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I think my laptop is still infected after factory restore.


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Hello. Im brand new to these forums and I wish I had found this site and forums sooner. I purchased this laptop nearly 3 weeks ago and have already factory restored twice. I would have used my CD that came with the laptop but I lost the darn box(with the OS CD inside it ofcourse...) at a previous hotel.

 

Im using a Dell Intel laptop on Windows 8 x64 bit. I've had a lot of problems and have had to do two restores now and thats why the username is testing because I don't know if everything is normal yet. I am still having problems trying to use my usb flashdrives windows update is not working, plus theres all these services for bluetooth that I never installed and I don't know anything about bluetooth.. I did try to disable bluetooth and a printer that was in queue. I don't even have a printer.
 

Please help me resolve these issues and please inform me about what is wrong with my laptop in some detail too. I just want to know what these things are doing and what they are.

 

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 8
Boot Device: \Device\HarddiskVolume1
Install Date: 10/28/2013 4:50:31 AM
System Uptime: 10/29/2013 12:45:53 AM (10 hours ago)
.
Motherboard: Dell Inc. |  | 033MX4
Processor: Intel® Core i3-3227U CPU @ 1.90GHz | U3E1 | 1896/100mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 453 GiB total, 381.072 GiB free.
D: is CDROM (UDF)
.
==== Disabled Device Manager Items =============
.
Class GUID: {1ed2bbf9-11f0-4084-b21f-ad83a8e6dcdc}
Description: Local Print Queue
Device ID: SWD\PRINTENUM\PRINTQUEUES
Manufacturer: Microsoft
Name: Root Print Queue
PNP Device ID: SWD\PRINTENUM\PRINTQUEUES
Service:
.
Class GUID: {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}
Description: Dell Wireless 1703 Bluetooth
Device ID: USB\VID_0CF3&PID_E004\ALASKA_DAY_2006
Manufacturer: Qualcomm Atheros Communications
Name: Dell Wireless 1703 Bluetooth
PNP Device ID: USB\VID_0CF3&PID_E004\ALASKA_DAY_2006
Service: BTHUSB
.
==== System Restore Points ===================
.
RP2: 10/29/2013 3:40:45 AM - Windows Update
.
==== Installed Programs ======================
.
Adobe Flash Player 11 Plugin
Battle.net
Curse Client
CyberLink LabelPrint 2.5
CyberLink Media Suite 10
CyberLink Media Suite Essentials
CyberLink Power2Go 8
CyberLink PowerDirector 10
CyberLink PowerDVD 10
D3DX10
Dell Backup and Recovery
Dell Backup and Recovery - Support Software
Dell Digital Delivery
Dell Product Registration
Dell Support Center
Dell Touchpad
Dell Update
Dell WLAN and Bluetooth Client Installation
Diablo III
DSC/AA Factory Installer
ERUNT 1.1j
Intel® Management Engine Components
Intel® Processor Graphics
Intel® Rapid Storage Technology
Intel® Trusted Connect Service Client
Malwarebytes Anti-Malware version 1.75.0.1300
Microsoft Application Error Reporting
Microsoft Office
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219
Movie Maker
Mozilla Firefox 24.0 (x86 en-US)
MSVCRT
MSVCRT110
MSVCRT110_amd64
Photo Common
Photo Gallery
Qualcomm Atheros Bluetooth Suite (64)
Quickset64
Realtek High Definition Audio Driver
Realtek USB 2.0 Card Reader
Shared C Run-time for x64
Windows Live Communications Platform
Windows Live Essentials
Windows Live Installer
Windows Live Photo Common
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
World of Warcraft
.
==== Event Viewer Messages From Past Week ========
.
10/29/2013 8:10:48 AM, Error: Service Control Manager [7030]  - The PEVSystemStart service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.
10/29/2013 4:20:56 AM, Error: Service Control Manager [7031]  - The Print Spooler service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 5000 milliseconds: Restart the service.
10/29/2013 3:45:14 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x8007045B: Update for Windows 8 for x64-based Systems (KB2871389).
10/29/2013 3:45:14 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x8007045B: Update for Windows 8 for x64-based Systems (KB2863058).
10/29/2013 3:45:14 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x8007045B: Update for Windows 8 for x64-based Systems (KB2856373).
10/29/2013 3:45:14 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x8007045B: Update for Microsoft Camera Codec Pack for Windows 8 for x64-based Systems (KB2779444).
10/29/2013 3:45:14 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x8007045B: Security Update for Windows 8 for x64-based Systems (KB2884256).
10/29/2013 3:45:14 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x8007045B: Security Update for Microsoft .NET Framework 4.5 on Windows 8 and Windows Server 2012 for x64-based Systems (KB2840632).
