sivadone Posted October 22, 2013 ID:744819 Share Posted October 22, 2013 Hi,I am using Windows 7 system. Whn i try to install .Net framework 4 on my system the following error message has been displayed"The specified service does not exist as an installed service/" please help me to rectify the prob..I am attaching the log files after running the DDS DDS (Ver_2012-11-20.01) - NTFS_x86 Internet Explorer: 9.0.8112.16447 BrowserJavaVersion: 10.25.2Run by Siva at 11:53:30 on 2013-10-22Microsoft Windows 7 Ultimate 6.1.7601.1.1252.1.1033.18.3039.697 [GMT 5.5:30].AV: Norton 360 *Disabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}AV: Microsoft Security Essentials *Enabled/Updated* {9765EA51-0D3C-7DFB-6091-10E4E1F341F6}SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}SP: Microsoft Security Essentials *Enabled/Updated* {2C040BB5-2B06-7275-5A21-2B969A740B4B}SP: Norton 360 *Disabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}FW: Norton 360 *Disabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}.============== Running Processes ================.C:\Windows\system32\wininit.exeC:\Windows\system32\lsm.exeC:\Windows\system32\atiesrxx.exeC:\Windows\System32\DriverStore\FileRepository\stwrt.inf_x86_neutral_9691412ff1876250\STacSV.exeC:\Windows\system32\Hpservice.exeC:\Windows\system32\atieclxx.exeC:\Windows\system32\WUDFHost.exeC:\Windows\system32\vfsFPService.exeC:\Windows\system32\WLANExt.exeC:\Windows\system32\conhost.exeC:\Windows\System32\spoolsv.exeC:\Program Files\DigitalPersona\Bin\DpHostW.exeC:\Program Files\Avira\AntiVir Desktop\sched.exeC:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exeC:\Windows\System32\DriverStore\FileRepository\stwrt.inf_x86_neutral_9691412ff1876250\aestsrv.exeC:\Program Files\Belkin\Router Setup and Monitor\BelkinService.exeC:\PROGRA~1\ANSYSI~1\SHARED~1\LICENS~1\Intel\lmgrd.exeC:\Windows\system32\conhost.exeC:\Program Files\Avira\AntiVir Desktop\avguard.exeC:\PROGRA~1\ANSYSI~1\SHARED~1\LICENS~1\Intel\lmgrd.exeC:\Program Files\Bonjour\mDNSResponder.exeC:\PROGRA~1\ANSYSI~1\SHARED~1\LICENS~1\Intel\ansyslmd.exeC:\Program Files\ANSYS Inc\v110\RSM\bin\JobManagerService.exeC:\Program Files\Common Files\LightScribe\LSSrvc.exeC:\Program Files\Common Files\Microsoft Shared\Microsoft Online Services\MSOIDSVC.EXEC:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exeC:\Program Files\Norton 360\Engine\5.2.2.3\ccSvcHst.exeC:\Program Files\Common Files\Microsoft Shared\Microsoft Online Services\MSOIDSvcm.exeC:\Program Files\Common Files\SpeedBit\SBUpdate\sbu.exeC:\Program Files\ANSYS Inc\v110\RSM\bin\ScriptHostService.exeC:\ProgramData\Skype\Toolbars\Skype C2C Service\c2c_service.exeC:\Program Files\Microsoft SQL Server\90\Shared\sqlbrowser.exeC:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exeC:\Program Files\MBlaze UI\bin\MonServiceUDisk.exeC:\PROGRA~1\SPEEDB~1\VideoAcceleratorService.exeC:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXEC:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exeC:\Program Files\Avira\AntiVir Desktop\avshadow.exeC:\Program Files\Hewlett-Packard\HP Support Framework\hpsa_service.exeC:\Program Files\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exeC:\Program Files\Windows Media Player\wmpnetwk.exeC:\Windows\system32\SearchIndexer.exeC:\Windows\system32\wbem\wmiprvse.exeC:\Windows\system32\taskhost.exeC:\Windows\system32\Dwm.exeC:\Windows\Explorer.EXEC:\Program Files\Synaptics\SynTP\SynTPEnh.exeC:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exeC:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QLBCtrl.exeC:\Program Files\Microsoft Office\Office12\GrooveMonitor.exeC:\Program Files\IDT\WDM\sttray.exeC:\Program