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We have hundreds of accounts that are having issues because of this and even when we update on a new win 7 64bit rig MWB Pro still finds dozens of false positives and the problem happens all over again. Shouldn't the newest updates work? We're now seeing that the newest version of firefox is showing as a threat. 

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  • Root Admin

More than likely if you're having multiple hits it is probably due to an antivirus or other security software block.
 
Please run the following from one of the systems affected and we'll see if we can get you sorted out.
 
Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop
dds.scr
dds.com

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool.
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment.

  • When done, DDS will open two (2) logs:
    • DDS.txt
    • Attach.txt
  • Save both reports to your desktop
  • Please include the following logs in your next reply as an attachment: DDS.txt and Attach.txt
  • You can ignore the note about zipping the Attach.txt file and just post it or attach it.

 

 

 

 

Next

please create an mbam-check log:
 

  • Download mbam-check.exe from here and save it to your desktop
  • Double-click on mbam-check.exe to run it, it should then open a log file
  • Please do not copy and paste the entire contents of the log into your next post, instead please attach the log CheckResults.txt file which should now be located on your desktop to your next post

 

 

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