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Antivirus Security Pro - I was very stupid


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OK I got myself infected this time by doing something very stupid because I was angry and tired.  I ran an EXE from my spam because I thought it was legitimate - I guess I got phished.

 

It is antivirus security pro.

 

The sad part is I did a custom Avira Free scan and custom MBAM scan before clicking on the file despite being tired.

 

I can mostly isolate it and remove lots of it but it activates again with an active internet connection.

 

I ran KAV Rescue Disk which enabled me to quarantine/delete lots of it and then I ran MBAM in normal mode which seemingly removed the rest of it and rebooted.  On boot things are fine but the moment the internet connection is activated, it goes off again.

 

I have repeated the process.

 

I am now writing this from safe mode with networking on the infected machine.

I am also running MBAR via safe mode - I am unsure if this is effective in safe mode but given I suspect this is a rootkit, it should be shouldn't it?

 

I'll run MBAR in safe mode and then in normal mode disconnected from the net.

 

I have managed to download DDS.

 

Anyhow given I cannot have an active internet connection in normal mode unless the system is clean.   How should I proceed?

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  • Root Admin

Please download and run the following.  It will run from Safe Mode

 

Please visit this webpage and read the ComboFix User's Guide:

  • Once you've read the article and are ready to use the program you can download it directly from the link below.
  • Important! - Please make sure you save combofix to your desktop and do not run it from your browser
  • Direct download link for: ComboFix.exe
  • Please make sure you disable your security applications before running ComboFix.
  • Once Combofix has completed it will produce and open a log file.  Please be patient as it can take some time to load.
  • Please attach that log file to your next reply.
  • If needed the file can be located here:  C:\combofix.txt
  • NOTE: If you receive the message "illegal operation has been attempted on a registry key that has been marked for deletion", just reboot the computer.


 

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  • Root Admin

If you're in Normal mode then please do the following so that we can get an idea of what is still possibly there. 

 

If you've not already done so please start here and post back the 2 log files DDS.txt and Attach.txt

General P2P/Piracy Warning:
 

 

 

If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.
Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.
If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.




Before we proceed further, please read all of the following instructions carefully.
If there is anything that you do not understand kindly ask before proceeding.
If needed please print out these instructions.

  • Please do not post logs using CODE, QUOTE, or FONT tags. Just paste them as direct text.
  • If the log is too large then you can use attachments by clicking on the More Reply Options button.
  • Please enable your system to show hidden files: How to see hidden files in Windows
  • Make sure you're subscribed to this topic:
    • Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly
  • Removing malware can be unpredictable...It is unlikely but things can go very wrong! Please make sure you Backup all files that cannot be replaced if something were to happen. You can copy them to a CD/DVD, external drive or a pen drive
  • Please don't run any other scans, download, install or uninstall any programs unless requested by me while I'm working with you.
  • The removal of malware is not instantaneous, please be patient. Often we are also on a different Time Zone.
  • Perform everything in the correct order. Sometimes one step requires the previous one.
  • If you have any problems while following my instructions, Stop there and tell me the exact nature of the issue.
  • You can check here if you're not sure if your computer is 32-bit or 64-bit
  • Please disable your antivirus while running any requested scanners so that they do not interfere with the scanners.
  • When we are done, I'll give you instructions on how to cleanup all the tools and logs
  • Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.
  • Your topic will be closed if you haven't replied within 3 days
  • (If I have not responded within 24 hours, please send me a Private Message as a reminder)



STEP 0
RKill is a program that was developed at BleepingComputer.com that attempts to terminate known malware processes
so that your normal security software can then run and clean your computer of infections.
When RKill runs it will kill malware processes and then removes incorrect executable associations and fixes policies
that stop us from using certain tools. When finished it will display a log file that shows the processes that were
terminated while the program was running.

As RKill only terminates a program's running process, and does not delete any files, after running it you should not reboot
your computer as any malware processes that are configured to start automatically will just be started again.
Instead, after running RKill you should immediately scan your computer using the requested scans I've included.

Please download Rkill by Grinler from one of the links below and save it to your desktop.



Link 1
Link 2


  • On Windows XP double-click on the Rkill desktop icon to run the tool.
  • On Windows Vista/Windows 7 or 8, right-click on the Rkill desktop icon and select Run As Administrator
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
  • Do not reboot the computer, you will need to run the application again.



STEP 01
Backup the Registry:
Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.



  • Please download ERUNT from one of the following links: Link1 | Link2 | Link3
  • ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.
  • Double click on erunt-setup.exe to Install ERUNT by following the prompts.
  • NOTE: Do not choose to allow ERUNT to add an Entry to the Startup folder. Click NO.
  • Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
  • Choose a location for the backup.
    • Note: the default location is C:\Windows\ERDNT which is acceptable.
  • Make sure that at least the first two check boxes are selected.
  • Click on OK
  • Then click on YES to create the folder.
  • Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe

STEP 02
Please download RogueKiller and save it to your desktop.

