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Unable to install, HELP! Logs posted below.


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Hello, 

 

I am concerned I have a virus... Tried to install mbam.exe and during install got errors stating that my ieframe.dll is out of date.... Tried to run anyway and run time error 372 occurred... Both in normal and safe mode. Computer will also not launch mscofig.  Per you sites instructions, ran dds.com and te logs are posted below...

 

DDS (Ver_2012-11-20.01) - NTFS_x86 NETWORK
Internet Explorer: 8.0.6001.18702
Run by Joseph at 16:43:43 on 2013-10-25
Microsoft Windows XP Professional  5.1.2600.3.1252.1.1033.18.2038.970 [GMT -7:00]
.
AV: McAfee Anti-Virus and Anti-Spyware *Disabled/Updated* {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}
.
============== Running Processes ================
.
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe
C:\WINDOWS\system32\mfevtps.exe
C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\Documents and Settings\Joseph\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Joseph\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Joseph\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Joseph\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Joseph\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Joseph\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Joseph\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Joseph\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Joseph\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Joseph\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Joseph\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k NetworkService
C:\WINDOWS\system32\svchost.exe -k LocalService
.
============== Pseudo HJT Report ===============
.
uURLSearchHooks: {00000000-6E41-4FD3-8538-502F5495E5FC} - <orphaned>
BHO: {0347C33E-8762-4905-BF09-768834316C61} - <orphaned>
BHO: scriptproxy: {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:\program files\common files\mcafee\systemcore\ScriptSn.20120621232015.dll
BHO: AVG SafeGuard toolbar: {95B7759C-8C7F-4BF1-B163-73684A933233} - c:\program files\avg safeguard toolbar\17.0.1.12\AVG SafeGuard toolbar_toolbar.dll
BHO: BatBrowse: {b67b3dbb-c1c9-49d2-b016-2748b0b5017e} - c:\program files\batbrowse\BatBrowsebho.dll
BHO: Ask Toolbar: {D4027C7F-154A-4066-A1AD-4243D8127440} - c:\program files\ask.com\GenericAskToolbar.dll
BHO: YouTube to MP3 Converter: {E71596B0-A83B-453D-82C1-4BE99947C65F} - c:\documents and settings\joseph\local settings\application data\sevas-s\youtube to mp3 converter\browserextensions\ie\YouTubeDownloaderExtension.dll
BHO: HP Smart BHO Class: {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
TB: Ask Toolbar: {D4027C7F-154A-4066-A1AD-4243D8127440} - c:\program files\ask.com\GenericAskToolbar.dll
TB: <No Name>: {E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39} - LocalServer32 - <no file>
TB: Ask Toolbar: {D4027C7F-154A-4066-A1AD-4243D8127440} - c:\program files\ask.com\GenericAskToolbar.dll
TB: AVG SafeGuard toolbar: {95B7759C-8C7F-4BF1-B163-73684A933233} - c:\program files\avg safeguard toolbar\17.0.1.12\AVG SafeGuard toolbar_toolbar.dll
