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Hi I have been using Pro for sometime but on Thurs I noticed that my blue icon is now grey and I cannot check off to enable website blocking. Everything else seems to work, but I am concerned. I have run Chameleon and Anti-Rootkit and they seem to have come up clean. I have uninstalled and reinstalled, and many reboots, but still cannot check that box!. 

 

On Thursday nite I submitted my problem to the "Paying customer -- Contact Support via email" but have received no reply (It's now Sunday evening). I am not able to do what I need to do on this computer because I'm afraid there is a malware problem since when I search on this problem those are the results that most often come up.

 

I was using MSE along with Pro, but today changed to AVG.

 

thanks for any good advice I can get!

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Hello and :welcome:

Sorry you have not received a reply from support, being that it was a weekend that could be reason why you have not received a reply, although it could also be that your spam filters are catching the replies. Please make sure you allow emails from Malwarebytes.org in your spam filters. That being said, in the meantime perhaps posting your logs here we can have a look and see if we can get to the bottom of it.....

Please run the tools below and ATTACH (do not copy and paste) the logs so someone can better assist you.

Please post an mbam-check log:

Create an mbam-check log:

  • Download mbam-check.exe from here and save it to your desktop
  • Double-click on mbam-check.exe to run it, it should then open a log file
  • Please attach the CheckResults.txt file which should now be located on your desktop to your next reply
Next:

Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop

dds.scr

dds.com

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or dds.com to run the tool

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.

  • When done, DDS will open two (2) logs:
    • DDS.txt
    • Attach.txt
  • Save both reports to your desktop
  • Please include the following logs in your next reply: DDS.txt and Attach.txt

    You can ignore the note about zipping the Attach.txt file in most cases.

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Thanks. Here are the logs you asked for.

 