You can check here if you're not sure if your computer is 32-bit or 64-bit



  • RogueKiller 32-bit | RogueKiller 64-bit
  • Quit all running programs.
  • For Windows XP, double-click to start.
  • For Vista,Windows 7/8, Right-click on the program and select Run as Administrator to start and when prompted allow it to run.
  • Read and accept the EULA (End User Licene Agreement)
  • Click Scan to scan the system.
  • When the scan completes Close the program > Don't Fix anything!
  • Don't run any other options, they're not all bad!!
  • Post back the report which should be located on your desktop.
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DDS (Ver_2012-11-20.01) - NTFS_x86
Internet Explorer: 10.0.9200.16686
Run by CLEAN-LAPTOP at 17:13:26 on 2013-11-06
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.61.1033.18.1976.299 [GMT 11:00]
.
AV: Norton Internet Security *Disabled/Outdated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
AV: Avira Desktop *Enabled/Updated* {F67B4DE5-C0B4-6C3F-0EFF-6C83BD5D0C2C}
SP: Avira Desktop *Enabled/Updated* {4D1AAC01-E68E-63B1-344F-57F1C6DA4691}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton Internet Security *Disabled/Outdated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton Internet Security *Disabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
.
============== Running Processes ================
.
C:\windows\system32\wininit.exe
C:\windows\system32\lsm.exe
C:\Program Files\IDT\WDM\STacSV.exe
C:\windows\System32\spoolsv.exe
C:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
C:\Program Files\IDT\WDM\aestsrv.exe
C:\Program Files\Avira\AntiVir Desktop\avguard.exe
C:\Program Files\Motorola\Bluetooth\devmgrsrv.exe
C:\Program Files\Hewlett-Packard\Shared\HPDrvMntSvc.exe
C:\Program Files\Hewlett-Packard\HP HotKey Support\hpHotkeyMonitor.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Norton Internet Security\Engine\18.7.2.3\ccSvcHst.exe
C:\Program Files\Symantec\Norton Online Backup\NOBuAgent.exe
C:\Program Files\PDF Complete\pdfsvc.exe
c:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Motorola\Bluetooth\obexsrv.exe
C:\windows\system32\taskhost.exe
C:\windows\system32\wbem\unsecapp.exe
C:\windows\system32\Dwm.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\windows\Explorer.EXE
C:\windows\system32\wbem\wmiprvse.exe
C:\Program Files\Norton Internet Security\Engine\18.7.2.3\ccSvcHst.exe
C:\Program Files\Avira\AntiVir Desktop\avshadow.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\windows\system32\SearchIndexer.exe
C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
C:\Program Files\Hewlett-Packard\HP HotKey Support\QLBController.exe
C:\Program Files\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exe
C:\Program Files\Hewlett-Packard\Shared\hpqToaster.exe
C:\windows\system32\igfxsrvc.exe
C:\Program Files\Acronis\TrueImageHome\TimounterMonitor.exe
C:\Program Files\Hewlett-Packard\Shared\hpCaslNotification.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedhlp.exe
C:\Program Files\IDT\WDM\sttray.exe
C:\Program Files\Telstra\Mobile Broadband Manager\TelstraUCM.exe
C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
C:\Program Files\Motorola\Bluetooth\audiosrv.exe
C:\Program Files\Motorola\Bluetooth\btplayerctrl.exe
C:\Program Files\Winamp\winampa.exe
C:\Program Files\HP\HP Software Update\hpwuschd2.exe
C:\Program Files\Common Files\LightScribe\LightScribeControlPanel.exe
C:\Program Files\SugarSync\SugarSyncManager.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\Hewlett-Packard\HP Support Framework\hpsa_service.exe
C:\Program Files\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe
C:\windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe
C:\windows\system32\wuauclt.exe
C:\Program Files\Microsoft\BingBar\7.2.241.0\SeaPort.exe
C:\windows\system32\DllHost.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Microsoft Office\Office14\OUTLOOK.EXE
C:\windows\notepad.exe
C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\windows\system32\Macromed\Flash\FlashPlayerPlugin_11_9_900_117.exe
C:\windows\system32\Macromed\Flash\FlashPlayerPlugin_11_9_900_117.exe
C:\windows\system32\vssvc.exe
C:\windows\system32\conhost.exe
C:\windows\system32\wbem\wmiprvse.exe
C:\windows\system32\svchost.exe -k DcomLaunch
C:\windows\system32\svchost.exe -k RPCSS
C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\windows\system32\svchost.exe -k LocalService
C:\windows\system32\svchost.exe -k netsvcs
C:\windows\system32\svchost.exe -k GPSvcGroup
C:\windows\system32\svchost.exe -k NetworkService
C:\windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\windows\system32\svchost.exe -k hpdevmgmt
C:\windows\System32\svchost.exe -k HPZ12
C:\windows\System32\svchost.exe -k HPZ12
C:\windows\system32\svchost.exe -k imgsvc
C:\windows\system32\svchost.exe -k HPService
C:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\windows\System32\svchost.exe -k LocalServicePeerNet
C:\windows\System32\svchost.exe -k swprv
.
============== Pseudo HJT Report ===============
.

BHO: HP Print Enhancer: {0347C33E-8762-4905-BF09-768834316C61} - c:\program files\hp\digital imaging\smart web printing\hpswp_printenhancer.dll
BHO: Symantec NCO BHO: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - c:\program files\norton internet security\engine\18.7.2.3\coieplg.dll
BHO: Symantec Intrusion Prevention: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - c:\program files\norton internet security\engine\18.7.2.3\ips\ipsbho.dll
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - c:\program files\microsoft office\office14\GROOVEEX.DLL
BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Skype Browser Helper: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - c:\program files\microsoft office\office14\URLREDIR.DLL
BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\microsoft\bingbar\7.2.241.0\BingExt.dll
BHO: HP Smart BHO Class: {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - c:\program files\norton internet security\engine\18.7.2.3\coieplg.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - c:\program files\norton internet security\engine\18.7.2.3\coieplg.dll
TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} - c:\program files\microsoft\bingbar\7.2.241.0\BingExt.dll
EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - c:\program files\hp\digital imaging\smart web printing\hpswp_bho.dll
EB: HP Smart Web Printing: {555D4D79-4BD2-4094-A395-CFC534424A05} - c:\program files\hp\digital imaging\smart web printing\hpswp_bho.dll
uRun: [LightScribe Control Panel] c:\program files\common files\lightscribe\LightScribeControlPanel.exe -hidden
uRun: [sugarSync] "c:\program files\sugarsync\SugarSyncManager.exe" -startInTray -usedelay=true
uRun: [skype] "c:\program files\skype\phone\Skype.exe" /minimized /regrun
mRun: [QLBController] c:\program files\hewlett-packard\hp hotkey support\QLBController.exe /start
mRun: [iAStorIcon] c:\program files\intel\intel® rapid storage technology\IAStorIcon.exe
mRun: [PDF Complete] c:\program files\pdf complete\pdfsty.exe
mRun: [synTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [WirelessAssistant] c:\program files\hewlett-packard\hp wireless assistant\HPWAMain.exe
mRun: [igfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [bTMTrayAgent] rundll32.exe "c:\program files\motorola\bluetooth\btmshell.dll",TrayApp
mRun: [NortonOnlineBackup] c:\program files\symantec\norton online backup\NOBuClient.exe
mRun: [TrueImageMonitor.exe] c:\program files\acronis\trueimagehome\TrueImageMonitor.exe
mRun: [AcronisTimounterMonitor] c:\program files\acronis\trueimagehome\TimounterMonitor.exe
mRun: [Acronis Scheduler2 Service] "c:\program files\common files\acronis\schedule2\schedhlp.exe"
mRun: [sysTrayApp] c:\program files\idt\wdm\sttray.exe
mRun: [bigPondWirelessBroadbandCM] "c:\program files\telstra\mobile broadband manager\TelstraUCM.exe" -tsr
mRun: [avgnt] "c:\program files\avira\antivir desktop\avgnt.exe" /min
mRun: [bCSSync] "c:\program files\microsoft office\office14\BCSSync.exe" /DelayServices
mRun: [WinampAgent] "c:\program files\winamp\winampa.exe"
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
StartupFolder: c:\users\clean-~1\appdata\roaming\micros~1\windows\startm~1\programs\startup\digsby.lnk - c:\program files\digsby\digsby.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - c:\progra~1\micros~2\office14\ONBttnIE.dll/105
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\program files\microsoft office\office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - c:\program files\microsoft office\office14\ONBttnIELinkedNotes.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
IE: {bd707fe6-39f6-4bda-9265-86a76719bdc5} - c:\program files\motorola\bluetooth\btmiesend.htm
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
TCP: NameServer = 192.168.2.1
TCP: Interfaces\{02714B3D-8198-41CB-AE41-242A194200C4} : DHCPNameServer = 10.4.182.20 10.4.81.103
TCP: Interfaces\{5FED9F7E-157B-4C30-A938-15BB0FEBEA44} : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{A51B206B-1615-47CE-9641-97C747F949A5} : NameServer = 203.21.20.20,203.10.1.19,8.8.8.8,8.8.4.4,208.67.222.222,208.67.220.220
TCP: Interfaces\{A51B206B-1615-47CE-9641-97C747F949A5} : DHCPNameServer = 192.168.2.1
TCP: Interfaces\{A51B206B-1615-47CE-9641-97C747F949A5}\4617033377966696 : NameServer = 203.21.20.20,203.10.1.19,8.8.8.8,8.8.4.4,208.67.222.222,208.67.220.220
TCP: Interfaces\{A51B206B-1615-47CE-9641-97C747F949A5}\4617033377966696 : DHCPNameServer = 192.168.2.1
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - c:\program files\common files\microsoft shared\office14\MSOXMLMF.DLL
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\program files\common files\skype\Skype4COM.dll
Notify: igfxcui - igfxdev.dll
SSODL: WebCheck - <orphaned>
SEH: SABShellExecuteHook Class - {5AE067D3-9AFB-48E0-853A-EBB7F4A000DA} - c:\program files\superantispyware\SASSEH.DLL
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - c:\program files\microsoft office\office14\GROOVEEX.DLL
mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "c:\program files\common files\lightscribe\LSRunOnce.exe"
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "c:\program files\google\chrome\application\30.0.1599.101\installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\clean-laptop\appdata\roaming\mozilla\firefox\profiles\uraoiwsl.default\

