IE will not start - MBAM installs, but will not run - run-time error '339' - ieframe.dll

sgniwder · October 22, 2013

Hi,

Internet Explorer stopped working on my computer yesterday. I attempted to install mbam to determine what the issue was and it will install, but it will not run. Once I used chameleon to start it, it continually gives me run-time error '339' ieframe.dll pop up and MBAM will still not run.

Here are the 2 files after running DDS. Thank you to anyone that can assist.

attach.txt

dds.txt

sgniwder · October 22, 2013

Update - I was able to get IE and MBAM to work after running adwcleaner, cleaning and then rebooting. MBAM identified that my system was clean too, but I am still noticing some odd behavior (like IE shutting down), so I would still like to ensure that my system is not infected. I've attached updated files from running dds.

Thanks to anyone that can help.

.

attach.txt

dds.txt

MrCharlie · October 22, 2013

Welcome to the forum.

Please download and run RogueKiller 32 Bit to your desktop.

RogueKiller 64 Bit <---use this one for 64 bit systems

Quit all running programs.

For Windows XP, double-click to start.

For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.

Click Scan to scan the system.

When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.

(please don't put logs in code or quotes and use the default font)

General P2P/Piracy Warning:

1. If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.
Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.
2. If you have illegal/cracked software, cracks, keygens, Adobe host file, etc. on the system, please remove or uninstall them now and read the policy on Piracy.
Failure to remove such software will result in your topic being closed and no further assistance being provided.

MrC

Note:

Please read all of my instructions completely including these.

Make sure system restore is turned on and running

Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly

Removing malware can be unpredictable...unlikely but things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive

<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.

<+>The removal of malware isn't instantaneous, please be patient.

<+>When we are done, I'll give to instructions on how to cleanup all the tools and logs

<+>Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.

------->Your topic will be closed if you haven't replied within 3 days!<--------

(If I don't respond within 24 hours, please send me a PM)

sgniwder · October 22, 2013

MrC - Thank you for your help!

Here is the results of RKx64

-----

RogueKiller V8.7.5 _x64_ [Oct 22 2013] by Tigzy

mail : tigzyRK<at>gmail<dot>com

Feedback : http://www.adlice.com/forum/

Website : http://www.adlice.com/softwares/roguekiller/

Blog : http://tigzyrk.blogspot.com/

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version

Started in : Normal mode

User : Fred [Admin rights]

Mode : Scan -- Date : 10/22/2013 19:08:44

| ARK || FAK || MBR |

¤¤¤ Bad processes : 0 ¤¤¤

¤¤¤ Registry Entries : 5 ¤¤¤

[DNS][PUM] HKLM\[...]\CCSet\[...]\{B34870FF-3158-46C0-B950-C6F55AC529ED} : NameServer (10.19.91.1 [(Private Address) (XX)]) -> FOUND

[DNS][PUM] HKLM\[...]\CS001\[...]\{B34870FF-3158-46C0-B950-C6F55AC529ED} : NameServer (10.19.91.1 [(Private Address) (XX)]) -> FOUND

[DNS][PUM] HKLM\[...]\CS002\[...]\{B34870FF-3158-46C0-B950-C6F55AC529ED} : NameServer (10.19.91.1 [(Private Address) (XX)]) -> FOUND

[HJ POL][PUM] HKCU\[...]\System : DisableTaskMgr (0) -> FOUND

[HJ POL][PUM] HKCU\[...]\System : DisableRegistryTools (0) -> FOUND

¤¤¤ Scheduled tasks : 0 ¤¤¤

¤¤¤ Startup Entries : 0 ¤¤¤

¤¤¤ Web browsers : 0 ¤¤¤

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver : [NOT LOADED 0x0] ¤¤¤

¤¤¤ External Hives: ¤¤¤

-> E:\windows\system32\config\SYSTEM | DRVINFO [Drv - E:] | SYSTEMINFO [sys - C:] [sys32 - FOUND] | USERINFO [startup - FOUND]

-> E:\windows\system32\config\SOFTWARE | DRVINFO [Drv - E:] | SYSTEMINFO [sys - C:] [sys32 - FOUND] | USERINFO [startup - FOUND]

