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DDS (Ver_2012-11-20.01) - NTFS_x86 NETWORK

Internet Explorer: 9.0.8112.16502

Run by mom and dad at 8:48:25 on 2013-10-24

Microsoft® Windows Vista™ Home Basic 6.0.6002.2.1252.1.1033.18.1150.542 [GMT -7:00]

.

AV: Norton Security Suite *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}

SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

SP: Norton Security Suite *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}

FW: Norton Security Suite *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}

.

============== Running Processes ================

.

C:\Windows\system32\wininit.exe

C:\Windows\system32\lsm.exe

C:\Windows\Explorer.EXE

C:\Program Files\Windows Media Player\wmpnscfg.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Program Files\Internet Explorer\iexplore.exe

C:\Windows\system32\wbem\wmiprvse.exe

C:\Windows\system32\svchost.exe -k DcomLaunch

C:\Windows\system32\svchost.exe -k rpcss

C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted

C:\Windows\system32\svchost.exe -k netsvcs

C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted

C:\Windows\system32\svchost.exe -k NetworkService

C:\Windows\system32\svchost.exe -k LocalService

C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork

C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted

.

============== Pseudo HJT Report ===============

.

uWindow Title = Windows Internet Explorer provided by Yahoo!

uProxyServer = actsvr.comcastonline.com:8100

uProxyOverride = cdn

uURLSearchHooks: {D3D233D5-9F6D-436C-B6C7-E63F77503B30} - <orphaned>

uURLSearchHooks: {7e8a1050-cf67-4575-92df-dcc60e7d952d} - <orphaned>

mURLSearchHooks: {7e8a1050-cf67-4575-92df-dcc60e7d952d} - <orphaned>

BHO: Bing Bar Helper: {1dad3af3-ef2f-4f64-ac4b-11789189fcb6} - c:\program files\microsoft\bingbar\7.3.107.0\BingExt.dll

BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - c:\program files\norton security suite\engine\20.4.0.40\coieplg.dll

BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - c:\program files\norton security suite\engine\20.4.0.40\ips\ipsbho.dll

BHO: {7e8a1050-cf67-4575-92df-dcc60e7d952d} - <orphaned>

BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll

BHO: Windows Live Messenger Companion Helper: {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - c:\program files\windows live\companion\companioncore.dll

BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll

BHO: Constant Guard Protection Suite: {B84CDBE7-1B46-494B-A188-01D4C52DEB61} - c:\programdata\white sky, inc\id vault\iebho1.13.820.2\NativeBHO.dll

BHO: Norton Family BHO: {B8E07826-0971-4f16-B133-047B88034E89} - c:\program files\norton family\engine\2.6.0.73\coieplg.dll

TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - c:\program files\norton security suite\engine\20.4.0.40\coieplg.dll

TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - c:\program files\norton security suite\engine\20.4.0.40\coieplg.dll

TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dll

TB: Bing Bar: {eec0f710-38b5-4aba-99bf-ec87564a4e13} - c:\program files\microsoft\bingbar\7.3.107.0\BingExt.dll

uRun: [CTSTray] c:\program files\cts\tray\CTSTray.exe

uRunOnce: [Application Restart #1] c:\program files\microsoft\bingdesktop\BingDesktop.exe /fromkey /RestartByRestartManager:B21C559C-8919-404c-938D-237EEE27F048 /RestartByRestartManager:1BF7E85A-3A12-4baf-AC8E-5F6EDBBB428B /RestartByRestartManager:9827D646-7F63-46da-A156-7179285A58F3 /RestartByRestartManager:B9930E3E-2F55-45a0-A029-7FE69D4CA8F5

uRunOnce: [FlashPlayerUpdate] c:\windows\system32\macromed\flash\FlashUtil32_11_8_800_175_ActiveX.exe -update activex

mRun: [Retrogamer_4w Browser Plugin Loader] c:\progra~1\retrog~2\bar\1.bin\4wbrmon.exe

mRun: [DPService] "c:\program files\hp\dvdplay\DPService.exe"

mRun: [KBD] c:\hp\kbd\KBD.EXE

mRun: [hpsysdrv] c:\hp\support\hpsysdrv.exe

mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe

mRun: [fssui] "c:\program files\windows live\family safety\fsui.exe" -autorun

mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup

mRun: [WPCUMI] c:\windows\system32\WpcUmi.exe

mRunOnce: [Launcher] c:\windows\sminst\launcher.exe

StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\compaq~1.lnk - c:\program files\compaq connections\3572475\program\Compaq Connections.exe

StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\consta~1.lnk - c:\program files\constant guard protection suite\IDVault.exe

uPolicies-Explorer: NoDriveTypeAutoRun = dword:145

mPolicies-Explorer: BindDirectlyToPropertySetStorage = dword:0

mPolicies-System: EnableUIADesktopToggle = dword:0

IE: {0000036B-C524-4050-81A0-243669A86B9F} - {B63DBA5F-523F-4B9C-A43D-65DF1977EAD3} - c:\program files\windows live\companion\companioncore.dll

IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0015-0000-0000-ABCDEFFEDCBC} - c:\program files\java\jre1.5.0\bin\NPJPI150.dll

IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll

LSP: c:\windows\system32\wpclsp.dll

TCP: NameServer = 75.75.75.75 75.75.76.76

TCP: Interfaces\{0A6FB431-A905-4150-8CB8-1E140CB57789} : DHCPNameServer = 192.168.43.1

TCP: Interfaces\{A545B51B-4283-4A57-B806-370881932F1D} : DHCPNameServer = 75.75.75.75 75.75.76.76

Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - c:\program files\windows live\photo gallery\AlbumDownloadProtocolHandler.dll

AppInit_DLLs= c:\progra~1\keycry~1\KEYCRY~3.DLL

LSA: Security Packages = kerberos msv1_0 schannel wdigest tspkg

mASetup: {A509B1FF-37FF-4bFF-8CFF-4F3A747040FF} - c:\windows\system32\rundll32.exe c:\windows\system32\advpack.dll,launchinfsectionex c:\program files\internet explorer\clrtour.inf,DefaultInstall.ResetTour,,12

.

================= FIREFOX ===================

.

FF - ProfilePath - c:\users\mom and dad\appdata\roaming\mozilla\firefox\profiles\142gg10z.default\

FF - plugin: c:\progra~1\micros~3\office14\NPSPWRAP.DLL

FF - plugin: c:\program files\adobe\reader 10.0\reader\air\nppdf32.dll

FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll

FF - plugin: c:\program files\google\update\1.3.21.145\npGoogleUpdate3.dll

FF - plugin: c:\program files\microsoft silverlight\5.1.20125.0\npctrlui.dll

FF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dll

FF - plugin: c:\users\mom and dad\appdata\roaming\move networks\plugins\npqmp071706000001.dll

FF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_5_502_135.dll

.

---- FIREFOX POLICIES ----

FF - user.js: extensions.BabylonToolbar.autoRvrt - false

FF - user.js: extensions.BabylonToolbar_i.newTab - false

FF - user.js: extensions.BabylonToolbar.id - 94f74ca400000000000030469a0a4676

FF - user.js: extensions.BabylonToolbar.appId - {BDB69379-802F-4eaf-B541-F8DE92DD98DB}

FF - user.js: extensions.BabylonToolbar.instlDay - 15588

FF - user.js: extensions.BabylonToolbar.vrsn - 1.6.9.12

FF - user.js: extensions.BabylonToolbar.vrsni - 1.6.9.12

FF - user.js: extensions.BabylonToolbar_i.vrsnTs - 1.6.9.1211:08:53

FF - user.js: extensions.BabylonToolbar.prtnrId - babylon

FF - user.js: extensions.BabylonToolbar.prdct - BabylonToolbar

FF - user.js: extensions.BabylonToolbar.aflt - babsst

FF - user.js: extensions.BabylonToolbar_i.smplGrp - none

FF - user.js: extensions.BabylonToolbar.tlbrId - tb9

FF - user.js: extensions.BabylonToolbar.instlRef - sst

FF - user.js: extensions.BabylonToolbar.dfltLng - en

FF - user.js: extensions.BabylonToolbar.excTlbr - false

FF - user.js: extensions.BabylonToolbar.admin - false

FF - user.js: extensions.BabylonToolbar_i.babTrack - affID=110790&tt=3612_6

FF - user.js: extensions.BabylonToolbar_i.babExt -

FF - user.js: extensions.BabylonToolbar_i.srcExt - ss

.