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [DNS7reminder] "c:\program files\nuance\naturallyspeaking11\ereg\ereg.exe" -r "c:\documents and settings\all users.windows\application data\nuance\naturallyspeaking11\Ereg.ini
mRun: [mcui_exe] "c:\program files\mcafee.com\agent\mcagent.exe" /runkey
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [vProt] "c:\program files\avg safeguard toolbar\vprot.exe"
mRun: [YouTube to MP3 Converter Updater] c:\documents and settings\joseph\local settings\application data\sevas-s\youtube to mp3 converter\yt2mp3_updater.exe
mRun: [mobilegeni daemon] c:\program files\mobogenie\DaemonProcess.exe
mRunOnce: [WIAWizardMenu] RUNDLL32.EXE c:\windows\system32\sti_ci.dll,WiaCreateWizardMenu
mRunOnce: [Malwarebytes Anti-Malware] c:\program files\malwarebytes' anti-malware\mbamgui.exe /install /silent
dRun: [searchProtect] c:\windows\system32\config\systemprofile\application data\searchprotect\bin\cltmng.exe
uPolicies-Explorer: NoDriveTypeAutoRun = dword:145
IE: Free YouTube to MP3 Converter - c:\documents and settings\joseph\application data\dvdvideosoftiehelpers\freeyoutubetomp3converter.htm
IE: Send Image to Photo Library - c:\documents and settings\joseph\application data\mgi\photosuite4\temp\MGI00000.html
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {E71596B0-A83B-453D-82C1-4BE99947C65F} - {E71596B0-A83B-453D-82C1-4BE99947C65F} - c:\documents and settings\joseph\local settings\application data\sevas-s\youtube to mp3 converter\browserextensions\ie\YouTubeDownloaderExtension.dll
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
TCP: NameServer = 192.168.2.1 209.18.47.61 209.18.47.62
TCP: Interfaces\{D2D78D42-FCA9-4792-8893-756292FC2758} : DHCPNameServer = 192.168.2.1 209.18.47.61 209.18.47.62
Filter: application/x-mfe-ipt - {3EF5086B-5478-4598-A054-786C45D75692} - c:\program files\mcafee\msc\McSnIePl.dll
Handler: viprotocol - {B658800C-F66E-4EF3-AB85-6C0C227862A9} - c:\program files\common files\avg secure search\viprotocolinstaller\17.0.12\ViProtocol.dll
Notify: PFW - <no file>
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\documents and settings\joseph\application data\mozilla\firefox\profiles\sk6fi0yt.default-1350109304656\
FF - plugin: c:\documents and settings\joseph\local settings\application data\google\update\1.3.21.145\npGoogleUpdate3.dll
FF - plugin: c:\progra~1\mcafee\msc\npMcSnFFPl.dll
FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll
FF - plugin: c:\program files\common files\avg secure search\sitesafetyinstaller\17.0.12\npsitesafety.dll
FF - plugin: c:\program files\microsoft silverlight\5.1.20125.0\npctrlui.dll
FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_8_800_94.dll
FF - ExtSQL: 2013-09-01 20:46; avg@toolbar; c:\documents and settings\all users.windows\application data\avg safeguard toolbar\firefoxext\17.0.1.12
FF - ExtSQL: 2013-09-28 14:43; {ACAA314B-EEBA-48e4-AD47-84E31C44796C}; c:\program files\common files\dvdvideosoft\plugins\ff
FF - ExtSQL: 2013-10-22 12:29; firefox@batbrowse.com; c:\documents and settings\joseph\application data\mozilla\firefox\profiles\sk6fi0yt.default-1350109304656\extensions\firefox@batbrowse.com.xpi
FF - ExtSQL: !HIDDEN! 2012-11-06 09:59; smartwebprinting@hp.com; c:\program files\hp\digital imaging\smart web printing\MozillaAddOn2
.
---- FIREFOX POLICIES ----
FF - user.js: extensions.BabylonToolbar.id - b4fca77a000000000000001aa0bd018b