FF - plugin: c:\progra~1\micros~2\office14\NPAUTHZ.DLL
FF - plugin: c:\progra~1\micros~2\office14\NPSPWRAP.DLL
FF - plugin: c:\program files\foxit software\foxit reader\plugins\npFoxitReaderPlugin.dll
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\update\1.3.21.165\npGoogleUpdate3.dll
FF - plugin: c:\program files\logitech\harmony remote driver\NprtHarmonyPlugin.dll
FF - plugin: c:\program files\microsoft silverlight\5.1.20513.0\npctrlui.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_9_900_117.dll
FF - ExtSQL: 2013-09-29 18:46; old.compose@gmail.com; c:\users\clean-laptop\appdata\roaming\mozilla\firefox\profiles\uraoiwsl.default\extensions\old.compose@gmail.com.xpi
FF - ExtSQL: !HIDDEN! 2013-07-23 15:51; smartwebprinting@hp.com; c:\program files\hp\digital imaging\smart web printing\MozillaAddOn3
.
============= SERVICES / DRIVERS ===============
.
R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\nis\1207020.003\symds.sys [2012-6-12 340088]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nis\1207020.003\symefa.sys [2012-6-12 744568]
R1 avkmgr;avkmgr;c:\windows\system32\drivers\avkmgr.sys [2012-11-16 37352]
R1 BHDrvx86;BHDrvx86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.1.0.37\definitions\bashdefs\20100810.004\BHDrvx86.sys [2011-3-3 692272]
R1 IDSVix86;IDSVix86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.1.0.37\definitions\ipsdefs\20100706.002\IDSVix86.sys [2011-3-3 344112]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\SASDIFSV.SYS [2010-2-18 12880]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2010-5-11 67664]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\nis\1207020.003\ironx86.sys [2012-6-12 136312]
R1 SymNetS;Symantec Network Security WFP Driver;c:\windows\system32\drivers\nis\1207020.003\symnets.sys [2012-6-12 299640]
R2 !SASCORE;SAS Core Service;c:\program files\superantispyware\SASCORE.EXE [2011-5-5 116608]
R2 AESTFilters;Andrea ST Filters Service;c:\program files\idt\wdm\AEstSrv.exe [2011-3-3 81920]
R2 AntiVirSchedulerService;Avira Scheduler;c:\program files\avira\antivir desktop\sched.exe [2012-11-16 440392]
R2 AntiVirService;Avira Real-Time Protection;c:\program files\avira\antivir desktop\avguard.exe [2012-11-16 440392]
R2 avgntflt;avgntflt;c:\windows\system32\drivers\avgntflt.sys [2012-11-16 89376]
R2 Bluetooth OBEX Service;Bluetooth OBEX Service;c:\program files\motorola\bluetooth\obexsrv.exe [2011-3-3 512776]
R2 HP Support Assistant Service;HP Support Assistant Service;c:\program files\hewlett-packard\hp support framework\HPSA_Service.exe [2011-6-21 85560]
R2 HPDrvMntSvc.exe;HP Quick Synchronization Service;c:\program files\hewlett-packard\shared\HPDrvMntSvc.exe [2011-3-28 94264]
R2 hpHotkeyMonitor;HP Hotkey Monitor;c:\program files\hewlett-packard\hp hotkey support\hpHotkeyMonitor.exe [2010-3-2 264248]
R2 IAStorDataMgrSvc;Intel® Rapid Storage Technology;c:\program files\intel\intel® rapid storage technology\IAStorDataMgrSvc.exe [2010-12-4 13336]
R2 NIS;Norton Internet Security;c:\program files\norton internet security\engine\18.7.2.3\ccsvchst.exe [2012-6-12 130008]
R2 NOBU;Norton Online Backup;c:\program files\symantec\norton online backup\nobuagent.exe service --> c:\program files\symantec\norton online backup\NOBuAgent.exe service [?]
R2 pdfcDispatcher;PDF Document Manager;c:\program files\pdf complete\pdfsvc.exe [2010-12-4 635416]
R3 BBUpdate;BBUpdate;c:\program files\microsoft\bingbar\7.2.241.0\SeaPort.EXE [2013-7-23 240288]
R3 Bluetooth Device Manager;Bluetooth Device Manager;c:\program files\motorola\bluetooth\devmgrsrv.exe [2011-3-3 3537672]
R3 Bluetooth Media Service;Bluetooth Media Service;c:\program files\motorola\bluetooth\audiosrv.exe [2011-3-3 824584]
R3 BTMUSB;Motorola Bluetooth Radio Service;c:\windows\system32\drivers\btmusb.sys [2011-3-3 377344]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2011-3-3 102448]
R3 IntcHdmiAddService;Intel® High Definition Audio HDMI;c:\windows\system32\drivers\IntcHdmi.sys [2010-3-15 127488]
R3 netr28;Ralink 802.11n Extensible Wireless Driver;c:\windows\system32\drivers\netr28.sys [2011-3-3 794464]
R3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\drivers\Rt86win7.sys [2011-6-10 394856]
R3 rtsuvc;HP Webcam [2 MP Fixed];c:\windows\system32\drivers\rtsuvc.sys [2011-3-3 78848]
S2 BBSvc;BingBar Service;c:\program files\microsoft\bingbar\7.2.241.0\BBSvc.EXE [2013-7-23 193696]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2012-7-9 104912]
S2 SkypeUpdate;Skype Updater;c:\program files\skype\updater\Updater.exe [2013-9-5 171680]
S3 androidusb;SAMSUNG Android Composite ADB Interface Driver;c:\windows\system32\drivers\ssadadb.sys [2011-5-13 30312]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-14 229888]
S3 btmaudio;Motorola Bluetooth Audio Service;c:\windows\system32\drivers\btmaud.sys [2011-3-3 32896]
S3 BTMCOM;Bluetooth Serial Port;c:\windows\system32\drivers\btmcom.sys [2011-3-3 41344]
S3 epmntdrv;epmntdrv;c:\windows\system32\epmntdrv.sys [2011-11-12 14216]
S3 EuGdiDrv;EuGdiDrv;c:\windows\system32\EuGdiDrv.sys [2011-11-12 8456]
S3 ivusb;Initio Driver for USB Default Controller;c:\windows\system32\drivers\ivusb.sys [2010-7-29 25112]
S3 massfilter;ZTE Mass Storage Filter Driver;c:\windows\system32\drivers\massfilter.sys [2008-4-29 7168]
S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;c:\windows\system32\drivers\rdpvideominiport.sys [2013-1-1 14848]
S3 ssadbus;SAMSUNG Android USB Composite Device driver (WDM);c:\windows\system32\drivers\ssadbus.sys [2011-5-13 121064]
S3 ssadmdfl;SAMSUNG Android USB Modem (Filter);c:\windows\system32\drivers\ssadmdfl.sys [2011-5-13 12776]
S3 ssadmdm;SAMSUNG Android USB Modem Drivers;c:\windows\system32\drivers\ssadmdm.sys [2011-5-13 136808]
S3 ssadserd;SAMSUNG Android USB Diagnostic Serial Port (WDM);c:\windows\system32\drivers\ssadserd.sys [2011-5-13 114280]
S3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\TsUsbFlt.sys [2013-1-1 49664]
S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2011-7-15 1343400]
S3 ZTEusbnet;ZTE USB-NDIS miniport;c:\windows\system32\drivers\ZTEusbnet.sys [2012-5-7 114688]
.
=============== Created Last 30 ================
.
2013-11-06 03:49:32    --------    d-----w-    c:\programdata\Malwarebytes' Anti-Malware (portable)
2013-11-05 21:54:20    --------    d---a-w-    C:\Kaspersky Rescue Disk 10.0
2013-11-01 10:02:01    --------    d-----w-    c:\users\clean-laptop\appdata\roaming\HandBrake
2013-11-01 10:01:37    --------    d-----w-    c:\program files\Handbrake
.
==================== Find3M  ====================
.
2013-11-06 04:41:51    75992    ----a-w-    c:\windows\system32\drivers\mbamchameleon.sys
2013-10-10 05:40:27    71048    ----a-w-    c:\windows\system32\FlashPlayerCPLApp.cpl
2013-10-10 05:40:27    692616    ----a-w-    c:\windows\system32\FlashPlayerApp.exe
2013-10-07 10:17:21    89376    ----a-w-    c:\windows\system32\drivers\avgntflt.sys
2013-10-07 10:17:21    67680    ----a-w-    c:\windows\system32\drivers\avnetflt.sys
2013-10-07 10:17:21    37352    ----a-w-    c:\windows\system32\drivers\avkmgr.sys
2013-08-10 03:59:10    1767936    ----a-w-    c:\windows\system32\wininet.dll
2013-08-10 03:58:09    2876928    ----a-w-    c:\windows\system32\jscript9.dll
2013-08-10 03:58:06    61440    ----a-w-    c:\windows\system32\iesetup.dll
2013-08-10 03:58:06    109056    ----a-w-    c:\windows\system32\iesysprep.dll
2013-08-10 03:07:50    2706432    ----a-w-    c:\windows\system32\mshtml.tlb
2013-08-10 02:17:19    71680    ----a-w-    c:\windows\system32\RegisterIEPKEYs.exe
.
============= FINISH: 17:14:52.62 ===============
 

