Runtime error 6 - Overflow

[trying50]

Running a full mbam scan this morning, a window appeared with :"Runtime error 6 - Overflow". Can someone explain please? The scan was on my wife's laptop and neither of us are skilled in the use of a computer.

[Maurice Naggar]

Hello Trying50,

 

Please get these logs/reports so that I can review.

Download mbam-check.exe and save it to your desktop    from  http://downloads.malwarebytes.org/file/mbam_check
On Vista/Windows 7, 8, Right-click on mbam-check.exe & select Run as Administrator & allow to Run.
On XP,Double-click on mbam-check.exe to run it.
It should then open a log file CheckResults.txt
You should attach the CheckResults.txt file located on your desktop so that I can review.

 

Download DDS and save it to your desktop from http://download.bleepingcomputer.com/sUBs/dds.com here
or http://download.bleepingcomputer.com/sUBs/dds.scr or
http://www.infospyware.net/sUBs/dds

Disable any script blocker if your antivirus/antimalware has it.
For directions on how, see How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
http://www.bleepingcomputer.com/forums/index.php?showtopic=114351

Do NOT turn off the firewall

Double click dds to run the tool.

DDS will run in a command prompt window and will take 3 to 4 minutes or so.
Follow and answer the prompts as appropriate.

When done, DDS will open two (2) logs: DDS.txt & Attach.txt
Save both reports to your desktop.
Please attach following logs in your next reply:
DDS.txt
Attach.txt

[trying50]

Have printed off the instructions but to be honest, I don't even understand some of the terminology let alone carry out the instructions.

 

Will this problem affect the use of the computer and/or will the uninstalling of mbam help.

[trying50]

My wife has just started to run another full mbam scan. Is this ok. Also can I have a simple explanation of what a Runtime error 6 - Overflow" is?

[daledoc1]

Hi, trying50:
 
Until Maurice returns, he just needs you to run a little scanning tool to provide some basic information about your system so that he can assist you with the error you are getting.
The tool is called "DDS".

It might be helpful to print out >>his instructions<<, so that you can refer to them, as you go.
Please take your time and try to follow the steps, one at a time, to download the file, save it to your desktop, and double-click it to run it (much as you would do with any program or application).

It looks more complicated than it really is.

Here are some helpdesk topics that explain how to do that "generally" (these are not specific to DDS):

How do I download a file via specific browser?


How do I save a file to my desktop?


Saving Text Documents in Notepad
 

DDS will produce 2 logs.
You will then follow the instructions to post them back to your next reply.
 

If you can at least run the DDS tool and save the two logs to your computer, we can then help guide you through the steps of posting them.
 
HTH until Maurice returns,
 
daledoc1

[trying50]

Hi daledoc and thank you for trying to help.

Printing out Maurice's instructions was easy even for us. How do I download a file via specific browser? was much more difficult and we have spent hours trying to carry out what for most, are probably simple instructions. We have decided therefore, to have a break from the problem overnight and if the laptop does not function normally in the morning, then, despite the fact that it is only about 6 months old, we will replace it. 

I  apologise to both yourself and Maurice for taking up your valuable time but must at last accept the fact that nearing 80, I am too old a dog to learn new tricks.

[Maurice Naggar]

Hello Trying50.

 

What program do you use for your browser?  Internet Explorer or what ?  Tell me that.

All you have to do is click 1 time on the link I listed and it will ( or should ) automatically start the download of the tool.

All you need do is follow the prompts after that point.   Save the file.

then double-click the file to start it running.

[trying50]

Hi Maurice. Internet Explorer.  My wife ran a full second scan yesterday and there were no problems. In addition, she has been using her laptop all day, again without problems. Although it is only a guess, and probably a wrong one, the problem may have been caused by the starting of the first full scan yesterday while the HP health check program was running,

[Maurice Naggar]

Very well then.  Thank you for the status update.

[Manie]

Very well then.  Thank you for the status update.

 

 

Please consider my request and get me a solution. I am also facing problem the Error 6 in Windows 7. I've followed your valuable suggestions.... Thank you!

attach.txt

dds.txt

[Firefox]

Hello and Welcome Manie

As everyone's computer is different, its best to start your own topic. Please try the steps below and if that does not solve your issue, then start a new topic an post the diagnostic logs....

• Please try the following and let us know if this corrects your issue or not. MBAM Clean Removal Process 2x
• Please try installing the new beta which has corrected some previously reported issues: - Malwarebytes Anti-Malware 2.0.2 Public Beta
• If that does not correct the issue then please read the following and post back the requested logs. - Diagnostic Logs
• NOTE: There is an FAQ section with valuable information located here: - Common Questions, Issues, and their Solutions

Thank You