FF - user.js: extensions.BabylonToolbar.appId - {BDB69379-802F-4eaf-B541-F8DE92DD98DB}
FF - user.js: extensions.BabylonToolbar.instlDay - 15628
FF - user.js: extensions.BabylonToolbar.vrsn - 1.8.3.8
FF - user.js: extensions.BabylonToolbar.vrsni - 1.8.3.8
FF - user.js: extensions.BabylonToolbar_i.vrsnTs - 1.8.3.815:40:59
FF - user.js: extensions.BabylonToolbar.prtnrId - babylon
FF - user.js: extensions.BabylonToolbar.prdct - BabylonToolbar
FF - user.js: extensions.BabylonToolbar.aflt - babsst
FF - user.js: extensions.BabylonToolbar_i.smplGrp - none
FF - user.js: extensions.BabylonToolbar.tlbrId - base
FF - user.js: extensions.BabylonToolbar.instlRef - sst
FF - user.js: extensions.BabylonToolbar.dfltLng - en
FF - user.js: extensions.BabylonToolbar.excTlbr - false
FF - user.js: extensions.BabylonToolbar.admin - false
FF - user.js: extensions.delta.tlbrSrchUrl - 
FF - user.js: extensions.delta.id - b4fca77a000000000000001aa0bd018b
FF - user.js: extensions.delta.appId - {C26644C4-2A12-4CA6-8F2E-0EDE6CF018F3}
FF - user.js: extensions.delta.instlDay - 15968
FF - user.js: extensions.delta.vrsn - 1.8.24.6
FF - user.js: extensions.delta.vrsni - 1.8.24.6
FF - user.js: extensions.delta.vrsnTs - 1.8.24.614:03:14
FF - user.js: extensions.delta.prtnrId - delta
FF - user.js: extensions.delta.prdct - delta
FF - user.js: extensions.delta.aflt - babsst
FF - user.js: extensions.delta.smplGrp - none
FF - user.js: extensions.delta.tlbrId - base
FF - user.js: extensions.delta.instlRef - sst
FF - user.js: extensions.delta.dfltLng - en
FF - user.js: extensions.delta.excTlbr - false
FF - user.js: extensions.delta.ffxUnstlRst - true
FF - user.js: extensions.delta.admin - false
FF - user.js: extensions.delta_i.babTrack - affID=119351&tsp=5011
FF - user.js: extensions.delta_i.babExt - 
FF - user.js: extensions.delta_i.srcExt - ss
FF - user.js: extensions.delta.autoRvrt - false
FF - user.js: extensions.delta.rvrt - false
FF - user.js: extensions.delta.newTab - false
.
.
.
.
.
.
============= SERVICES / DRIVERS ===============
.
R0 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2011-10-15 565888]
R1 avgtp;avgtp;c:\windows\system32\drivers\avgtpx86.sys [2013-8-23 37664]
R1 mfetdi2k;McAfee Inc. mfetdi2k;c:\windows\system32\drivers\mfetdi2k.sys [2012-3-30 91640]
R2 mfefire;McAfee Firewall Core Service;c:\program files\common files\mcafee\systemcore\mfefire.exe [2012-3-30 169320]
R2 mfevtp;McAfee Validation Trust Protection Service;c:\windows\system32\mfevtps.exe [2012-3-30 172416]
R3 mfefirek;McAfee Inc. mfefirek;c:\windows\system32\drivers\mfefirek.sys [2012-3-30 363080]
R3 mfendiskmp;mfendiskmp;c:\windows\system32\drivers\mfendisk.sys [2012-12-11 84904]
S0 cerc6;cerc6; [x]
S2 DragonSvc;Dragon Service;c:\program files\common files\nuance\dgnsvc.exe [2010-7-23 296808]
S2 McNaiAnn;McAfee VirusScan Announcer;c:\program files\common files\mcafee\mcsvchost\McSvHost.exe [2012-3-30 167784]
S2 McProxy;McAfee Proxy Service;c:\program files\common files\mcafee\mcsvchost\McSvHost.exe [2012-3-30 167784]
S2 McShield;McAfee McShield;c:\program files\common files\mcafee\systemcore\mcshield.exe [2012-3-30 203840]
S2 Update BatBrowse;Update BatBrowse;c:\program files\batbrowse\updateBatBrowse.exe [2013-10-22 65824]
S2 vToolbarUpdater17.0.12;vToolbarUpdater17.0.12;c:\program files\common files\avg secure search\vtoolbarupdater\17.0.12\ToolbarUpdater.exe [2013-10-1 1734680]