-> E:\windows\system32\config\SECURITY | DRVINFO [Drv - E:] | SYSTEMINFO [sys - C:] [sys32 - FOUND] | USERINFO [startup - FOUND]

-> E:\windows\system32\config\SAM | DRVINFO [Drv - E:] | SYSTEMINFO [sys - C:] [sys32 - FOUND] | USERINFO [startup - FOUND]

-> E:\windows\system32\config\DEFAULT | DRVINFO [Drv - E:] | SYSTEMINFO [sys - C:] [sys32 - FOUND] | USERINFO [startup - FOUND]

-> E:\Users\Default\NTUSER.DAT | DRVINFO [Drv - E:] | SYSTEMINFO [sys - C:] [sys32 - FOUND] | USERINFO [startup - NOT_FOUND]

-> E:\Users\Default User\NTUSER.DAT | DRVINFO [Drv - E:] | SYSTEMINFO [sys - C:] [sys32 - FOUND] | USERINFO [startup - NOT_FOUND]

-> E:\Users\Fred\NTUSER.DAT | DRVINFO [Drv - E:] | SYSTEMINFO [sys - C:] [sys32 - FOUND] | USERINFO [startup - FOUND]

-> E:\Documents and Settings\Default\NTUSER.DAT | DRVINFO [Drv - E:] | SYSTEMINFO [sys - C:] [sys32 - FOUND] | USERINFO [startup - NOT_FOUND]

-> E:\Documents and Settings\Default User\NTUSER.DAT | DRVINFO [Drv - E:] | SYSTEMINFO [sys - C:] [sys32 - FOUND] | USERINFO [startup - NOT_FOUND]

-> E:\Documents and Settings\Fred\NTUSER.DAT | DRVINFO [Drv - E:] | SYSTEMINFO [sys - C:] [sys32 - FOUND] | USERINFO [startup - NOT_FOUND]

-> E:\Documents and Settings\Mcx1-FRED-PC\NTUSER.DAT | DRVINFO [Drv - E:] | SYSTEMINFO [sys - C:] [sys32 - FOUND] | USERINFO [startup - FOUND]

-> E:\Documents and Settings\UpdatusUser\NTUSER.DAT | DRVINFO [Drv - E:] | SYSTEMINFO [sys - C:] [sys32 - FOUND] | USERINFO [startup - FOUND]

-> S:\windows\system32\config\SYSTEM | DRVINFO [Drv - S:] | SYSTEMINFO [sys - C:] [sys32 - FOUND] | USERINFO [startup - FOUND]

-> S:\windows\system32\config\SOFTWARE | DRVINFO [Drv - S:] | SYSTEMINFO [sys - C:] [sys32 - FOUND] | USERINFO [startup - FOUND]

-> S:\windows\system32\config\SECURITY | DRVINFO [Drv - S:] | SYSTEMINFO [sys - C:] [sys32 - FOUND] | USERINFO [startup - FOUND]

-> S:\windows\system32\config\SAM | DRVINFO [Drv - S:] | SYSTEMINFO [sys - C:] [sys32 - FOUND] | USERINFO [startup - FOUND]

-> S:\windows\system32\config\DEFAULT | DRVINFO [Drv - S:] | SYSTEMINFO [sys - C:] [sys32 - FOUND] | USERINFO [startup - FOUND]

-> S:\Users\Default\NTUSER.DAT | DRVINFO [Drv - S:] | SYSTEMINFO [sys - C:] [sys32 - FOUND] | USERINFO [startup - NOT_FOUND]

-> S:\Users\Default User\NTUSER.DAT | DRVINFO [Drv - S:] | SYSTEMINFO [sys - C:] [sys32 - FOUND] | USERINFO [startup - NOT_FOUND]

-> S:\Users\Fred\NTUSER.DAT | DRVINFO [Drv - S:] | SYSTEMINFO [sys - C:] [sys32 - FOUND] | USERINFO [startup - FOUND]

-> S:\Users\UpdatusUser\NTUSER.DAT | DRVINFO [Drv - S:] | SYSTEMINFO [sys - C:] [sys32 - FOUND] | USERINFO [startup - NOT_FOUND]

