HijackThis Log - Having Problems

[simon389]

Symptoms: McAfee has had serious problems getting going full swing. WindowsUpdate fails to work. I try and schedule a diskrepair on reboot, but it skips the scan/repair and goes straight into windows. Thank you!

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 3:21:55 PM, on 4/3/2009

Platform: Windows XP SP2 (WinNT 5.01.2600)

MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\PROGRA~1\Iomega\System32\AppServices.exe

C:\Program Files\McAfee\SiteAdvisor\McSACore.exe

C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe

c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe

c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe

C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe

C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE

C:\Program Files\McAfee\MPF\MPFSrv.exe

C:\Program Files\McAfee\MSK\MskSrver.exe

C:\Program Files\Iomega\AutoDisk\ADService.exe

C:\WINDOWS\Explorer.EXE

c:\PROGRA~1\mcafee.com\agent\mcagent.exe

C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe

C:\Program Files\Intel\Modem Event Monitor\IntelMEM.exe

C:\Program Files\Dell\Media Experience\PCMService.exe

C:\Program Files\Real\RealPlayer\RealPlay.exe

C:\WINDOWS\system32\dla\tfswctrl.exe

C:\Program Files\Iomega\AutoDisk\ADUserMon.exe

C:\Program Files\Iomega\DriveIcons\ImgIcon.exe

C:\WINDOWS\system32\hkcmd.exe

C:\WINDOWS\system32\igfxpers.exe

C:\WINDOWS\system32\ctfmon.exe

C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe

C:\Program Files\Internet Explorer\IEXPLORE.EXE

C:\Program Files\Adobe\Acrobat 6.0\Reader\AcroRd32.exe

C:\WINDOWS\system32\WISPTIS.EXE

C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe

C:\Program Files\Mozilla Firefox\firefox.exe

C:\Documents and Settings\Kia Blythe\Desktop\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://*.mcafee.com

O16 - DPF: {56762DEC-6B0D-4AB4-A8AD-989993B5D08B} (OnlineScanner Control) - http://www.eset.eu/buxus/docs/OnlineScanner.cab

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1238434517859

O16 - DPF: {BDBDE413-7B1C-4C68-A8FF-C5B2B4090876} (F-Secure Online Scanner 3.3) - http://support.f-secure.com/ols/fscax.cab

O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll

O23 - Service: CDA15FBF - Unknown owner - C:\WINDOWS\system32\CDA15FBF.exe (file missing)

O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe

O23 - Service: Iomega App Services - Iomega Corporation - C:\PROGRA~1\Iomega\System32\AppServices.exe

O23 - Service: McAfee SiteAdvisor Service - Unknown owner - C:\Program Files\McAfee\SiteAdvisor\McSACore.exe

O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe

O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mna\mcnasvc.exe

O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe

O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe

O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe

O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe

O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe

O23 - Service: McAfee Anti-Spam Service (MSK80Service) - McAfee, Inc. - C:\Program Files\McAfee\MSK\MskSrver.exe

O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe

O23 - Service: Iomega Active Disk (_IOMEGA_ACTIVE_DISK_SERVICE_) - Iomega Corporation - C:\Program Files\Iomega\AutoDisk\ADService.exe

--

End of file - 8233 bytes

[simon389]

By the way, this is for a faith-based nonprofit org's computer with a decade of database files. Its really important to fix this problem. Thanks for all your help.

[miekiemoes]

Hi,

Because you bumped your own thread, you had to wait longer since that removes the 0 reply from your thread. We always look at threads with 0 replies. If we see there's already a reply in the thread, we assume someone is already helping, so we move on to the next log.

First of all, please update MalwareBytes.

• Start MalwareBytes and click the Update tab. There click "Check for updates"
  
• Once the updates are downloaded, perform a full scan again.
  
• The scan may take some time to finish,so please be patient.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  
• Copy&Paste the entire report in your next reply along with a fresh HijackThis log, then we'll proceed from there with new steps.
  

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

In case you can't update mbam, it's really important that you tell this.

[miekiemoes]

Due to the lack of feedback, this Topic is closed.

If you need this topic reopened for continuations of existing problems, please request this by sending me a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.