Malicious Website Blocking switches off with each restart

[dazzagee]

Hi there,

I keep finding that when I restart my computer (I normally just put it into sleep mode), my MBAM Pro switches off the malicious website blocking and I can't switch it back on unless I completely exit MBAM and restart it again, then I am able to reactivate the full protection.

If I don't do a full restart of MBAM, checking the box for blocking does nothing.

I am using Windows XP SP3

Can you offer any suggestions please?

Thank you

[AdvancedSetup]

Sorry to hear you're having issues. 

 

Please run the following scanner and send back the logs and we'll see if we can determine what's going on.

Download DDS from one of the locations below and save to your Desktop
dds.scr
dds.com

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool.
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment.

• When done, DDS will open two (2) logs:
  • DDS.txt
  • Attach.txt

• Save both reports to your desktop
• Please include the following logs in your next reply as an attachment: DDS.txt and Attach.txt
• You can ignore the note about zipping the Attach.txt file and just post it or attach it.

 

 

 

 

Then run this scanner and post back the log as well.

 

 

Please create an mbam-check log:
 

• Download mbam-check.exe from here and save it to your desktop
• Double-click on mbam-check.exe to run it, it should then open a log file
• Please do not copy and paste the entire contents of the log into your next post, instead please attach the log CheckResults.txt file which should now be located on your desktop to your next post