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Malwarebytes has stopped working


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I am running win 8 64 bit. Everytime I run Malwarebytes and try to remove selected items I get the message that::

Malwarebytes Anti-Malware has stopped working

Windows can check online for a solution to the problem (which nothing is identified)

Options:

Check online for a solution and close the program

Close the program

 

I show problem details and this is what is displayed:

Problem signature:
  Problem Event Name: APPCRASH
  Application Name: mbam.exe
  Application Version: 1.75.0.1
  Application Timestamp: 511f8eb2
  Fault Module Name: ntdll.dll
  Fault Module Version: 6.1.7601.18247
  Fault Module Timestamp: 521ea8e7
  Exception Code: c0000005
  Exception Offset: 00066fbb
  OS Version: 6.1.7601.2.1.0.768.3
  Locale ID: 1033
  Additional Information 1: 57dc
  Additional Information 2: 57dc1304986dca9230289ffa64901279
  Additional Information 3: 28cc
  Additional Information 4: 28cc6621fb6c2ab10f1972c10dd0ed81
 
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If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt
 
I have used the uninstall tool on the Malwarebyte site and re=installed numerous times. I have unchecked the trial option and still no success
 
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Hello and :welcome:

Sorry to hear your having issues, please provide the logs below to see if we can get to the bottom of it.

Please run the tools below and ATTACH (do not copy and paste) the logs so someone can better assist you.

Please post an mbam-check log:

Create an mbam-check log:

  • Download mbam-check.exe from here and save it to your desktop
  • Double-click on mbam-check.exe to run it, it should then open a log file
  • Please attach the CheckResults.txt file which should now be located on your desktop to your next reply
Next:

Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop

dds.scr

dds.com

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or dds.com to run the tool

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.

  • When done, DDS will open two (2) logs:
    • DDS.txt
    • Attach.txt
  • Save both reports to your desktop
  • Please include the following logs in your next reply: DDS.txt and Attach.txt

    You can ignore the note about zipping the Attach.txt file in most cases.

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  • Root Admin

The Event Logs show that there is probably something blocking our scheduler as well.

Typically that might be due to an antivirus that needs exclusions or an infection.

I would suggest following the advice from the topic here Available Assistance for Possibly Infected Computers and having one of the Experts assist you with looking into your issue.

Thanks

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