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mouse all screwed up


witnessedhades
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Hello and welcome, witnessedhades: :)
 
I'm afraid that's not much info in your post from which to offer any concrete assistance.... :(
 
>>Could you please tell us, for the mouse: Make, model, connectivity (USB, wifi, bluetooth, etc)?
 
>>It would also help to know some basic information about your computer - Make, model, laptop/desktop, version of Windows, etc?

 

The easiest way to provide the computer info would be to follow the instructions below, run the DDS tool, and post back with both of the logs attached to your next reply.

 

>>Have you tried another mouse or new batteries (if it is Wifi or BT)?
 
Thanks,
 
daledoc1
-----------------------------

DDS Instructions

Download DDS from one of the locations below and save it to your Desktop:
dds.scr
dds.com


Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once it is downloaded, you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool.
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment.

  •  
  • When done, DDS will open two (2) logs:
    • DDS.txt
    • Attach.txt
  • Save both reports to your desktop
  • Please attach both of the following logs to your next reply: DDS.txt and Attach.txt
    You can ignore the note about zipping the Attach.txt file in most cases.
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i cant run it becase of the mouse issue

but i can tell you thats its windows 8 and every mouse i try does the same thing

and that for about 30 seconds after start i can use my mouse fine

 

So, this is a DESKTOP computer then, not a laptop, right?

Was Windows 8 preinstalled, or did you recently upgrade the OS?

What hardware or software changes were made before the problem began?

 

"Every mouse" -- can you please be more specific?

Is this wireless, bluetooth, USB, PS2, etc?

If it's USB or wireless, have you tried a different USB port?

Have you tried booting into Windows Safe Mode?

What other troubleshooting have you tried?

 

Sorry, but in order to better assist you, I'm pretty sure the staff and expert members will need more detailed information about the system and the devices, especially the different mice.

 

Please wait for help from one of the more expert members or staff - I hope they can help you sort this out. :)

 

daledoc1

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So, if it's a laptop, with a track pad, I'm not sure why you can't run DDS, if both the keyboard and trackpad are working? <just asking>

 

You can download the DDS tool on another rig, save it to a flash drive, and copy it to the desktop of the affected machine.

 

Also:

is the laptop under warranty?

What do you see in the device manager?

 

Honestly, though, it's likely going to take at least some basic scans to help sort this out.

Otherwise, it's a bit of a guessing game.

 

Again, the more expert members will likely have additional advice and some additional questions to help drill down to the source of the issue.

 

Thanks,

 

daledoc1

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if you need anything else just tel me

 

Yes, we need some basic system logs for starters -- the 2 from DDS. :)

There will likely be others requested by the expert members.

 

If you have a working keyboard and trackpad, you should be able to do anything that would otherwise use the mouse.

 

Also, until someone else comes along here, if the device is under warranty with HP, you might want to contact them directly, either Tech Support or Forum?

(Just a thought)

 

daledoc1

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