DDS (Ver_2012-11-20.01) - NTFS_AMD64 
Internet Explorer: 10.0.9200.16720
Run by Harlequin Haven at 17:17:33 on 2013-10-20
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.5880.2394 [GMT -4:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {108DAC43-C256-20B7-BB05-914135DA5160}
AV: AVG Anti-Virus Free Edition 2012 *Enabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}
SP: AVG Anti-Virus Free Edition 2012 *Enabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}
SP: Microsoft Security Essentials *Enabled/Updated* {ABEC4DA7-E46C-2F39-81B5-AA334E5D1BDD}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\PROGRA~2\AVG\AVG2014\avgrsa.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\atieclxx.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\taskeng.exe
C:\Program Files (x86)\Google\Update\1.3.21.165\GoogleCrashHandler.exe
C:\Program Files (x86)\Google\Update\1.3.21.165\GoogleCrashHandler64.exe
C:\Program Files\Microsoft Mouse and Keyboard Center\ipoint.exe
C:\Program Files\Microsoft Mouse and Keyboard Center\itype.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files (x86)\AMD\RAIDXpert\bin\RAIDXpertService.exe
C:\Program Files (x86)\AMD\RAIDXpert\bin\RAIDXpert.exe
C:\Program Files (x86)\AVG\AVG2014\avgfws.exe
C:\Program Files (x86)\AVG\AVG2014\avgcsrva.exe
C:\Program Files (x86)\AVG\AVG2014\avgidsagent.exe
C:\Program Files (x86)\AVG\AVG2014\avgwdsvc.exe
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Program Files (x86)\CinemaNow\CinemaNow Media Manager\CinemanowSvc.exe
C:\Windows\System32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe
c:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
c:\Program Files (x86)\Common Files\Protexis\License Service\PsiService_2.exe
C:\Program Files (x86)\NCNETWORKSDM\bin\sprtsvc.exe
C:\Program Files (x86)\NCNETWORKSDM\bin\tgsrvc.exe
C:\Program Files (x86)\Western Digital\WD Drive Manager\WDDriveService.exe
C:\Program Files (x86)\Xobni\XobniService.exe
C:\Program Files (x86)\Western Digital\WD SmartWare\WDBackupEngine.exe
C:\Program Files (x86)\AVG\AVG2014\avgnsa.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\AVG\AVG2014\avgemca.exe
C:\Windows\System32\WUDFHost.exe
C:\Program Files (x86)\AVG\AVG2014\avgcsrva.exe
C:\Windows\SysWOW64\WinMsgBalloonServer.exe
C:\Windows\SysWOW64\WinMsgBalloonClient.exe
C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files (x86)\Hewlett-Packard\HP Odometer\hpsysdrv.exe
C:\Program Files\Hewlett-Packard\HP MediaSmart\SmartMenu.exe
C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files (x86)\Creative Element Power Tools\Startup.exe
C:\Windows\system32\RunDll32.exe
C:\Program Files (x86)\Western Digital\WD Quick View\WDDMStatus.exe
C:\Program Files (x86)\AVG\AVG2014\avgui.exe
C:\Program Files (x86)\Notepad++\notepad++.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files (x86)\deepinvent\MailStore Home\MailStoreHome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Windows\sysWow64\SearchProtocolHost.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
C:\Program Files (x86)\Microsoft Streets & Trips 2010\StreetsOlkShim.exe
C:\Program Files (x86)\AVG\AVG2014\avgcsrvx.exe
C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE
C:\Program Files (x86)\Common Files\Microsoft Shared\Source Engine\OSE.EXE
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uSearch Bar = Preserve
dURLSearchHooks: {A3BC75A2-1F87-4686-AA43-5347D756017C} - <orphaned>
mWinlogon: Userinit = userinit.exe,
BHO: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL
BHO: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - <orphaned>
BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
BHO: Adobe PDF Conversion Toolbar Helper: {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL
BHO: {DBC80044-A445-435b-BC74-9C25C1C588A9} - <orphaned>
BHO: SmartSelect Class: {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
TB: Google Toolbar: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
TB: Adobe PDF: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
TB: Adobe PDF: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll
TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
uRun: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
mRun: [WD Quick View] C:\Program Files (x86)\Western Digital\WD Quick View\WDDMStatus.exe
mRun: [AVG_UI] "C:\Program Files (x86)\AVG\AVG2014\avgui.exe" /TRAYONLY
mRunOnce: [ (A0)] cmd /c "C:\Users\Harlequin Haven\Desktop\software\mbar\mbar.exe" /rdv /s
mRunOnce: [Malwarebytes Anti-Malware] C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
StartupFolder: C:\Users\HARLEQ~1\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\Creative Element Power Tools Startup.lnk - C:\Program Files (x86)\Creative Element Power Tools\Startup.exe
