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Registry key malware that won't die, conflicts with Chrome


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Welcome to the forum. Can you post the log from Malwarebytes showing the entry you're talking about.

 

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Then.......

Please download and run RogueKiller 32 Bit to your desktop.

RogueKiller 64 Bit <---use this one for 64 bit systems

Quit all running programs.

For Windows XP, double-click to start.
For Vista or Windows 7-8, do a right-click on the program, select Run as Administrator to start, & when prompted Allow to run.


Click Scan to scan the system.
When the scan completes > Close out the program > Don't Fix anything!

Don't run any other options, they're not all bad!!!!!!!

Post back the report which should be located on your desktop.
(please don't put logs in code or quotes and use the default font)

General P2P/Piracy Warning:

1. If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall it or completely disable it from running while being assisted here.
Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.
2. If you have illegal/cracked software, cracks, keygens, Adobe host file, etc. on the system, please remove or uninstall them now and read the policy on Piracy.
Failure to remove such software will result in your topic being closed and no further assistance being provided.


MrC


Note:
Please read all of my instructions completely including these.

Make sure system restore is turned on and running

Make sure you're subscribed to this topic: Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly


Removing malware can be unpredictable...unlikely but things can go very wrong! Backup any files that cannot be replaced. You can copy them to a CD/DVD, external drive or a pen drive


<+>Please don't run any other scans, download, install or uninstall any programs while I'm working with you.


<+>The removal of malware isn't instantaneous, please be patient.


<+>When we are done, I'll give to instructions on how to cleanup all the tools and logs


<+>Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.


------->Your topic will be closed if you haven't replied within 3 days!<--------
(If I don't respond within 24 hours, please send me a PM)

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Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2013.10.13.06

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 10.0.9200.16721
Lisa :: LAPTOP [administrator]

10/15/2013 6:01:44 PM
mbam-log-2013-10-15 (18-01-44).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 258721
Time elapsed: 14 minute(s), 7 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 1
HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{C1ED9DA0-AFD0-4B90-AC6A-D3874F591014} (PUP.Datamngr) -> Quarantined and deleted successfully.

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

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OK, posted MB log and attached RK log.  Looks nastier than I expected.

Also, this morning when I started it and tried a MB quick scan, a popup came up, all black, and stopped the scan.  Couldn't close it or the MB window.  Wouldn't even let me click the Start button to power it down.  Had to hold down the power key to turn it off.  Thank you, Mr. Charlie, for your assistance in this!

RKreport0_S_10162013_083303.txt

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Download the attached fixit.zip, unzip it and double click on it and allow it to merge into the registry.

Then.........

Lets clean out any adware now: (this will require a reboot so save all your work)

Please download AdwCleaner by Xplode and save to your Desktop.

  • Double click on AdwCleaner.exe to run the tool.

    Vista/Windows 7/8 users right-click and select Run As Administrator

  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • When it's done you'll see: Pending: Please uncheck elements you don't want removed.
  • Now click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • Look over the log especially under Files/Folders for any program you want to save.
  • If there's a program you may want to save, just uncheck it from AdwCleaner.
  • If you're not sure, post the log for review. (all items found are adware/spyware/foistware)
  • If you're ready to clean it all up.....click the Clean button.
  • After rebooting, a logfile report (AdwCleaner[s0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  • Items that are deleted are moved to the Quarantine Folder: C:\AdwCleaner\Quarantine
  • To restore an item that has been deleted:
  • Go to Tools > Quarantine Manager > check what you want restored > now click on Restore.
Then..................

Open up Malwarebytes > Settings Tab > Scanner Settings > Under action for PUP > Select: Show in Results List and Check for removal.

Please Update and run a Quick Scan with Malwarebytes Anti-Malware, post the report.

Make sure that everything is checked, and click Remove Selected.

Please let me know how computer is running now, MrC

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Clicked on the adwcleaner link you had and downloaded it, but it showed up as BrowserSafeguard.  Is that right?  Also, my Comodo antivirus won't let me open it.  It put it in the "sandbox".  Can't figure out how to disable Comodo, so I'm thinking I just need to uninstall it.  I'll wait to hear back from you before I do.

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# AdwCleaner v3.007 - Report created 16/10/2013 at 09:41:39
# Updated 09/10/2013 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Lisa - LAPTOP
# Running from : C:\Users\Lisa\AppData\Local\Temp\Temp1_AdwCleaner.zip\AdwCleaner.exe
# Option : Clean