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.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 12/07/2011 12:43:06 PM
System Uptime: 6/11/2013 3:36:58 PM (2 hours ago)
.
Motherboard: Hewlett-Packard |  | 1526
Processor: Pentium® Dual-Core CPU       T4500  @ 2.30GHz | Intel® Genuine processor | 1196/200mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 448 GiB total, 340.47 GiB free.
E: is FIXED (FAT32) - 2 GiB total, 1.981 GiB free.
G: is CDROM ()
.
==== Disabled Device Manager Items =============
.
Class GUID: {4d36e971-e325-11ce-bfc1-08002be10318}
Description: Photosmart Prem C410 series
Device ID: ROOT\MULTIFUNCTION\0000
Manufacturer: HP
Name: Photosmart Prem C410 series
PNP Device ID: ROOT\MULTIFUNCTION\0000
Service:
.
Class GUID: {6bdd1fc6-810f-11d0-bec7-08002be2092f}
Description: Photosmart Prem C410 series
Device ID: ROOT\IMAGE\0000
Manufacturer: HP
Name: Photosmart Prem C410 series
PNP Device ID: ROOT\IMAGE\0000
Service: StillCam
.
==== System Restore Points ===================
.
RP146: 13/10/2013 5:51:55 PM - Scheduled Checkpoint
RP147: 13/10/2013 10:01:43 PM - HPSF Restore Point
RP148: 14/10/2013 7:40:39 AM - HPSF Restore Point
RP149: 21/10/2013 7:08:26 PM - Scheduled Checkpoint
RP150: 24/10/2013 7:05:16 PM - 241013
RP151: 24/10/2013 7:22:25 PM - Windows Backup
RP152: 5/11/2013 10:55:35 AM - Scheduled Checkpoint
RP153: 6/11/2013 4:45:23 PM - KAVRescueMBARafterAVPro
.
==== Installed Programs ======================
.
32 Bit HP CIO Components Installer
7-Zip 9.20
Acronis True Image Home
Adobe AIR
Adobe Digital Editions
Adobe Flash Player 11 ActiveX
Adobe Flash Player 11 Plugin
AMR to MP3 Converter 1.4
Audacity 2.0.3
Auslogics Disk Defrag
Avira Free Antivirus
Bing Bar
Bing Rewards Client Installer
BufferChm
C410
CamStudio Lossless Codec
CamStudio OSS Desktop Recorder
CCleaner
Corel Home Office
Corel Home Office - CS Templates
Corel Home Office - CT Templates
Corel Home Office - IPM
Corel Home Office - JP Templates
Corel Home Office - KR Templates
Corel Home Office - Launcher
Corel Home Office - Templates RU
Corel Home Office - Templates1
Coupon Printer for Windows
D-Link DSLs
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Destinations
DeviceDiscovery
Digsby
DocProc
e-tax 2012
e-tax 2012 - Helpdesk
EASEUS Partition Master 9.1.0 Home Edition
Energy Star Digital Logo
Fax
FeedDemon
Foxit Reader
GenoPro
GIMP 2.6.11
Google Chrome
Google Earth Plug-in
Google Update Helper
GPBaseService2
HandBrake 0.9.9
Hewlett-Packard ACLM.NET v1.1.1.0
HP Customer Experience Enhancements
HP Customer Participation Program 14.0
HP Documentation
HP ESU for Microsoft Windows 7
HP HotKey Support
HP Imaging Device Functions 14.0
HP Photo Creations
HP Photosmart Prem C410 All-In-One Driver Software 14.0 Rel. 7
HP Setup
HP Smart Web Printing 4.60
HP SoftPaq Download Manager
HP Software Framework
HP Software Setup
HP Solution Center 14.0
HP Support Assistant
HP Update
HP Web Camera
HP Webcam
HP Webcam Driver
HP Wireless Assistant
HPAppStudio
HPDiagnosticAlert
HPPhotoGadget
HPProductAssistant
HPSSupply
IDT Audio
Intel® Graphics Media Accelerator Driver
Intel® Rapid Storage Technology
IrfanView (remove only)
Janetter 4.2.2.0
LAME v3.99.3 (for Windows)
LightScribe System Software
Logitech Harmony Remote Software
Malwarebytes Anti-Malware version 1.75.0.1300
MarketResearch
MetroTwit
Microsoft .NET Framework 4.5
Microsoft Chart Controls for Microsoft .NET Framework 3.5 (KB2500170)
Microsoft Office 2010
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office Groove MUI (English) 2010
Microsoft Office InfoPath MUI (English) 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Outlook MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office Professional Plus 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Word MUI (English) 2010
Microsoft Silverlight
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
Mozilla Firefox 25.0 (x86 en-US)
Mozilla Maintenance Service
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MYOB AccountRight Enterprise v19 ED
MYOB ODBC Direct v10 AUS
Network
Norton Internet Security
Norton Online Backup
OCR Software by I.R.I.S. 14.0
Octoshape add-in for Adobe Flash Player
Pawn 2
PDF Complete Special Edition
PS_AIO_07_C410_SW_Min
QuickTransfer
Ralink Motorola BC4 Bluetooth 3.0+HS Adapter
Ralink RT3090 802.11b/g/n WiFi Adapter
Realtek Ethernet Controller All-In-One Windows Driver
Roxio Activation Module
Roxio Creator Audio
Roxio Creator Business
Roxio Creator Business v10
Roxio Creator Copy
Roxio Creator Data
Roxio Creator Tools
Roxio Express Labeler 3
Scan
Security Update for Microsoft .NET Framework 4.5 (KB2737083)
Security Update for Microsoft .NET Framework 4.5 (KB2742613)
Security Update for Microsoft .NET Framework 4.5 (KB2789648)
Security Update for Microsoft .NET Framework 4.5 (KB2804582)
Security Update for Microsoft .NET Framework 4.5 (KB2833957)
Security Update for Microsoft .NET Framework 4.5 (KB2840642)
Security Update for Microsoft .NET Framework 4.5 (KB2840642v2)
