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White Screen in Regular & Safe Mode. Windows 7 Ultimate

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 I login normally and the screen turns white. I have the same problem If I login in safe mode or network mode.


- Windows 7 Ultimate, 32 bit



I found a topic with the same problem, but I didn't understand how to get that log.



At this point is my problem. It's just a black notepad with a short text. Where's the Open and Computer button? (I introduced my USB stick with Farbar Recovery Scan Tool, no window was not open)





On the System Recovery Options menu you will get the following options:
    • Startup Repair
      System Restore
      Windows Complete PC Restore
      Windows Memory Diagnostic Tool
      Command Prompt

      Select Command Prompt

      Once in the Command Prompt:
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst (for x64 bit version type e:\frst64) and press Enter
    Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.




Anyone can help me? Thanks!


Excuse my bad English!

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Sorry, it's not in English.



Malwarebytes Anti-Malware



Versiunea bazei de date: v2013.10.17.05


Windows 7 x86 NTFS

Internet Explorer 8.0.7600.16385

Andrew :: ANDREW-PC [administrator]


10/17/2013 3:13:35 PM

mbam-log-2013-10-17 (15-13-35).txt


Modul de scanare: Scanare completa (C:\|D:\|E:\|F:\|)

Optiuni de scanare activate: Memorie | Pornire | Registru | Sistemul fisierelor | Euristica/Extra | Euristica/Shuriken | PUP | PUM

Optiuni de scanare dezactivate: P2P

Obiecte scanate: 245709

Timp trecut: 1 ore, 8 minute, 3 secunde


Procese din Memorie detectate: 0

(Nu au fost detectate obiecte malicioase)


Module de Memorie detectate: 0

(Nu au fost detectate obiecte malicioase)


Chei de Registru detectate: 0

(Nu au fost detectate obiecte malicioase)


Valori de Registru detectate: 0

(Nu au fost detectate obiecte malicioase)


Date din Registru detectate: 0

(Nu au fost detectate obiecte malicioase)


Foldere detectate: 4

C:\Users\Andrew\Local Settings\Application Data\Bron.tok-17-10 (Worm.Brontok) -> Pus in carantina si inlaturat cu succes.

C:\Users\Andrew\Local Settings\Application Data\Bron.tok-17-11 (Worm.Brontok) -> Pus in carantina si inlaturat cu succes.

C:\Users\Andrew\Local Settings\Application Data\Bron.tok-17-14 (Worm.Brontok) -> Pus in carantina si inlaturat cu succes.

C:\Users\Andrew\Local Settings\Application Data\Bron.tok-17-15 (Worm.Brontok) -> Pus in carantina si inlaturat cu succes.


Fisiere detectate: 2

C:\Users\Andrew\AppData\Local\Temp\nsm937.tmp\OCSetupHlp.dll (PUP.Optional.OpenCandy) -> Pus in carantina si inlaturat cu succes.

C:\Users\Andrew\Desktop\Programs\PhotoScape_V3.6.5.exe (PUP.Optional.OpenCandy) -> Pus in carantina si inlaturat cu succes.


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Scan with ESET Online Scan

Please go to here to run the online scannner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activex control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked
  • Click on Advanced Settings and ensure these options are ticked:
    • Scan for potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth Technology

[*]Click Scan[*]Wait for the scan to finish[*]If any threats were found, click the 'List of found threats' , then click Export to text file.... [*]Save it to your desktop, then please copy and paste that log as a reply to this topic.

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Delete this file.



Then we can do the cleanup - if you are facing any issues, report that immediately.

Delete junk with adwCleaner

Please download AdwCleaner to your desktop.

  • Run adwcleaner.exe
  • Hit Scan and wait for the scan to finish.
  • Confirm the message but don´t uncheck anything.
  • Hit Clean
  • When the run is finished, it will open up a text file
  • Please post its contents within your next reply
  • You´ll find the log file at C:\AdwCleaner[s1].txt also


Please download SecurityCheck: LINK1 LINK2

  • Save it to your desktop, start it and follow the instructions in the window.
  • After the scan finished the (checkup.txt) will open. Copy its content to your thread.