S3 cfwids;McAfee Inc. cfwids;c:\windows\system32\drivers\cfwids.sys [2012-3-30 60920]
S3 L6TPortA;Service - Line 6 TonePort UX1;c:\windows\system32\drivers\L6TPortA.sys [2012-2-18 530560]
S3 MagixASIODrv;MAGIX_ASIO_BoostDriver;c:\program files\magix\samplitude_11\mxasio.sys [2002-4-16 4899]
S3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2013-10-25 40776]
S3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2012-3-30 235264]
S3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2012-3-30 65928]
S3 mfendisk;McAfee Core NDIS Intermediate Filter;c:\windows\system32\drivers\mfendisk.sys [2012-12-11 84904]
S3 mferkdet;McAfee Inc. mferkdet;c:\windows\system32\drivers\mferkdet.sys [2012-3-30 92632]
.
=============== Created Last 30 ================
.
2013-10-25 23:29:37 40776 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2013-10-25 23:29:35 -------- d-----w- c:\documents and settings\joseph\application data\Malwarebytes
2013-10-25 23:29:15 -------- d-----w- c:\documents and settings\all users.windows\application data\Malwarebytes
2013-10-25 23:29:11 22856 ----a-w- c:\windows\system32\drivers\mbam.sys
2013-10-25 23:29:10 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2013-10-25 22:05:54 -------- d-----w- c:\documents and settings\joseph\local settings\application data\cache
2013-10-25 22:05:45 -------- d-----w- c:\documents and settings\joseph\local settings\application data\Mobogenie
2013-10-25 22:04:45 -------- d-----w- c:\program files\Mobogenie
2013-10-25 22:04:20 -------- d-----w- c:\program files\BatBrowse
2013-10-25 21:34:28 -------- d--h--w- c:\windows\system32\GroupPolicy
2013-10-09 07:24:40 46848 -c----w- c:\windows\system32\dllcache\irbus.sys
2013-10-09 07:24:39 123008 -c----w- c:\windows\system32\dllcache\usbvideo.sys
2013-09-28 21:44:31 -------- d-----w- c:\documents and settings\joseph\application data\DVDVideoSoftIEHelpers
2013-09-28 21:43:32 -------- d-----w- c:\program files\DVDVideoSoft
2013-09-28 21:43:32 -------- d-----w- c:\program files\common files\DVDVideoSoft
.
==================== Find3M  ====================
.
2013-10-01 23:52:39 37664 ----a-w- c:\windows\system32\drivers\avgtpx86.sys
2013-09-23 18:33:58 920064 ----a-w- c:\windows\system32\wininet.dll
2013-09-23 18:33:57 43520 ------w- c:\windows\system32\licmgr10.dll
2013-09-23 18:33:57 1469440 ------w- c:\windows\system32\inetcpl.cpl
2013-09-23 18:33:56 18944 ----a-w- c:\windows\system32\corpol.dll
2013-09-23 18:06:48 385024 ------w- c:\windows\system32\html.iec
2013-08-29 01:31:44 1878656 ----a-w- c:\windows\system32\win32k.sys
2013-08-29 00:56:06 26240 ----a-w- c:\windows\system32\drivers\usbser.sys
2013-08-09 01:56:45 386560 ----a-w- c:\windows\system32\themeui.dll
2013-08-09 00:55:08 144128 ----a-w- c:\windows\system32\drivers\usbport.sys
2013-08-09 00:55:07 32384 ----a-w- c:\windows\system32\drivers\usbccgp.sys
2013-08-09 00:55:06 5376 ----a-w- c:\windows\system32\drivers\usbd.sys
2013-08-05 13:30:32 1289728 ----a-w- c:\windows\system32\ole32.dll
2013-08-03 21:18:38 1543680 ------w- c:\windows\system32\wmvdecod.dll
2013-08-01 03:05:59 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2013-08-01 03:05:59 692104 ----a-w- c:\windows\system32\FlashPlayerApp.exe
.
============= FINISH: 16:45:04.07 ===============
 