Security Update for Microsoft Excel 2010 (KB2760597) 32-Bit Edition
Security Update for Microsoft InfoPath 2010 (KB2687422) 32-Bit Edition
Security Update for Microsoft InfoPath 2010 (KB2760406) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553371) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2589320) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2598243) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687276) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687423) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687510) 32-Bit Edition
Security Update for Microsoft Outlook 2010 (KB2794707) 32-Bit Edition
Security Update for Microsoft Publisher 2010 (KB2553147) 32-Bit Edition
Security Update for Microsoft Visio 2010 (KB2810068) 32-Bit Edition
Security Update for Microsoft Word 2010 (KB2760769) 32-Bit Edition
Shop for HP Supplies
Skype Click to Call
Skype™ 6.9
SmartWebPrinting
SolutionCenter
Status
SugarSync Manager
SUPERAntiSpyware
SuperSTAR
SuperTABLE 6.5.1.26
Synaptics Pointing Device Driver
Telstra Mobile Broadband Manager
Toolbox
TrayApp
TweetDeck
Update for Microsoft .NET Framework 4.5 (KB2750147)
Update for Microsoft .NET Framework 4.5 (KB2805221)
Update for Microsoft .NET Framework 4.5 (KB2805226)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553157) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589370) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687503) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760758) 32-Bit Edition
Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2810072) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition
VLC media player 2.0.8
WebReg
Winamp
Winamp Detector Plug-in
Windows 7 Default Setting
Windows Driver Package - Cmotech (cmusbnet) Net  (06/11/2007 2.0.0.9)
Windows Driver Package - Cmotech Modem  (12/13/2006 2.0.3.5)
Windows Driver Package - Cmotech Ports  (12/13/2006 2.0.3.5)
Windows Live ID Sign-in Assistant
Windows Media Player Firefox Plugin
WinFF 1.3.2
WinPcap 4.1.2
WinZip 14.5
.
==== Event Viewer Messages From Past Week ========
.
6/11/2013 4:28:39 PM, Error: mbamchameleon [61440]  -
6/11/2013 3:44:08 PM, Error: Service Control Manager [7022]  - The Windows Update service hung on starting.
6/11/2013 3:33:43 PM, Error: Service Control Manager [7001]  - The Computer Browser service depends on the Server service which failed to start because of the following error:  The dependency service or group failed to start.
6/11/2013 3:31:22 PM, Error: Disk [11]  - The driver detected a controller error on \Device\Harddisk1\DR1.
6/11/2013 3:08:34 PM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service Bluetooth Device Manager with arguments "" in order to run the server: {3428CA47-50B8-48C2-8839-48D3C4C59B23}
6/11/2013 3:06:10 PM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service MSIServer with arguments "" in order to run the server: {000C101C-0000-0000-C000-000000000046}
6/11/2013 2:48:30 PM, Error: Service Control Manager [7000]  - The mbamchameleon service failed to start due to the following error:  The driver was not loaded because the system is booting into safe mode.
6/11/2013 2:41:49 PM, Error: Service Control Manager [7001]  - The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error:  The dependency service or group failed to start.
6/11/2013 2:41:33 PM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1068" attempting to start the service fdPHost with arguments "" in order to run the server: {D3DCB472-7261-43CE-924B-0704BD730D5F}
6/11/2013 2:41:33 PM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1068" attempting to start the service fdPHost with arguments "" in order to run the server: {145B4335-FE2A-4927-A040-7C35AD3180EF}
6/11/2013 2:39:36 PM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
6/11/2013 2:39:36 PM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
6/11/2013 2:39:30 PM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
6/11/2013 2:39:23 PM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}
6/11/2013 2:39:16 PM, Error: Service Control Manager [7026]  - The following boot-start or system-start driver(s) failed to load:  avipbb avkmgr BHDrvx86 discache eeCtrl IDSVix86 SASDIFSV SASKUTIL spldr SRTSPX ssmdrv SymIRON SymNetS Wanarpv6
4/11/2013 3:28:55 PM, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.
31/10/2013 7:56:57 PM, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the NIS service.
31/10/2013 10:41:08 AM, Error: Disk [11]  - The driver detected a controller error on \Device\Harddisk1\DR15.
30/10/2013 9:28:01 AM, Error: Disk [11]  - The driver detected a controller error on \Device\Harddisk1\DR14.
30/10/2013 7:42:38 AM, Error: Tcpip [4199]  - The system detected an address conflict for IP address 192.168.2.2 with the system having network hardware address B4-07-F9-A2-7E-5E. Network operations on this system may be disrupted as a result.
2/11/2013 10:29:40 AM, Error: iaStor [9]  - The device, \Device\Ide\iaStor0, did not respond within the timeout period.
.
==== End Of File ===========================
 