Files\DigitalPersona\Bin\DpAgent.exeC:\Program Files\Belkin\Router Setup and Monitor\BelkinRouterMonitor.exeC:\Program Files\Intel\Intel® Rapid Storage Technology\IAStorIcon.exeC:\Program Files\DivX\DivX Update\DivXUpdate.exeC:\Program Files\Samsung\Kies\KiesTrayAgent.exeC:\Program Files\Zune\ZuneLauncher.exeC:\Program Files\Common Files\Java\Java Update\jusched.exeC:\Program Files\Avira\AntiVir Desktop\avgnt.exeC:\Program Files\Windows Sidebar\sidebar.exeC:\Program Files\BitTorrent\BitTorrent.exeC:\Users\Siva\AppData\Local\Microsoft\SkyDrive\SkyDrive.exeC:\Program Files\FreeAlarmClock\FreeAlarmClock.exeC:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exeC:\Program Files\Samsung\Kies\Kies.exeC:\Program Files\Samsung\Kies\KiesAirMessage.exeC:\Program Files\Samsung\Kies\External\FirmwareUpdate\KiesPDLR.exeC:\Program Files\DAP\DAP.exeC:\Program Files\SpeedBit Video Accelerator\VideoAccelerator.exeC:\Program Files\Belkin\Router Setup and Monitor\BelkinSetup.exeC:\Users\Siva\AppData\Roaming\Dropbox\bin\Dropbox.exeC:\Program Files\IPMsg\ipmsg.exeC:\Program Files\Synaptics\SynTP\SynTPHelper.exeC:\Windows\system32\DXPServer.exeC:\Windows\system32\DeviceDisplayObjectProvider.exeC:\Program Files\Hewlett-Packard\Shared\hpqWmiEx.exeC:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exeC:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exeC:\Program Files\Hewlett-Packard\Shared\hpqToaster.exeC:\Windows\system32\wbem\wmiprvse.exeC:\Users\Siva\AppData\Local\Google\Chrome\Application\chrome.exeC:\Users\Siva\AppData\Local\Google\Chrome\Application\chrome.exeC:\Users\Siva\AppData\Local\Google\Chrome\Application\chrome.exeC:\Users\Siva\AppData\Local\Google\Chrome\Application\chrome.exeC:\Users\Siva\AppData\Local\Google\Chrome\Application\chrome.exeC:\Users\Siva\AppData\Local\Google\Chrome\Application\chrome.exeC:\Users\Siva\AppData\Local\Google\Chrome\Application\chrome.exeC:\Users\Siva\AppData\Local\Google\Chrome\Application\chrome.exeC:\Users\Siva\AppData\Local\Google\Chrome\Application\chrome.exeC:\Users\Siva\AppData\Local\Google\Chrome\Application\chrome.exeC:\Windows\System32\Notepad.exeC:\Windows\System32\Notepad.exeC:\Users\Siva\AppData\Local\Google\Chrome\Application\chrome.exeC:\Users\Siva\AppData\Local\Google\Chrome\Application\chrome.exeC:\Windows\system32\SearchProtocolHost.exeC:\Users\Siva\AppData\Local\Google\Chrome\Application\chrome.exeC:\Users\Siva\AppData\Local\Google\Chrome\Application\chrome.exeC:\Users\Siva\AppData\Local\Google\Chrome\Application\chrome.exeC:\Users\Siva\AppData\Local\Google\Chrome\Application\chrome.exeC:\Users\Siva\AppData\Local\Google\Google Talk Plugin\googletalkplugin.exeC:\Users\Siva\AppData\Local\Google\Chrome\Application\chrome.exeC:\Windows\system32\conhost.exeC:\Windows\system32\svchost.exe -k DcomLaunchC:\Windows\system32\svchost.exe -k RPCSSC:\Windows\System32\svchost.exe -k LocalServiceNetworkRestrictedC:\Windows\System32\svchost.exe -k LocalSystemNetworkRestrictedC:\Windows\system32\svchost.exe -k netsvcsC:\Windows\system32\svchost.exe -k GPSvcGroupC:\Windows\system32\svchost.exe -k LocalServiceC:\Windows\system32\svchost.exe -k NetworkServiceC:\Windows\System32\svchost.exe -k LocalServiceNoNetworkC:\Windows\system32\svchost.exe -k imgsvcC:\Windows\System32\svchost.exe -k WerSvcGroupC:\Windows\system32\svchost.exe -k bthsvcsC:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation.============== Pseudo HJT Report ===============.uURLSearchHooks: {88c7f2aa-f93f-432c-8f0e-b7d85967a527} - <orphaned>BHO: {27B4851A-3207-45A2-B947-BE8AFE6163AB} - <orphaned>BHO: DivX Plus Web Player HTML5 <video>: {326E768D-4182-46FD-9C16-1449A49795F4} - c:\program files\divx\divx plus web player\ie\divxhtml5\DivXHTML5.dllBHO: SearchPredictObj Class: {389943B0-C3A2-4E69-82CB-8596A84CB3DC} - c:\program files\searchpredict\SearchPredict.dllBHO: DigitalPersona Personal Extension: {395610AE-C624-4f58-B89E-23733EA00F9A} - c:\program files\digitalpersona\bin\DpOtsPluginIe8.dllBHO: Symantec NCO BHO: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - c:\program files\norton 360\engine\5.2.2.3\coieplg.dllBHO: Symantec Intrusion Prevention: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - c:\program files\norton 360\engine\5.2.2.3\ips\ipsbho.dllBHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - c:\program files\microsoft office\office12\GrooveShellExtensions.dllBHO: Java Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - c:\program files\java\jre7\bin\ssv.dllBHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dllBHO: SBCONVERT Class: {92A9ACF4-9333-43AE-9698-DB283326F87F} - c:\program files\speedbit video downloader\toolbar\tbcore3.dllBHO: Windows Live Messenger Companion Helper: {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - c:\program files\windows live\companion\companioncore.dllBHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\google toolbar\GoogleToolbar_32.dllBHO: Skype Browser Helper: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dllBHO: SpeedBit Link Verification Helper: {D5974A72-C81C-4DC3-BE77-A8A7BBC8864E} - c:\program files\dap\LinkVerifier.dllBHO: Java Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - c:\program files\java\jre7\bin\jp2ssv.dllBHO: HP Network Check Helper: {E76FD755-C1BA-4DCB-9F13-99BD91223ADE} - c:\program files\hewlett-packard\hp support framework\resources\hpnetworkcheck\HPNetworkCheckPlugin.dllBHO: GrabberObj Class: {FF7C3CF0-4B15-11D1-ABED-709549C10000} - c:\program files\speedbit video downloader\toolbar\Grabber.dllTB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dllTB: SpeedBit Video Downloader: {0329E7D6-6F54-462D-93F6-F5C3118BADF2} - c:\program files\speedbit video downloader\toolbar\tbcore3.dllTB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - c:\program files\norton 360\engine\5.2.2.3\coieplg.dllTB: SpeedBit Video Downloader: {0329E7D6-6F54-462D-93F6-F5C3118BADF2} - c:\program files\speedbit video downloader\toolbar\tbcore3.dllTB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\google toolbar\GoogleToolbar_32.dlluRun: [HW_OPENEYE_OUC_Reliance Netconnect] "c:\program files\reliance netconnect+\updatedog\ouc.exe"uRun: [TheLeGeNd] c:\users\siva\appdata\roaming\skynet.exeuRun: [sidebar] c:\program files\windows sidebar\sidebar.exe /autoRunuRun: [bitTorrent] "c:\program files\bittorrent\BitTorrent.exe" /MINIMIZEDuRun: [Facebook Update] "c:\users\siva\appdata\local\facebook\update\FacebookUpdate.exe" /c /nocrashserveruRun: [CockroachOnDesktop] c:\users\siva\appdata\local\temp\goodluck.exeuRun: [skyDrive] "c:\users\siva\appdata\local\microsoft\skydrive\SkyDrive.exe" /backgrounduRun: [bTLive] c:\users\siva\appdata\roaming\btlive\BTLive.exeuRun: [GetBooks] "c:\users\siva\appdata\local\getbooks\GetBooks.exe" bc4b5cc48ffc069031ed3bb64debfc83uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"uRun: [FreeAC] c:\program files\freealarmclock\FreeAlarmClock.exe -autorunuRun: [KiesPreload] c:\program files\samsung\kies\Kies.exe /preloaduRun: [KiesAirMessage] c:\program files\samsung\kies\KiesAirMessage.exe -startupuRun: [] c:\program files\samsung\kies\external\firmwareupdate\KiesPDLR.exeuRun: [DownloadAccelerator] "c:\program files\dap\DAP.EXE" /STARTUPuRun: [speedBitVideoAccelerator] "c:\program files\speedbit video accelerator\VideoAccelerator.exe" /startupuRun: [Google Update] "c:\users\siva\appdata\local\google\update\GoogleUpdate.exe" /cuRun: [Google Update] "c:\users\siva\appdata\local\google\update\GoogleUpdate.exe" /cmRun: [startCCC] "c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe" MSRunmRun: [synTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exemRun: [WirelessAssistant] c:\program files\hewlett-packard\hp wireless assistant\HPWAMain.exemRun: [QlbCtrl.exe] c:\program files\hewlett-packard\hp quick launch buttons\QlbCtrl.exe /StartmRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"mRun: [sysTrayApp] c:\program files\idt\wdm\sttray.exemRun: [DpAgent] c:\program files\digitalpersona\bin\dpagent.exemRun: [instaLAN] "c:\program files\belkin\router setup and monitor\BelkinRouterMonitor.exe" startupmRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkeymRun: [iAStorIcon] c:\program files\intel\intel® rapid storage technology\IAStorIcon.exemRun: [DivXUpdate] "c:\program files\divx\divx update\DivXUpdate.exe" /CHECKNOWmRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"mRun: [KiesTrayAgent] c:\program files\samsung\kies\KiesTrayAgent.exemRun: [Zune Launcher] "c:\program files\zune\ZuneLauncher.exe"mRun: [sunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"mRun: [avgnt] "c:\program files\avira\antivir desktop\avgnt.exe" /minStartupFolder: c:\users\siva\appdata\roaming\micros~1\windows\startm~1\programs\startup\dropbox.lnk - c:\users\siva\appdata\roaming\dropbox\bin\Dropbox.exeStartupFolder: c:\users\siva\appdata\roaming\micros~1\windows\startm~1\programs\startup\ipmsgf~1.lnk - c:\program files\ipmsg\ipmsg.exeStartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\adobeg~1.lnk - c:\program files\common files\adobe\calibration\Adobe Gamma Loader.exeuPolicies-Explorer: NoDriveTypeAutoRun = dword:32uPolicies-Explorer: NoDriveAutoRun = dword:0mPolicies-System: ConsentPromptBehaviorAdmin = dword:5mPolicies-System: ConsentPromptBehaviorUser = dword:3mPolicies-System: EnableUIADesktopToggle = dword:0IE: &Download with &DAP - c:\program files\dap\dapextie.htmIE: &Verify with DAP - c:\program files\dap\dapverify.htmIE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200IE: Download &all with DAP - c:\program files\dap\dapextie2.htmIE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dllLSP: c:\program files\speedbit video accelerator\sblsp.dllLSP: c:\program files\avira\antivir desktop\avsda.dllLSP: mswsock.dllTCP: NameServer = 192.168.2.1TCP: Interfaces\{60876D9B-CFD6-4B0B-93DD-3F19DB3450C6} : NameServer = 8.8.8.8,203.145.184.47TCP: Interfaces\{60876D9B-CFD6-4B0B-93DD-3F19DB3450C6} : DHCPNameServer = 192.168.2.1TCP: Interfaces\{60876D9B-CFD6-4B0B-93DD-3F19DB3450C6}\146796A716E6F563234383 : NameServer = 8.8.8.8,203.145.184.47TCP: Interfaces\{60876D9B-CFD6-4B0B-93DD-3F19DB3450C6}\146796A716E6F563234383 : DHCPNameServer = 192.168.33.1TCP: Interfaces\{60876D9B-CFD6-4B0B-93DD-3F19DB3450C6}\14E64627F696461405 : NameServer = 8.8.8.8,203.145.184.47TCP: Interfaces\{60876D9B-CFD6-4B0B-93DD-3F19DB3450C6}\14E64627F696461405 : DHCPNameServer = 192.168.43.1TCP: Interfaces\{60876D9B-CFD6-4B0B-93DD-3F19DB3450C6}\14E64627F69646140583635323 : DHCPNameServer = 192.168.43.1TCP: Interfaces\{60876D9B-CFD6-4B0B-93DD-3F19DB3450C6}\2435E4C4F52414C414D45525557414E4 : NameServer = 8.8.8.8,203.145.184.47TCP: Interfaces\{60876D9B-CFD6-4B0B-93DD-3F19DB3450C6}\2435E4C4F52414C414D45525557414E4 : DHCPNameServer = 192.168.1.1TCP: Interfaces\{60876D9B-CFD6-4B0B-93DD-3F19DB3450C6}\2456C6B696E6F574F575962756C6563737F5336444931453 : DHCPNameServer = 192.168.2.1TCP: Interfaces\{60876D9B-CFD6-4B0B-93DD-3F19DB3450C6}\2656C6B696E6E2663346 : DHCPNameServer = 192.168.2.1TCP: Interfaces\{60876D9B-CFD6-4B0B-93DD-3F19DB3450C6}\E4F4B4941402C457D6961602731303F503837313 : NameServer = 8.8.8.8,203.145.184.47TCP: Interfaces\{60876D9B-CFD6-4B0B-93DD-3F19DB3450C6}\E4F4B4941402C457D6961602731303F503837313 : DHCPNameServer = 192.168.33.1TCP: Interfaces\{6B121187-34B3-4A4C-91BB-FFA43F5D569B} : DHCPNameServer = 192.168.2.1Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dllHandler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dllHandler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\program files\common files\skype\Skype4COM.dllHandler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - c:\program files\windows live\photo gallery\AlbumDownloadProtocolHandler.dllSSODL: WebCheck - <orphaned>SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - c:\program files\microsoft office\office12\GrooveShellExtensions.dllLSA: Notification Packages = scecli DPPWDFLTLSA: Security Packages = kerberos msv1_0 schannel wdigest tspkg pku2u msoidssp livesspmASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "c:\program files\common files\lightscribe\LSRunOnce.exe".================= FIREFOX ===================.FF - ProfilePath - c:\users\siva\appdata\roaming\mozilla\firefox\profiles\w8hksf37.default\FF - prefs.js: browser.search.selectedEngine - My Online SearchFF - plugin: c:\program files\adobe\reader 11.0\reader\air\nppdf32.dllFF - plugin: c:\program files\adobe\reader 9.0\reader\air\nppdf32.dllFF - plugin: c:\program files\divx\divx ovs helper\npovshelper.dllFF - plugin: c:\program files\divx\divx plus web player\npdivx32.dllFF - plugin: c:\program files\google\picasa3\npPicasa3.dllFF - plugin: c:\program files\google\update\1.2.183.13\npGoogleOneClick8.dllFF - plugin: c:\program files\google\update\1.3.21.111\npGoogleUpdate3.dllFF - plugin: c:\program files\google\update\1.3.21.115\npGoogleUpdate3.dllFF - plugin: c:\program files\google\update\1.3.21.123\npGoogleUpdate3.dllFF - plugin: c:\program files\google\update\1.3.21.135\npGoogleUpdate3.dllFF - plugin: c:\program files\google\update\1.3.21.145\npGoogleUpdate3.dllFF - plugin: c:\program files\google\update\1.3.21.153\npGoogleUpdate3.dllFF - plugin: c:\program files\google\update\1.3.21.53\npGoogleUpdate3.dllFF - plugin: c:\program files\google\update\1.3.21.57\npGoogleUpdate3.dllFF - plugin: c:\program files\google\update\1.3.21.65\npGoogleUpdate3.dllFF - plugin: c:\program files\google\update\1.3.21.69\npGoogleUpdate3.dllFF - plugin: c:\program files\google\update\1.3.21.79\npGoogleUpdate3.dllFF - plugin: c:\program files\google\update\1.3.21.99\npGoogleUpdate3.dllFF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dllFF - plugin: c:\program files\java\jre7\bin\plugin2\npjp2.dllFF - plugin: c:\program files\microsoft silverlight\5.1.20513.0\npctrlui.dllFF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dllFF - plugin: c:\users\siva\appdata\local\facebook\messenger\2.1.4814.0\npFbDesktopPlugin.dllFF - plugin: c:\users\siva\appdata\local\facebook\video\skype\npFacebookVideoCalling.dllFF - plugin: c:\users\siva\appdata\local\google\update\1.3.21.153\npGoogleUpdate3.dllFF - plugin: c:\users\siva\appdata\locallow\square enix\nprun3d.dllFF - plugin: c:\users\siva\appdata\locallow\unity\webplayer\loader\npUnity3D32.dllFF - plugin: c:\users\siva\appdata\roaming\mozilla\firefox\profiles\w8hksf37.default\extensions\{414b6d9d-4a95-4e8d-b5b1-149dd2d93bb3}\plugins\np-mswmp.dllFF - plugin: c:\users\siva\appdata\roaming\mozilla\firefox\profiles\w8hksf37.default\extensions\{88c7f2aa-f93f-432c-8f0e-b7d85967a527}\plugins\np-mswmp.dllFF - plugin: c:\users\siva\appdata\roaming\mozilla\plugins\npgoogletalk.dllFF - plugin: c:\users\siva\appdata\roaming\mozilla\plugins\npgtpo3dautoplugin.dllFF - plugin: c:\users\siva\appdata\roaming\mozilla\plugins\npo1d.dllFF - plugin: c:\windows\system32\adobe\director\np32dsw_1204144.dllFF - plugin: c:\windows\system32\macromed\flash\NPSWF32_11_9_900_117.dllFF - plugin: c:\windows\system32\npDeployJava1.dllFF - plugin: c:\windows\system32\npmproxy.dllFF - ExtSQL: 2013-09-17 13:29; {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}; c:\program files\mozilla firefox\extensions\{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}FF - ExtSQL: !HIDDEN! 