And
 
.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows XP Professional
Boot Device: \Device\HarddiskVolume1
Install Date: 2/18/2012 12:24:46 PM
System Uptime: 10/25/2013 4:33:36 PM (0 hours ago)
.
Motherboard: Dell Inc.           |  | 0HP962
Processor: Genuine Intel® CPU            2160  @ 1.80GHz | Microprocessor | 1794/800mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 74 GiB total, 4.163 GiB free.
D: is Removable
E: is CDROM (CDFS)
.
==== Disabled Device Manager Items =============
.
Class GUID: {4D36E97E-E325-11CE-BFC1-08002BE10318}
Description: Video Controller (VGA Compatible)
Device ID: PCI\VEN_8086&DEV_2992&SUBSYS_01DA1028&REV_02\3&172E68DD&0&10
Manufacturer: 
Name: Video Controller (VGA Compatible)
PNP Device ID: PCI\VEN_8086&DEV_2992&SUBSYS_01DA1028&REV_02\3&172E68DD&0&10
Service: 
.
Class GUID: {4D36E97E-E325-11CE-BFC1-08002BE10318}
Description: Video Controller
Device ID: PCI\VEN_8086&DEV_2993&SUBSYS_01DA1028&REV_02\3&172E68DD&0&11
Manufacturer: 
Name: Video Controller
PNP Device ID: PCI\VEN_8086&DEV_2993&SUBSYS_01DA1028&REV_02\3&172E68DD&0&11
Service: 
.
Class GUID: {4D36E97E-E325-11CE-BFC1-08002BE10318}
Description: SM Bus Controller
Device ID: PCI\VEN_8086&DEV_283E&SUBSYS_01DA1028&REV_02\3&172E68DD&0&FB
Manufacturer: 
Name: SM Bus Controller
PNP Device ID: PCI\VEN_8086&DEV_283E&SUBSYS_01DA1028&REV_02\3&172E68DD&0&FB
Service: 
.
==== System Restore Points ===================
.
RP605: 10/1/2013 8:01:08 PM - Software Distribution Service 3.0
RP606: 10/2/2013 3:00:17 AM - Software Distribution Service 3.0
RP607: 10/2/2013 6:22:28 AM - Software Distribution Service 3.0
RP608: 10/2/2013 7:54:33 AM - Software Distribution Service 3.0
RP609: 10/3/2013 3:00:15 AM - Software Distribution Service 3.0
RP610: 10/4/2013 3:00:17 AM - Software Distribution Service 3.0
RP611: 10/5/2013 3:00:19 AM - Software Distribution Service 3.0
RP612: 10/6/2013 3:00:16 AM - Software Distribution Service 3.0
RP613: 10/6/2013 5:59:55 PM - SparkTrust PC Cleaner Plus Backup
RP614: 10/6/2013 6:01:26 PM - Software Distribution Service 3.0
RP615: 10/7/2013 3:00:16 AM - Software Distribution Service 3.0
RP616: 10/8/2013 3:00:25 AM - Software Distribution Service 3.0
RP617: 10/9/2013 3:00:16 AM - Software Distribution Service 3.0
RP618: 10/10/2013 3:00:19 AM - Software Distribution Service 3.0
RP619: 10/11/2013 3:00:16 AM - Software Distribution Service 3.0
RP620: 10/12/2013 3:00:23 AM - Software Distribution Service 3.0
RP621: 10/13/2013 3:00:14 AM - Software Distribution Service 3.0
RP622: 10/14/2013 3:00:21 AM - Software Distribution Service 3.0
RP623: 10/15/2013 3:00:18 AM - Software Distribution Service 3.0
RP624: 10/16/2013 3:00:16 AM - Software Distribution Service 3.0
RP625: 10/17/2013 3:00:21 AM - Software Distribution Service 3.0
RP626: 10/18/2013 3:00:19 AM - Software Distribution Service 3.0
RP627: 10/19/2013 3:00:23 AM - Software Distribution Service 3.0
RP628: 10/20/2013 3:00:17 AM - Software Distribution Service 3.0
RP629: 10/20/2013 12:39:51 PM - SparkTrust PC Cleaner Plus Backup
RP630: 10/21/2013 3:00:15 AM - Software Distribution Service 3.0
RP631: 10/22/2013 3:00:22 AM - Software Distribution Service 3.0
RP632: 10/23/2013 3:00:21 AM - Software Distribution Service 3.0
RP633: 10/24/2013 3:00:27 AM - Software Distribution Service 3.0
RP634: 10/25/2013 3:00:17 AM - Software Distribution Service 3.0
.
==== Installed Programs ======================
.
32 Bit HP CIO Components Installer
Acoustica CD/DVD Label Maker
Adobe AIR
Adobe Flash Player 11 Plugin
Adobe Flash Player ActiveX
Adobe Reader X (10.1.7)
Amazon Music Importer
Apple Application Support
Apple Software Update
ArcSoft MediaImpression for Kodak
ArcSoft MediaImpression HD Edition
Ask Toolbar
AVG SafeGuard toolbar
BatBrowse 1.0.0
BufferChm
C5500
Destination Component
DeviceDiscovery
Dragon NaturallySpeaking 11
Fender FUSE
Fender FUSE 2.6.0.25
File Type Assistant
Free YouTube to MP3 Converter version 3.11.37.1212
Google Chrome
GPBaseService2
