Spyware.Passwords?

[lishie]

Hello,

I did a scan with MB tonight after not doing one for several months, I know, not very smart! My scan found an infected file named Spyware.Passwords.Gen and I have googled this but got conflicting information. Could it have been a false positive? Is this a serious threat that would require changing my passwords or even reformatting? I wanted to check with you guys and see what kind of threat I'm dealing with.

Here is the log. Thank you so much!

Malwarebytes Anti-Malware 1.75.0.1300

www.malwarebytes.org

Database version: v2013.10.28.10

Windows 7 Service Pack 1 x64 NTFS

Internet Explorer 9.0.8112.16421

Lishie :: Lishie [administrator]

10/28/2013 6:01:08 PM

mbam-log-2013-10-28 (18-01-08).txt

Scan type: Full scan (C:\|D:\|Q:\|)

Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM

Scan options disabled: P2P

Objects scanned: 452210

Time elapsed: 53 minute(s), 10 second(s)

Memory Processes Detected: 0

(No malicious items detected)

Memory Modules Detected: 0

(No malicious items detected)

Registry Keys Detected: 12

HKCR\CrossriderApp0004493.BHO (PUP.Optional.CrossRider.A) -> Quarantined and deleted successfully.

HKCR\CrossriderApp0004493.BHO.1 (PUP.Optional.CrossRider.A) -> Quarantined and deleted successfully.

HKCR\CrossriderApp0004493.Sandbox (PUP.Optional.CrossRider.A) -> Quarantined and deleted successfully.

HKCR\CrossriderApp0004493.Sandbox.1 (PUP.Optional.CrossRider.A) -> Quarantined and deleted successfully.

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{11111111-1111-1111-1111-110011441193} (PUP.Optional.CrossRider.M) -> Quarantined and deleted successfully.

HKCR\CLSID\{11111111-1111-1111-1111-110011441193} (PUP.Optional.CrossRider.M) -> Quarantined and deleted successfully.

HKCR\TypeLib\{44444444-4444-4444-4444-440044444493} (PUP.Optional.CrossRider.M) -> Quarantined and deleted successfully.

HKCR\Interface\{55555555-5555-5555-5555-550055445593} (PUP.Optional.CrossRider.M) -> Quarantined and deleted successfully.

HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Settings\{11111111-1111-1111-1111-110011441193} (PUP.Optional.CrossRider.M) -> Quarantined and deleted successfully.

HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{11111111-1111-1111-1111-110011441193} (PUP.Optional.CrossRider.M) -> Quarantined and deleted successfully.

HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{11111111-1111-1111-1111-110011441193} (PUP.Optional.CrossRider.M) -> Quarantined and deleted successfully.

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{11111111-1111-1111-1111-110011441193} (PUP.Optional.CrossRider.M) -> Quarantined and deleted successfully.

Registry Values Detected: 0

(No malicious items detected)

Registry Data Items Detected: 0

(No malicious items detected)

Folders Detected: 0

(No malicious items detected)

Files Detected: 4

C:\Users\LishieK9\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\PBOECL94\Setup.exe (PUP.Optional.IBryte) -> Quarantined and deleted successfully.

C:\Users\LishieK9\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\PBOECL94\stubinst_pkg_en-us[1].cab (PUP.Optional.OpenCandy) -> Quarantined and deleted successfully.

C:\Users\LishieK9\Downloads\MobileSyncBrowser.Setup.zip (Spyware.Passwords.Gen) -> Quarantined and deleted successfully.

C:\Program Files (x86)\Coupon Companion\Coupon Companion.dll (PUP.Optional.CrossRider.M) -> Quarantined and deleted successfully.

(end)

[MrCharlie]

Welcome to the forum, please start HERE

Post back the 2 logs here.....DDS.txt and Attach.txt

(please don't put logs in code or quotes and use the default font)

General P2P/Piracy Warning:

1. If you're using Peer 2 Peer software such uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

2. If you have illegal/cracked software, cracks, keygens, custom (Adobe) host file, etc. on the system, please remove or uninstall them now and read the policy on Piracy.

Failure to remove such software will result in your topic being closed and no further assistance being provided.

<====><====><====><====><====><====><====><====>

Next................

Please download and run RogueKiller 32 bit to your desktop.

RogueKiller<---use this one for 64 bit systems

Which system am I using?