StartupFolder: C:\Users\HARLEQ~1\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\Monitor Ink Alerts - HP Officejet 6700.lnk - C:\Windows\System32\RunDll32.exe
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: Add to Google Photos Screensa&ver - C:\Windows\System32\GPhotos.scr/200
IE: {22CC3EBD-C286-43aa-B8E6-06B115F74162} - C:\Program Files (x86)\Hewlett-Packard\SmartPrint\smartprintsetup.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
.
INFO: HKCU has more than 50 listed domains.
If you wish to scan all of them, select the 'Force scan all domains' option.
.
TCP: NameServer = 192.168.254.254
TCP: Interfaces\{4DFAA3EC-847A-4646-880E-104273B15845} : DHCPNameServer = 192.168.254.254
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
SSODL: WebCheck - <orphaned>
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL
mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\30.0.1599.101\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
x64-BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL
x64-BHO: Google Toolbar Helper: {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL
x64-TB: Google Toolbar: {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll
x64-Run: [hpsysdrv] c:\program files (x86)\hewlett-packard\HP odometer\hpsysdrv.exe
x64-Run: [smartMenu] C:\Program Files\Hewlett-Packard\HP MediaSmart\SmartMenu.exe /background
x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
x64-SSODL: WebCheck - <orphaned>
x64-SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL
Hosts: 127.0.0.1 wdcs.trendmicro.com
Hosts: 127.0.0.1 ads.bleepingcomputer.com
Hosts: 127.0.0.1 ox-d.majorgeeks.com
Hosts: 127.0.0.1 metrics.mcafee.com
Hosts: 127.0.0.1  metrics.bitdefender.com
.
Note: multiple HOSTS entries found. Please refer to Attach.txt
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\Harlequin Haven\AppData\Roaming\Mozilla\Firefox\Profiles\cfzxxe6w.default\
FF - prefs.js: browser.search.selectedEngine - Google
FF - component: C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\Firefox\Ext\components\nprpffbrowserrecordext.dll
FF - component: C:\Users\Harlequin Haven\AppData\Roaming\Mozilla\Firefox\Profiles\cfzxxe6w.default\extensions\{a7c6cf7f-112c-4500-a7ea-39801a327e5f}\platform\WINNT_x86-msvc\components\ipc_fireftp.dll
FF - plugin: C:\PROGRA~2\MICROS~2\Office14\NPAUTHZ.DLL
FF - plugin: C:\PROGRA~2\MICROS~2\Office14\NPSPWRAP.DLL
FF - plugin: C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Air\nppdf32.dll
FF - plugin: C:\Program Files (x86)\Google\Google Earth\plugin\npgeplugin.dll
FF - plugin: C:\Program Files (x86)\Google\Google Updater\2.4.2432.1652\npCIDetect14.dll
FF - plugin: C:\Program Files (x86)\Google\Picasa3\npPicasa3.dll
FF - plugin: C:\Program Files (x86)\Google\Update\1.3.21.165\npGoogleUpdate3.dll
FF - plugin: C:\Program Files (x86)\Microsoft Silverlight\5.1.20913.0\npctrlui.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_9_900_117.dll
FF - plugin: C:\Windows\SysWOW64\npdeployJava1.dll
FF - plugin: C:\Windows\SysWOW64\npmproxy.dll
FF - ExtSQL: 2013-10-20 13:29; wrc@avast.com; C:\PROGRA~1\AVAST Software\Avast\WebRep\FF
.
---- FIREFOX POLICIES ----
FF - user.js: extensions.autoDisableScopes - 14
FF - user.js: security.csp.enable - false
.
.
============= SERVICES / DRIVERS ===============
.
R0 ahcix64s;ahcix64s;C:\Windows\System32\drivers\ahcix64s.sys [2009-5-18 231224]
R0 AVGIDSHA;AVGIDSHA;C:\Windows\System32\drivers\avgidsha.sys [2013-9-2 192824]
R0 Avgloga;AVG Logging Driver;C:\Windows\System32\drivers\avgloga.sys [2013-9-2 294712]
R0 Avgmfx64;AVG Mini-Filter Resident Anti-Virus Shield;C:\Windows\System32\drivers\avgmfx64.sys [2013-8-20 123704]
R0 Avgrkx64;AVG Anti-Rootkit Driver;C:\Windows\System32\drivers\avgrkx64.sys [2013-9-8 31544]
R0 MBAMSwissArmy;MBAMSwissArmy;C:\Windows\System32\drivers\48230029.sys [2013-10-20 116440]
R1 Avgdiska;AVG Disk Driver;C:\Windows\System32\drivers\avgdiska.sys [2013-9-25 148792]
R1 Avgfwfd;AVG network filter service;C:\Windows\System32\drivers\avgfwd6a.sys [2013-9-26 57144]
R1 AVGIDSDriver;AVGIDSDriver;C:\Windows\System32\drivers\avgidsdrivera.sys [2013-9-2 241464]
R1 Avgldx64;AVG AVI Loader Driver;C:\Windows\System32\drivers\avgldx64.sys [2013-9-2 212280]
R1 Avgtdia;AVG TDI Driver;C:\Windows\System32\drivers\avgtdia.sys [2013-8-1 251192]
R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\System32\atiesrxx.exe [2010-5-12 203264]
R2 AMD_RAIDXpert;AMD RAIDXpert;C:\Program Files (x86)\AMD\RAIDXpert\bin\RAIDXpertService.exe [2009-12-15 122880]
R2 avgfws;AVG Firewall;C:\Program Files (x86)\AVG\AVG2014\avgfws.exe [2013-9-25 1358944]
R2 AVGIDSAgent;AVGIDSAgent;C:\Program Files (x86)\AVG\AVG2014\avgidsagent.exe [2013-10-3 3538480]
R2 avgwd;AVG WatchDog;C:\Program Files (x86)\AVG\AVG2014\avgwdsvc.exe [2013-9-25 301152]
R2 CinemaNow Service;CinemaNow Service;C:\Program Files (x86)\CinemaNow\CinemaNow Media Manager\CinemaNowSvc.exe [2010-2-26 127984]