2010-03-02 17:02; otis@digitalpersona.com; c:\program files\digitalpersona\bin\FirefoxExtFF - ExtSQL: !HIDDEN! 2010-06-07 23:32; {883d40b8-f2de-2f78-9315-1a5cbb01b072}; c:\program files\mozilla firefox\extensions\{883d40b8-f2de-2f78-9315-1a5cbb01b072}FF - ExtSQL: !HIDDEN! 2013-01-21 23:11; 50f054568ac12@50f054568ac32.com; c:\users\siva\appdata\roaming\mozilla\firefox\profiles\w8hksf37.default\extensions\50f054568ac12@50f054568ac32.com.---- FIREFOX POLICIES ----FF - user.js: yahoo.homepage.dontask - true);user_pref(yahoo.ytff.general.dontshowhpoffer, trueFF - user.js: google.toolbar.linkdoctor.enabled - false...FF - user.js: extensions.delta.tlbrSrchUrl - FF - user.js: extensions.delta.id - 629c3009000000000000002556425939FF - user.js: extensions.delta.appId - {C26644C4-2A12-4CA6-8F2E-0EDE6CF018F3}FF - user.js: extensions.delta.instlDay - 15777FF - user.js: extensions.delta.vrsn - 1.8.10.0FF - user.js: extensions.delta.vrsni - 1.8.10.0FF - user.js: extensions.delta.vrsnTs - 1.8.10.021:31:51FF - user.js: extensions.delta.prtnrId - deltaFF - user.js: extensions.delta.prdct - deltaFF - user.js: extensions.delta.aflt - babsstFF - user.js: extensions.delta.smplGrp - noneFF - user.js: extensions.delta.tlbrId - baseFF - user.js: extensions.delta.instlRef - sstFF - user.js: extensions.delta.dfltLng - enFF - user.js: extensions.delta.excTlbr - falseFF - user.js: extensions.delta.admin - falseFF - user.js: extensions.delta.autoRvrt - falseFF - user.js: extensions.delta.rvrt - falseFF - user.js: extensions.delta.newTab - false..============= SERVICES / DRIVERS ===============.R0 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2010-10-24 171064]R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\n360\0502020.003\symds.sys [2012-6-12 340088]R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\n360\0502020.003\symefa.sys [2012-6-12 744568]R1 avkmgr;avkmgr;c:\windows\system32\drivers\avkmgr.sys [2013-10-13 37352]R1 IDSVix86;IDSVix86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_5.0.0.125\definitions\ipsdefs\20121012.001\IDSvix86.sys [2012-10-14 386720]R1 SymNetS;Symantec Network Security WFP Driver;c:\windows\system32\drivers\n360\0502020.003\symnets.sys [2012-6-12 299640]R2 AESTFilters;Andrea ST Filters Service;c:\windows\system32\driverstore\filerepository\stwrt.inf_x86_neutral_9691412ff1876250\AEstSrv.exe [2009-3-2 81920]R2 AMD External Events Utility;AMD External Events Utility;c:\windows\system32\atiesrxx.exe [2009-7-1 176128]R2 ANSYS FLEXlm license manager;ANSYS FLEXlm license manager;c:\progra~1\ansysi~1\shared~1\licens~1\intel\lmgrd.exe [2010-3-19 1327104]R2 AntiVirSchedulerService;Avira Scheduler;c:\program files\avira\antivir desktop\sched.exe [2013-10-13 84024]R2 AntiVirService;Avira Real-Time Protection;c:\program files\avira\antivir desktop\avguard.exe [2013-10-13 108088]R2 avgntflt;avgntflt;c:\windows\system32\drivers\avgntflt.sys [2013-10-13 88840]R2 HP Support Assistant Service;HP Support Assistant Service;c:\program files\hewlett-packard\hp support framework\HPSA_Service.exe [2012-9-27 86528]R2 hpsrv;HP Service;c:\windows\system32\hpservice.exe [2011-5-13 26168]R2 IAStorDataMgrSvc;Intel® Rapid Storage