10/29/2013 3:45:14 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x8007045B: Security Update for Microsoft .NET Framework 3.5 on Windows 8 and Windows Server 2012 for x64-based Systems (KB2861704).
10/29/2013 3:45:14 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x8007045B: Security Update for Internet Explorer Flash Player for Windows 8 for X64-based Systems (KB2880289).
10/29/2013 3:45:13 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x8007045B: Security Update for Windows 8 for x64-based Systems (KB2864058).
10/29/2013 3:45:13 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x8007045B: Security Update for Windows 8 for x64-based Systems (KB2835364).
10/29/2013 3:45:13 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x8007045B: Security Update for Windows 8 for x64-based Systems (KB2830290).
10/29/2013 3:45:13 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x8007045B: Security Update for Microsoft .NET Framework 4.5 on Windows 8 and Windows Server 2012 for x64-based Systems (KB2861702).
10/29/2013 3:42:54 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x800F082F: Update for Microsoft .NET Framework 4.5 on Windows 8 and Windows Server 2012 for x64-based Systems (KB2805227).
10/29/2013 3:42:54 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x800F082F: Security Update for Microsoft .NET Framework 3.5 on Windows 8 and Windows Server 2012 for x64-based Systems (KB2840633).
10/29/2013 3:42:53 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x800F082F: Security Update for Microsoft .NET Framework 3.5 on Windows 8 and Windows Server 2012 for x64-based Systems (KB2832418).
10/29/2013 3:42:53 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x800F082F: Cumulative Security Update for Internet Explorer 10 for Windows 8 for x64-based Systems (KB2879017).
10/29/2013 3:42:52 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x80070103: Intel Corporation - Storage Controller - Intel® 7 Series Chipset Family SATA AHCI Controller.
10/29/2013 3:42:51 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x800F082F: Update for Microsoft .NET Framework 4.5 on Windows 8 and Windows Server 2012 for x64-based Systems (KB2805222).
10/29/2013 3:42:51 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x800F082F: Security Update for Windows 8 for x64-based Systems (KB2864202).
10/29/2013 3:42:50 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x800F082F: Security Update for Windows 8 for x64-based Systems (KB2868038).
10/29/2013 3:42:50 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x800F082F: Security Update for Windows 8 for x64-based Systems (KB2862335).
10/29/2013 3:42:50 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x800F082F: Security Update for Microsoft .NET Framework 4.5 on Windows 8 and Windows Server 2012 for x64 (KB2742614).
10/29/2013 3:42:49 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x800F082F: Update for Windows 8 for x64-based Systems (KB2822241).
10/29/2013 3:42:48 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x800F082F: Update for Windows 8 for x64-based Systems (KB2869628).
10/29/2013 3:42:48 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x800F082F: Update for Microsoft .NET Framework 3.5 on Windows 8 and Windows Server 2012 for x64-based Systems (KB2836946).
10/29/2013 3:42:48 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x800F082F: Security Update for Windows 8 for x64-based Systems (KB2849470).
10/29/2013 3:42:48 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x800F082F: Security Update for Microsoft .NET Framework 3.5 on Windows 8 and Windows Server 2012 for x64-based Systems (KB2742616).
10/29/2013 3:42:47 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x800F082F: Update for Microsoft .NET Framework 3.5 on Windows 8 and Windows Server 2012 for x64 based Systems (KB2769166).
10/29/2013 3:42:47 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x800F082F: Security Update for Windows 8 for x64-based Systems (KB2813430).
10/29/2013 3:42:46 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x800F082F: Security Update for Windows 8 for x64-based Systems (KB2868623).
10/29/2013 3:42:46 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x800F082F: Security Update for Microsoft .NET Framework 4.5 on Windows 8 and Windows Server 2012 for x64-based Systems (KB2833958).
10/29/2013 3:42:45 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x800F082F: Security Update for Microsoft .NET Framework 4.5 on Windows 8 and Windows Server 2012 for x64-based Systems (KB2789649).
10/29/2013 3:42:45 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x800F082F: Security Update for Microsoft .NET Framework 3.5 on Windows 8 and Windows Server 2012 for x64-based Systems (KB2863243).
10/29/2013 3:42:45 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x800F082F: Security Update for Microsoft .NET Framework 3.5 on Windows 8 and Windows Server 2012 for x64-based Systems (KB2789650).