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  • Root Admin

Why is the computer running both Norton and Avira antivirus?

You should only have 1 antivirus installed.

 

Difficult to tell if you're still having issues as the Event Logs show stuff but it may have already been cleaned up.

 

I would recommend at least running these

 

Please download Junkware Removal Tool to your desktop.

  • Shutdown your antivirus to avoid any conflicts.
  • Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next reply message
  • When completed make sure to re-enable your antivirus

 

 

 

 

Lets clean out any adware now: (this will require a reboot so save all your work)

Please download AdwCleaner by Xplode and save to your Desktop.

  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • When it's done you'll see: Pending: Please uncheck elements you don't want removed.
  • Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • Look over the log especially under Files/Folders for any program you want to save.
  • If there's a program you may want to save, just uncheck it from AdwCleaner.
  • If you're not sure, post the log for review. (all items found are adware/spyware/foistware)
  • If you're ready to clean it all up.....click the Clean button.
  • After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  • Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
  • To restore an item that has been deleted:
  • Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.

Then..................

Open up Malwarebytes > Settings Tab > Scanner Settings > Under action for PUP > Select: Show in Results List and Check for removal.

Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post the report.

Make sure that everything is checked, and click Remove Selected.

 

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RogueKiller V8.7.6 [Oct 28 2013] by Tigzy
mail : tigzyRK<at>gmail<dot>com
Feedback : http://www.adlice.com/forum/
Website : http://www.adlice.com/softwares/roguekiller/
Blog : http://tigzyrk.blogspot.com/

Operating System : Windows 7 (6.1.7601 Service Pack 1) 32 bits version
Started in : Normal mode
User : CLEAN-LAPTOP [Admin rights]
Mode : Scan -- Date : 11/06/2013 17:30:55
| ARK || FAK || MBR |

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 5 ¤¤¤
[DNS][PUM] HKLM\[...]\CCSet\[...]\{A51B206B-1615-47CE-9641-97C747F949A5} : NameServer (203.21.20.20,203.10.1.19,8.8.8.8,8.8.4.4,208.67.222.222,208.67.220.220 [AUSTRALIA (AU) - AUSTRALIA (AU) - UNITED STATES (US) - UNITED STATES (US) - UNITED STATES (US) - UNITED STATES (US)]) -> FOUND
[DNS][PUM] HKLM\[...]\CS001\[...]\{A51B206B-1615-47CE-9641-97C747F949A5} : NameServer (203.21.20.20,203.10.1.19,8.8.8.8,8.8.4.4,208.67.222.222,208.67.220.220 [AUSTRALIA (AU) - AUSTRALIA (AU) - UNITED STATES (US) - UNITED STATES (US) - UNITED STATES (US) - UNITED STATES (US)]) -> FOUND
[DNS][PUM] HKLM\[...]\CS002\[...]\{A51B206B-1615-47CE-9641-97C747F949A5} : NameServer (203.21.20.20,203.10.1.19,8.8.8.8,8.8.4.4,208.67.222.222,208.67.220.220 [AUSTRALIA (AU) - AUSTRALIA (AU) - UNITED STATES (US) - UNITED STATES (US) - UNITED STATES (US) - UNITED STATES (US)]) -> FOUND
[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND
[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

¤¤¤ Scheduled tasks : 0 ¤¤¤

¤¤¤ Startup Entries : 0 ¤¤¤

¤¤¤ Web browsers : 0 ¤¤¤

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver : [LOADED] ¤¤¤
[Address] SSDT[13] : NtAlertResumeThread @ 0x83126DF3 -> HOOKED (Unknown @ 0x8827DF08)
[Address] SSDT[14] : NtAlertThread @ 0x83079CB7 -> HOOKED (Unknown @ 0x88282710)
[Address] SSDT[19] : NtAllocateVirtualMemory @ 0x83072CAC -> HOOKED (Unknown @ 0x88280638)
[Address] SSDT[22] : NtAlpcConnectPort @ 0x830BE576 -> HOOKED (Unknown @ 0x88208460)
[Address] SSDT[43] : NtAssignProcessToJobObject @ 0x830480BA -> HOOKED (Unknown @ 0x88284438)
[Address] SSDT[74] : NtCreateMutant @ 0x83059348 -> HOOKED (Unknown @ 0x8827DD00)
[Address] SSDT[84] : NtCreateSection @ 0x8306C12D -> HOOKED (Unknown @ 0x954F85BE)
[Address] SSDT[86] : NtCreateSymbolicLinkObject @ 0x8304A9C2 -> HOOKED (Unknown @ 0x88284058)
[Address] SSDT[87] : NtCreateThread @ 0x8312502A -> HOOKED (Unknown @ 0x88282B88)
[Address] SSDT[88] : NtCreateThreadEx @ 0x830B9483 -> HOOKED (Unknown @ 0x882840A0)
[Address] SSDT[96] : NtDebugActiveProcess @ 0x830F6EB2 -> HOOKED (Unknown @ 0x882844B0)
[Address] SSDT[111] : NtDuplicateObject @ 0x8307A751 -> HOOKED (Unknown @ 0x88280830)
[Address] SSDT[131] : NtFreeVirtualMemory @ 0x82F0182C -> HOOKED (Unknown @ 0x882804E8)
[Address] SSDT[145] : NtImpersonateAnonymousToken @ 0x8303E95E -> HOOKED (Unknown @ 0x8827DE10)
[Address] SSDT[147] : NtImpersonateThread @ 0x830C296A -> HOOKED (Unknown @ 0x8827DED0)
[Address] SSDT[155] : NtLoadDriver @ 0x8300EC2E -> HOOKED (Unknown @ 0x87D8C180)
[Address] SSDT[168] : NtMapViewOfSection @ 0x8308F5E1 -> HOOKED (Unknown @ 0x88282E68)
[Address] SSDT[177] : NtOpenEvent @ 0x83058D44 -> HOOKED (Unknown @ 0x8827DCC8)
[Address] SSDT[190] : NtOpenProcess @ 0x8305AB8F -> HOOKED (Unknown @ 0x88280A50)
[Address] SSDT[191] : NtOpenProcessToken @ 0x830AD357 -> HOOKED (Unknown @ 0x88280728)
[Address] SSDT[194] : NtOpenSection @ 0x830B29D3 -> HOOKED (Unknown @ 0x8827EE40)
[Address] SSDT[198] : NtOpenThread @ 0x830A70DE -> HOOKED (Unknown @ 0x88280920)
[Address] SSDT[215] : NtProtectVirtualMemory @ 0x8308B641 -> HOOKED (Unknown @ 0x88280D08)
[Address] SSDT[299] : NtRequestWaitReplyPort @ 0x83086B12 -> HOOKED (Unknown @ 0x954F85C8)
[Address] SSDT[304] : NtResumeThread @ 0x830B96AA -> HOOKED (Unknown @ 0x88280558)
[Address] SSDT[316] : NtSetContextThread @ 0x8312689F -> HOOKED (Unknown @ 0x954F85C3)
[Address] SSDT[333] : NtSetInformationProcess @ 0x83081865 -> HOOKED (Unknown @ 0x88282C90)
[Address] SSDT[347] : NtSetSecurityObject @ 0x8304A7F3 -> HOOKED (Unknown @ 0x954F85CD)
[Address] SSDT[350] : NtSetSystemInformation @ 0x8309736A -> HOOKED (Unknown @ 0x8827EC40)
[Address] SSDT[366] : NtSuspendProcess @ 0x83126D2F -> HOOKED (Unknown @ 0x8827EDC0)
[Address] SSDT[367] : NtSuspendThread @ 0x830DE1A3 -> HOOKED (Unknown @ 0x8827D598)
[Address] SSDT[368] : NtSystemDebugControl @ 0x830CE7DA -> HOOKED (Unknown @ 0x954F85D2)
[Address] SSDT[370] : NtTerminateProcess @ 0x830A3D76 -> HOOKED (Unknown @ 0x954F855F)
[Address] SSDT[371] : NtTerminateThread @ 0x830C16A3 -> HOOKED (Unknown @ 0x88280B10)
[Address] SSDT[385] : NtUnmapViewOfSection @ 0x830AD992 -> HOOKED (Unknown @ 0x88282D80)
[Address] SSDT[399] : NtWriteVirtualMemory @ 0x830A8A73 -> HOOKED (Unknown @ 0x882809C0)
[Address] Shadow SSDT[318] : NtUserAttachThreadInput -> HOOKED (Unknown @ 0x82052C98)
[Address] Shadow SSDT[402] : NtUserGetAsyncKeyState -> HOOKED (Unknown @ 0x95F5B630)
[Address] Shadow SSDT[434] : NtUserGetKeyboardState -> HOOKED (Unknown @ 0x85D40FD0)
[Address] Shadow SSDT[436] : NtUserGetKeyState -> HOOKED (Unknown @ 0x95E7D510)
[Address] Shadow SSDT[448] : NtUserGetRawInputData -> HOOKED (Unknown @ 0x85D418E0)
[Address] Shadow SSDT[490] : NtUserMessageCall -> HOOKED (Unknown @ 0x95EACBA8)
[Address] Shadow SSDT[508] : NtUserPostMessage -> HOOKED (Unknown @ 0x85D40F00)
[Address] Shadow SSDT[509] : NtUserPostThreadMessage -> HOOKED (Unknown @ 0x85D404C0)
[Address] Shadow SSDT[585] : NtUserSetWindowsHookEx -> HOOKED (Unknown @ 0x954F85E6)
[Address] Shadow SSDT[588] : NtUserSetWinEventHook -> HOOKED (Unknown @ 0x954F85EB)