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

(please don't put logs in code or quotes and use the default font)

MrC

Note:

Please read all of my instructions completely including these.

Make sure system restore is turned on and running

Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

Removing malware can be unpredictable...unlikely but things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>When we are done, I'll give to instructions on how to cleanup all the tools and logs

<+>Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.

------->Your topic will be closed if you haven't replied within 3 days!<--------

(If I don't respond within 24 hours, please send me a PM)

[lishie]

x64-Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} -

x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} -

x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} -

x64-Notify: igfxcui - igfxdev.dll

x64-SSODL: WebCheck -

dds.txt

attach.txt

[lishie]

That's odd, I copy and pasted everything and previewed it twice. Not sure why it's showing up that way? Let me know if you would like me to try again or if the attached files will be OK. Sorry for the inconvenience..

I temporarily disabled AVG to run dds.scr. AVG seems to have been updating randomly all morning, hopefully it is done and if not, I'll do my best to stop the updates. Working on RogueKiller now. Thanks

[lishie]

RogueKiller V8.7.6 _x64_ [Oct 28 2013] by Tigzy

mail : tigzyRKgmailcom

Feedback : http://www.adlice.com/forum/

Website : http://www.adlice.com/softwares/roguekiller/

Blog : http://tigzyrk.blogspot.com/

RKreport0_S_10292013_145607.txt

[MrCharlie]

Lots of adware in the logs, please do this:

Download and run Avast Browser Cleanup, see if it detects any bad items. If so have the program delete them.

Then.......

Lets clean out any adware now: (this will require a reboot so save all your work)

Please download AdwCleaner by Xplode and save to your Desktop.

Make sure you click on download buttons that look like this, not "sponsored ad links":

• Double click on AdwCleaner.exe to run the tool.

  Vista/Windows 7/8 users right-click and select Run As Administrator

• Click on the Scan button.
• AdwCleaner will begin...be patient as the scan may take some time to complete.
• When it's done you'll see: Pending: Please uncheck elements you don't want removed.
• Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
• Look over the log especially under Files/Folders for any program you want to save.
• If there's a program you may want to save, just uncheck it from AdwCleaner.
• If you're not sure, post the log for review. (all items found are adware/spyware/foistware)
• If you're ready to clean it all up.....click the Clean button.
• After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
• Copy and paste the contents of that logfile in your next reply.
• A copy of that logfile will also be saved in the C:\AdwCleaner folder.
• Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
• To restore an item that has been deleted:
• Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.

Then..................

Open up Malwarebytes > Settings Tab > Scanner Settings > Under action for PUP > Select: Show in Results List and Check for removal.

Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post the report.

Make sure that everything is checked, and click Remove Selected.

Please let me know how computer is running now, MrC

[lishie]

# AdwCleaner v3.010 - Report created 30/10/2013 at 14:07:35

# Updated 20/10/2013 by Xplode

# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)

# Username : LishieK9 - ELI-PC

# Running from : C:\Users\LishieK9\Desktop\AdwCleaner.exe

# Option : Clean

***** [ Services ] *****

 

***** [ Files / Folders ] *****

 

Folder Deleted : C:\ProgramData\Viewpoint

Folder Deleted : C:\Program Files (x86)\Coupon Companion

Folder Deleted : C:\Program Files (x86)\Viewpoint

Folder Deleted : C:\Users\LishieK9\AppData\Local\Coupon Companion

File Deleted : C:\Users\LishieK9\AppData\Roaming\Mozilla\Firefox\Profiles\ej3g7t8o.default\searchplugins\funmoods.xml

File Deleted : C:\Users\LishieK9\AppData\Roaming\Mozilla\Firefox\Profiles\ej3g7t8o.default\user.js

***** [ Shortcuts ] *****

 

***** [ Registry ] *****

 

Key Deleted : [x64] HKLM\SOFTWARE\Google\Chrome\Extensions\bbjciahceamgodcoidkjpchnokgfpphh

Key Deleted : [x64] HKLM\SOFTWARE\Google\Chrome\Extensions\cjpglkicenollcignonpgiafdgfeehoj

Key Deleted : HKLM\SOFTWARE\Classes\AppID\esrv.EXE

Key Deleted : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtl

Key Deleted : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtl.1

Key Deleted : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtlSecondary

Key Deleted : HKLM\SOFTWARE\Classes\AxMetaStream.MetaStreamCtlSecondary.1

Key Deleted : HKLM\SOFTWARE\Microsoft\Active Setup\Installed Components\{03F998B2-0E00-11D3-A498-00104B6EB52E}