.

.

.

.

.

============= SERVICES / DRIVERS ===============

.

R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\n360\1404000.028\symds.sys [2013-7-15 367704]

R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\n360\1404000.028\symefa.sys [2013-7-15 934488]

R3 keycrypt;keycrypt;c:\windows\system32\drivers\KeyCrypt32.sys [2013-9-24 24520]

S1 AntiLog32;AntiLog32;c:\windows\system32\drivers\AntiLog32.sys [2013-9-24 80104]

S1 BHDrvx86;BHDrvx86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_20.1.0.24\definitions\bashdefs\20131002.001\BHDrvx86.sys [2013-10-1 1097304]

S1 ccSet_N360;Norton Security Suite Settings Manager;c:\windows\system32\drivers\n360\1404000.028\ccsetx86.sys [2013-7-15 134744]

S1 ccSet_NSM;Norton Family Settings Manager;c:\windows\system32\drivers\nsm\0206000.049\ccsetx86.sys [2013-4-2 134304]

S1 IDSVix86;IDSVix86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_20.1.0.24\definitions\ipsdefs\20131022.001\IDSvix86.sys [2013-10-22 393816]

S1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\n360\1404000.028\ironx86.sys [2013-7-15 175264]

S1 SYMTDIv;Symantec Vista Network Dispatch Driver;c:\windows\system32\drivers\n360\1404000.028\symtdiv.sys [2013-7-15 352344]

S2 BBSvc;BingBar Service;c:\program files\microsoft\bingbar\7.3.107.0\BBSvc.EXE [2013-8-30 193696]

S2 BingDesktopUpdate;Bing Desktop Update service;c:\program files\microsoft\bingdesktop\BingDesktopUpdater.exe [2013-6-20 173192]

S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]

S2 cvhsvc;Client Virtualization Handler;c:\program files\common files\microsoft shared\virtualization handler\CVHSVC.EXE [2013-4-22 822504]

S2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2010-11-25 21504]

S2 fssfltr;FssFltr;c:\windows\system32\drivers\fssfltr.sys [2012-4-4 39272]

S2 fsssvc;Windows Live Family Safety Service;c:\program files\windows live\family safety\fsssvc.exe [2012-3-8 1492840]

S2 IDVaultSvc;CGPS Service;c:\program files\constant guard protection suite\IDVaultSvc.exe [2013-8-20 40512]

S2 N360;Norton Security Suite;c:\program files\norton security suite\engine\20.4.0.40\ccsvchst.exe [2013-7-15 144368]

S2 NSM;Norton Family;c:\program files\norton family\engine\2.6.0.73\ccsvchst.exe [2013-4-2 143928]

S2 pcCMService;pcCMService;c:\program files\common files\motive\pcCMService.exe [2013-2-22 369152]

S2 sftlist;Application Virtualization Client;c:\program files\microsoft application virtualization client\sftlist.exe [2013-6-26 523944]

S2 SpyHunter 4 Service;SpyHunter 4 Service;c:\progra~1\enigma~1\spyhun~1\SH4SER~1.EXE [2013-7-17 770432]

S3 BBUpdate;BBUpdate;c:\program files\microsoft\bingbar\7.3.107.0\SeaPort.EXE [2013-8-30 240288]

S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2013-8-30 108120]

S3 esgiguard;esgiguard;c:\program files\enigma software group\spyhunter\esgiguard.sys [2011-5-6 13904]

S3 EsgScanner;EsgScanner;c:\windows\system32\drivers\EsgScanner.sys [2012-6-22 19984]

S3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2013-10-14 40776]

S3 motccgp;Motorola USB Composite Device Driver;c:\windows\system32\drivers\motccgp.sys [2008-8-21 18688]

S3 motccgpfl;MotCcgpFlService;c:\windows\system32\drivers\motccgpfl.sys [2008-8-21 8320]