¤¤¤ External Hives: ¤¤¤

¤¤¤ Infection :  ¤¤¤

¤¤¤ HOSTS File: ¤¤¤
--> %SystemRoot%\System32\drivers\etc\hosts




¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: (\\.\PHYSICALDRIVE0 @ IDE) WDC WD5000BEVT-60A0RT0 +++++
--- User ---
[MBR] d3797c914e7d11e39b3a508ff2024a7a
[bSP] f74607e4580fd0fd260b34b18baedc06 : Windows 7/8 MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 2048 | Size: 300 Mo
1 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 616448 | Size: 459229 Mo
2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 941117440 | Size: 15360 Mo
3 - [XXXXXX] FAT32-LBA (0x0c) [VISIBLE] Offset (sectors): 972574720 | Size: 2043 Mo
User = LL1 ... OK!
User = LL2 ... OK!

Finished : << RKreport[0]_S_11062013_173055.txt >>



 

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Why is the computer running both Norton and Avira antivirus?

You should only have 1 antivirus installed.

 

Difficult to tell if you're still having issues as the Event Logs show stuff but it may have already been cleaned up.

 

I would recommend at least running these

 

Please download Junkware Removal Tool to your desktop.

  • Shutdown your antivirus to avoid any conflicts.
  • Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next reply message
  • When completed make sure to re-enable your antivirus

 

 

 

 

Lets clean out any adware now: (this will require a reboot so save all your work)

Please download AdwCleaner by Xplode and save to your Desktop.

  • Double click on AdwCleaner.exe to run the tool.

    Vista/Windows 7/8 users right-click and select Run As Administrator

  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • When it's done you'll see: Pending: Please uncheck elements you don't want removed.
  • Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • Look over the log especially under Files/Folders for any program you want to save.
  • If there's a program you may want to save, just uncheck it from AdwCleaner.
  • If you're not sure, post the log for review. (all items found are adware/spyware/foistware)
  • If you're ready to clean it all up.....click the Clean button.
  • After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  • Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
  • To restore an item that has been deleted:
  • Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.

Then..................

Open up Malwarebytes > Settings Tab > Scanner Settings > Under action for PUP > Select: Show in Results List and Check for removal.

Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post the report.

Make sure that everything is checked, and click Remove Selected.

I missed this.

Its not. Norton was the antivirus that came with the thing. Disabled as soon as I got it.  And I thought I removed it as well.

 

Shall run through this now.

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~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.0.8 (11.05.2013:1)
OS: Windows 7 Home Premium x86
Ran by CLEAN-LAPTOP on Wed 06/11/2013 at 19:56:21.17
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values




~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\CLSID\{3C471948-F874-49F5-B338-4F214A2EE0B1}
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\Interface\{79FB5FC8-44B9-4AF5-BADD-CCE547F953E5}
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\conduit
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\AppDataLow\software\conduit
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\AppDataLow\software\smartbar
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\conduit
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\apnstub_rasapi32
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\apnstub_rasmancs
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Classes\Toolbar.CT3289075
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\askchecker_RASAPI32
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\askchecker_RASMANCS



~~~ Files

Successfully deleted: [File] "C:\Users\CLEAN-LAPTOP\appdata\local\google\chrome\user data\default\local storage\http_app.mam.conduit.com_0.localstorage-journal"



