Jump to content

False positive on Acrobat.exe

Recommended Posts

How do I get information on what appears to be a false positive appearing all over the office. Anyone who has Acrobat 10 installed is getting this message "Malwarebytes has detected a malicious process attempting to start and has blocked the execution attempt." They need to select "Quarantine" and then they can proceed with the opening of the PDF file. But they need to go thru the initial screens of a fresh Acrobat installation. Trojan.Downloader.BD is the problem. This name is not a useful name of anything I can find information on.


Am I the only one seeing this? Support lines are off the hook with people reporting this in my office.

Link to post
Share on other sites

Here is the log file for me.


(null)    MESSAGE    Starting protection
2013/11/01 08:56:16 -0400    MARKM4600    (null)    MESSAGE    Protection started successfully
2013/11/01 16:47:47 -0400    MARKM4600    marklang    MESSAGE    Executing scheduled update:  Daily
2013/11/01 16:47:53 -0400    MARKM4600    marklang    MESSAGE    Scheduled update executed successfully:  database updated from version v2013.10.31.08 to version v2013.11.01.07
2013/11/01 16:47:53 -0400    MARKM4600    marklang    MESSAGE    Starting database refresh
2013/11/01 16:47:56 -0400    MARKM4600    marklang    MESSAGE    Database refreshed successfully
2013/11/01 17:30:54 -0400    MARKM4600    marklang    DETECTION    C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Acrobat.exe    Trojan.Downloader.BD    QUARANTINE
2013/11/01 17:30:54 -0400    MARKM4600    marklang    ERROR    Quarantine failed:  DeleteFile failed with error code 5
2013/11/01 17:33:10 -0400    MARKM4600    marklang    DETECTION    C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Acrobat.exe    Trojan.Downloader.BD    QUARANTINE
2013/11/01 17:33:10 -0400    MARKM4600    marklang    ERROR    Quarantine failed:  DeleteFile failed with error code 5
2013/11/01 17:45:37 -0400    MARKM4600    marklang    DETECTION    C:\Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\Acrobat.exe    Trojan.Downloader.BD    QUARANTINE
2013/11/01 17:45:37 -0400    MARKM4600    marklang    ERROR    Quarantine failed:  DeleteFile failed with error code 5

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.