Key Deleted : HKLM\SOFTWARE\Microsoft\Active Setup\Installed Components\{1B00725B-C455-4DE6-BFB6-AD540AD427CD}

Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\BingBar_RASMANCS

Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\FunmoodsSetup_RASAPI32

Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\FunmoodsSetup_RASMANCS

Key Deleted : HKLM\SOFTWARE\MozillaPlugins\@viewpoint.com/VMP

Key Deleted : HKLM\SOFTWARE\Classes\AppID\{960DF771-CFCB-4E53-A5B5-6EF2BBE6E706}

Key Deleted : HKLM\SOFTWARE\Classes\AppID\{EA28B360-05E0-4F93-8150-02891F1D8D3C}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{03F998B2-0E00-11D3-A498-00104B6EB52E}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1B00725B-C455-4DE6-BFB6-AD540AD427CD}

Key Deleted : HKLM\SOFTWARE\Classes\Interface\{66666666-6666-6666-6666-660066446693}

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}

Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}

Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{66666666-6666-6666-6666-660066446693}

Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{3CA2F312-6F6E-4B53-A66E-4E65E497C8C0}

Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{B7971660-A1CE-4FDD-B9E0-2C37D77AFB0B}

Key Deleted : HKCU\Software\Cr_Installer

Key Deleted : HKCU\Software\installedbrowserextensions

Key Deleted : HKCU\Software\AppDataLow\Software\Crossrider

Key Deleted : HKLM\Software\AVG Secure Search

Key Deleted : HKLM\Software\AVG Security Toolbar

Key Deleted : HKLM\Software\MetaStream

Key Deleted : HKLM\Software\Viewpoint

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ViewpointMediaPlayer

 

***** [ Browsers ] *****

 

-\\ Internet Explorer v9.0.8112.16496

 

Setting Restored : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\Main [start Page]

 

-\\ Mozilla Firefox v24.0 (en-US)

 

[ File : C:\Users\LishieK9\AppData\Roaming\Mozilla\Firefox\Profiles\ej3g7t8o.default\prefs.js ]

 

Line Deleted : user_pref("extensions.crossrider.bic", "13b300b08189c17aa39bd5c2d6e1c46a");

Line Deleted : user_pref("extensions.funmoods.aflt", "download");

Line Deleted : user_pref("extensions.funmoods.autoRvrt", false);

Line Deleted : user_pref("extensions.funmoods.brwsrsrc", "ietlbr");

Line Deleted : user_pref("extensions.funmoods.cntry", "US");

Line Deleted : user_pref("extensions.funmoods.cv", "cv5");

Line Deleted : user_pref("extensions.funmoods.dfltLng", "");

Line Deleted : user_pref("extensions.funmoods.dfltSrch", true);

Line Deleted : user_pref("extensions.funmoods.dfltlng", "en");

Line Deleted : user_pref("extensions.funmoods.dfltsrch", true);

Line Deleted : user_pref("extensions.funmoods.dnsErr", true);

Line Deleted : user_pref("extensions.funmoods.envrmnt", "production");

Line Deleted : user_pref("extensions.funmoods.excTlbr", false);

Line Deleted : user_pref("extensions.funmoods.hdrMd5", "13BE6498C36075BE2A0056C08E8336C2");

Line Deleted : user_pref("extensions.funmoods.hmpg", true);

Line Deleted : user_pref("extensions.funmoods.hrdid", "848F69C70D8451D2");

Line Deleted : user_pref("extensions.funmoods.id", "848F69C70D8451D2");

Line Deleted : user_pref("extensions.funmoods.instlDay", "15667");

Line Deleted : user_pref("extensions.funmoods.instlRef", "download");

Line Deleted : user_pref("extensions.funmoods.instlday", "15667");

Line Deleted : user_pref("extensions.funmoods.instlref", "download");

Line Deleted : user_pref("extensions.funmoods.isdcmntcmplt", true);

Line Deleted : user_pref("extensions.funmoods.keywordurl", "");

Line Deleted : user_pref("extensions.funmoods.lastVrsnTs", "1.5.23.2217:7:46");

Line Deleted : user_pref("extensions.funmoods.mntrvrsn", "1.3.0");

