337 Posted October 22, 2013 ID:744851 Share Posted October 22, 2013 We are 337 Technology Limited，the file submitted is a product we produce and publish. However, they have encountered a false positive problem with Malwarebytes recently. The reported threat name is " PUP.Optional.Desk365.A" . Please do have a check immediately, and clear the false alarm. Thank you in advance. The zip file's password is "infected". Desk365-1.14.20.8091.zip Link to post Share on other sites More sharing options...
Staff miekiemoes Posted October 22, 2013 Staff ID:744854 Share Posted October 22, 2013 Hi, We will look into this and remove detection if needed. Link to post Share on other sites More sharing options...
Staff miekiemoes Posted October 22, 2013 Staff ID:744880 Share Posted October 22, 2013 Hi, This is listed as a PUP detection. PUP means Potentially Unwanted Software - in this case mainly unwanted by the user.We recently applied a more aggressive stance against Potentially Unwanted Programs (PUPs), also see here: https://forums.malwarebytes.org/index.php?showtopic=130207Note, we do NOT remove PUP detections by default, we only list (and the user can even disable to display PUP) - and then it's up the the user to select if he wants to remove or not. If the user willingly installed it, then he obviously shouldn't remove. In this case for Desk365: * It was submitted to us as unwanted* Google results display many references where users often refer to Desk365 as malware/virus/unwanted or have no clue where it came from - Many removal guides how to deal with Desk365 >> this all shows that this is potentially unwanted (hence the PUP)* Lack of EULA or License Agreement during install* Other Vendors also detect this as unwanted and even adware, so this means, it has been reported to them as well.* Uninstalling the application is misleading, because it prechecks to download 2 new applications to download and install. Link to post Share on other sites More sharing options...
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