Technology;c:\program files\intel\intel® rapid storage technology\IAStorDataMgrSvc.exe [2012-7-17 13592]R2 JobManagerService110;Ansys JobManager Service V11;c:\program files\ansys inc\v110\rsm\bin\JobManagerService.exe [2007-9-20 20480]R2 msoidsvc;Microsoft Online Services Sign-in Assistant;c:\program files\common files\microsoft shared\microsoft online services\MSOIDSVC.EXE [2010-8-17 1542560]R2 N360;Norton 360;c:\program files\norton 360\engine\5.2.2.3\ccsvchst.exe [2012-6-12 130008]R2 SBUpd;SpeedBit Update;c:\program files\common files\speedbit\sbupdate\sbu.exe [2013-10-6 1687672]R2 ScriptHostService110;Ansys ScriptHost Service V11;c:\program files\ansys inc\v110\rsm\bin\ScriptHostService.exe [2007-9-20 20480]R2 Skype C2C Service;Skype C2C Service;c:\programdata\skype\toolbars\skype c2c service\c2c_service.exe [2013-9-16 3273088]R2 UDisk Monitor;UDisk Monitor;c:\program files\mblaze ui\bin\MonServiceUDisk.exe [2012-11-20 512000]R2 vfsFPService;Validity Fingerprint Service;c:\windows\system32\vfsFPService.exe [2009-6-3 599344]R2 VideoAcceleratorService;VideoAcceleratorService;c:\progra~1\speedb~1\videoacceleratorservice.exe -start -scm --> c:\progra~1\speedb~1\VideoAcceleratorService.exe -start -scm [?]R3 Com4QLBEx;Com4QLBEx;c:\program files\hewlett-packard\hp quick launch buttons\Com4QLBEx.exe [2010-3-1 228408]R3 enecir;ENE CIR Receiver;c:\windows\system32\drivers\enecir.sys [2009-6-28 59904]R3 huawei_enumerator;huawei_enumerator;c:\windows\system32\drivers\ew_jubusenum.sys [2011-9-11 73216]R3 JMCR;JMCR;c:\windows\system32\drivers\jmcr.sys [2009-7-20 116136]R3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\drivers\Rt86win7.sys [2010-3-1 185344]R3 SBUpdd;SpeedBit UpdateD;c:\program files\common files\speedbit\sbupdate\sbw.sys [2013-10-6 31640]S1 BHDrvx86;BHDrvx86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_5.0.0.125\definitions\bashdefs\20120928.001\BHDrvx86.sys [2012-10-2 995488]S1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\n360\0502020.003\ironx86.sys [2012-6-12 136312]S2 0068311336478589mcinstcleanup;McAfee Application Installer Cleanup (0068311336478589);c:\users\siva\appdata\local\temp\006831~1.exe -cleanup -nolog --> c:\users\siva\appdata\local\temp\006831~1.EXE -cleanup -nolog [?]S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]S2 HWDeviceService.exe;HWDeviceService.exe;c:\programdata\datacardservice\hwdeviceservice.exe -/service --> c:\programdata\datacardservice\HWDeviceService.exe -/service [?]S2 SkypeUpdate;Skype Updater;c:\program files\skype\updater\Updater.exe [2013-9-5 171680]S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-14 229888]S3 dg_ssudbus;SAMSUNG Mobile USB Composite Device Driver (DEVGURU Ver.);c:\windows\system32\drivers\ssudbus.sys [2013-5-21 83864]S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2012-8-11 106656]S3 ew_hwusbdev;Huawei MobileBroadband USB PNP Device;c:\windows\system32\drivers\ew_hwusbdev.sys [2011-9-11 102784]S3 fssfltr;fssfltr;c:\windows\system32\drivers\fssfltr.sys [2012-5-28 39272]S3 fsssvc;Windows Live Family Safety Service;c:\program files\windows live\family safety\fsssvc.exe [2012-3-8 1492840]S3 NisDrv;Microsoft Network Inspection System;c:\windows\system32\drivers\NisDrvWFP.sys [2010-10-24 74112]S3 NisSrv;NisSrv;c:\program files\microsoft security client\NisSrv.exe [2012-3-26 214952]S3 nmwcdnsu;Nokia USB Flashing Phone Parent;c:\windows\system32\drivers\nmwcdnsu.sys [2010-2-26 137344]S3 nmwcdnsuc;Nokia USB Flashing Generic;c:\windows\system32\drivers\nmwcdnsuc.sys [2010-2-26 8320]S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;c:\windows\system32\drivers\rdpvideominiport.sys [2011-3-13 15872]S3 ssudmdm;SAMSUNG