S3 motport;Motorola USB Diagnostic Port;c:\windows\system32\drivers\motport.sys [2007-6-18 23680]

S3 Sftfs;Sftfs;c:\windows\system32\drivers\Sftfslh.sys [2013-6-26 583848]

S3 Sftplay;Sftplay;c:\windows\system32\drivers\Sftplaylh.sys [2013-6-26 197800]

S3 Sftredir;Sftredir;c:\windows\system32\drivers\Sftredirlh.sys [2013-6-26 24232]

S3 Sftvol;Sftvol;c:\windows\system32\drivers\Sftvollh.sys [2013-6-26 20136]

S3 sftvsa;Application Virtualization Service Agent;c:\program files\microsoft application virtualization client\sftvsa.exe [2013-6-26 207528]

S3 SYMRDR_{78CA3BF0-9C3B-40e1-B46D-38C877EF059A};Symantec Redirector - Norton Family;c:\windows\system32\drivers\nsm\0206000.049\symrdr.sys [2013-4-2 202144]

S3 WN111v2;NETGEAR WN111v2 USB2.0 Wireless Card Service;c:\windows\system32\drivers\WN111v2v.sys [2008-9-29 449536]

S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2013-7-20 754856]

S4 wlcrasvc;Windows Live Mesh remote connections service;c:\program files\windows live\mesh\wlcrasvc.exe [2010-9-22 51040]

.

=============== File Associations ===============

.

FileExt: .txt: Applications\WordPad.exe="c:\program files\windows nt\accessories\WORDPAD.EXE" "%1" [userChoice]

.

=============== Created Last 30 ================

.

2013-10-23 04:24:20 110080 ----a-r- c:\users\mom and dad\appdata\roaming\microsoft\installer\{865537e1-6490-4193-a4b6-669c62711852}\IconF7A21AF7.exe

2013-10-23 04:24:20 110080 ----a-r- c:\users\mom and dad\appdata\roaming\microsoft\installer\{865537e1-6490-4193-a4b6-669c62711852}\IconD7F16134.exe

2013-10-23 04:24:20 110080 ----a-r- c:\users\mom and dad\appdata\roaming\microsoft\installer\{865537e1-6490-4193-a4b6-669c62711852}\IconCF33A0CE.exe

2013-10-23 04:22:27 -------- d-----w- C:\sh4ldr

2013-10-23 04:22:27 -------- d-----w- c:\program files\Enigma Software Group

2013-10-23 04:16:48 -------- d-----w- c:\windows\865537E164904193A4B6669C62711852.TMP

2013-10-23 04:16:31 -------- d-----w- c:\program files\common files\Wise Installation Wizard

2013-10-23 03:42:24 -------- d-----w- c:\users\mom and dad\appdata\local\{FF67A530-7144-406C-97EA-889D617AEC29}

2013-10-19 15:59:58 -------- d-----w- c:\users\mom and dad\appdata\local\{D13577D2-81CA-43EE-8D67-ABEA078DF2D1}

2013-10-16 18:31:58 -------- d-----w- c:\users\mom and dad\appdata\local\{E79440D0-CFF0-49E9-8B49-C35975523846}

2013-10-16 06:31:24 -------- d-----w- c:\users\mom and dad\appdata\local\{FC3BBC52-5D59-4540-83F8-FED7C9E712CD}

2013-10-15 04:34:01 -------- d-----w- c:\users\mom and dad\appdata\local\{6DA8F68F-49B3-44AD-B61D-249F2CBA3653}

2013-10-14 15:16:15 40776 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys

2013-10-14 15:06:13 -------- d-----w- c:\users\mom and dad\appdata\local\{3A3135EA-FA66-446C-8B84-244CD4D158C9}

2013-10-12 22:10:16 -------- d-----w- c:\users\mom and dad\appdata\local\{F9A0FD07-B8C1-4470-BC58-9C6EA726D6E3}

2013-10-06 22:42:05 -------- d-----w- c:\users\mom and dad\appdata\local\{95622A2A-7C91-413A-AC28-5A2725949366}

2013-10-02 02:48:12 -------- d-----w- c:\users\mom and dad\appdata\local\{D1131D66-1171-42D2-8C80-00979D4DA84F}