10/29/2013 3:42:44 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x800F082F: Update for Microsoft .NET Framework 4.5 on Windows 8 and Windows Server 2012 for x64-based Systems (KB2750149).
10/29/2013 3:42:44 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x800F082F: Security Update for Windows 8 for x64-based Systems (KB2845187).
10/29/2013 3:42:43 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x800F082F: Update for Windows 8 for x64-based Systems (KB2800033).
10/29/2013 3:42:43 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x800F082F: Update for Windows 8 for x64-based Systems (KB2769034).
10/29/2013 3:42:43 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x800F082F: Cumulative Security Update for ActiveX Killbits for Windows 8 for x64-based Systems (KB2820197).
10/29/2013 3:42:42 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x800F082F: Security Update for Windows 8 for x64-based Systems (KB2883150).
10/29/2013 3:42:42 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x800F082F: Security Update for Windows 8 for x64-based Systems (KB2847311).
10/29/2013 3:42:42 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x800F082F: Security Update for Windows 8 for x64-based Systems (KB2835361).
10/29/2013 3:42:41 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x800F082F: Update for Windows 8 for x64-based Systems (KB2798162).
10/29/2013 3:42:41 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x800F082F: Security Update for Windows 8 for x64-based Systems (KB2862330).
10/29/2013 3:42:40 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x800F082F: Update for Windows 8 for x64-based Systems (KB2845533).
10/29/2013 3:42:40 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x800F082F: Security Update for Windows 8 for x64-based Systems (KB2839894).
10/29/2013 3:42:39 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x800F082F: Security Update for Windows 8 for x64-based Systems (KB2803821).
10/29/2013 3:42:39 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x800F082F: Security Update for Microsoft .NET Framework 3.5 on Windows 8 and Windows Server 2012 for x64-based Systems (KB2861194).
10/29/2013 3:42:39 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x800F082F: Security Update for Microsoft .NET Framework 3.5 on Windows 8 and Windows Server 2012 for x64-based Systems (KB2736693).
10/29/2013 3:42:38 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x800F082F: Security Update for Windows 8 for x64-based Systems (KB2863725).
10/29/2013 3:42:38 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x800F082F: Security Update for Windows 8 for x64-based Systems (KB2862966).
10/29/2013 3:42:38 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x800F082F: Security Update for Windows 8 for x64-based Systems (KB2829254).
10/29/2013 3:42:37 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x800F082F: Update for Windows 8 for x64-based Systems (KB2805966).
10/29/2013 3:42:37 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x800F082F: Update for Internet Explorer Flash Player for Windows 8 for x64-based Systems (KB2886439).
10/29/2013 3:42:36 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x800F082F: Update for Windows 8 for x64-based Systems (KB2808679).
10/29/2013 3:42:36 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x800F082F: Security Update for Microsoft .NET Framework 3.5 on Windows 8 and Windows Server 2012 for x64-based Systems (KB2844289).
10/29/2013 3:42:35 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x800F082F: Update for Windows 8 for x64-based Systems (KB2836988).
10/29/2013 3:42:35 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x800F082F: Update for Windows 8 for x64-based Systems (KB2802618).
10/29/2013 3:42:34 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x800F082F: Security Update for Windows 8 for x64-based Systems (KB2829361).
10/29/2013 3:42:34 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x800F082F: Security Update for Windows 8 for x64-based Systems (KB2781197).
10/29/2013 2:27:10 AM, Error: Service Control Manager [7011]  - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the SftService service.
10/28/2013 4:53:21 AM, Error: Microsoft-Windows-DistributedCOM [10000]  - Unable to start a DCOM Server: Microsoft.WindowsLive.Platform.Service.RemoteProcess. The error: "31" Happened while starting this command: "C:\Program Files\WindowsApps\microsoft.windowsphotos_16.4.4388.928_x64__8wekyb3d8bbwe\LiveComm.exe" -ServerName:Microsoft.WindowsLive.Platform.Server
10/28/2013 4:14:46 AM, Error: BTHUSB [17]  - The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.
10/28/2013 4:14:29 AM, Error: volmgr [46]  - Crash dump initialization failed!
.
==== End Of File ===========================