~~~ Folders

Successfully deleted: [Folder] "C:\Users\CLEAN-LAPTOP\appdata\local\conduit"
Successfully deleted: [Folder] "C:\Users\CLEAN-LAPTOP\appdata\local\cre"
Successfully deleted: [Folder] "C:\Users\CLEAN-LAPTOP\appdata\locallow\conduit"
Successfully deleted: [Folder] "C:\Program Files\conduit"
Successfully deleted: [Folder] "C:\Program Files\coupons"



~~~ FireFox

Successfully deleted: [Folder] C:\Users\CLEAN-LAPTOP\AppData\Roaming\mozilla\firefox\profiles\uraoiwsl.default\extensions\staged
Successfully deleted the following from C:\Users\CLEAN-LAPTOP\AppData\Roaming\mozilla\firefox\profiles\uraoiwsl.default\prefs.js

user_pref("CT3289075.FF19Solved", "true");
user_pref("CT3289075.UserID", "UN51152349822064322");
user_pref("CT3289075.installDate", "30/6/2013 17:54:22");
user_pref("CT3289075.installSessionId", "-1");
user_pref("CT3289075.installSp", "FALSE");
user_pref("CT3289075.installerVersion", "1.4.2.3");
user_pref("CT3289075.searchRevert", "FALSE");
user_pref("CT3289075.searchUserMode", "1");
user_pref("extensions.speeddial.thumbnail-65-label", "Search results - Find a job - Australian JobSearch");
user_pref("socialfixer.100000519943639/cached_content/donate_pagelet", "{\"expires_on\":1334989839258,\"content\":\"<div style=\\\"background-color:#ffffcc;border:1px solid #c
user_pref("socialfixer.100001949255003/cache/bfb_donate_pagelet", "<div style=\"background-color:#ffffcc;border:1px solid #cccc99;padding:5px;-moz-border-radius:3px;-webkit-bo
user_pref("socialfixer.100001949255003/cache/bfb_tip_pagelet", "<div style=\"border:2px solid #cccc99;padding:5px;background-color:#ffffcc;-moz-border-radius:5px;-webkit-borde
user_pref("socialfixer.100001949255003/cached_content/donate_pagelet", "{\"expires_on\":1338688468612,\"content\":\"<div style=\\\"background-color:#ffffcc;border:1px solid #c
user_pref("socialfixer.100002310085659/typeahead_new", "for (;;);{\"__ar\":1,\"payload\":{\"entries\":[{\"uid\":264144256958255,\"type\":\"page\",\"text\":\"Cowra Community Su
user_pref("socialfixer.100002407672588/cache/bfb_tip_pagelet", "<div style=\"border:2px solid #cccc99;padding:5px;background-color:#ffffcc;-moz-border-radius:5px;-webkit-borde
user_pref("socialfixer.1486417903/typeahead_new", "for (;;);{\"__ar\":1,\"payload\":{\"entries\":[{\"uid\":100001893274051,\"photo\":\"hxxp:\\/\\/profile.ak.fbcdn.net\\/hprofi
user_pref("socialfixer.655771637/cache/bfb_tip_pagelet", "<div style=\"border:2px solid #cccc99;padding:5px;background-color:#ffffcc;-moz-border-radius:5px;-webkit-border-radi
Emptied folder: C:\Users\CLEAN-LAPTOP\AppData\Roaming\mozilla\firefox\profiles\uraoiwsl.default\minidumps [342 files]



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Wed 06/11/2013 at 20:01:10.23
Computer was rebooted
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 

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# AdwCleaner v3.011 - Report created 06/11/2013 at 20:14:55
# Updated 03/11/2013 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (32 bits)
# Username : CLEAN-LAPTOP - CLEAN-LAPTOP-HP
# Running from : C:\Users\CLEAN-LAPTOP\Desktop\AdwCleaner(1).exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Deleted : C:\Users\CLEAN-LAPTOP\AppData\Roaming\Mozilla\Firefox\Profiles\uraoiwsl.default\Extensions\{96f454ea-9d38-474f-b504-56193e00c1a5}

***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\BingBar_RASMANCS
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}

***** [ Browsers ] *****

-\\ Internet Explorer v10.0.9200.16686


-\\ Mozilla Firefox v25.0 (en-US)

[ File : C:\Users\CLEAN-LAPTOP\AppData\Roaming\Mozilla\Firefox\Profiles\uraoiwsl.default\prefs.js ]

Line Deleted : user_pref("socialfixer.100000519943639/cached_content/donate_pagelet", "{\"expires_on\":1334989839258,\"content\":\"<div style=\\\"background-color:#ffffcc;border:1px solid #cccc99;padding:5px;-moz-bo[...]
Line Deleted : user_pref("socialfixer.100001949255003/cache/bfb_donate_pagelet", "<div style=\"background-color:#ffffcc;border:1px solid #cccc99;padding:5px;-moz-border-radius:3px;-webkit-border-radius:3px;border-ra[...]
Line Deleted : user_pref("socialfixer.100001949255003/cached_content/donate_pagelet", "{\"expires_on\":1338688468612,\"content\":\"<div style=\\\"background-color:#ffffcc;border:1px solid #cccc99;padding:5px;-moz-bo[...]

-\\ Google Chrome v30.0.1599.101

[ File : C:\Users\CLEAN-LAPTOP\AppData\Local\Google\Chrome\User Data\Default\preferences ]


*************************

AdwCleaner[R0].txt - [2236 octets] - [06/11/2013 20:11:50]
AdwCleaner[s0].txt - [2175 octets] - [06/11/2013 20:14:55]

########## EOF - C:\AdwCleaner\AdwCleaner[s0].txt - [2235 octets] ##########
 

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And nothing detected with MBAM

 

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2013.11.06.03

Windows 7 Service Pack 1 x86 NTFS
Internet Explorer 10.0.9200.16686
CLEAN-LAPTOP :: CLEAN-LAPTOP-HP [administrator]

6/11/2013 8:29:35 PM
mbam-log-2013-11-06 (20-29-35).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 206957
Time elapsed: 15 minute(s), 24 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0

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  • Root Admin

You can download and run the Norton removal File and it should remove any left over elements of the Norton antivirus.

 

Then run the following please.

 

Please download Security Check by screen317 from HERE or HERE.

  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • If you get Unsupported operating system. Aborting now, just reboot and try again.
  • A Notepad document should open automatically called checkup.txt.
  • Please Post the contents of that document.
  • Do Not Attach It!!!


 

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 Results of screen317's Security Check version 0.99.76  
 Windows 7 Service Pack 1 x86 (UAC is enabled)  
 Internet Explorer 10  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
Avira Desktop   
 Antivirus up to date!  (On Access scanning disabled!)
`````````Anti-malware/Other Utilities Check:`````````
 SUPERAntiSpyware     
 Malwarebytes Anti-Malware version 1.75.0.1300  
 CCleaner     
 Adobe Flash Player     11.9.900.117  
 Mozilla Firefox (25.0)
 Google Chrome 30.0.1599.101  
 Google Chrome 30.0.1599.69  
````````Process Check: objlist.exe by Laurent````````  
 Avira Antivir avgnt.exe
 Avira Antivir avguard.exe
 Symantec Norton Online Backup NOBuAgent.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 0%
````````````````````End of Log``````````````````````
 

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  • Root Admin

Okay, well things look pretty good now. 

 

At this time there are no more signs of an infection on your system.
However if you are still seeing any signs of an infection please let me know.

Let's go ahead and remove the tools and logs we've used during this process.

Most of the tools used are potentially dangerous to use unsupervised or if ran at the wrong time.
They are often updated daily so if you went to use them again in the future they would be outdated anyways.

The following procedures will implement some cleanup procedures to remove these tools.
It will also reset your System Restore by flushing out previous restore points and create a new restore point.
It will also remove all the backups our tools may have created.

Uninstall ComboFix (if used):

  • Turn off all active protection software including your antivirus.
  • Push the "Windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  • Please copy and past the following into the box ComboFix /Uninstall and click OK.
  • Note the space between the X and the /Uninstall, it needs to be there.

CF-Uninstall.png

 
Remove the rest of the tools used:
 
Please download
OTCleanIt
and save it to your Desktop. This tool will remove all the tools we used to clean your pc.

  • Double-click OTCleanIt.exe.
  • Click the CleanUp! button.
  • Select Yes when the "Begin cleanup Process?" prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not go ahead and delete it by yourself.
  • If asked to restart the computer, please do so


Note:

If you receive a warning from your firewall or other security programs regarding
OTCleanIt
attempting to contact the internet, please allow it to do so.


AdwCleaner Removal:
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Uninstall
  • Confirm with Yes

ESET antivirus Removal:
  • This tool can be uninstalled via the Control Panel, Programs, Uninstall


 
 
If there are any other left over Folders, Files, Logs then you can delete them on your own.
 
Please visit the following link to see how to delete old System Restore Points. Please delete all of them and create a new one at this time.
How to Delete System Protection Restore Points in Windows 7 and Windows 8

Remove all but the most recent Restore Point on Windows XP


As Java seems to get exploited on a regular basis I advise not using Java if possible but to at least disable java in your web browsers
How do I disable Java in my web browser? - Disable Java

A lot of reading here but if you take the time to read a bit of it you'll see why/how infections and general damage are so easily inflicted on the computer. There is also advice on how to prevent it and keep the system working well. Don't forget about good, solid backups of your data to an external drive that is not connected except when backing up your data. If you leave a backup drive connected and you do get infected it can easily damage, encrypt, delete, or corrupt your backups as well and then you'd lose all data.
Nothing is 100% bulletproof but with a little bit of education you can certainly swing things in your favor.


If you're not currently using Malwarebytes PRO then you may want to consider purchasing the product which can also help greatly reduce the risk of a future infection.

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  • Root Admin

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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