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Question about PUP.Optional.OpenCandy

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I downloaded DVDVideoSoft's Youtube Downloader.

I've been a trusted user of DVDVideoSoft's software for years now, and I've had no problems up until this point.


What exactly is this that Malwarebytes has detected, and is it really, truly harmfully to my computer?




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Hi there,
my name is Marius and I will assist you with your malware related problems.

Before we move on, please read the following points carefully.

  • First, read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
  • Perform everything in the correct order. Sometimes one step requires the previous one.
  • If you have any problems while following my instructions, Stop there and tell me the exact nature of your problem.
  • Do not run any other scans without instruction or add/remove software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
  • Post all logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
  • Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.
  • My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.

You told us that you removed several items with Malwarebytes´ Antimalware. This tool creates a log on every run and we need to see them.

  • The logs can be found here:
    C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
  • Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt
  • Zip any and all of these logs and attach the file to your next reply.

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I tried uploading the file as an attachment, but I got the error:



mbam-log-2013-11-06 (04-48-11).zip

Upload Skipped (No file was selected for upload)





So I'll just paste it here...




Malwarebytes Anti-Malware

Database version: v2013.11.03.04

Windows 7 Service Pack 1 x86 NTFS
Internet Explorer 10.0.9200.16721
Acer Aspire 5733 :: ACERASPIRE5733 [administrator]

11/6/2013 4:48:11 AM
mbam-log-2013-11-06 (04-48-11).txt

Scan type: Full scan (C:\|E:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 377670
Time elapsed: 1 hour(s), 24 minute(s), 32 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 2
C:\Users\Acer Aspire 5733\AppData\Local\Temp\is-GQ2PI.tmp\OCSetupHlp.dll (PUP.Optional.OpenCandy) -> Quarantined and deleted successfully.
C:\Users\Acer Aspire 5733\Downloads\FreeYouTubeDownload.exe (PUP.Optional.OpenCandy) -> Quarantined and deleted successfully.


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That´s ok.


OpenCandy is an advertising platform that may be incorporated in a windows installer.

When somebody runs this modified installer, OpenCandy may install other potentially unwanted programs.


See also here: http://en.wikipedia.org/wiki/OpenCandy


Don´t be afraid of it - Malwarebytes removed it succesfully.

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  • Root Admin

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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