Protection module logs:

In Windows XP, these logs are located in: C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs
In Windows Vista/7/8, these logs are located in: C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\Logs



Step 2 -- Run DDS and create 2 logs:

Download DDS from one of the locations below and save it to your Desktop:
dds.scr
dds.com


Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once it is downloaded, you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool.
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment.

  •  
  • When done, DDS will open two (2) logs:
    • DDS.txt
    • Attach.txt
  • Save both reports to your desktop
  • Please attach both of the following logs to your next reply: DDS.txt and Attach.txt
    --->You can ignore the note about zipping the Attach.txt file in most cases.
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Thanks so much for this reply.  Last night the scheduler ran again as normal.  If it malfunctions again, I have this page bookmarked.  I do have the PRO version.  It was installed by Tech Ginee, and I will most certainly be renewing.  I have had several instances where Norton has failed to detect a virus, most recently Wajam, which MB found at once.  MB is apparently incompatible with Norton Internet Security, so I uninstalled NIS and loaded Norton Anti-virus.  Tech Ginee claim that MB alone is sufficient, but I disagree, an anti-virus program is still an essential in my view, and MB seems to work well enough with NAV.

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@Mustaphaguitar:

 

Did you say "I will most certainly be renewing"? The Malwarebytes Antimalware (MBAM) consumer license is a lifetime license. It should/does not need renewing. (You scare me. Please tell me you meant something else or that you have a corporate license for some reason.)

On the point that Tech Ginee's claim about MBAM PRO alone being sufficient is incorrect, I wholly agree. MB is built to long alongside an anti-virus product.

 

As norton anti-virus does not include a firewall I'd advise you to switch to Norton 360 (which should be compatible) or try norton internet security again and ask on the forum what you should add to the exclusion list to get them to work together. I believe the developers of MBAM work hard to get MBAM to work with all other Anti-virus programs and internet security suits, so I'm sure you'll get the support you'll need.

In my opinion, not having a proper firewall is a serious hole in the security of any computer connected to the internet.

(You could use a firewall of a different brand as well of course.)

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