 

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 10.0.9200.16519
Run by testing at 10:38:37 on 2013-10-29
Microsoft Windows 8  6.2.9200.0.1252.1.1033.18.6013.4167 [GMT -4:00]
.
AV: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe
C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\adminservice.exe
c:\Program Files\Intel\iCLS Client\HeciServer.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\jhi_service.exe
C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\Program Files (x86)\Dell Wireless\Ath_WlanAgent.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\dwm.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
C:\Windows\system32\taskhostex.exe
C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_16.4.4406.1205_x64__8wekyb3d8bbwe\LiveComm.exe
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe
C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\RuntimeBroker.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Dell\QuickSet\quickset.exe
C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe
C:\PROGRAM FILES\SYNAPTICS\SYNTP\SYNTPHELPER.EXE
C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe
C:\Program Files (x86)\CyberLink\Power2Go8\CLMLSvc_P2G8.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
C:\Windows\Microsoft.NET\Framework64\v4.0.30319\SMSvcHost.exe
C:\Windows\Microsoft.Net\Framework64\v3.0\WPF\PresentationFontCache.exe
C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
C:\Program Files (x86)\Dell Backup and Recovery\SftService.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\dashost.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Windows\explorer.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_9_900_117.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_9_900_117.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = about:blank
EB: Developer Tools: {1A6FE369-F28C-4AD9-A3E6-2BCB50807CF1} - C:\Program Files (x86)\Internet Explorer\iedvtool.dll
mRun: [iAStorIcon] C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIconLaunch.exe "C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe" 60
mRun: [RemoteControl10] "C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe"
mRunOnce: [Malwarebytes Anti-Malware] C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
StartupFolder: C:\Users\testing\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\CurseClientStartup.ccip
uPolicies-Explorer: NoDrives = dword:0
mPolicies-Explorer: NoDrives = dword:0
mPolicies-System: DisableCAD = dword:1
TCP: NameServer = 10.1.10.1 192.168.33.1
TCP: Interfaces\{C070CBFD-0A8A-44E7-BED5-29FD101D1A85} : DHCPNameServer = 10.1.10.1 192.168.33.1
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
x64-BHO: CIESpeechBHO Class: {8D10F6C4-0E01-4BD4-8601-11AC1FDF8126} - C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\IEPlugIn.dll
x64-Run: [RTHDVCPL] C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe -s
x64-Run: [RtHDVBg] C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe /MAXX4
x64-Run: [igfxTray] C:\Windows\System32\igfxtray.exe
x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe
x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe
x64-Run: [btPreLoad] "C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\BtPreLoad.exe"
x64-mPolicies-Explorer: NoDrives = dword:0
x64-mPolicies-System: DisableCAD = dword:1
x64-IE: {7815BE26-237D-41A8-A98F-F7BD75F71086} - {8D10F6C4-0E01-4BD4-8601-11AC1FDF8126} - C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\IEPlugIn.dll
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-Notify: igfxcui - igfxdev.dll
x64-SSODL: WebCheck - <orphaned>
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\testing\AppData\Roaming\Mozilla\Firefox\Profiles\z6c3tf14.default\
FF - prefs.js: network.proxy.type - 4
