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Problems with Update

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Oddly enough after the patch a day or so ago to upgrade Malwarebytes' Anti-Malware version i been having problems in updating it keeps giving me. Update failed. Please make sure your are connected to the internet and your firewall is set to allow Malwarebytes' Anti-Malware. Other AVs i have is Norton internet sercurity. so i dont know if its the program or my norton.

So is anyone else having this problem or have any tips to fix it?

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Same problem here. I have Avira AV. Purchased paid version of the Anti-Malware, it did update ok before the first scan but now, even after a clean reboot, I get the same error

"Update failed. Make sure you are connected to the Internet and your firewall is set to allow Malwarebytes' Anti-Malware to access the internet."

I only have Avira AV, no windows firewall, Win XP SP3.

Please sort this. I start to feel ripped.


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Please try downloading the database manually, then re-trying the update;


If that fails, please try monitoring the connection with a traffic monitor such as Fiddler/Wireshark/Ethereal etc

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Apologies for that, I'll get in touch with the dev's and get that mirror updated. In the meantime;

Shut down MBAM, then download the attached.

Once downloaded, extract the contents to;

C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware

Then re-load MBAM.



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Hello, I am a new member from Spain, and I'm having the same problem. This afternoon I tried to update and got no response from the server malwarebytes. However, last night was upgraded without problem. Hope of Malwarebytes servers that are not experiencing a DDoS.


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