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Windows Media Format 11 SDK (KB929399)
Hotfix for Windows XP (KB2633952)
Hotfix for Windows XP (KB2756822)
Hotfix for Windows XP (KB2779562)
Hotfix for Windows XP (KB942288-v3)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB954550-v5)
Hotfix for Windows XP (KB961118)
HP Customer Participation Program 12.0
HP Imaging Device Functions 12.0
HP Photosmart C5500 All-In-One Driver Software 12.0 Rel .4
HP Photosmart Essential 3.5
HP Smart Web Printing
HP Solution Center 12.0
HP Update
HPPhotoSmartDiscLabel_PaperLabel
HPPhotoSmartDiscLabel_PrintOnDisc
HPPhotoSmartDiscLabelContent1
hpphotosmartdisclabelplugin
HPPhotosmartEssential
HPProductAssistant
Malwarebytes Anti-Malware version 1.75.0.1300
MarketResearch
McAfee AntiVirus Plus
MGI PhotoSuite 4 (Remove Only)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft Silverlight
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319
Mobogenie
Mozilla Firefox 23.0.1 (x86 en-US)
Mozilla Firefox Free Download Packages
Mozilla Maintenance Service
MSVCRT Redists
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
PS_AIO_04_C5500_Software_Min
QuickTime
Samplitude 11
Scan
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2736416)
Security Update for Microsoft Windows (KB2564958)
Security Update for Windows Internet Explorer 8 (KB2510531)
Security Update for Windows Internet Explorer 8 (KB2544521)
Security Update for Windows Internet Explorer 8 (KB2618444)
Security Update for Windows Internet Explorer 8 (KB2647516)
Security Update for Windows Internet Explorer 8 (KB2675157)
Security Update for Windows Internet Explorer 8 (KB2699988)
Security Update for Windows Internet Explorer 8 (KB2722913)
Security Update for Windows Internet Explorer 8 (KB2744842)
Security Update for Windows Internet Explorer 8 (KB2761465)
Security Update for Windows Internet Explorer 8 (KB2792100)
Security Update for Windows Internet Explorer 8 (KB2797052)
Security Update for Windows Internet Explorer 8 (KB2799329)
Security Update for Windows Internet Explorer 8 (KB2809289)
Security Update for Windows Internet Explorer 8 (KB2817183)
Security Update for Windows Internet Explorer 8 (KB2829530)
Security Update for Windows Internet Explorer 8 (KB2838727)
Security Update for Windows Internet Explorer 8 (KB2846071)
Security Update for Windows Internet Explorer 8 (KB2847204)
Security Update for Windows Internet Explorer 8 (KB2862772)
Security Update for Windows Internet Explorer 8 (KB2870699)
Security Update for Windows Internet Explorer 8 (KB2879017)
Security Update for Windows Internet Explorer 8 (KB982381)
Security Update for Windows Media Player (KB2378111)
Security Update for Windows Media Player (KB2834904-v2)
Security Update for Windows Media Player (KB2834904)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player (KB975558)
Security Update for Windows Media Player (KB978695)
Security Update for Windows XP (KB2079403)
Security Update for Windows XP (KB2115168)
Security Update for Windows XP (KB2229593)
Security Update for Windows XP (KB2296011)
Security Update for Windows XP (KB2347290)
Security Update for Windows XP (KB2360937)
Security Update for Windows XP (KB2387149)
Security Update for Windows XP (KB2393802)
Security Update for Windows XP (KB2412687)
Security Update for Windows XP (KB2419632)
Security Update for Windows XP (KB2423089)
Security Update for Windows XP (KB2440591)
Security Update for Windows XP (KB2443105)
Security Update for Windows XP (KB2476490)
Security Update for Windows XP (KB2478960)
Security Update for Windows XP (KB2478971)
Security Update for Windows XP (KB2479943)
Security Update for Windows XP (KB2481109)
Security Update for Windows XP (KB2483185)
Security Update for Windows XP (KB2485663)
Security Update for Windows XP (KB2506212)
Security Update for Windows XP (KB2507618)
Security Update for Windows XP (KB2507938)
Security Update for Windows XP (KB2508429)
Security Update for Windows XP (KB2509553)
Security Update for Windows XP (KB2510581)