R2 HP Support Assistant Service;HP Support Assistant Service;C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSA_Service.exe [2011-9-9 86072]
R2 HPDrvMntSvc.exe;HP Quick Synchronization Service;C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe [2011-3-28 94264]
R2 MBAMService;MBAMService;C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe [2013-10-20 701512]
R2 sprtsvc_ncnetworksdm;SupportSoft Sprocket Service (ncnetworksdm);C:\Program Files (x86)\NCNETWORKSDM\bin\sprtsvc.exe [2010-6-17 206120]
R2 tgsrvc_ncnetworksdm;SupportSoft Repair Service (ncnetworksdm);C:\Program Files (x86)\NCNETWORKSDM\bin\tgsrvc.exe [2010-6-17 185640]
R2 WDBackup;WD Backup;C:\Program Files (x86)\Western Digital\WD SmartWare\WDBackupEngine.exe [2013-8-14 1042808]
R2 WDDriveService;WD Drive Manager;C:\Program Files (x86)\Western Digital\WD Drive Manager\WDDriveService.exe [2013-8-14 270704]
R2 XobniService;XobniService;C:\Program Files (x86)\Xobni\XobniService.exe [2012-4-9 62184]
R3 CtClsFlt;Creative Camera Class Upper Filter Driver;C:\Windows\System32\drivers\CtClsFlt.sys [2010-9-2 172704]
R3 MBAMProtector;MBAMProtector;C:\Windows\System32\drivers\mbam.sys [2013-10-20 25928]
R3 netr28x;Ralink 802.11n Extensible Wireless Driver;C:\Windows\System32\drivers\netr28x.sys [2010-7-24 852256]
R3 OA002Afx;Provides a software interface to control audio effects of OA002 camera.;C:\Windows\System32\drivers\OA002Afx.sys [2007-6-8 219544]
R3 OA002Ufd;Creative Camera OA002 Upper Filter Driver;C:\Windows\System32\drivers\OA002Ufd.sys [2008-6-3 168864]
R3 OA002Vid;Creative Camera OA002 Function Driver;C:\Windows\System32\drivers\OA002Vid.sys [2008-8-1 306560]
R3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\Windows\System32\drivers\RtsUStor.sys [2013-4-21 251496]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2010-7-24 346144]
R3 WDC_SAM;WD SCSI Pass Thru driver;C:\Windows\System32\drivers\wdcsam64.sys [2008-5-6 14464]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S3 amdiox64;AMD IO Driver;C:\Windows\System32\drivers\amdiox64.sys [2011-6-17 46136]
S3 FLEXnet Licensing Service 64;FLEXnet Licensing Service 64;C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService64.exe [2011-6-18 1038088]
S3 GoogleDesktopManager-051210-111108;Google Desktop Manager 5.9.1005.12335;C:\Program Files (x86)\Google\Google Desktop Search\GoogleDesktop.exe [2011-6-12 30192]
S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;C:\Windows\System32\drivers\rdpvideominiport.sys [2013-4-21 19456]
S3 SWDUMon;SWDUMon;C:\Windows\System32\drivers\SWDUMon.sys [2013-4-21 16152]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2013-4-21 57856]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2010-8-31 1255736]
SUnknown mbamchameleon;mbamchameleon; [x]
.
=============== File Associations ===============
.
FileExt: .txt: Applications\notepad++.exe="C:\Program Files (x86)\Notepad++\notepad++.exe" "%1" [userChoice]
FileExt: .ini: Notepad++_file="C:\Program Files (x86)\Notepad++\notepad++.exe" "%1"
.
=============== Created Last 30 ================
.
2013-10-20 20:59:49 25928 ----a-w- C:\Windows\System32\drivers\mbam.sys
2013-10-20 20:59:49 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware
2013-10-20 20:06:01 116440 ----a-w- C:\Windows\System32\drivers\48230029.sys
2013-10-20 20:05:23 91352 ----a-w- C:\Windows\System32\drivers\37EE5C39.sys
2013-10-20 19:14:35 -------- d-----w- C:\Users\Harlequin Haven\AppData\Roaming\AVG2014
2013-10-20 19:13:48 -------- d-----w- C:\Users\Harlequin Haven\AppData\Roaming\TuneUp Software
2013-10-20 19:11:23 -------- d-----w- C:\ProgramData\AVG2014
2013-10-20 19:03:57 -------- d-----w- C:\Users\Harlequin Haven\AppData\Local\MFAData
2013-10-20 19:03:57 -------- d-----w- C:\Users\Harlequin Haven\AppData\Local\Avg2014
2013-10-20 18:37:50 -------- d-----w- C:\Program Files\AVAST Software
2013-10-20 17:26:18 -------- d-----w- C:\Program Files\CCleaner
2013-10-20 16:26:48 -------- d-----w- C:\Users\Harlequin Haven\AppData\Roaming\AVAST Software
2013-10-20 16:22:36 -------- d-----w- C:\ProgramData\AVAST Software
2013-10-18 12:45:44 24 --sha-w- C:\Users\Harlequin Haven\AppData\Roaming\1D959CA221C7573.sys
2013-10-18 12:45:30 -------- d-----w- C:\Program Files (x86)\jv16 PowerTools 2014
2013-10-18 01:43:19 -------- d-----w- C:\ProgramData\Malwarebytes' Anti-Malware (portable)
2013-10-17 21:27:10 -------- d-----w- C:\Program Files\Western Digital
2013-10-10 07:49:01 2706432 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2013-10-10 07:49:01 2706432 ----a-w- C:\Windows\System32\mshtml.tlb
2013-10-09 17:14:16 633856 ----a-w- C:\Windows\System32\comctl32.dll
2013-10-09 17:13:59 3155968 ----a-w- C:\Windows\System32\win32k.sys
2013-10-09 17:07:21 99840 ----a-w- C:\Windows\System32\drivers\usbccgp.sys