***** [ Services ] *****

***** [ Files / Folders ] *****

Folder Deleted : C:\ProgramData\boost_interprocess
Folder Deleted : C:\Program Files (x86)\Search Results Toolbar
Folder Deleted : C:\Users\Lisa\AppData\Local\Ilivid
Folder Deleted : C:\Users\Lisa\AppData\Local\torch
Folder Deleted : C:\Users\Lisa\AppData\LocalLow\ilividtoolbarguid
Folder Deleted : C:\Users\Lisa\AppData\Roaming\Mozilla\Firefox\Profiles\fyy87xnd.default\ilividtoolbarguid
Folder Deleted : C:\Users\Lisa\AppData\Roaming\Mozilla\Firefox\Profiles\tzlnzdxm.default-1345204388458\ilividtoolbarguid
Folder Deleted : C:\Users\McKenzie\AppData\Roaming\Mozilla\Firefox\Profiles\5tyk9hf2.default\ilividtoolbarguid
Folder Deleted : C:\Users\Dalton\AppData\Roaming\Mozilla\Firefox\Profiles\ugn0uj0q.default\ilividtoolbarguid
File Deleted : C:\END
File Deleted : C:\Users\McKenzie\AppData\Roaming\Mozilla\Firefox\Profiles\5tyk9hf2.default\searchplugins\web-search.xml

***** [ Shortcuts ] *****

***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Classes\AppID\BrowserConnection.dll
Key Deleted : HKLM\SOFTWARE\Classes\Applications\ilividsetup.exe
Key Deleted : HKLM\SOFTWARE\Classes\iLividIEHelper.DNSGuard
Key Deleted : HKLM\SOFTWARE\Classes\iLividIEHelper.DNSGuard.1
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\BingBar_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\datamngrUI_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\datamngrUI_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\iLivid_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\iLivid_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\iLividMediaBar_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\iLividMediaBar_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\iLividSetup_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\iLividSetup_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\SetupDataMngr_Searchqu_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\SetupDataMngr_Searchqu_RASMANCS
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{D97A8234-F2A2-4AD4-91D5-FECDB2C553AF}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{2CE4D4CF-B278-4126-AD1E-B622DA2E8339}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{2CE4D4CF-B278-4126-AD1E-B622DA2E8339}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{C1ED9DA0-AFD0-4B90-AC6A-D3874F591014}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2406}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2406}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{9FF9AE6F-4553-41A7-B645-B0E88850EABF}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{C1ED9DA0-AFD0-4B90-AC6A-D3874F591014}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{CE4DB5A3-58E6-41F1-8761-47238DF4F468}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{C1ED9DA0-AFD0-4B90-AC6A-D3874F591014}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{9BB47C17-9C68-4BB3-B188-DD9AF0FD2406}
Key Deleted : HKCU\Software\APN DTX
Key Deleted : HKCU\Software\Conduit
Key Deleted : HKCU\Software\ilivid
Key Deleted : HKCU\Software\ilividtoolbarguid
Key Deleted : HKCU\Software\torch
Key Deleted : HKLM\Software\Conduit
Key Deleted : HKLM\Software\DataMngr
Key Deleted : HKLM\Software\iLividSRTB
Key Deleted : HKLM\Software\torch
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}
Key Deleted : [x64] HKLM\SOFTWARE\DataMngr
Data Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows [AppInit_DLLs] - C:\PROGRA~2\SEARCH~1\Datamngr\x64\datamngr.dll
Data Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows [AppInit_DLLs] - C:\PROGRA~2\SEARCH~1\Datamngr\x64\IEBHO.dll

***** [ Browsers ] *****

-\\ Internet Explorer v10.0.9200.16720

-\\ Mozilla Firefox v

[ File : C:\Users\Lisa\AppData\Roaming\Mozilla\Firefox\Profiles\fyy87xnd.default\prefs.js ]

[ File : C:\Users\Lisa\AppData\Roaming\Mozilla\Firefox\Profiles\tzlnzdxm.default-1345204388458\prefs.js ]

[ File : C:\Users\McKenzie\AppData\Roaming\Mozilla\Firefox\Profiles\5tyk9hf2.default\prefs.js ]

Line Deleted : user_pref("browser.search.selectedEngine", "Web Search");
Line Deleted : user_pref("extensions.sahtb.searchEngineNameCurrent", "Web Search");
Line Deleted : user_pref("extensions.sahtb.searchEngineNameSAH", "Web Search");

[ File : C:\Users\Dalton\AppData\Roaming\Mozilla\Firefox\Profiles\ugn0uj0q.default\prefs.js ]

-\\ Google Chrome v

[ File : C:\Users\Lisa\AppData\Local\Google\Chrome\User Data\Default\preferences ]

[ File : C:\Users\McKenzie\AppData\Local\Google\Chrome\User Data\Default\preferences ]

Deleted : urls_to_restore_on_startup

[ File : C:\Users\Dalton\AppData\Local\Google\Chrome\User Data\Default\preferences ]

*************************

AdwCleaner[R0].txt - [6064 octets] - [16/10/2013 09:33:40]
AdwCleaner[s0].txt - [5686 octets] - [16/10/2013 09:41:39]

########## EOF - C:\AdwCleaner\AdwCleaner[s0].txt - [5746 octets] ##########

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Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2013.10.16.07

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 10.0.9200.16721
Lisa :: LAPTOP [administrator]

10/16/2013 10:14:48 AM
mbam-log-2013-10-16 (10-14-48).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 260726
Time elapsed: 10 minute(s), 21 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 2
C:\Users\Lisa\AppData\Local\Temp\ct3291325 (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.
C:\Users\Lisa\AppData\Local\GreatArcadeHits (PUP.Optional.GreatArcadeHits.A) -> Quarantined and deleted successfully.