FF - plugin: C:\Program Files (x86)\Intel\Intel® Management Engine Components\IPT\npIntelWebAPIIPT.dll
FF - plugin: C:\Program Files (x86)\Intel\Intel® Management Engine Components\IPT\npIntelWebAPIUpdater.dll
FF - plugin: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_9_900_117.dll
.
============= SERVICES / DRIVERS ===============
.
R0 iaStorA;iaStorA;C:\Windows\System32\Drivers\iaStorA.sys [2013-6-5 652344]
R1 CLVirtualDrive;CLVirtualDrive;C:\Windows\System32\Drivers\CLVirtualDrive.sys [2013-6-5 92536]
R2 AERTFilters;Andrea RT Filters Service;C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe [2013-6-5 98208]
R2 AtherosSvc;AtherosSvc;C:\Program Files (x86)\Dell Wireless\Bluetooth Suite\AdminService.exe [2012-12-28 226944]
R2 IAStorDataMgrSvc;Intel® Rapid Storage Technology;C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe [2013-6-5 14904]
R2 Intel® Capability Licensing Service Interface;Intel® Capability Licensing Service Interface;C:\Program Files\Intel\iCLS Client\HeciServer.exe [2012-4-20 635104]
R2 jhi_service;Intel® Dynamic Application Loader Host Interface Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\DAL\Jhi_service.exe [2013-6-5 165760]
R2 MBAMScheduler;MBAMScheduler;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe [2013-10-29 418376]
R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2013-10-29 701512]
R2 RtkAudioService;Realtek Audio Service;C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe [2013-6-5 201872]
R2 SftService;SoftThinks Agent Service;C:\Program Files (x86)\Dell Backup and Recovery\SftService.exe [2013-6-5 1914728]
R2 UNS;Intel® Management and Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2013-6-5 364416]
R2 ZAtheros Wlan Agent;ZAtheros Wlan Agent;C:\Program Files (x86)\Dell Wireless\Ath_WlanAgent.exe [2013-6-5 81536]
R3 BTATH_BUS;Qualcomm Atheros Bluetooth Bus;C:\Windows\System32\Drivers\btath_bus.sys [2012-12-28 33944]
R3 IntcDAud;Intel® Display Audio;C:\Windows\System32\Drivers\IntcDAud.sys [2013-6-5 342528]
R3 MBAMProtector;MBAMProtector;C:\Windows\System32\Drivers\mbam.sys [2013-10-29 25928]
R3 RSUSBVSTOR;RtsUVStor.Sys Realtek USB Card Reader;C:\Windows\System32\Drivers\RtsUVStor.sys [2013-6-5 315536]
R3 SmbDrvI;SmbDrvI;C:\Windows\System32\Drivers\Smb_driver_Intel.sys [2013-6-5 32136]
S2 DellDigitalDelivery;Dell Digital Delivery Service;C:\Program Files (x86)\Dell Digital Delivery\DeliveryService.exe [2013-3-13 187912]
S2 DellUpdate;Dell Update Service;C:\Program Files (x86)\Dell Update\DellUpService.exe [2013-4-30 125440]
S3 AthBTPort;Qualcomm Atheros Virtual Bluetooth Class;C:\Windows\System32\Drivers\btath_flt.sys [2012-12-28 89320]
S3 BTATH_A2DP;Bluetooth A2DP Audio Driver;C:\Windows\System32\Drivers\btath_a2dp.sys [2012-12-28 345832]
S3 btath_avdt;Qualcomm Atheros Bluetooth AVDT Service;C:\Windows\System32\Drivers\btath_avdt.sys [2012-12-28 115432]
S3 BTATH_HCRP;Bluetooth HCRP Server driver;C:\Windows\System32\Drivers\btath_hcrp.sys [2012-12-28 179432]
S3 BTATH_LWFLT;Bluetooth LWFLT Device;C:\Windows\System32\Drivers\btath_lwflt.sys [2012-12-28 77464]
S3 BTATH_RCP;Bluetooth AVRCP Device;C:\Windows\System32\Drivers\btath_rcp.sys [2012-12-28 136424]
S3 BtFilter;BtFilter;C:\Windows\System32\Drivers\btfilter.sys [2012-12-28 578792]
S3 BthLEEnum;Bluetooth Low Energy Driver;C:\Windows\System32\Drivers\BthLEEnum.sys [2012-7-25 202752]
S3 RTL8168;Realtek 8168 NT Driver;C:\Windows\System32\Drivers\Rt630x64.sys [2013-6-5 683664]
S3 SmbDrv;SmbDrv;C:\Windows\System32\Drivers\Smb_driver_AMDASF.sys [2013-6-5 28040]
.
=============== Created Last 30 ================
.
2013-10-29 14:22:13    --------    d-----w-    C:\Users\testing\AppData\Roaming\Malwarebytes
2013-10-29 14:22:01    --------    d-----w-    C:\ProgramData\Malwarebytes