Line Deleted : user_pref("extensions.funmoods.newTab", true);

Line Deleted : user_pref("extensions.funmoods.newtab", true);

Line Deleted : user_pref("extensions.funmoods.prdct", "funmoods");

Line Deleted : user_pref("extensions.funmoods.prtnrId", "funmoods");

Line Deleted : user_pref("extensions.funmoods.prtnrid", "funmoods");

Line Deleted : user_pref("extensions.funmoods.savedVrsnTs", "1");

Line Deleted : user_pref("extensions.funmoods.sg", "none");

Line Deleted : user_pref("extensions.funmoods.smplGrp", "none");

Line Deleted : user_pref("extensions.funmoods.smplgrp", "none");

Line Deleted : user_pref("extensions.funmoods.srch", "");

Line Deleted : user_pref("extensions.funmoods.srchPrvdr", "Search");

Line Deleted : user_pref("extensions.funmoods.srchprvdr", "Search");

Line Deleted : user_pref("extensions.funmoods.tlbrId", "base");

Line Deleted : user_pref("extensions.funmoods.tlbrid", "base");

Line Deleted : user_pref("extensions.funmoods.vrsn", "1.5.23.22");

Line Deleted : user_pref("extensions.funmoods.vrsnTs", "1.5.23.2217:7:46");

Line Deleted : user_pref("extensions.funmoods.vrsni", "1.5.23.22");

Line Deleted : user_pref("extensions.funmoods.vrsnts", "1.5.23.2217:7:46");

Line Deleted : user_pref("extensions.funmoods_i.newTab", true);

Line Deleted : user_pref("extensions.funmoods_i.smplGrp", "none");

Line Deleted : user_pref("extensions.funmoods_i.vrsnTs", "1.5.23.2217:7:46");

 

-\\ Google Chrome v30.0.1599.101

 

[ File : C:\Users\LishieK9\AppData\Local\Google\Chrome\User Data\Default\preferences ]

 

*************************

AdwCleaner[R0].txt - [8203 octets] - [30/10/2013 12:52:10]

AdwCleaner[R1].txt - [8261 octets] - [30/10/2013 13:00:00]

AdwCleaner[s0].txt - [8071 octets] - [30/10/2013 14:07:35]

########## EOF - C:\AdwCleaner\AdwCleaner[s0].txt - [8131 octets] ##########

AdwCleanerS0.txt

[lishie]

Seems to be running great! The options menu (font, size, paste plain text, etc) was not showing up before and it is now.. which would explain why my stuff wasn't copy and pasting correctly. You have been so helpful, thank you so much!

 

I have a few questions...

1) Since you didn't say anything about Spyware.Passwords.Gen, I assume it was nothing to worry about and was not a backdoor trojan or anything like that? Obviously I don't know very much about this type of stuff!

 

2) Is there a free anti-virus software you recommend or is AVG good enough?

 

3) My computer is currently running 100 processes, do you help with registry related things? If not, no worries. I'll eventually figure out how to clean it up.

 

Thanks again!

[lishie]

The other day when MBAM detected this, I thought it had already removed it so I deleted the file it was in. It said it had been removed successfully, so i thought it was OK. Detected again in the recycling bin, should I be concerned? Didn't want to take any chances and be sure.. thank you

 

Malwarebytes Anti-Malware 1.75.0.1300

www.malwarebytes.org

Database version: v2013.10.28.10

Windows 7 Service Pack 1 x64 NTFS

Internet Explorer 9.0.8112.16421

LishieK9 :: ELI-PC [administrator]

10/30/2013 2:19:38 PM

mbam-log-2013-10-30 (14-19-38).txt

 

Scan type: Quick scan

Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM

Scan options disabled: P2P

Objects scanned: 256009

Time elapsed: 5 minute(s), 55 second(s)

 

Memory Processes Detected: 0

(No malicious items detected)

Memory Modules Detected: 0

(No malicious items detected)

 

Registry Keys Detected: 0

(No malicious items detected)

Registry Values Detected: 0

(No malicious items detected)

 

Registry Data Items Detected: 0

(No malicious items detected)

Folders Detected: 0

(No malicious items detected)

 

Files Detected: 1

C:\$Recycle.Bin\S-1-5-21-4273951585-49509815-957312976-1001\$RUQCEMM.zip (Spyware.Passwords.Gen) -> Quarantined and deleted successfully.