Security Update for Windows XP (KB2535512)
Security Update for Windows XP (KB2536276-v2)
Security Update for Windows XP (KB2544521)
Security Update for Windows XP (KB2544893-v2)
Security Update for Windows XP (KB2566454)
Security Update for Windows XP (KB2570222)
Security Update for Windows XP (KB2570947)
Security Update for Windows XP (KB2584146)
Security Update for Windows XP (KB2585542)
Security Update for Windows XP (KB2592799)
Security Update for Windows XP (KB2598479)
Security Update for Windows XP (KB2603381)
Security Update for Windows XP (KB2618451)
Security Update for Windows XP (KB2619339)
Security Update for Windows XP (KB2620712)
Security Update for Windows XP (KB2621440)
Security Update for Windows XP (KB2624667)
Security Update for Windows XP (KB2631813)
Security Update for Windows XP (KB2633171)
Security Update for Windows XP (KB2641653)
Security Update for Windows XP (KB2646524)
Security Update for Windows XP (KB2647516)
Security Update for Windows XP (KB2647518)
Security Update for Windows XP (KB2653956)
Security Update for Windows XP (KB2655992)
Security Update for Windows XP (KB2659262)
Security Update for Windows XP (KB2660465)
Security Update for Windows XP (KB2661637)
Security Update for Windows XP (KB2676562)
Security Update for Windows XP (KB2685939)
Security Update for Windows XP (KB2686509)
Security Update for Windows XP (KB2691442)
Security Update for Windows XP (KB2695962)
Security Update for Windows XP (KB2698365)
Security Update for Windows XP (KB2705219)
Security Update for Windows XP (KB2707511)
Security Update for Windows XP (KB2709162)
Security Update for Windows XP (KB2712808)
Security Update for Windows XP (KB2718523)
Security Update for Windows XP (KB2719985)
Security Update for Windows XP (KB2723135)
Security Update for Windows XP (KB2724197)
Security Update for Windows XP (KB2727528)
Security Update for Windows XP (KB2731847)
Security Update for Windows XP (KB2753842-v2)
Security Update for Windows XP (KB2753842)
Security Update for Windows XP (KB2757638)
Security Update for Windows XP (KB2758857)
Security Update for Windows XP (KB2761226)
Security Update for Windows XP (KB2770660)
Security Update for Windows XP (KB2778344)
Security Update for Windows XP (KB2779030)
Security Update for Windows XP (KB2780091)
Security Update for Windows XP (KB2799494)
Security Update for Windows XP (KB2802968)
Security Update for Windows XP (KB2807986)
Security Update for Windows XP (KB2808735)
Security Update for Windows XP (KB2813170)
Security Update for Windows XP (KB2813345)
Security Update for Windows XP (KB2820197)
Security Update for Windows XP (KB2820917)
Security Update for Windows XP (KB2829361)
Security Update for Windows XP (KB2834886)
Security Update for Windows XP (KB2839229)
Security Update for Windows XP (KB2845187)
Security Update for Windows XP (KB2847311)
Security Update for Windows XP (KB2849470)
Security Update for Windows XP (KB2850851)
Security Update for Windows XP (KB2850869)
Security Update for Windows XP (KB2859537)
Security Update for Windows XP (KB2862330)
Security Update for Windows XP (KB2862335)
Security Update for Windows XP (KB2864063)
Security Update for Windows XP (KB2868038)
Security Update for Windows XP (KB2876217)
Security Update for Windows XP (KB2876315)
Security Update for Windows XP (KB2883150)
Security Update for Windows XP (KB2884256)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923789)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977816)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978338)
Security Update for Windows XP (KB978542)
Security Update for Windows XP (KB978601)
Security Update for Windows XP (KB978706)
Security Update for Windows XP (KB979309)
Security Update for Windows XP (KB979482)
Security Update for Windows XP (KB979687)
Security Update for Windows XP (KB981322)
Security Update for Windows XP (KB981997)
Security Update for Windows XP (KB982132)
Security Update for Windows XP (KB982665)
Shared C Run-time for x86