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# AdwCleaner v3.008 - Report created 17/10/2013 at 17:27:21
# Updated 17/10/2013 by Xplode
# Operating System : Windows 7 Ultimate  (32 bits)
# Username : Andrew - ANDREW-PC
# Running from : C:\Users\Andrew\Desktop\adwcleaner.exe
# Option : Clean
***** [ Services ] *****
***** [ Files / Folders ] *****
Folder Deleted : C:\ProgramData\StarApp
Folder Deleted : C:\Users\Andrew\AppData\Local\Ilivid
File Deleted : C:\END
File Deleted : C:\Users\Andrew\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\iLivid.lnk
***** [ Shortcuts ] *****
***** [ Registry ] *****
Key Deleted : HKLM\SOFTWARE\Classes\Applications\ilividsetup.exe
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\apnstub_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\apnstub_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\SoftonicDownloader_for_sopcast[1]_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\SoftonicDownloader_for_sopcast[1]_RASMANCS
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{2CE4D4CF-B278-4126-AD1E-B622DA2E8339}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{898EA8C8-E7FF-479B-8935-AEC46303B9E5}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{2CE4D4CF-B278-4126-AD1E-B622DA2E8339}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{898EA8C8-E7FF-479B-8935-AEC46303B9E5}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Extensions\{898EA8C8-E7FF-479B-8935-AEC46303B9E5}
Key Deleted : HKCU\Software\Conduit
Key Deleted : HKCU\Software\ilivid
Key Deleted : HKCU\Software\Softonic
Key Deleted : HKLM\Software\Conduit
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ilivid
***** [ Browsers ] *****
-\\ Internet Explorer v8.0.7600.16385
-\\ Mozilla Firefox v23.0.1 (en-US)
[ File : C:\Users\Andrew\AppData\Roaming\Mozilla\Firefox\Profiles\yrztpfxi.default\prefs.js ]
-\\ Google Chrome v30.0.1599.101
[ File : C:\Users\Andrew\AppData\Local\Google\Chrome\User Data\Default\preferences ]
AdwCleaner[R0].txt - [2561 octets] - [17/10/2013 17:22:23]
AdwCleaner[s0].txt - [2532 octets] - [17/10/2013 17:27:21]
########## EOF - C:\AdwCleaner\AdwCleaner[s0].txt - [2592 octets] ##########
 Results of screen317's Security Check version 0.99.74  
 Windows 7  x86 (UAC is disabled!)  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
 WMI entry may not exist for antivirus; attempting automatic update. 
`````````Anti-malware/Other Utilities Check:````````` 
 Adobe Reader XI  
 Mozilla Firefox 23.0.1 Firefox out of Date!  
 Google Chrome 29.0.1547.66  
 Google Chrome 30.0.1599.101  
````````Process Check: objlist.exe by Laurent````````  
 Malwarebytes Anti-Malware mbamservice.exe  
 Malwarebytes Anti-Malware mbamgui.exe  
 Malwarebytes' Anti-Malware mbamscheduler.exe   
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C: 0% 
````````````````````End of Log`````````````````````` 
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Your system is clean now! :)



Windows 7 out of date

Your Microsoft Windows installation is out of date. Microsoft continually releases security and stability updates for its supported operating systems and you should always apply these to help keep your PC secure. Out-of-date Windows installations represent a risk to your system and are also a conduit for the spread of malware. You should run the Windows Update program from your start menu to access the latest updates to your operating system (information can be found here). The latest service pack (SP1) can be obtained directly from Microsoft here.





Mozilla Firefox out of date

Your Firefox browser is outdated. Please follow these instructions to update it:

  • Get the actual firefox from here.
  • Run setup and follow the instructions on your monitor.
  • Report any problems you have with the update.





Uninstall our tools using delfix

Please follow these steps in order:

  1. In the case we used Defogger to turn off your CD emulation software. You can start it again and use the Enable button.
  2. In the case we used Combofix. Deactivate your antivirus software once more, then rename the combofix.exe to uninstall.exe and run it one last time. You shall be noted that Combofix has been removed.
  3. In any case please download delfix to your desktop.
    • Close all other programms and start delfix.
    • Please check all the boxes and run the tool.
    • delfix will now delete all found traces of our removal process

[*] If there is still something left please delete it manualy.





How to protect yourself

  • System Updates
    Beeing up to date is very important. Please be sure to activate automatic updates in your control panel.
    Windows XP | Windows Vista |
    Windows 7 | windows 8
  • Protection
    What you need is one (not more) good virus scanner with backgroud protection. Additionally I recommend a special malwarescanner that you run from time to time.
    Personally I am using the avast! Antivirus Free Edition and Malwarebytes Anti-Malware. They offer you good protection for free use. But please remember: You get only the full protection if you use the payed versions of your security software.
  • Up to date Software
    Stay up to date with all the programs you use. Some of those really have to have an eye on are: your browser(s) including add-ons and plug-ins, Java, Flash Player, your virus scanner, and basically every software you use often. These link may help you to check:

    [*] Backups
    There are chances for an emergency every day. So be prepared. Back up your data on a regular basis. If you burn it to DVDs from time to time, use a cloud-drive or a professional network backup system is your choice. [*] Brains
    It's no joke! You really need one of those things. :) It is very important not just to click anywhere it is colored or flashing while you surfing on the web. Do not click an OK button on any popping window without reading what it says. While installing software always choose the custom mode, read what those windows says and uncheck adware that will be installed along the software you want.

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  • Root Admin

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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