(end)

[MrCharlie]

1) Since you didn't say anything about Spyware.Passwords.Gen, I assume it was nothing to worry about and was not a backdoor trojan or anything like that? Obviously I don't know very much about this type of stuff!
 

C:\Users\LishieK9\Downloads\MobileSyncBrowser.Setup.zip (Spyware.Passwords.Gen) -> Quarantined and deleted successfully

 

Looks like it was just a setup file and was never unzipped or installed.

2) Is there a free anti-virus software you recommend or is AVG good enough?
I would switch to Avast or Avira (will be listed in My Preventive Maintenance)


3) My computer is currently running 100 processes, do you help with registry related things? If not, no worries. I'll eventually figure out how to clean it up.

I'm not sure what you mean by that??? Processes, Registry related things

As far as Malwarebytes.....

Does another scan with MB come up clean??

MrC

[lishie]

Everything came up clean on the Quick Scan with MBAM. I'll run a full scan in the morning.

 

When I do Ctrl+Alt+Del and bring up the Task Manager, it shows Processes my computer is running. Currently running 111 processes now, it looks like there is a lot of junk that my computer doesn't need to be running. This isn't malware related so I'm going to assume you don't help with that sort of thing Have a good night Mr C!

[MrCharlie]

You can use a program like StartUpLite:

http://www.malwarebytes.org/products/startuplite/

------------------------------------------------

Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

• Save it to your Desktop.
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
• If you get Unsupported operating system. Aborting now, just reboot and try again.
• A Notepad document should open automatically called checkup.txt.
• Please Post the contents of that document.
• Do Not Attach It!!!

MrC

[lishie]

MBAM Full Scan came up clean

----------------------------------------------

 

 Results of screen317's Security Check version 0.99.76 

Windows 7 Service Pack 1 x64 (UAC is enabled) 

Internet Explorer 10 

``````````````Antivirus/Firewall Check:``````````````

Windows Firewall Enabled! 

AVG Internet Security 2014  

Antivirus up to date!  

`````````Anti-malware/Other Utilities Check:`````````

Malwarebytes Anti-Malware version 1.75.0.1300 

JavaFX 2.1.1   

Java 7 Update 45 

Adobe Flash Player 11.8.800.94 

Adobe Reader 10.1.7 Adobe Reader out of Date! 

Mozilla Firefox (24.0)

Google Chrome 30.0.1599.101 

Google Chrome 30.0.1599.69 

````````Process Check: objlist.exe by Laurent```````` 

AVG avgwdsvc.exe

`````````````````System Health check`````````````````

Total Fragmentation on Drive C: 0%

````````````````````End of Log``````````````````````

[MrCharlie]

Out dated programs on the system are vulnerable to malware.
Please update or uninstall them:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Adobe Reader 10.1.7 Adobe Reader out of Date! <---please check for an update if available or uninstall and download and install Foxit Reader which is less vulnerable to malware and much better than Adobe. Don't install any toolbars that may come with it (ASK Toolbar).

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /



Then hit enter.
This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall or download and run the uninstaller)

---------------------------------

Please download OTC to your desktop.
http://oldtimer.geekstogo.com/OTC.exe

Double-click OTC to run it. (Vista and up users, please right click on OTC and select "Run as an Administrator")
Click on the CleanUp! button and follow the prompts.
(If you get a warning from your firewall or other security programs regarding OTC attempting to contact the Internet, please allow the connection.)
You will be asked to reboot the machine to finish the Cleanup process, choose Yes.
After the reboot all the tools we used should be gone.
Note: Some more recently created tools may not yet be removed by OTC. Feel free to manually delete any tools it leaves behind.

Any other programs or logs you can manually delete.
IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST, MBAR, etc....AdwCleaner > just run the program and click uninstall.

Note:
If you used FRST and can't delete the quarantine folder:
Download the fixlist.txt to the same folder as FRST.
Run FRST and click Fix only once and wait
That will delete the quarantine folder created by FRST.
The rest you can manually delete.

-------------------------------

Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again. (also HERE)

Good Luck and Thanks for using the forum, MrC

[lishie]

I don't think I have any more questions. Thank you so much for the help, I really appreciate it! Have a great day MrC

[AdvancedSetup]

Glad we could help.

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!