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I am running Win7, ie10, Avast! free antivirus, and Comodo Firewall.


My computer will randomly shutdown after going into sleep mode-- not hibernate (I have that disabled) and restarting takes forever (and states was shut down unexpectedly.)


Also, random internet windows will open into a screen that says things like "You're not connected to a network" or that various programs need to be updated (flash, adobe, activeX, etc.) even if I'm currently browsing the internet and/or using the programs that supposedly need updated.


I've used SuperAntiSpyware, Malwarebytes, and HiJackThis as well as the scans provided at safety.live.com and nothing has fixed these issues.


It's getting very frustrating, especially now that I'm working from home on this computer.


Thank you in advance



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  • Root Admin


Please read the following and post back the logs when ready.

P2P/Piracy Warning:

If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.

Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.

If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.

Before we proceed further, please read all of the following instructions carefully.

If there is anything that you do not understand kindly ask before proceeding.

If needed please print out these instructions.

  • Please do not post logs using CODE, QUOTE, or FONT tags. Just paste them as direct text.
  • If the log is too large then you can use attachments by clicking on the More Reply Options button.
  • Please enable your system to show hidden files: How to see hidden files in Windows
  • Make sure you're subscribed to this topic:
    • Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly
  • Removing malware can be unpredictable...It is unlikely but things can go very wrong! Please make sure you Backup all files that cannot be replaced if something were to happen. You can copy them to a CD/DVD, external drive or a pen drive
  • Please don't run any other scans, download, install or uninstall any programs unless requested by me while I'm working with you.
  • The removal of malware is not instantaneous, please be patient. Often we are also on a different Time Zone.
  • Perform everything in the correct order. Sometimes one step requires the previous one.
  • If you have any problems while following my instructions, Stop there and tell me the exact nature of the issue.
  • You can check here if you're not sure if your computer is 32-bit or 64-bit
  • Please disable your antivirus while running any requested scanners so that they do not interfere with the scanners.
  • When we are done, I'll give you instructions on how to cleanup all the tools and logs
  • Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.
  • Your topic will be closed if you haven't replied within 3 days
  • (If I have not responded within 24 hours, please send me a Private Message as a reminder)

RKill is a program that was developed at BleepingComputer.com that attempts to terminate known malware processes

so that your normal security software can then run and clean your computer of infections.

When RKill runs it will kill malware processes and then removes incorrect executable associations and fixes policies

that stop us from using certain tools. When finished it will display a log file that shows the processes that were

terminated while the program was running.

As RKill only terminates a program's running process, and does not delete any files, after running it you should not reboot

your computer as any malware processes that are configured to start automatically will just be started again.

Instead, after running RKill you should immediately scan your computer using the requested scans I've included.

Please download Rkill by Grinler from one of the links below and save it to your desktop.

Link 1

Link 2

  • On Windows XP double-click on the Rkill desktop icon to run the tool.
  • On Windows Vista/Windows 7 or 8, right-click on the Rkill desktop icon and select Run As Administrator
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
  • Do not reboot the computer, you will need to run the application again.

Backup the Registry:

Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.

  • Please download ERUNT from one of the following links: Link1 | Link2 | Link3
  • ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.
  • Double click on erunt-setup.exe to Install ERUNT by following the prompts.
  • NOTE: Do not choose to allow ERUNT to add an Entry to the Startup folder. Click NO.
  • Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
  • Choose a location for the backup.
    • Note: the default location is C:\Windows\ERDNT which is acceptable.
  • Make sure that at least the first two check boxes are selected.
  • Click on OK
  • Then click on YES to create the folder.
  • Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe

Please download RogueKiller and save it to your desktop.

You can check here if you're not sure if your computer is 32-bit or 64-bit

  • RogueKiller 32-bit | RogueKiller 64-bit
  • Quit all running programs.
  • For Windows XP, double-click to start.
  • For Vista,Windows 7/8, Right-click on the program and select Run as Administrator to start and when prompted allow it to run.
  • Read and accept the EULA (End User Licene Agreement)
  • Click Scan to scan the system.
  • When the scan completes Close the program > Don't Fix anything!
  • Don't run any other options, they're not all bad!!
  • Post back the report which should be located on your desktop.
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Rkill 2.6.1 by Lawrence Abrams (Grinler)
Copyright 2008-2013 BleepingComputer.com
More Information about Rkill can be found at this link:

Program started at: 10/11/2013 08:56:02 PM in x64 mode.
Windows Version: Windows 7 Professional Service Pack 1

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * No malware processes found to kill.