Shop for HP Supplies
SmartWebPrinting
Software Version Updater
SolutionCenter
Sound Forge Audio Studio 10.0
SparkTrust PC Cleaner Plus
Status
Toolbox
TrayApp
UnloadSupport
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Windows Internet Explorer 8 (KB2598845)
Update for Windows XP (KB2345886)
Update for Windows XP (KB2467659)
Update for Windows XP (KB2641690)
Update for Windows XP (KB2661254-v2)
Update for Windows XP (KB2718704)
Update for Windows XP (KB2736233)
Update for Windows XP (KB2749655)
Update for Windows XP (KB2863058)
Update for Windows XP (KB898461)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB968389)
Update for Windows XP (KB971029)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
Vegas Movie Studio HD Platinum 11.0
Visual C++ 9.0 Runtime for Dragon NaturallySpeaking
Vivitar Experience Image Manager
WebFldrs XP
WebReg
Windows Feature Pack for Storage (32-bit) - IMAPI update for Blu-Ray
Windows Genuine Advantage Notifications (KB905474)
Windows Internet Explorer 8
Windows Media Format 11 runtime
Windows Media Player Packages
X-Edit
Xacti Simple Uploader
YouTube to MP3 Converter
.
==== Event Viewer Messages From Past Week ========
.
10/25/2013 4:36:08 PM, error: DCOM [10005]  - DCOM got error "%1084" attempting to start the service McNaiAnn with arguments "" in order to run the server: {DC7EF8E1-824F-4110-AB43-1604DA9B4F40}
10/25/2013 4:35:36 PM, error: Service Control Manager [7026]  - The following boot-start or system-start driver(s) failed to load:  Fips intelppm
10/25/2013 4:34:42 PM, error: DCOM [10005]  - DCOM got error "%1084" attempting to start the service StiSvc with arguments "" in order to run the server: {A1F4E726-8CF1-11D1-BF92-0060081ED811}
10/25/2013 4:34:18 PM, error: DCOM [10005]  - DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
10/25/2013 3:17:52 PM, error: Disk [11]  - The driver detected a controller error on \Device\Harddisk1\D.
10/22/2013 3:01:49 AM, error: Windows Update Agent [20]  - 
10/20/2013 11:10:57 AM, error: Dhcp [1002]  - The IP address lease 192.168.2.2 for the Network Card with network address 001AA0BD018B has been denied by the DHCP server 0.0.0.0 (The DHCP Server sent a DHCPNACK message).
10/20/2013 11:08:34 AM, error: Dhcp [1002]  - The IP address lease 192.168.2.4 for the Network Card with network address 001AA0BD018B has been denied by the DHCP server 0.0.0.0 (The DHCP Server sent a DHCPNACK message).
.
==== End Of File ===========================
 
 
I would appreciate any help you can give....

 

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Hello and post-32477-1261866970.gif

 

P2P/Piracy Warning:

 

   

If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.

 

Next,

 

Download AdwCleaner by Xplode from here: http://www.bleepingcomputer.com/download/adwcleaner/ and save to your Desktop.

 

  • Double click on AdwCleaner.exe to run the tool.
  • Vista/Windows 7/8 users right-click and select Run As Administrator
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • When it's done you'll see: Pending: Uncheck any elements you don't want removed.
  • Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • Look over the log especially under Files/Folders for any program you want to save.
  • If there's a program you want to save, just uncheck it from AdwCleaner.
  • If you're not sure, post the log for review.
  • If you're ready to clean it all up.....click the Clean button.
  • After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  • Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
  • To restore an item that has been deleted (if necessary):
  • Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.

 

Next,

 

Download Farbar Recovery Scan Tool and save it to your desktop.

 

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

 

Kevin......

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  • Root Admin

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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