2013-10-01 14:47:33 -------- d-----w- c:\users\mom and dad\appdata\local\{F617D794-A91E-4516-9C1F-4E9E8B87C90B}

2013-10-01 00:01:26 7328304 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{06aae4e8-e8b7-4872-8c34-595756431a62}\mpengine.dll

2013-09-30 22:37:41 -------- d-----w- c:\users\mom and dad\appdata\local\{C91864E4-93E0-490B-A6BF-0FA423BC9141}

2013-09-24 16:38:01 -------- d-----w- c:\users\mom and dad\appdata\local\{9472BF7D-F95A-4927-B491-3BD1FACA3319}

2013-09-24 16:35:36 -------- d-----w- c:\users\mom and dad\appdata\local\Zemana

2013-09-24 16:33:48 24520 ----a-w- c:\windows\system32\drivers\KeyCrypt32.sys

2013-09-24 16:33:47 -------- d-----w- c:\program files\KeyCryptSDK

2013-09-24 16:33:46 9951544 ----a-w- c:\windows\system32\ZALSDKCore.dll

2013-09-24 16:33:46 -------- d-----w- c:\windows\system32\ZALSDK_uninst

2013-09-24 16:33:45 80104 ----a-w- c:\windows\system32\drivers\AntiLog32.sys

.

==================== Find3M ====================

.

2013-10-06 22:44:04 692616 ----a-w- c:\windows\system32\FlashPlayerApp.exe

2013-10-06 22:44:03 71048 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl

2013-08-07 11:22:04 238872 ------w- c:\windows\system32\MpSigStub.exe

2013-08-02 04:09:35 1548288 ----a-w- c:\windows\system32\WMVDECOD.DLL

.

============= FINISH: 8:49:47.87 ===============

.

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.

IF REQUESTED, ZIP IT UP & ATTACH IT

.

DDS (Ver_2012-11-20.01)

.

Microsoft® Windows Vista™ Home Basic

Boot Device: \Device\HarddiskVolume1

Install Date: 11/24/2010 9:53:06 PM

System Uptime: 10/24/2013 12:45:26 AM (8 hours ago)

.

Motherboard: ASUSTek Computer INC. | | NYSSA

Processor: AMD Sempron Processor 3400+ | Socket AM2 | 1808/200mhz

.

==== Disk Partitions =========================

.

C: is FIXED (NTFS) - 106 GiB total, 13.336 GiB free.

D: is FIXED (NTFS) - 6 GiB total, 0.881 GiB free.

E: is CDROM ()

F: is Removable

G: is Removable

H: is Removable

I: is Removable

.

==== Disabled Device Manager Items =============

.

==== System Restore Points ===================

.

.

==== Installed Programs ======================

.

Adobe AIR

Adobe Flash Player 11 ActiveX

Adobe Flash Player 11 Plugin

Adobe Reader X (10.1.8)

AntiLogger SDK version 1.6.6.247

Apple Application Support

Apple Software Update

Bing Bar

Bing Desktop

Bing Rewards Client Installer

Canon Inkjet Printer Driver Add-On Module

CCleaner

Compaq Connections (remove only)

Compatibility Pack for the 2007 Office system

Constant Guard Protection Suite

D3DX10

DVD Play

Enhanced Multimedia Keyboard Solution

Google Earth

Google Toolbar for Internet Explorer

Google Update Helper

Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)

Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)

HP Advisor

HP Customer Experience Enhancements

HP Customer Feedback

HP Easy Setup - Core

HP Easy Setup - Frontend

HP Picasso Media Center Add-In

HP Update

InstallIQ Updater

J2SE Runtime Environment 5.0

Junk Mail filter update

Mesh Runtime

Messenger Companion

Microsoft .NET Framework 3.5 SP1

Microsoft .NET Framework 4 Client Profile

Microsoft Application Error Reporting

Microsoft Office Click-to-Run 2010

Microsoft Office Excel Viewer

Microsoft Office Home and Business 2010 - English

Microsoft Office Outlook Connector

Microsoft Office Word Viewer 2003

Microsoft Outlook Social Connector Provider for Windows Live Messenger 32-bit

Microsoft Silverlight

Microsoft SQL Server 2005 Compact Edition [ENU]

Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053

Microsoft Visual C++ 2005 Redistributable

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161

Microsoft Works

Move Media Player

Mozilla Firefox 11.0 (x86 en-US)

MSRedist

MSVCRT

MSXML 4.0 SP2 (KB954430)

MSXML 4.0 SP2 (KB973688)

My HP Games

NOOK for PC

Norton Family

Norton Security Suite

NVIDIA Drivers

OcxSetup

OpinionSquare

Plus-HD-2.2

Python 2.4.3

QuickTime

Realtek High Definition Audio Driver

Roxio Creator Audio

Roxio Creator Basic v9

Roxio Creator Copy

Roxio Creator Data

Roxio Creator EasyArchive

Roxio Creator Tools

Roxio Express Labeler 3

Security Update for CAPICOM (KB931906)

Security Update for Microsoft .NET Framework 3.5 SP1 (KB2604111)

Security Update for Microsoft .NET Framework 3.5 SP1 (KB2736416)

Security Update for Microsoft .NET Framework 3.5 SP1 (KB2840629)

Security Update for Microsoft .NET Framework 3.5 SP1 (KB2861697)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2832407)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2835393)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628v2)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2858302v2)

Security Update for Microsoft .NET Framework 4 Client Profile (KB2861188)

Segoe UI

Soft Data Fax Modem with SmartCP

SpyHunter

Super DX-Ball v1.1

SweetPacks Toolbar

Ultimate Mahjongg

Update for Microsoft .NET Framework 3.5 SP1 (KB963707)

Update for Microsoft .NET Framework 4 Client Profile (KB2468871)

Update for Microsoft .NET Framework 4 Client Profile (KB2533523)

Update for Microsoft .NET Framework 4 Client Profile (KB2600217)

Update for Microsoft .NET Framework 4 Client Profile (KB2836939)

Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3)

USB2.0 UVC VGA

Windows Live Communications Platform

Windows Live Essentials

Windows Live Family Safety

Windows Live ID Sign-in Assistant

Windows Live Installer

Windows Live Mail

Windows Live Mesh

Windows Live Messenger

Windows Live Messenger Companion Core

Windows Live MIME IFilter

Windows Live Movie Maker

Windows Live Photo Common

Windows Live Photo Gallery

Windows Live PIMT Platform

Windows Live Remote Client

Windows Live Remote Client Resources

Windows Live Remote Service

Windows Live Remote Service Resources

Windows Live SOXE

Windows Live SOXE Definitions

Windows Live Sync

Windows Live UX Platform

Windows Live UX Platform Language Pack

Windows Live Writer

Windows Live Writer Resources

XFINITY Toolbar

Yahoo! Software Update

.

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Hello birdiehough and :welcome:! My name is Borislav and I will be glad to help you solve your malware problem.

Please note:

  • If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
  • I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  • Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  • Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  • Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
  • Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.
Step 1

Please uninstall this application: SweetPacks Toolbar

Step 2

Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista or Seven, right-mouse click it and select Run as Administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
  • Step 3

    Please download AdwCleaner by Xplode onto your desktop.

    • Close all open programs and internet browsers.
    • Double click on AdwCleaner.exe to run the tool.
    • Click on Clean.
    • Confirm each time with Ok.
    • Your computer will be rebooted automatically. A text file will open after the restart.
    • Please post the content of that logfile with your next answer.
    • You can find the logfile at C:\AdwCleaner[s1].txt as well.
    Step 4
    • Launch Malwarebytes' Anti-Malware
    • Go to Update tab and select Check for Updates. If an update is found, it will download and install the latest version.
    • Go to Scanner tab and select Perform Quick Scan, then click Scan.
    • The scan may take some time to finish,so please be patient.
    • When the scan is complete, click OK, then Show Results to view the results.
    • Make sure that everything is checked, and click Remove Selected.
    • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
    • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
    • Copy&Paste the entire report in your next reply.
    Extra Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer,please do so immediately.

    In your next reply, post the following log files:

    • Junkware Removal Tool log
    • AdwCleaner log
    • Malwarebytes' Anti-Malware log
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  • Root Admin

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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