2013-10-09 17:07:21 7808 ----a-w- C:\Windows\System32\drivers\usbd.sys
2013-10-09 17:07:21 52736 ----a-w- C:\Windows\System32\drivers\usbehci.sys
2013-10-09 17:07:21 343040 ----a-w- C:\Windows\System32\drivers\usbhub.sys
2013-10-09 17:07:21 325120 ----a-w- C:\Windows\System32\drivers\usbport.sys
2013-10-09 17:07:21 30720 ----a-w- C:\Windows\System32\drivers\usbuhci.sys
2013-10-09 17:07:21 25600 ----a-w- C:\Windows\System32\drivers\usbohci.sys
2013-09-26 13:44:54 57144 ----a-w- C:\Windows\System32\drivers\avgfwd6a.sys
2013-09-26 01:07:30 148792 ----a-w- C:\Windows\System32\drivers\avgdiska.sys
2013-09-23 22:33:36 271256 ----a-w- C:\Program Files (x86)\Mozilla Firefox\browser\components\browsercomps.dll
.
==================== Find3M  ====================
.
2013-10-12 20:38:43 2828 --sha-w- C:\ProgramData\KGyGaAvL.sys
2013-10-09 10:19:10 71048 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2013-10-09 10:19:10 692616 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2013-09-22 23:28:06 1767936 ----a-w- C:\Windows\SysWow64\wininet.dll
2013-09-22 23:27:49 2876928 ----a-w- C:\Windows\SysWow64\jscript9.dll
2013-09-22 23:27:48 61440 ----a-w- C:\Windows\SysWow64\iesetup.dll
2013-09-22 23:27:48 109056 ----a-w- C:\Windows\SysWow64\iesysprep.dll
2013-09-22 22:55:10 2241024 ----a-w- C:\Windows\System32\wininet.dll
2013-09-22 22:54:51 3959296 ----a-w- C:\Windows\System32\jscript9.dll
2013-09-22 22:54:50 67072 ----a-w- C:\Windows\System32\iesetup.dll
2013-09-22 22:54:50 136704 ----a-w- C:\Windows\System32\iesysprep.dll
2013-09-21 02:48:36 89600 ----a-w- C:\Windows\System32\RegisterIEPKEYs.exe
2013-09-21 02:39:47 71680 ----a-w- C:\Windows\SysWow64\RegisterIEPKEYs.exe
2013-09-14 01:10:19 497152 ----a-w- C:\Windows\System32\drivers\afd.sys
2013-09-09 02:11:42 31544 ----a-w- C:\Windows\System32\drivers\avgrkx64.sys
2013-09-08 02:30:37 1903552 ----a-w- C:\Windows\System32\drivers\tcpip.sys
2013-09-08 02:27:14 327168 ----a-w- C:\Windows\System32\mswsock.dll
2013-09-08 02:03:58 231424 ----a-w- C:\Windows\SysWow64\mswsock.dll
2013-09-02 14:59:14 212280 ----a-w- C:\Windows\System32\drivers\avgldx64.sys
2013-09-02 14:29:18 294712 ----a-w- C:\Windows\System32\drivers\avgloga.sys
2013-09-02 14:26:50 192824 ----a-w- C:\Windows\System32\drivers\avgidsha.sys
2013-09-02 14:26:42 241464 ----a-w- C:\Windows\System32\drivers\avgidsdrivera.sys
2013-08-29 02:17:48 5549504 ----a-w- C:\Windows\System32\ntoskrnl.exe
2013-08-29 02:16:35 1732032 ----a-w- C:\Windows\System32\ntdll.dll
2013-08-29 02:16:28 243712 ----a-w- C:\Windows\System32\wow64.dll
2013-08-29 02:16:14 859648 ----a-w- C:\Windows\System32\tdh.dll
2013-08-29 02:13:28 878080 ----a-w- C:\Windows\System32\advapi32.dll
2013-08-29 01:51:45 3969472 ----a-w- C:\Windows\SysWow64\ntkrnlpa.exe
2013-08-29 01:51:45 3914176 ----a-w- C:\Windows\SysWow64\ntoskrnl.exe
2013-08-29 01:50:31 5120 ----a-w- C:\Windows\SysWow64\wow32.dll
2013-08-29 01:50:30 1292192 ----a-w- C:\Windows\SysWow64\ntdll.dll
2013-08-29 01:50:16 619520 ----a-w- C:\Windows\SysWow64\tdh.dll
2013-08-29 01:48:17 640512 ----a-w- C:\Windows\SysWow64\advapi32.dll
2013-08-29 01:48:15 44032 ----a-w- C:\Windows\apppatch\acwow64.dll
2013-08-29 00:49:53 25600 ----a-w- C:\Windows\SysWow64\setup16.exe
2013-08-29 00:49:52 7680 ----a-w- C:\Windows\SysWow64\instnm.exe
2013-08-29 00:49:52 14336 ----a-w- C:\Windows\SysWow64\ntvdm64.dll
2013-08-29 00:49:49 2048 ----a-w- C:\Windows\SysWow64\user.exe
2013-08-28 01:12:33 461312 ----a-w- C:\Windows\System32\scavengeui.dll
2013-08-21 02:53:58 123704 ----a-w- C:\Windows\System32\drivers\avgmfx64.sys
2013-08-05 02:25:45 155584 ----a-w- C:\Windows\System32\drivers\ataport.sys
2013-08-02 02:14:57 215040 ----a-w- C:\Windows\System32\winsrv.dll
2013-08-02 02:13:34 424448 ----a-w- C:\Windows\System32\KernelBase.dll
2013-08-02 01:50:42 274944 ----a-w- C:\Windows\SysWow64\KernelBase.dll
2013-08-02 01:09:17 338432 ----a-w- C:\Windows\System32\conhost.exe
2013-08-02 00:59:09 112640 ----a-w- C:\Windows\System32\smss.exe
2013-08-02 00:43:05 6144 ---ha-w- C:\Windows\SysWow64\api-ms-win-security-base-l1-1-0.dll
2013-08-02 00:43:05 4608 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-threadpool-l1-1-0.dll
2013-08-02 00:43:05 3584 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-xstate-l1-1-0.dll
2013-08-02 00:43:05 3072 ---ha-w- C:\Windows\SysWow64\api-ms-win-core-util-l1-1-0.dll
2013-08-01 20:07:06 251192 ----a-w- C:\Windows\System32\drivers\avgtdia.sys
2013-08-01 12:09:36 983488 ----a-w- C:\Windows\System32\drivers\dxgkrnl.sys
2013-07-25 09:25:54 1888768 ----a-w- C:\Windows\System32\WMVDECOD.DLL
2013-07-25 08:57:27 1620992 ----a-w- C:\Windows\SysWow64\WMVDECOD.DLL
2012-11-14 11:05:55 34693120 ----a-w- C:\Program Files (x86)\GUTECD1.tmp
.
============= FINISH: 17:18:07.02 ===============
 