Checking Registry for malware related settings:

 * Explorer Policy Removed:  NoActiveDesktopChanges [HKLM]

Backup Registry file created at:

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * Windows Defender Disabled

   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001

 * Windows Firewall Disabled

   "EnableFirewall" = dword:00000000

Checking Windows Service Integrity:

 * Windows Firewall (MpsSvc) is not Running.
   Startup Type set to: Manual

 * Windows Defender (WinDefend) is not Running.
   Startup Type set to: Manual

 * Windows Update (wuauserv) is not Running.
   Startup Type set to: Manual

 * Windows Firewall Authorization Driver (mpsdrv) is not Running.
   Startup Type set to: Manual

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * No issues found.

Program finished at: 10/11/2013 08:56:51 PM
Execution time: 0 hours(s), 0 minute(s), and 48 seconds(s)

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Ah, I think THIS is he one you want.....

RogueKiller V8.7.2 _x64_ [Oct  3 2013] by Tigzy

mail : tigzyRK<at>gmail<dot>com

Feedback : http://www.adlice.com/forum/

Website : http://www.adlice.com/softwares/roguekiller/

Blog : http://tigzyrk.blogspot.com/

Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version

Started in : Normal mode

User : Ruckus [Admin rights]

Mode : Scan -- Date : 10/11/2013 21:22:19

| ARK || FAK || MBR |

¤¤¤ Bad processes : 1 ¤¤¤

[sUSP PATH][DLL] explorer.exe -- C:\Users\Ruckus\Desktop\MBAM\Malwarebytes' Anti-Malware\mbamext.dll [x] -> UNLOADED

¤¤¤ Registry Entries : 3 ¤¤¤

[HJ SMENU][PUM] HKCU\[...]\Advanced : Start_ShowMyGames (0) -> FOUND

[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND

[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND

¤¤¤ Scheduled tasks : 2 ¤¤¤

[V1][sUSP PATH] DSite.job : C:\Users\Ruckus\AppData\Roaming\DSite\UPDATE~1\UPDATE~1.EXE - /Check [-] -> FOUND

[V2][sUSP PATH] DSite : C:\Users\Ruckus\AppData\Roaming\DSite\UPDATE~1\UPDATE~1.EXE - /Check [-] -> FOUND

¤¤¤ Startup Entries : 0 ¤¤¤

¤¤¤ Web browsers : 0 ¤¤¤

¤¤¤ Particular Files / Folders: ¤¤¤

¤¤¤ Driver : [NOT LOADED 0x0] ¤¤¤

¤¤¤ External Hives: ¤¤¤

¤¤¤ Infection :  ¤¤¤

¤¤¤ HOSTS File: ¤¤¤

--> %SystemRoot%\System32\drivers\etc\hosts


¤¤¤ MBR Check: ¤¤¤

+++++ PhysicalDrive0: (\\.\PHYSICALDRIVE0 @ IDE) (Standard disk drives) - Hitachi HDS721010DLE630 ATA Device +++++

--- User ---

[MBR] 8a3c7ae73d82bf0e2d66a7d35565a38e

[bSP] ea11d7b44c4a6e5fce67d9f4294c8a90 : Windows 7/8 MBR Code

Partition table:

0 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 2048 | Size: 100 Mo

1 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 206848 | Size: 953767 Mo

User = LL1 ... OK!

User = LL2 ... OK!

Finished : << RKreport[0]_S_10112013_212219.txt >>



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  • Root Admin

Please visit this webpage and read the ComboFix User's Guide:

  • Once you've read the article and are ready to use the program you can download it directly from the link below.
  • Important! - Please make sure you save combofix to your desktop and do not run it from your browser
  • Direct download link for: ComboFix.exe
  • Please make sure you disable your security applications before running ComboFix.
  • Once Combofix has completed it will produce and open a log file.  Please be patient as it can take some time to load.
  • Please attach that log file to your next reply.
  • If needed the file can be located here:  C:\combofix.txt
  • NOTE: If you receive the message "illegal operation has been attempted on a registry key that has been marked for deletion", just reboot the computer.