-> S:\Documents and Settings\Default\NTUSER.DAT | DRVINFO [Drv - S:] | SYSTEMINFO [sys - C:] [sys32 - FOUND] | USERINFO [startup - NOT_FOUND]

-> S:\Documents and Settings\Default User\NTUSER.DAT | DRVINFO [Drv - S:] | SYSTEMINFO [sys - C:] [sys32 - FOUND] | USERINFO [startup - NOT_FOUND]

-> S:\Documents and Settings\Fred\NTUSER.DAT | DRVINFO [Drv - S:] | SYSTEMINFO [sys - C:] [sys32 - FOUND] | USERINFO [startup - NOT_FOUND]

-> S:\Documents and Settings\Mcx1-FRED-PC\NTUSER.DAT | DRVINFO [Drv - S:] | SYSTEMINFO [sys - C:] [sys32 - FOUND] | USERINFO [startup - FOUND]

-> S:\Documents and Settings\UpdatusUser\NTUSER.DAT | DRVINFO [Drv - S:] | SYSTEMINFO [sys - C:] [sys32 - FOUND] | USERINFO [startup - FOUND]

¤¤¤ Infection : ¤¤¤

¤¤¤ HOSTS File: ¤¤¤

--> %SystemRoot%\System32\drivers\etc\hosts

¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: (\\.\PHYSICALDRIVE0 @ SCSI) ST310005 24NS SCSI Disk Device +++++

--- User ---

[MBR] 4cb6d4a58690499f3d4a98288278468c

[bSP] af9c9cad2c8f76603d324ddacfb4bae1 : Windows 7/8 MBR Code

Partition table:

0 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 2048 | Size: 350 Mo

1 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 718848 | Size: 953517 Mo

User = LL1 ... OK!

Error reading LL2 MBR!

+++++ PhysicalDrive1: (\\.\PHYSICALDRIVE1 @ SCSI) Hitachi HDS721010CLA SCSI Disk Device +++++

--- User ---

[MBR] 4a15cc26590facbfbf70882eac833549

[bSP] 8e250e341a3ec1c2df5a4d0c92064d8b : Windows 7/8 MBR Code

Partition table:

0 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 2048 | Size: 953867 Mo

User = LL1 ... OK!

Error reading LL2 MBR!

+++++ PhysicalDrive2: (\\.\PHYSICALDRIVE2 @ SCSI) WDC WD20 SCSI Disk Device +++++

--- User ---

[MBR] 2f3d6b50e7371a92dbd208ff02d44d8b

[bSP] d11d45e05a5c776c2d2f4c782f0977fa : Windows 7/8 MBR Code

Partition table:

0 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 2048 | Size: 1907727 Mo

User = LL1 ... OK!

Error reading LL2 MBR!

+++++ PhysicalDrive3: (\\.\PHYSICALDRIVE3 @ SCSI) Hitachi SCSI Disk Device +++++

--- User ---

[MBR] 59cd84e3152919a23fc2217b9c47e0fd

[bSP] 8a5d6a43e957f628c0aba9e1da3fe054 : Windows Vista MBR Code

Partition table:

0 - [XXXXXX] LINUX-SWP (0x42) [VISIBLE] Offset (sectors): 63 | Size: 953868 Mo

User = LL1 ... OK!

Error reading LL2 MBR!

Finished : << RKreport[0]_S_10222013_190844.txt >>

RKreport[0]_D_10222013_115428.txt;RKreport[0]_S_10222013_114541.txt

MrCharlie · October 22, 2013

Not much showing....lets run some scans:

Download Malwarebytes Anti-Rootkit from HERE

Unzip the contents to a folder in a convenient location.
Open the folder where the contents were unzipped and run mbar.exe
Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
Click on the Cleanup button to remove any threats and reboot if prompted to do so.
Wait while the system shuts down and the cleanup process is performed.
Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
When done, please post the two logs produced they will be in the MBAR folder..... mbar-log.txt and system-log.txt

To attach a log if needed:

Bottom right corner of this page.

New window that comes up.

~~~~~~~~~~~~~~~~~~~~~~~

Note:

If no additional threats were found, verify that your system is now running normally, making sure that the following items are functional:

Internet access

Windows Update

Windows Firewall

If there are additional problems with your system, such as any of those listed above or other system issues, then run the fixdamage tool included with Malwarebytes Anti-Rootkit and reboot. It's located in the Plugins folder which is in the MBAR folder.

Just run fixdamage.exe.

Verify that they are now functioning normally.

MrC

sgniwder · October 23, 2013

It produced the result that there were no threats and that my system was clean.

However, Internet Explorer continues to force close intermittently. I have noticed that if I turn off internet access at the router or use a taskbar internet explorer shortcut that it will sometimes fully load.

Windows update does work and the firewall was able to be turned on.

I will run fix damage to see if this resolves the issue.

mbar-log-2013-10-22 (19-45-28).txt

system-log.txt

MrCharlie · October 23, 2013

You can always reset IE if needed.

Next........

Please download and run ComboFix.

The most important things to remember when running it is to disable all your malware programs and run Combofix from your desktop.

Please visit this webpage for download links, and instructions for running ComboFix

http://www.bleepingcomputer.com/combofix/how-to-use-combofix

Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Information on disabling your malware programs can be found Here.

Make sure you run ComboFix from your desktop.

Give it at least 30-45 minutes to finish if needed.

Please include the C:\ComboFix.txt in your next reply for further review.

---------->NOTE<----------

If you get the message Illegal operation attempted on registry key that has been marked for deletion after you run ComboFix....please reboot the computer, this should resolve the problem. You may have to do this several times if needed.

MrC

sgniwder · October 23, 2013

Ok, I am running Combo Fix and will post results when completed. If IE is an issue after this, then I will Reset IE.

Thanks again for your help! I really appreciate it.

sgniwder · October 23, 2013

Ok, here is the combofix log.

combofix.txt

MrCharlie · October 23, 2013

AV: WOW! Security 9.01 *Disabled/Updated* {15414183-282E-D62C-CA37-EF24860A2F17}
FW: WOW! Security 9.01 *Enabled* {2D7AC0A6-6241-D774-E168-461178D9686C}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: WOW! Security 9.01 *Disabled/Updated* {AE20A067-0E14-D9A2-F087-D456FD8D65AA}

I see you have Windows Defender running and enabled, you don't need this. Having 2 anti-virus programs running only causes conflicts and provides spotty protection. I suggest you disable Defender:

http://www.howtogeek.com/howto/15788/how-to-uninstall-disable-and-remove-windows-defender.-also-how-turn-it-off/ <---disable WD

Dangers of running 2 anti-virus programs

---------------------------------------

Open up Malwarebytes > Settings Tab > Scanner Settings > Under action for PUP > Select: Show in Results List and Check for removal.

Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post the report.

Make sure that everything is checked, and click Remove Selected.

Please let me know how computer is running now, MrC

sgniwder · October 23, 2013

I have disabled Windows defender. It reported that everything was clean. Here is the log file.

The computer appears to be running normal again. IE appears to be back to normal as well. The combofix process must have cleaned it up.

Thank you again for your help!

mbam-log-2013-10-23 (09-03-52).txt

MrCharlie · October 23, 2013

Great........

Lets check your computers security before you go and we have a little cleanup to do also:

Download Security Check by screen317 from HERE or HERE.

Save it to your Desktop.
Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
If you get Unsupported operating system. Aborting now, just reboot and try again.
A Notepad document should open automatically called checkup.txt.
Please Post the contents of that document.
Do Not Attach It!!!

MrC

sgniwder · October 23, 2013

Thanks again..

Here are the contents from security check.

----

Results of screen317's Security Check version 0.99.74
Windows 7 Service Pack 1 x64 (UAC is enabled)
Internet Explorer 10
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Disabled!
WOW! Security 9.01
Antivirus up to date!
`````````Anti-malware/Other Utilities Check:`````````
Norton Ghost
Malwarebytes Anti-Malware version 1.75.0.1300
Java 7 Update 25
Java version out of Date!
Adobe Flash Player 11.9.900.117
Adobe Reader 10.1.8 Adobe Reader out of Date!
Mozilla Firefox (23.0)
Google Chrome 30.0.1599.101
Google Chrome 30.0.1599.69
````````Process Check: objlist.exe by Laurent````````
WOW Security Anti-Virus fsgk32st.exe
WOW Security Anti-Virus FSGK32.EXE
WOW Security Anti-Virus fssm32.exe
WOW Security Anti-Virus fsav32.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 1%
````````````````````End of Log``````````````````````

MrCharlie · October 23, 2013

Out dated programs on the system are vulnerable to malware.
Please update or uninstall them:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Java 7 Update 25 <-----please update, should be Update 45

Java version out of Date! <--------Go to control panel > Java > Update Tab > Update Now
Uncheck the box to install the Ask toolbar!!! and any other free "stuff".

----------------------------------------

Adobe Reader 10.1.8 Adobe Reader out of Date! <---please check for an update if available or uninstall and download and install Foxit Reader which is less vulnerable to malware and much better than Adobe. Don't install any toolbars that may come with it (ASK Toolbar).

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

A little clean up to do....

Please Uninstall ComboFix: (if you used it)

Press the Windows logo key + R to bring up the "run box"

Copy and paste next command in the field:

ComboFix /uninstall

Make sure there's a space between Combofix and /

Then hit enter.
This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point

(If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall or download and run the uninstaller)

---------------------------------

If you used FRST:
Download the fixlist.txt to the same folder as FRST.
Run FRST and click Fix only once and wait
That will delete the quarantine folder created by FRST.
The rest you can manually delete.

-----------------------------

Please download OTC to your desktop.
http://oldtimer.geekstogo.com/OTC.exe

Double-click OTC to run it. (Vista and up users, please right click on OTC and select "Run as an Administrator")
Click on the CleanUp! button and follow the prompts.
(If you get a warning from your firewall or other security programs regarding OTC attempting to contact the Internet, please allow the connection.)
You will be asked to reboot the machine to finish the Cleanup process, choose Yes.
After the reboot all the tools we used should be gone.
Note: Some more recently created tools may not yet be removed by OTC. Feel free to manually delete any tools it leaves behind.

Any other programs or logs you can manually delete.
IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST, MBAR, etc....AdwCleaner > just run the program and click uninstall.

-------------------------------

Any questions...please post back.

If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed.

Take a look at My Preventive Maintenance to avoid being infected again. (also HERE)

Good Luck and Thanks for using the forum, MrC

sgniwder · October 23, 2013

Thanks again for all of your help.

After uninstalling combofix I realized that I wasn't able to download files in IE. NOTE: this might have been the case before, but I wasn't trying to download them off of IE (I was using another computer while this one was blocked from the internet)

When I attempt to download files, nothing happens. when I attempt to right mouse click and open in a new window, the window opens and then closes.

I am not able to save target as: and lastly, if I select CTRL J to open the download, nothing happens.

I have also noticed that the first time or 2 that I attempt to run IE, it will force close and then will eventually open.

I did run OTC.exe and then reset IE settings for good measure, but they did not fix the download issue...

thanks again..

MrCharlie · October 23, 2013

Why don't you reinstall IE:

http://support.microsoft.com/kb/318378

MrC

sgniwder · October 24, 2013

Good idea... I uninstalled it, went to 9 and all was working fine. I am still installing security updates on 10 after reinstalling it and will report back once it is completed...

thanks again for your help!

MrCharlie · October 24, 2013

OK...MrC

sgniwder · October 24, 2013

After installing IE 10, it didn't work, but I was able to determine the issue and resolve it

Somehow the Temporary Internet Files location was not set back up

Tools - Internet Options - Settings under browsing history. I needed to unhide some hidden files and folders, but was able set it back up in the correct location and can report that all works correctly now (or it appears to)!

Thanks again for all of your help!

MrCharlie · October 24, 2013

OK...Take Care MrC

Maurice Naggar · October 25, 2013

Since this issue is resolved I will close the thread to prevent others from posting here. If you need assistance please start your own topic and someone will be happy to assist you.

IE will not start - MBAM installs, but will not run - run-time error '339' - ieframe.dll

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