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I believe my laptop is still infected after factory restore.


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Hello. Im brand new to these forums and I wish I had found this site and forums sooner. I purchased this laptop nearly 3 weeks ago and have already factory restored twice. I would have used my CD that came with the laptop but I lost the darn box(with the OS CD inside it ofcourse...) at a previous hotel.

 

Im using a Dell laptop Windows 8 x64 bit and I think my registry is compromised and that my information/files are open to attack. I've been experiencing other difficulties aswell including network problems and services that do not seem to be legit.

 

I have ran a few scanning programs( that were suggested by Admins in these forums )to others that had similar issues. I have logs from Combofix, Rxkill, and Roguekiller. I can provide the logs as needed and I would also like to know what you see and understand from them as I have no idea... Please help me solve my pcs issues.

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Hello and Welcome to Malwarebytes

Being that you are probably infected, feel free to follow the instructions below to receive free, one-on-one expert assistance in checking your system and clearing out any infections and correcting any damage done by the malware.

Please see the following pinned topic which has information on how to get help with this: Available Assistance for Possibly Infected Computers

Thank you

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