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ComboFix 13-10-12.01 - Ruckus 10/12/2013   8:30.1.4 - x64
Microsoft Windows 7 Professional   6.1.7601.1.1252.1.1033.18.8190.7058 [GMT -6:00]
Running from: c:\users\Ruckus\Desktop\ComboFix.exe
AV: avast! Antivirus *Disabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
FW: COMODO Firewall *Enabled* {7DB03214-694B-060B-1600-BD4715C36DBB}
SP: avast! Antivirus *Disabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}
SP: COMODO Defense+ *Enabled/Updated* {FEEA52D5-051E-08DD-07EF-2F009097607D}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))
c:\users\Ruckus\AppData\Local\Microsoft\Windows\Temporary Internet Files\{CB812E45-212A-4A75-9300-7D1B1C454408}.xps
(((((((((((((((((((((((((   Files Created from 2013-09-12 to 2013-10-12  )))))))))))))))))))))))))))))))
2013-10-12 14:39 . 2013-10-12 14:39 -------- d-----w- c:\users\Default\AppData\Local\temp
2013-10-02 02:54 . 2013-10-02 02:54 -------- d-----w- c:\programdata\xfinity
2013-10-02 02:54 . 2013-10-02 03:13 -------- d-----w- c:\programdata\comcastModemRelease
2013-10-02 02:54 . 2013-10-02 02:54 -------- d-----w- c:\users\Ruckus\AppData\Local\Xfinity.com
2013-09-30 22:58 . 2013-09-30 22:58 -------- d-----w- c:\programdata\vsosdk
2013-09-30 22:47 . 2013-09-30 22:47 -------- d-----w- c:\users\Ruckus\AppData\Roaming\11578
2013-09-30 22:41 . 2013-09-30 22:41 -------- d-----w- c:\users\Ruckus\AppData\Roaming\DVDFab9
2013-09-30 22:15 . 2013-09-30 22:15 -------- d-----w- c:\programdata\dvdfab
2013-09-28 20:23 . 2009-10-15 23:13 96256 ----a-w- c:\windows\system32\drivers\ser2at64.sys
2013-09-28 20:20 . 2013-09-28 20:20 -------- d-----w- c:\users\Ruckus\AppData\Local\ThomsonEditor
2013-09-28 20:20 . 2013-09-28 20:20 -------- d-----w- c:\users\Ruckus\AppData\Local\IsolatedStorage
2013-09-28 20:14 . 2013-10-03 18:18 -------- d-----w- c:\users\Ruckus\AppData\Roaming\TotalRecorder
2013-09-28 20:08 . 2013-09-28 20:23 -------- d-----w- c:\program files (x86)\ATEN
2013-09-28 20:08 . 2004-10-22 08:16 180224 ----a-w- c:\program files (x86)\Common Files\InstallShield\Professional\RunTime\10\50\Intel32\iuser.dll
2013-09-28 20:08 . 2013-09-28 20:08 323716 ----a-w- c:\program files (x86)\Common Files\InstallShield\Professional\RunTime\10\50\Intel32\setup.dll
2013-09-28 20:08 . 2013-09-28 20:08 192644 ----a-w- c:\program files (x86)\Common Files\InstallShield\Professional\RunTime\10\50\Intel32\iGdi.dll
2013-09-28 20:08 . 2004-10-22 08:18 749568 ----a-w- c:\program files (x86)\Common Files\InstallShield\Professional\RunTime\10\50\Intel32\iKernel.dll
2013-09-28 20:08 . 2004-10-22 08:17 69715 ----a-w- c:\program files (x86)\Common Files\InstallShield\Professional\RunTime\10\50\Intel32\ctor.dll
2013-09-28 20:08 . 2004-10-22 08:17 274432 ----a-w- c:\program files (x86)\Common Files\InstallShield\Professional\RunTime\10\50\Intel32\iscript.dll
2013-09-28 20:08 . 2004-10-22 08:16 5632 ----a-w- c:\program files (x86)\Common Files\InstallShield\Professional\RunTime\10\50\Intel32\DotNetInstaller.exe
2013-09-28 20:05 . 2010-03-04 00:14 121936 ----a-w- c:\windows\system32\drivers\TotRec8.sys
2013-09-28 20:03 . 2013-10-03 23:15 -------- d-----w- c:\users\Ruckus\AppData\Roaming\Kyros
2013-09-28 20:01 . 2013-09-28 20:19 6144 ----a-r- c:\users\Ruckus\AppData\Roaming\Microsoft\Installer\{AF5383EC-C012-4FD2-9BC1-A4D93BFB5048}\IconAF5383EC.exe
2013-09-28 20:00 . 2013-09-28 20:00 -------- d-----w- c:\program files (x86)\Common Files\Caption Colorado
2013-09-25 14:48 . 2013-09-25 14:48 -------- d-----w- c:\users\Ruckus\AppData\Roaming\SUPERAntiSpyware.com
2013-09-18 20:08 . 2013-09-18 20:08 94208 ----a-w- c:\windows\SysWow64\dpl100.dll
2013-09-15 17:01 . 2013-10-02 03:00 -------- d-----w- c:\users\Ruckus\AppData\Local\ElevatedDiagnostics
2013-09-15 17:01 . 2013-09-15 17:01 -------- d--h--w- c:\windows\system32\CanonIJ Uninstaller Information
2013-09-15 17:01 . 2013-09-15 17:01 -------- d--h--w- c:\programdata\CanonBJ
2013-09-15 17:01 . 2012-03-14 11:00 99840 ----a-w- c:\windows\system32\Spool\prtprocs\x64\CNMPPA4.DLL
2013-09-15 17:01 . 2012-03-14 11:00 30208 ----a-w- c:\windows\system32\Spool\prtprocs\x64\CNMPDA4.DLL
2013-09-15 17:00 . 2012-03-14 11:00 385024 ----a-w- c:\windows\system32\CNMLMA4.DLL
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
2013-10-08 19:48 . 2013-03-09 16:04 71048 ----a-w- c:\windows\SysWow64\FlashPlayerCPLApp.cpl
2013-10-08 19:48 . 2013-03-09 16:04 692616 ----a-w- c:\windows\SysWow64\FlashPlayerApp.exe
2013-08-30 07:48 . 2013-03-08 04:00 378944 ----a-w- c:\windows\system32\drivers\aswSP.sys
2013-08-30 07:48 . 2013-03-08 04:00 72016 ----a-w- c:\windows\system32\drivers\aswRdr2.sys
2013-08-30 07:48 . 2013-03-08 04:00 64288 ----a-w- c:\windows\system32\drivers\aswTdi.sys
2013-08-30 07:48 . 2013-03-08 04:00 1030952 ----a-w- c:\windows\system32\drivers\aswSnx.sys
2013-08-30 07:48 . 2013-03-08 04:00 204880 ----a-w- c:\windows\system32\drivers\aswVmm.sys
2013-08-30 07:48 . 2013-03-08 04:00 65336 ----a-w- c:\windows\system32\drivers\aswRvrt.sys
2013-08-30 07:48 . 2013-03-08 04:00 33400 ----a-w- c:\windows\system32\drivers\aswFsBlk.sys
2013-08-30 07:48 . 2013-03-08 04:00 80816 ----a-w- c:\windows\system32\drivers\aswMonFlt.sys
2013-08-30 07:47 . 2013-03-08 03:59 41664 ----a-w- c:\windows\avastSS.scr
2013-08-30 07:47 . 2013-03-08 04:00 287840 ----a-w- c:\windows\system32\aswBoot.exe
2013-08-26 09:13 . 2013-08-26 09:13 354656 ----a-w- c:\windows\SysWow64\DivXControlPanelApplet.cpl
2013-08-18 05:16 . 2013-03-08 05:55 78161360 ----a-w- c:\windows\system32\MRT.exe
2013-07-31 04:05 . 2013-07-31 04:05 388096 ----a-r- c:\users\Ruckus\AppData\Roaming\Microsoft\Installer\{45A66726-69BC-466B-A7A4-12FCBA4883D7}\HiJackThis.exe
2013-07-26 05:13 . 2013-08-18 05:23 51712 ----a-w- c:\windows\system32\ie4uinit.exe
2013-07-26 05:13 . 2013-08-18 05:23 2241024 ----a-w- c:\windows\system32\wininet.dll
2013-07-26 05:13 . 2013-08-18 05:23 1365504 ----a-w- c:\windows\system32\urlmon.dll
2013-07-26 05:12 . 2013-08-18 05:23 19239424 ----a-w- c:\windows\system32\mshtml.dll
2013-07-26 05:12 . 2013-08-18 05:23 603136 ----a-w- c:\windows\system32\msfeeds.dll
2013-07-26 05:12 . 2013-08-18 05:23 855552 ----a-w- c:\windows\system32\jscript.dll
2013-07-26 05:12 . 2013-08-18 05:23 3958784 ----a-w- c:\windows\system32\jscript9.dll
2013-07-26 05:12 . 2013-08-18 05:23 53760 ----a-w- c:\windows\system32\jsproxy.dll
2013-07-26 05:12 . 2013-08-18 05:23 526336 ----a-w- c:\windows\system32\ieui.dll
2013-07-26 05:12 . 2013-08-18 05:23 136704 ----a-w- c:\windows\system32\iesysprep.dll
2013-07-26 05:12 . 2013-08-18 05:23 67072 ----a-w- c:\windows\system32\iesetup.dll
2013-07-26 05:12 . 2013-08-18 05:23 39936 ----a-w- c:\windows\system32\iernonce.dll
2013-07-26 05:12 . 2013-08-18 05:23 2647040 ----a-w- c:\windows\system32\iertutil.dll
2013-07-26 05:12 . 2013-08-18 05:23 15405056 ----a-w- c:\windows\system32\ieframe.dll
2013-07-26 03:35 . 2013-08-18 05:23 2706432 ----a-w- c:\windows\system32\mshtml.tlb
2013-07-26 03:13 . 2013-08-18 05:23 1767936 ----a-w- c:\windows\SysWow64\wininet.dll
2013-07-26 03:12 . 2013-08-18 05:23 2877440 ----a-w- c:\windows\SysWow64\jscript9.dll
2013-07-26 03:12 . 2013-08-18 05:23 61440 ----a-w- c:\windows\SysWow64\iesetup.dll
2013-07-26 03:12 . 2013-08-18 05:23 109056 ----a-w- c:\windows\SysWow64\iesysprep.dll
2013-07-26 02:49 . 2013-08-18 05:23 2706432 ----a-w- c:\windows\SysWow64\mshtml.tlb
2013-07-26 02:39 . 2013-08-18 05:23 89600 ----a-w- c:\windows\system32\RegisterIEPKEYs.exe
2013-07-26 01:59 . 2013-08-18 05:23 71680 ----a-w- c:\windows\SysWow64\RegisterIEPKEYs.exe
2013-07-25 09:25 . 2013-08-15 09:15 1888768 ----a-w- c:\windows\system32\WMVDECOD.DLL
2013-07-25 08:57 . 2013-08-15 09:15 1620992 ----a-w- c:\windows\SysWow64\WMVDECOD.DLL
2013-07-19 01:58 . 2013-08-15 09:15 2048 ----a-w- c:\windows\system32\tzres.dll
2013-07-19 01:41 . 2013-08-15 09:15 2048 ----a-w- c:\windows\SysWow64\tzres.dll
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
*Note* empty entries & legit default entries are not shown
"HydraVisionDesktopManager"="c:\program files (x86)\ATI Technologies\HydraVision\HydraDM.exe" [2011-04-20 393216]
"avast"="c:\program files\AVAST Software\Avast\avastUI.exe" [2013-08-30 4858968]
"StartCCC"="c:\program files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" [2012-12-19 642808]
"Adobe ARM"="c:\program files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2013-04-04 958576]
"DivXMediaServer"="c:\program files (x86)\DivX\DivX Media Server\DivXMediaServer.exe" [2013-08-21 450560]
"DivXUpdate"="c:\program files (x86)\DivX\DivX Update\DivXUpdate.exe" [2013-08-29 1861968]
c:\users\Ruckus\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
OneNote 2010 Screen Clipper and Launcher.lnk - c:\program files\Microsoft Office\Office14\ONENOTEM.EXE /tsr [2013-1-8 246368]
c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
Adobe Gamma Loader.lnk - c:\program files (x86)\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe [2013-9-11 113664]
PS3 Media Server.lnk - c:\program files (x86)\PS3 Media Server\PMS.exe [2013-8-17 414676]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\windows]
"LoadAppInit_DLLs"=1 (0x1)
R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [x]
R2 MBAMScheduler;MBAMScheduler;c:\users\Ruckus\Desktop\Malwarebytes' Anti-Malware\mbamscheduler.exe;c:\users\Ruckus\Desktop\Malwarebytes' Anti-Malware\mbamscheduler.exe [x]
R2 MBAMService;MBAMService;c:\users\Ruckus\Desktop\Malwarebytes' Anti-Malware\mbamservice.exe;c:\users\Ruckus\Desktop\Malwarebytes' Anti-Malware\mbamservice.exe [x]
R2 SkypeUpdate;Skype Updater;c:\program files (x86)\Skype\Updater\Updater.exe;c:\program files (x86)\Skype\Updater\Updater.exe [x]
R3 amdiox64;AMD IO Driver;c:\windows\system32\DRIVERS\amdiox64.sys;c:\windows\SYSNATIVE\DRIVERS\amdiox64.sys [x]
R3 AppleChargerSrv;AppleChargerSrv;c:\windows\system32\AppleChargerSrv.exe;c:\windows\SYSNATIVE\AppleChargerSrv.exe [x]
R3 dmvsc;dmvsc;c:\windows\system32\drivers\dmvsc.sys;c:\windows\SYSNATIVE\drivers\dmvsc.sys [x]
R3 ose64;Office 64 Source Engine;c:\program files\Common Files\Microsoft Shared\Source Engine\OSE.EXE;c:\program files\Common Files\Microsoft Shared\Source Engine\OSE.EXE [x]
R3 RTL8192cu;%RTL8192cu.DeviceDesc.DispName%;c:\windows\system32\DRIVERS\RTL8192cu.sys;c:\windows\SYSNATIVE\DRIVERS\RTL8192cu.sys [x]
R3 ser2at;ATEN USB to Serial port driver;c:\windows\system32\DRIVERS\ser2at64.sys;c:\windows\SYSNATIVE\DRIVERS\ser2at64.sys [x]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys;c:\windows\SYSNATIVE\drivers\tsusbflt.sys [x]
R3 TsUsbGD;Remote Desktop Generic USB Device;c:\windows\system32\drivers\TsUsbGD.sys;c:\windows\SYSNATIVE\drivers\TsUsbGD.sys [x]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe;c:\windows\SYSNATIVE\Wat\WatAdminSvc.exe [x]
R4 Skype C2C Service;Skype C2C Service;c:\programdata\Skype\Toolbars\Skype C2C Service\c2c_service.exe;c:\programdata\Skype\Toolbars\Skype C2C Service\c2c_service.exe [x]
S0 aswRvrt;aswRvrt; [x]
S0 aswVmm;aswVmm; [x]
S1 AppleCharger;AppleCharger;c:\windows\system32\DRIVERS\AppleCharger.sys;c:\windows\SYSNATIVE\DRIVERS\AppleCharger.sys [x]
S1 aswSnx;aswSnx; [x]
S1 aswSP;aswSP; [x]
S1 cmdGuard;COMODO Internet Security Sandbox Driver;c:\windows\system32\DRIVERS\cmdguard.sys;c:\windows\SYSNATIVE\DRIVERS\cmdguard.sys [x]
S1 cmdHlp;COMODO Internet Security Helper Driver;c:\windows\system32\DRIVERS\cmdhlp.sys;c:\windows\SYSNATIVE\DRIVERS\cmdhlp.sys [x]
S2 AMD External Events Utility;AMD External Events Utility;c:\windows\system32\atiesrxx.exe;c:\windows\SYSNATIVE\atiesrxx.exe [x]
S2 AMD FUEL Service;AMD FUEL Service;c:\program files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe;c:\program files\ATI Technologies\ATI.ACE\Fuel\Fuel.Service.exe [x]
S2 AODDriver4.2;AODDriver4.2;c:\program files\ATI Technologies\ATI.ACE\Fuel\amd64\AODDriver2.sys;c:\program files\ATI Technologies\ATI.ACE\Fuel\amd64\AODDriver2.sys [x]
S2 aswFsBlk;aswFsBlk; [x]
S2 aswMonFlt;aswMonFlt;c:\windows\system32\drivers\aswMonFlt.sys;c:\windows\SYSNATIVE\drivers\aswMonFlt.sys [x]
S3 AtiHDAudioService;AMD Function Driver for HD Audio Service;c:\windows\system32\drivers\AtihdW76.sys;c:\windows\SYSNATIVE\drivers\AtihdW76.sys [x]
S3 L1C;NDIS Miniport Driver for Atheros AR813x/AR815x PCI-E Ethernet Controller;c:\windows\system32\DRIVERS\L1C62x64.sys;c:\windows\SYSNATIVE\DRIVERS\L1C62x64.sys [x]
S3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys;c:\windows\SYSNATIVE\drivers\mbam.sys [x]
S3 MotioninJoyXFilter;MotioninJoy Virtual Xinput device Filter Driver;c:\windows\system32\DRIVERS\MijXfilt.sys;c:\windows\SYSNATIVE\DRIVERS\MijXfilt.sys [x]
S3 TotRec7;Total Recorder WDM audio driver;c:\windows\system32\drivers\TotRec7.sys;c:\windows\SYSNATIVE\drivers\TotRec7.sys [x]
S3 TotRec8;Total Recorder WDM audio filter driver;c:\windows\system32\drivers\TotRec8.sys;c:\windows\SYSNATIVE\drivers\TotRec8.sys [x]
--- Other Services/Drivers In Memory ---
*NewlyCreated* - WS2IFSL
Contents of the 'Scheduled Tasks' folder
2013-10-12 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2013-03-09 19:48]
--------- X64 Entries -----------
2013-08-30 07:47 133840 ----a-w- c:\program files\AVAST Software\Avast\ashShA64.dll
"RtHDVCpl"="c:\program files\Realtek\Audio\HDA\RAVCpl64.exe" [2011-10-17 13307496]
"BCSSync"="c:\program files\Microsoft Office\Office14\BCSSync.exe" [2010-03-13 112512]
"COMODO Internet Security"="c:\program files\COMODO\COMODO Internet Security\cfp.exe" [2012-11-08 9577680]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
------- Supplementary Scan -------
uLocal Page = c:\windows\system32\blank.htm

mLocal Page = c:\windows\SysWOW64\blank.htm
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~1\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - c:\progra~1\MICROS~1\Office14\ONBttnIE.dll/105
Trusted Zone: sony.com
TCP: DhcpNameServer =
- - - - ORPHANS REMOVED - - - -
HKLM_Wow6432Node-ActiveSetup-{2D46B6DC-2207-486B-B523-A557E6D54B47} - start
AddRemove-Scribe - c:\program files (x86)\NCH Software\Scribe\uninst.exe
--------------------- LOCKED REGISTRY KEYS ---------------------
@Denied: (A 2) (Everyone)
@Denied: (A 2) (Everyone)
@Denied: (A 2) (Everyone)
@Denied: (A 2) (Everyone)
@="Shockwave Flash Object"
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_9_900_117.ocx, 1"
@Denied: (A 2) (Everyone)
@="Macromedia Flash Factory Object"
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_9_900_117.ocx, 1"
@Denied: (A 2) (Everyone)
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
@Denied: (Full) (Everyone)
------------------------ Other Running Processes ------------------------
c:\program files\AVAST Software\Avast\AvastSvc.exe
c:\program files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
Completion time: 2013-10-12  08:46:13 - machine was rebooted
ComboFix-quarantined-files.txt  2013-10-12 14:46
Pre-Run: 471,691,436,032 bytes free
Post-Run: 471,580,839,936 bytes free
- - End Of File - - 2B78D3056E04426C4B2429BB2256DA9A

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  • Root Admin

You have 2 antivirus programs running on the system. Please choose either avast or comodo and fully uninstall the other one and the follow the directions below.

Please go ahead and run through the following steps and post back the logs when ready.


Please download Malwarebytes Anti-Rootkit from here

  • Unzip the contents to a folder in a convenient location.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • Click on the Cleanup button to remove any threats and reboot if prompted to do so.
  • Wait while the system shuts down and the cleanup process is performed.
  • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  • When done, please post the two logs produced they will be in the MBAR folder... mbar-log.txt and system-log.txt

Please download Junkware Removal Tool to your desktop.

  • Shutdown your antivirus to avoid any conflicts.
  • Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next reply message
  • When completed make sure to re-enable your antivirus

Please download AdwCleaner by Xplode and save to your Desktop.

  • Double click on AdwCleaner.exe to run the tool.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
  • STEP 06


    Please go here to run the online antivirus scannner from ESET.

    • Turn off the real time scanner of any existing antivirus program while performing the online scan
    • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
    • When asked, allow the activex control to install
    • Click Start
    • Make sure that the option Remove found threats is unticked
    • Click on Advanced Settings and ensure these options are ticked:
      • Scan for potentially unwanted applications
      • Scan for potentially unsafe applications
      • