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Startpage.com hijacker?

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Hey all,


I appear to have contracted a virus, and I'm at a bit of a loss. A MalwareBytes scan turned up nothing, so here's hoping someone can help me out here.


I'm running Windows 8.


My symptoms are as follows:


1. All my web browsers (Chrome/Firefox/I.E.) have had their home pages redirected to startpage.com. Similarly, all web searches conducted through Google (both through the browser's search bar and directly through google.com) are redirected through startpage.com.


2. there appears to be an executable file nearly completely maxing-out my CPU (taking up roughly 97-99%). My first name (and my username) is Eric; the file is called "Eric.exe". I sporadically receive an alert saying "Eric.exe has stopped working", but there appears to be no rhyme or reason to this. Also, the alert generally disappears a few seconds after appearing.


Anyone have any thoughts? Do these specific symptoms sound familiar to anyone?





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Hello E_Jones and :welcome:! My name is Borislav and I will be glad to help you solve your malware problem.

Please note:

  • If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
  • I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  • Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  • Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  • Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
  • Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.
Please follow the instructions here and then post the log files in your next reply.


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