2013-10-29 14:21:57    25928    ----a-w-    C:\Windows\System32\drivers\mbam.sys
2013-10-29 14:21:57    --------    d-----w-    C:\Program Files (x86)\Malwarebytes' Anti-Malware
2013-10-29 14:21:36    --------    d-----w-    C:\Users\testing\AppData\Local\Programs
2013-10-29 13:12:18    --------    d-----w-    C:\Program Files (x86)\Diablo III
2013-10-29 12:19:19    --------    d-----w-    C:\Users\testing\AppData\Local\Temp
2013-10-29 12:15:03    --------    d-sh--w-    C:\$RECYCLE.BIN
2013-10-29 12:00:58    --------    d-----w-    C:\Users\testing\AppData\Roaming\Curse Advertising
2013-10-29 12:00:21    98816    ----a-w-    C:\Windows\sed.exe
2013-10-29 12:00:21    256000    ----a-w-    C:\Windows\PEV.exe
2013-10-29 12:00:21    208896    ----a-w-    C:\Windows\MBR.exe
2013-10-29 11:59:19    --------    d-----w-    C:\Users\testing\AppData\Local\Deployment
2013-10-29 11:59:19    --------    d-----w-    C:\Users\testing\AppData\Local\Apps
2013-10-29 11:55:37    --------    d-----w-    C:\Users\testing\AppData\Local\Mozilla
2013-10-29 11:55:00    271256    ----a-w-    C:\Program Files (x86)\Mozilla Firefox\browser\components\browsercomps.dll
2013-10-29 10:56:05    --------    d-----w-    C:\Users\testing\AppData\Local\Macromedia
2013-10-29 10:49:17    --------    d-----w-    C:\Users\testing\AppData\Local\Adobe
2013-10-29 08:00:23    --------    d-----w-    C:\Program Files (x86)\World of Warcraft
2013-10-29 07:59:31    --------    d-----w-    C:\Users\testing\AppData\Local\Blizzard Entertainment
2013-10-29 07:59:30    --------    d-----w-    C:\Users\testing\AppData\Roaming\Battle.net
2013-10-29 07:59:30    --------    d-----w-    C:\Users\testing\AppData\Local\Battle.net
2013-10-29 07:59:10    --------    d-----w-    C:\ProgramData\Blizzard Entertainment
2013-10-29 07:59:10    --------    d-----w-    C:\Program Files (x86)\Common Files\Blizzard Entertainment
2013-10-29 07:59:10    --------    d-----w-    C:\Program Files (x86)\Battle.net
2013-10-29 07:51:08    --------    d-----w-    C:\ProgramData\Battle.net
2013-10-29 07:43:00    --------    d-----w-    C:\Windows\System32\MRT
2013-10-29 07:11:53    --------    d-----w-    C:\Users\testing\AppData\Local\Diagnostics
2013-10-29 07:04:15    144896    ----a-w-    C:\Windows\System32\tssdisai.dll
2013-10-29 07:04:13    135680    ----a-w-    C:\Windows\System32\appserverai.dll
2013-10-29 07:04:13    126976    ----a-w-    C:\Windows\System32\RDWebAI.dll
2013-10-29 07:04:13    122880    ----a-w-    C:\Windows\System32\VmHostAI.dll
2013-10-29 07:04:11    148480    ----a-w-    C:\Windows\System32\poqexec.exe
2013-10-29 07:04:11    132608    ----a-w-    C:\Windows\SysWow64\poqexec.exe
2013-10-29 06:48:46    10280728    ----a-w-    C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{655DA303-F655-455C-88FD-DFC35ED3CAD7}\mpengine.dll
2013-10-29 06:48:34    278800    ------w-    C:\Windows\System32\MpSigStub.exe
2013-10-29 06:29:26    17536    ----a-w-    C:\ProgramData\Microsoft\windowssampling\Sqm\Manifest\Sqm3.bin
2013-10-28 10:52:08    --------    d-----w-    C:\Users\testing\AppData\Local\softthinks
2013-10-28 09:05:43    --------    d-----w-    C:\Users\testing\AppData\Local\BMExplorer
2013-10-28 08:54:25    --------    d-----w-    C:\Users\testing\AppData\Roaming\Intel Corporation
2013-10-28 08:53:17    --------    d-----w-    C:\ProgramData\Atheros
2013-10-28 08:53:12    --------    d-----w-    C:\Users\testing\AppData\Roaming\Atheros
2013-10-28 08:52:22    --------    d-----r-    C:\Users\testing\Searches
2013-10-28 08:52:22    --------    d-----r-    C:\Users\testing\Contacts
2013-10-28 08:51:36    --------    d-----w-    C:\Users\testing\AppData\Local\Power2Go8
.
==================== Find3M  ====================
.
.
============= FINISH: 10:39:10.05 ===============
 

 

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  • Root Admin

Hello and :welcome:

 

Was this a destructive factory restore or a reinstall that keeps your documents intact?

 

Please read the following and post back the log when ready.

General P2P/Piracy Warning:
 

 
If you're using
Peer 2 Peer
software such as
uTorrent, BitTorrent
or similar you must either fully uninstall them or completely disable them from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

If you have
illegal/cracked software, cracks, keygens etc
. on the system, please remove or uninstall them now and read the policy on
Piracy
.




Before we proceed further, please read all of the following instructions carefully.
If there is anything that you do not understand kindly ask before proceeding.
If needed please print out these instructions.
  • Please do not post logs using CODE, QUOTE, or FONT tags. Just paste them as direct text.
  • If the log is too large then you can use attachments by clicking on the More Reply Options button.
  • Please enable your system to show hidden files: How to see hidden files in Windows
  • Make sure you're subscribed to this topic:
    • Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

    [*]Removing malware can be unpredictable...It is unlikely but things can go very wrong! Please make sure you Backup all files that cannot be replaced if something were to happen. You can copy them to a CD/DVD, external drive or a pen drive [*]Please don't run any other scans, download, install or uninstall any programs unless requested by me while I'm working with you. [*]The removal of malware is not instantaneous, please be patient. Often we are also on a different Time Zone. [*]Perform everything in the correct order. Sometimes one step requires the previous one. [*]If you have any problems while following my instructions, Stop there and tell me the exact nature of the issue. [*]You can check here if you're not sure if your computer is 32-bit or 64-bit [*]Please disable your antivirus while running any requested scanners so that they do not interfere with the scanners. [*]When we are done, I'll give you instructions on how to cleanup all the tools and logs [*]Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that. [*]Your topic will be closed if you haven't replied within 3 days [*](If I have not responded within 24 hours, please send me a Private Message as a reminder)




STEP 0
RKill is a program that was developed at BleepingComputer.com that attempts to terminate known malware processes
so that your normal security software can then run and clean your computer of infections.
When RKill runs it will kill malware processes and then removes incorrect executable associations and fixes policies
that stop us from using certain tools. When finished it will display a log file that shows the processes that were
terminated while the program was running.

As RKill only terminates a program's running process, and does not delete any files, after running it you should not reboot
your computer as any malware processes that are configured to start automatically will just be started again.
Instead, after running RKill you should immediately scan your computer using the requested scans I've included.

Please download Rkill by Grinler from one of the links below and save it to your desktop.


Link 2

  • On Windows XP double-click on the Rkill desktop icon to run the tool.
  • On Windows Vista/Windows 7 or 8, right-click on the Rkill desktop icon and select Run As Administrator
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
  • Do not reboot the computer, you will need to run the application again.



STEP 01
Backup the Registry:
Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.

  • Please download ERUNT from one of the following links: Link1 | Link2 | Link3
  • ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.
  • Double click on erunt-setup.exe to Install ERUNT by following the prompts.
  • NOTE: Do not choose to allow ERUNT to add an Entry to the Startup folder. Click NO.
  • Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
  • Choose a location for the backup.
    • Note: the default location is C:\Windows\ERDNT which is acceptable.

    [*]Make sure that at least the first two check boxes are selected. [*]Click on OK [*]Then click on YES to create the folder. [*]Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe


STEP 02
Please download RogueKiller and save it to your desktop.

You can check here if you're not sure if your computer is 32-bit or 64-bit

  • RogueKiller 32-bit | RogueKiller 64-bit
  • Quit all running programs.
  • For Windows XP, double-click to start.
  • For Vista,Windows 7/8, Right-click on the program and select Run as Administrator to start and when prompted allow it to run.
  • Read and accept the EULA (End User Licene Agreement)
  • Click Scan to scan the system.
  • When the scan completes Close the program > Don't Fix anything!
  • Don't run any other options, they're not all bad!!
  • Post back the report which should be located on your desktop.


 

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  • 2 weeks later...
  • Root Admin

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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Thank you Fatdcuk!!! Im sorry again AdvancedSetup for not responding as I have been out of town. I have just completed your instructions and here are Rkills and RogueKillers report.

 

Rkill 2.6.2 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2013 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 11/14/2013 05:07:58 AM in x64 mode.
Windows Version: Windows 8

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * No malware processes found to kill.

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * No issues found.

Checking Windows Service Integrity:

 * DNS Client (Dnscache) is not Running.
   Startup Type set to: Disabled

 * HdAudAddService [Missing Service]

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * No issues found.

