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virus possibly related to svchost.exe

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My computer has been running significantly slow of late, barely responding if I try to open an app, even if no program windows are open. After searching some of these forums, I think it may be a trojan attached to the svchost process. There are multiple instances of svchost.exe running in the task manager, using over 50% of the memory, and again, nothing is running in the foreground. It is an HP desktop running Windows 7, 64-bit home edition. I have run numerous scans with Norton 360, Norton Power Eraser, Malwarebytes, TDSKiller, and AdAware, but no luck finding anything out of the ordinary. If I boot in safe mode it at least responds so I can download updates and run current versions of those scans, but in normal mode it is barely functioning. I have tried system restore to bring it back to a few weeks ago, but that hasn't corrected anything either. Any suggestions?

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Hello architech and :welcome:! My name is Borislav and I will be glad to help you solve your malware problem.

Please note:

  • If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
  • I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  • Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  • Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  • Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
  • Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.
Please follow the instructions here and then post the log files in your next reply.


About these multiple instances of svchost.exe is normal. Please read this article:


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  • 4 weeks later...
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