Network PC's hang on startup

[neingesicht]

I've submitted a ticket already, so I can get that out of the way.  I also had a two month open ticket at the beginning of the year about this same issue, but haven't gotten anywhere and I haven't heard back from MB.  I'm not really thrilled with response time of business support.  I feel as though if you're going to offer business support, you should have some kind of SLA or at least a phone number.  After being told the first time that the solution would be to turn the protection module off, I gave up.  But now that I've got that off my chest...

 

Our PC's are still randomly hanging at startup.  Whether or not this has anything to do with Symantec is beyond me, because at this point we've excluded so many things and turned off protection on both the SEP and Malwarebytes side that I'm not certain that it has something to do with Symantec, but we have always had Symantec on the machines and it started happening after installing Malwarebytes Pro and then MEE after that.  It happens randomly, with different machines around the building, but has happened to machines multiple times but is not readily reproducible on any certain machine, which leads me to believe it's a timing issue of some sort.  As far as the machines go:

 

Windows 7 Pro SP1

Intel DB43LD Motherboards (typically, we've had it happen on other hardware)

Core 2 Processors

Malwarebytes MEE

SEP 12.1.3001

Office 2010 32 bit

Foxit Reader (Mostly)

 

As for logs, I can attach them if someone thinks they are necessary.  I've got the DDS logs, which added up to three different logs if someone has any ideas that would help.

 

Thanks

[SteveBancroft]

We had something similar. We used group policy (GPO) to set the MEEClientService service to delayed start.  It resolved the issue for us.  I cannot say 100% if this is the same issue, but its worth a shot.

[AdvancedSetup]

Hello neingesicht

I looked on the Help desk and I did not see an open ticket for you on this.  Can you please let me know what the ticket number is so taht I can make sure someone is assisting you.

Thank you
 

[mithunsanghavi]

Hello,

 

It is not recommended to install 2 Antivirus on the same machine.

 

I would recommend you to install either of the antivirus and check if that resolves the issue.

 

Regards,

 

Mithun Sanghavi

[PPoint]

@Mithun

 

MBAM is not an antivirus software and it generally meant to complement the AV.

 

Some years ago I remember MBAM PRO had its services startup set to Automatic (Delayed start) but they changed it to Automatic (I don't know why).

I also experienced slow downs (never hung but slow down during start-up) and I manually set it to Automatic (Delayed start) which fixes the issue.

 

In my opinion they should restore this as default options in order to mitigate conflicts with other products (such as AVs).