Program finished at: 11/14/2013 05:09:20 AM
Execution time: 0 hours(s), 1 minute(s), and 22 seconds(s)
 

 

RogueKiller V8.7.8 _x64_ [Nov 14 2013] by Tigzy
mail : tigzyRK<at>gmail<dot>com
Feedback : http://www.adlice.com/forum/
Website : http://www.adlice.com/softwares/roguekiller/
Blog : http://tigzyrk.blogspot.com/

Operating System : Windows 8 (6.2.9200 ) 64 bits version
Started in : Normal mode
User : kain76 [Admin rights]
Mode : Scan -- Date : 11/14/2013 06:50:23
| ARK || FAK || MBR |

¤¤¤ Bad processes : 1 ¤¤¤
[sUSP PATH][DLL] explorer.exe -- C:\Temp\Malwarebytes' Anti-Malware\mbamext.dll [x] -> UNLOADED

¤¤¤ Registry Entries : 2 ¤¤¤
[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND
[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

¤¤¤ Scheduled tasks : 0 ¤¤¤

¤¤¤ Startup Entries : 0 ¤¤¤

¤¤¤ Web browsers : 0 ¤¤¤

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver : [NOT LOADED 0x0] ¤¤¤

¤¤¤ External Hives: ¤¤¤

¤¤¤ Infection :  ¤¤¤

¤¤¤ HOSTS File: ¤¤¤
--> %SystemRoot%\System32\drivers\etc\hosts




¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: (\\.\PHYSICALDRIVE0 @ IDE) ST500LT012-9WS142 +++++
--- User ---
[MBR] e56efa3770507e4d2ab09e193105a608
[bSP] c242e5819ffc675071632885364cf30b : Empty MBR Code
Partition table:
0 - [XXXXXX] UNKNOWN (0x00) [VISIBLE] Offset (sectors): 1 | Size: 2097152 Mo
User = LL1 ... OK!
User = LL2 ... OK!

Finished : << RKreport[0]_S_11142013_065023.txt >>
RKreport[0]_S_11142013_054834.txt
 

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Also, for some reason I cannot access my windows 8 camera(or webcam) It says "Camera can't open while File Explorer is running with administrator privileges. Restart File Explorer normally and try again."

 

I ended File Explorer in Task manager a few hours ago because it had 90% cpu usage and it slowed my pc down significantly... so I unchecked everything under "When searching non-indexed locations" for the Computer folder options. Then restarted explorer via command console....

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  • Root Admin

Please go ahead and run through the following steps and post back the logs when ready.

STEP 03
Please download Malwarebytes Anti-Rootkit from here

  • Unzip the contents to a folder in a convenient location.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • Click on the Cleanup button to remove any threats and reboot if prompted to do so.
  • Wait while the system shuts down and the cleanup process is performed.
  • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  • When done, please post the two logs produced they will be in the MBAR folder... mbar-log.txt and system-log.txt

STEP 04
Please download Junkware Removal Tool to your desktop.
  • Shutdown your antivirus to avoid any conflicts.
  • Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next reply message
  • When completed make sure to re-enable your antivirus



STEP 05
Lets clean out any adware now: (this will require a reboot so save all your work)

Please download AdwCleaner by Xplode and save to your Desktop.

  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • When it's done you'll see: Pending: Please uncheck elements you don't want removed.
  • Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • Look over the log especially under Files/Folders for any program you want to save.
  • If there's a program you may want to save, just uncheck it from AdwCleaner.
  • If you're not sure, post the log for review. (all items found are adware/spyware/foistware)
  • If you're ready to clean it all up.....click the Clean button.
  • After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  • Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
  • To restore an item that has been deleted:
  • Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.


Then..................

Open up Malwarebytes > Settings Tab > Scanner Settings > Under action for PUP > Select: Show in Results List and Check for removal.

Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post the report.

Make sure that everything is checked, and click Remove Selected.


STEP 06
button_eos.gif

Please go here to run the online antivirus scannner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activex control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked
  • Click on Advanced Settings and ensure these options are ticked:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology

    [*]Click Scan [*]Wait for the scan to finish [*]If any threats were found, click the 'List of found threats' , then click Export to text file.... [*]Save it to your desktop, then please copy and paste that log as a reply to this topic.



STEP 07
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.


 

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  • 4 weeks later...
  • Root Admin

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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