 
.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2012-11-20.01)
.
Microsoft Windows 7 Home Premium 
Boot Device: \Device\HarddiskVolume1
Install Date: 8/30/2010 10:32:29 PM
System Uptime: 10/20/2013 4:07:56 PM (1 hours ago)
.
Motherboard: FOXCONN |  | 2A92 
Processor: AMD Athlon II X4 635 Processor | CPU 1 | 2900/200mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 920 GiB total, 738.199 GiB free.
D: is FIXED (NTFS) - 12 GiB total, 1.415 GiB free.
E: is CDROM ()
F: is FIXED (NTFS) - 1863 GiB total, 1270.638 GiB free.
L: is Removable
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
RP945: 10/19/2013 8:20:00 PM - Scheduled Checkpoint
RP946: 10/20/2013 12:23:12 PM - avast! antivirus system restore point
RP947: 10/20/2013 12:58:05 PM - Removed HP MediaSmart/TouchSmart Netflix
RP948: 10/20/2013 12:59:47 PM - Removed HP Officejet 6700 Product Improvement Study
RP949: 10/20/2013 1:01:49 PM - Removed Spinco Download Manager
RP950: 10/20/2013 1:28:26 PM - avast! antivirus system restore point
RP951: 10/20/2013 2:20:55 PM - Removed QuickTime
RP952: 10/20/2013 2:37:00 PM - avast! antivirus system restore point
RP953: 10/20/2013 3:10:15 PM - Installed AVG 2014
RP954: 10/20/2013 3:10:44 PM - Installed AVG 2014
RP955: 10/20/2013 4:41:11 PM - Configured HP
.
==== Hosts File Hijack ======================
.
Hosts: 127.0.0.1  wdcs.trendmicro.com
Hosts: 127.0.0.1  ads.bleepingcomputer.com
Hosts: 127.0.0.1  ox-d.majorgeeks.com
Hosts: 127.0.0.1  metrics.mcafee.com
Hosts: 127.0.0.1  metrics.bitdefender.com
Hosts: 127.0.0.1  analytics.microsoft.com
Hosts: 127.0.0.1  ads.mcafee.com
Hosts: 127.0.0.1  om.symantec.com
.
==== Installed Programs ======================
.
Adobe Acrobat 9 Pro
Adobe Acrobat 9.5.5 - CPSID_83708
Adobe AIR
Adobe Anchor Service CS4
Adobe Anchor Service x64 CS4
Adobe Bridge CS4
Adobe CMaps CS4
Adobe CMaps x64 CS4
Adobe Color - Photoshop Specific CS4
Adobe Color EU Extra Settings CS4
Adobe Color JA Extra Settings CS4
Adobe Color NA Recommended Settings CS4
Adobe Color Video Profiles CS CS4
Adobe CSI CS4
Adobe CSI CS4 x64
Adobe Default Language CS4
Adobe Drive CS4 x64
Adobe ExtendScript Toolkit CS4
Adobe Flash Player 11 ActiveX
Adobe Flash Player 11 Plugin
Adobe Fonts All
Adobe Fonts All x64
Adobe Linguistics CS4
Adobe Linguistics CS4 x64
Adobe Media Player
Adobe Output Module
Adobe PDF Library Files CS4
Adobe PDF Library Files x64 CS4
Adobe Photoshop CS4
Adobe Photoshop CS4 (64 Bit)
Adobe Photoshop CS4 Support
Adobe Search for Help
Adobe Service Manager Extension
Adobe Setup
Adobe Type Support CS4
Adobe Type Support x64 CS4
Adobe Update Manager CS4
Adobe WinSoft Linguistics Plugin
Adobe WinSoft Linguistics Plugin x64
Adobe XMP Panels CS4
AdobeColorCommonSetCMYK
AdobeColorCommonSetRGB
Advanced Audio FX Engine
Apple Application Support
Apple Software Update
AVG 2014
Catalyst Control Center InstallProxy
CCleaner
CinemaNow Media Manager
Compatibility Pack for the 2007 Office system
Connect
Corel PaintShop Photo Pro X3
Creative Element Power Tools
CyberLink DVD Suite Deluxe
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Dell Webcam Central
DHTML Editing Component
DriveImage XML (Private Edition)
DVD Menu Pack for HP MediaSmart Video
Google Apps
Google Chrome
Google Desktop
Google Earth
Google Toolbar for Internet Explorer
Google Update Helper
Google Updater
GroupMail :: Personal Edition
Hardware Diagnostic Tools
Hewlett-Packard ACLM.NET v1.1.2.0
HP Advisor
HP Customer Experience Enhancements
HP FWUpdateEDO2
HP MediaSmart CinemaNow 2.0
HP MediaSmart DVD
HP MediaSmart Music
HP MediaSmart Photo
HP MediaSmart SmartMenu
HP MediaSmart Video
HP Odometer
HP Officejet 6700 Basic Device Software
HP Officejet 6700 Help
HP Setup
HP Support Information
HP Update
HPDiagnosticAlert
I.R.I.S. OCR
ICA
IPM_PSP_CL
IPM_PSP_COM
Ipswitch WS_FTP 12
jv16 PowerTools 2012
jv16 PowerTools 2014
kuler
LabelPrint
LightScribe System Software
MailStore Home 8.1.0.9075
Malwarebytes Anti-Malware version 1.75.0.1300
Metron
Microsoft .NET Framework 4 Client Profile
Microsoft .NET Framework 4 Extended
Microsoft Application Error Reporting
Microsoft Expression Design 4
Microsoft Expression Encoder 4
Microsoft Expression Encoder 4 Screen Capture Codec
Microsoft Expression Web 4
Microsoft Expression Web 4 Service Pack 2
Microsoft Mouse and Keyboard Center
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access database engine 2007 (English)
Microsoft Office Access MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office Groove MUI (English) 2010
Microsoft Office InfoPath MUI (English) 2010
Microsoft Office Office 64-bit Components 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Outlook MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office Professional Plus 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Shared 64-bit MUI (English) 2010
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Word MUI (English) 2010
Microsoft Silverlight
Microsoft Streets & Trips 2010
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable (x64)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable Package
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319
Microsoft WSE 3.0 Runtime
Microsoft_VC90_CRT_x86
Monitor Webcam Driver (1.01.02.0804)  
Mozilla Firefox 24.0 (x86 en-US)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 4.0 SP3 Parser
MSXML 4.0 SP3 Parser (KB2721691)
MSXML 4.0 SP3 Parser (KB2758694)
muvee Reveal Seagate Edition
MyDefrag v4.2.9
Notepad++
PDF Settings CS4
PhotoNow!
Photoshop Camera Raw
Photoshop Camera Raw_x64
Picasa 3
PlayReady PC Runtime amd64
Power2Go
PowerDirector
PrimoPDF -- brought to you by Nitro PDF Software
PSPPContent
PSPPRO_DCRAW
RadiAnt DICOM Viewer (64-bit)
RAIDXpert
Ralink RT2860 Wireless LAN Card
Realtek High Definition Audio Driver
Realtek USB 2.0 Card Reader
Recovery Manager
Roxio CinemaNow 2.0
Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2686827)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2729449)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2736428)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2737019)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2742595)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2789642)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2804576)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2835393)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2840628v2)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2858302v2)
Security Update for Microsoft .NET Framework 4 Extended (KB2416472)
Security Update for Microsoft .NET Framework 4 Extended (KB2487367)
Security Update for Microsoft .NET Framework 4 Extended (KB2656351)
Security Update for Microsoft .NET Framework 4 Extended (KB2736428)
Security Update for Microsoft .NET Framework 4 Extended (KB2742595)
Security Update for Microsoft .NET Framework 4 Extended (KB2858302v2)
Security Update for Microsoft Excel 2010 (KB2826033) 32-Bit Edition
Security Update for Microsoft Expression Design 4 (KB2667730)
Security Update for Microsoft InfoPath 2010 (KB2687422) 32-Bit Edition
Security Update for Microsoft InfoPath 2010 (KB2760406) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2553371) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2589320) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2598243) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687276) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687423) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2687510) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2826023) 32-Bit Edition
Security Update for Microsoft Office 2010 (KB2826035) 32-Bit Edition
Security Update for Microsoft Outlook 2010 (KB2794707) 32-Bit Edition
Security Update for Microsoft Publisher 2010 (KB2553147) 32-Bit Edition
Security Update for Microsoft Visio 2010 (KB2810068) 32-Bit Edition
Setup
Spinco Download Manager
SpywareBlaster 5.0
Suite Shared Configuration CS4
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3)
Update for Microsoft .NET Framework 4 Extended (KB2468871)
Update for Microsoft .NET Framework 4 Extended (KB2533523)
Update for Microsoft .NET Framework 4 Extended (KB2600217)
Update for Microsoft .NET Framework 4 Extended (KB2836939)
Update for Microsoft .NET Framework 4 Extended (KB2836939v3)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553267) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft Office 2010 (KB2598242) 32-Bit Edition
Update for Microsoft Office 2010 (KB2687503) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2767886) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition
Update for Microsoft Office 2010 (KB2826026) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2810072) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2687623) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2010 (KB2553406) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition
Update for Microsoft SharePoint Workspace 2010 (KB2589371) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition
Update for Microsoft Word 2010 (KB2827323) 32-Bit Edition
Visual Studio 2008 x64 Redistributables
Visual Studio 2012 x64 Redistributables
Visual Studio 2012 x86 Redistributables
WD Drive Utilities
WD Quick View
WD SmartWare
WD SmartWare Installer
Xobni
Xobni Core
.
==== Event Viewer Messages From Past Week ========
.
10/20/2013 6:15:03 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x80070643: Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.161.294.0).
10/20/2013 6:14:49 AM, Error: Microsoft Antimalware [2001]  - 
10/20/2013 6:14:46 AM, Error: Service Control Manager [7003]  - The Microsoft Network Inspection System service depends the following service: BFE. This service might not be installed.
10/20/2013 6:14:46 AM, Error: Service Control Manager [7001]  - The Microsoft Network Inspection service depends on the Microsoft Network Inspection System service which failed to start because of the following error:  The dependency service does not exist or has been marked for deletion.
10/20/2013 4:09:42 PM, Error: Service Control Manager [7003]  - The IPsec Policy Agent service depends the following service: BFE. This service might not be installed.
10/20/2013 4:09:42 PM, Error: Service Control Manager [7003]  - The IKE and AuthIP IPsec Keying Modules service depends the following service: BFE. This service might not be installed.
10/20/2013 4:09:40 PM, Error: Service Control Manager [7023]  - The Computer Browser service terminated with the following error:  The specified service does not exist as an installed service.
10/20/2013 4:05:23 PM, Error: Service Control Manager [7006]  - The ScRegSetValueExW call failed for DeleteFlag with the following error:  Access is denied.
10/20/2013 3:36:10 PM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1068" attempting to start the service WDBackup with arguments "" in order to run the server: {81213AB4-5937-4340-88CD-66B4BC80DF73}
10/20/2013 3:36:10 PM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1068" attempting to start the service WDBackup with arguments "" in order to run the server: {59484148-65C9-4467-A092-3F8380023772}
10/20/2013 3:35:42 PM, Error: Service Control Manager [7001]  - The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:  The dependency service or group failed to start.
10/20/2013 3:35:42 PM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
10/20/2013 3:35:35 PM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
10/20/2013 3:35:32 PM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1068" attempting to start the service netprofm with arguments "" in order to run the server: {A47979D2-C419-11D9-A5B4-001185AD2B89}
10/20/2013 3:35:32 PM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1068" attempting to start the service netman with arguments "" in order to run the server: {BA126AD1-2166-11D1-B1D0-00805FC1270E}
10/20/2013 3:35:31 PM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
10/20/2013 3:35:23 PM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}
10/20/2013 3:35:17 PM, Error: Service Control Manager [7026]  - The following boot-start or system-start driver(s) failed to load:  AFD Avgdiska Avgfwfd AVGIDSDriver Avgldx64 Avgtdia DfsC discache NetBIOS NetBT nsiproxy Psched rdbss spldr tdx vwififlt Wanarpv6 WfpLwf
10/20/2013 3:35:14 PM, Error: Service Control Manager [7001]  - The Workstation service depends on the Network Store Interface Service service which failed to start because of the following error:  The dependency service or group failed to start.
10/20/2013 3:35:14 PM, Error: Service Control Manager [7001]  - The TCP/IP NetBIOS Helper service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error:  A device attached to the system is not functioning.
10/20/2013 3:35:14 PM, Error: Service Control Manager [7001]  - The SMB MiniRedirector Wrapper and Engine service depends on the Redirected Buffering Sub Sysytem service which failed to start because of the following error:  A device attached to the system is not functioning.
10/20/2013 3:35:14 PM, Error: Service Control Manager [7001]  - The SMB 2.0 MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error:  The dependency service or group failed to start.
10/20/2013 3:35:14 PM, Error: Service Control Manager [7001]  - The SMB 1.x MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error:  The dependency service or group failed to start.
10/20/2013 3:35:14 PM, Error: Service Control Manager [7001]  - The Network Store Interface Service service depends on the NSI proxy service driver. service which failed to start because of the following error:  A device attached to the system is not functioning.
10/20/2013 3:35:14 PM, Error: Service Control Manager [7001]  - The Network Location Awareness service depends on the Network Store Interface Service service which failed to start because of the following error:  The dependency service or group failed to start.
10/20/2013 3:35:14 PM, Error: Service Control Manager [7001]  - The DNS Client service depends on the NetIO Legacy TDI Support Driver service which failed to start because of the following error:  A device attached to the system is not functioning.
10/20/2013 3:35:14 PM, Error: Service Control Manager [7001]  - The DHCP Client service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error:  A device attached to the system is not functioning.