Mobile USB Modem Drivers (DEVGURU Ver.);c:\windows\system32\drivers\ssudmdm.sys [2013-5-21 181912]S3 ssudserd;SAMSUNG Mobile USB Diagnostic Serial Port(DEVGURU Ver.);c:\windows\system32\drivers\ssudserd.sys [2013-5-21 181912]S3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\TsUsbFlt.sys [2011-3-13 52224]S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2011-2-5 1343400]S3 ztemtusbser;ZTEMT Legacy Serial Communication;c:\windows\system32\drivers\CT_ZTEMT_U_USBSER.sys [2012-11-20 105472]S4 AntiVirWebService;Avira Web Protection;c:\program files\avira\antivir desktop\avwebgrd.exe [2013-10-13 815160]S4 Imdmvcir;Imdmvcir;c:\windows\system32\drivers\pci.sys [2011-3-13 153984].=============== Created Last 30 ================.2013-10-22 04:28:05 -------- dc----w- c:\programdata\Applications2013-10-12 21:53:31 -------- dc----w- c:\users\siva\appdata\roaming\Avira2013-10-12 21:50:09 66144 -c--a-w- c:\windows\system32\drivers\avnetflt.sys2013-10-12 21:46:56 88840 -c--a-w- c:\windows\system32\drivers\avgntflt.sys2013-10-12 21:46:56 37352 -c--a-w- c:\windows\system32\drivers\avkmgr.sys2013-10-12 21:46:55 -------- dc----w- c:\program files\Avira2013-10-11 10:13:14 -------- dc----w- c:\program files\AVAST Software2013-10-11 05:01:43 -------- dc----w- c:\programdata\Avira2013-10-10 05:04:20 -------- dcsh--w- c:\windows\system32\%APPDATA%2013-10-03 15:07:40 7328304 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\{54105a42-1e5d-4b7d-805b-c5ec5d2fad18}\mpengine.dll2013-10-01 19:37:12 444952 -c--a-w- c:\windows\system32\wrap_oal.dll2013-10-01 19:37:12 109080 -c--a-w- c:\windows\system32\OpenAL32.dll2013-10-01 19:37:12 -------- dc----w- c:\program files\OpenAL2013-10-01 14:07:15 7328304 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\backup\mpengine.dll2013-09-28 18:49:58 3497832 -c--a-w- c:\windows\system32\d3dx9_34.dll2013-09-28 18:49:56 81768 ----a-w- c:\windows\system32\xinput1_3.dll2013-09-28 18:48:40 -------- dc----w- c:\users\siva\appdata\local\Square Enix2013-09-26 18:00:39 208760 -c--a-w- c:\program files\mozilla firefox\plugins\nppdf32.dll2013-09-26 18:00:39 208760 -c--a-w- c:\program files\internet explorer\plugins\nppdf32.dll.==================== Find3M ====================.2013-10-10 05:53:35 71048 -c--a-w- c:\windows\system32\FlashPlayerCPLApp.cpl2013-10-10 05:53:35 692616 -c--a-w- c:\windows\system32\FlashPlayerApp.exe2013-10-10 05:53:31 17813896 -c--a-w- c:\windows\system32\FlashPlayerInstaller.exe.============= FINISH: 11:54:18.16 =============== Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 22, 2013 Root Admin ID:744822 Share Posted October 22, 2013 Hello and I would recommend first verifying that the computer is not infected and cleaning that up if it is and see if that alone corrects the issue or not. I would suggest following the advice from the topic here Available Assistance for Possibly Infected Computers and having one of the Experts assist you with looking into your issue.Thanks Link to post Share on other sites More sharing options...
sivadone Posted October 22, 2013 Author ID:744823 Share Posted October 22, 2013 i have attached files hereattach.txtdds.txtRkill.txtunhide.txt Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted October 22, 2013 Root Admin ID:744834 Share Posted October 22, 2013 Thanks you but they belong in the other forum. This is a general forum where we cannot work on actual malware detection and removal.Simply create a new topic in the other forum and post the same logs please. http://www.malwarebytes.org/forums/index.php?showforum=7 Thank you Link to post Share on other sites More sharing options...
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