Files Detected: 15
C:\ProgramData\ZalmanInstaller_52331\otshotcomponent51.exe (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.
C:\Users\Lisa\AppData\Local\Temp\mconduitinstaller.exe (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.
C:\Users\Lisa\AppData\Local\Temp\newsetup.exe (PUP.Optional.GreatArcadeHits.A) -> Quarantined and deleted successfully.
C:\Users\Lisa\AppData\Local\Temp\ct3291325\ctbe.exe (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.
C:\Users\Lisa\AppData\Local\Temp\ct3291325\statisticsStub.exe (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.
C:\Users\Lisa\Local Settings\Temporary Internet Files\Content.IE5\DJNIK1KN\checktbexist[1].exe (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.
C:\Users\Lisa\Local Settings\Temporary Internet Files\Content.IE5\DJNIK1KN\statisticsstub[1].exe (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.
C:\Users\Lisa\Local Settings\Temporary Internet Files\Content.IE5\RR8XY0BX\Setup.exe (PUP.Optional.iBryte) -> Quarantined and deleted successfully.
C:\Users\Lisa\Local Settings\Temporary Internet Files\Content.IE5\SYA18KBN\GreatArcadeHits[1].exe (PUP.Optional.GreatArcadeHits.A) -> Quarantined and deleted successfully.
C:\Users\Lisa\Local Settings\Temporary Internet Files\Content.IE5\V8RDQ3A9\KeyBar_1.12[1].exe (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.
C:\Users\Lisa\Local Settings\Temporary Internet Files\Content.IE5\V8RDQ3A9\OtshotInstaller7[1].exe (PUP.Optional.Otshot.A) -> Quarantined and deleted successfully.
C:\Users\Lisa\AppData\Local\Temp\ct3291325\chromeid.txt (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.
C:\Users\Lisa\AppData\Local\Temp\ct3291325\setup.ini.txt (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.
C:\Users\Lisa\AppData\Local\Temp\ct3291325\stub.exe (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.
C:\Users\Lisa\AppData\Local\GreatArcadeHits\GAHUninstaller.exe (PUP.Optional.GreatArcadeHits.A) -> Quarantined and deleted successfully.

(end)

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Just rebooted and ran another scan.  Came up with ZERO detected!  Yay!!!  However, now I'm getting a pop-up whenever I open Internet Explorer titled "Manage Add-Ons....View and manage your Internet Explorer Add-Ons."  That's new.  I need to load Chrome back on.  Is it OK to do that now?

 

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2013.10.16.07

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 10.0.9200.16721
Lisa :: LAPTOP [administrator]

10/16/2013 10:34:44 AM
mbam-log-2013-10-16 (10-34-44).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 260184
Time elapsed: 10 minute(s), 53 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

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Mr. Charlie, you made my day!  I've been trying to fix this for a week now and you did it in one morning!  You're the best!

Installed Chrome without a problem.  Rebooted and scanned again.  Everything seems to be running exactly as it should.  

Now how do I get rid of the tools and logs?

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Oh, no!  I celebrated too soon.  I just brought up Chrome and I'm getting the error message that started this whole fiasco.  It says "Your profile could not be opened correctly.  Some features may be unavailable.  Please check that the profile exists and you have permission to read and write its contents."  Any thoughts on what this could be?  

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Worked briefly, then stopped working and got error message again several times.  Rebooted and seems all clear so far.  Going to keep opening, using, and closing this evening to make sure everything is OK.  I'll check back in with you tomorrow morning.  Thanks so much for your hard work, patience and expertise today!

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It's a great morning!  Chrome reset worked wonders.  Everything is working well on Chrome today.  However, I have a pop-up each time I open Internet Explorer that's titled "Manage Add-Ons...and says, "View and manage your Internet Explorer Add-Ons."  That showed up yesterday.  Can you tell me how to get that to stop?

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Yes, tried that too and it still pops up.  But I'm not sure that page is for my problem.  It's for IE starting in "no add-ons mode".  My problem is that the "manage add-ons" window pops up when I open IE.  Can't find anything on the Microsoft page that addresses it.  I did discover that I have IE 10, though.  Maybe it doesn't have anything to do with what I did yesterday.  Might be just a problem brought on by an IE update.

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It's awfully annoying, but if you don't think it's caused by a bug, I'll just deal with it.  Googling doesn't give me any answers that work.

As for the tools and logs you had me use yesterday, do I just uninstall and/or delete them?   Or do you have a preferred way to get rid of them?

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