10/20/2013 3:35:14 PM, Error: Service Control Manager [7001]  - The Computer Browser service depends on the Server service which failed to start because of the following error:  The dependency service or group failed to start.
10/20/2013 3:35:14 PM, Error: Service Control Manager [7001]  - The AVGIDSAgent service depends on the AVGIDSDriver service which failed to start because of the following error:  A device attached to the system is not functioning.
10/20/2013 3:19:19 PM, Error: Service Control Manager [7024]  - The AVG Firewall service terminated with service-specific error %%-536805289.
10/20/2013 2:14:55 PM, Error: Service Control Manager [7026]  - The following boot-start or system-start driver(s) failed to load:  AFD DfsC discache NetBIOS NetBT nsiproxy Psched rdbss spldr tdx vwififlt Wanarpv6 WfpLwf
10/20/2013 2:13:35 PM, Error: Service Control Manager [7024]  - The Windows Search service terminated with service-specific error %%-1073473535.
10/20/2013 2:13:29 PM, Error: Service Control Manager [7038]  - The WdiServiceHost service was unable to log on as NT AUTHORITY\LocalService with the currently configured password due to the following error:  The security account manager (SAM) or local security authority (LSA) server was in the wrong state to perform the security operation. To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).
10/20/2013 2:13:29 PM, Error: Service Control Manager [7038]  - The WdiServiceHost service was unable to log on as NT AUTHORITY\LocalService with the currently configured password due to the following error:  The request is not supported. To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).
10/20/2013 2:13:29 PM, Error: Service Control Manager [7038]  - The netprofm service was unable to log on as NT AUTHORITY\LocalService with the currently configured password due to the following error:  The security account manager (SAM) or local security authority (LSA) server was in the wrong state to perform the security operation. To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).
10/20/2013 2:13:29 PM, Error: Service Control Manager [7024]  - The Background Intelligent Transfer Service service terminated with service-specific error %%-2147024846.
10/20/2013 2:13:29 PM, Error: Service Control Manager [7000]  - The Network List Service service failed to start due to the following error:  The service did not start due to a logon failure.
10/20/2013 2:13:29 PM, Error: Service Control Manager [7000]  - The Diagnostic Service Host service failed to start due to the following error:  The service did not start due to a logon failure.
10/20/2013 2:13:29 PM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1069" attempting to start the service netprofm with arguments "" in order to run the server: {A47979D2-C419-11D9-A5B4-001185AD2B89}
10/20/2013 2:13:29 PM, Error: Microsoft-Windows-Bits-Client [16392]  - The BITS service failed to start.  Error 0x80070032.
10/20/2013 1:47:21 PM, Error: Service Control Manager [7034]  - The PCPitstop Scheduling service terminated unexpectedly.  It has done this 1 time(s).
10/20/2013 1:11:51 PM, Error: Service Control Manager [7038]  - The upnphost service was unable to log on as NT AUTHORITY\LocalService with the currently configured password due to the following error:  The request is not supported. To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).
10/20/2013 1:11:51 PM, Error: Service Control Manager [7000]  - The UPnP Device Host service failed to start due to the following error:  The service did not start due to a logon failure.
10/20/2013 1:11:50 PM, Error: Service Control Manager [7038]  - The upnphost service was unable to log on as NT AUTHORITY\LocalService with the currently configured password due to the following error:  The security account manager (SAM) or local security authority (LSA) server was in the wrong state to perform the security operation. To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).
10/20/2013 1:11:50 PM, Error: Microsoft-Windows-DistributedCOM [10005]  - DCOM got error "1069" attempting to start the service upnphost with arguments "" in order to run the server: {204810B9-73B2-11D4-BF42-00B0D0118B56}
10/19/2013 9:21:20 AM, Error: volsnap [36]  - The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.
10/19/2013 6:13:12 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x80070643: Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.161.246.0).
10/19/2013 5:48:37 AM, Error: Disk [11]  - The driver detected a controller error on \Device\Harddisk2\DR2.
10/18/2013 6:16:10 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x80070643: Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.161.159.0).
10/17/2013 9:31:26 PM, Error: Service Control Manager [7022]  - The Windows Update service hung on starting.
10/17/2013 6:27:52 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x80070643: Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.161.87.0).
10/17/2013 1:42:51 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x80070643: Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.161.53.0).
10/15/2013 8:42:48 PM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x80070643: Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.159.2288.0).
10/15/2013 2:22:01 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x80070643: Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.159.2225.0).
10/14/2013 7:09:24 PM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x80070643: Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.159.2190.0).
10/14/2013 6:25:34 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x80070643: Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.159.2127.0).
10/13/2013 6:16:04 AM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x80070643: Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.159.2102.0).
10/13/2013 6:10:07 AM, Error: Ntfs [55]  - The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume OS.
10/13/2013 2:54:18 PM, Error: Microsoft-Windows-WindowsUpdateClient [20]  - Installation Failure: Windows failed to install the following update with error 0x80070643: Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.159.2116.0).
.
==== End Of File ===========================
 
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You are running more than one antivirus software on this computer. This is not recommended as this can cause issues. You will probably need to remove one of them.

There is a lot going on with this computer as far as errors besides just not being able to enable the Web Blocking features of MBAM. This is probably due to an infection, previous infection or a software/hardware conflict.

Being that you are probably infected, feel free to follow the instructions below to receive free, one-on-one expert assistance in checking your system and clearing out any infections and correcting any damage done by the malware.

Please see the following pinned topic which has information on how to get help with this: Available Assistance for Possibly Infected Computers

Thank you

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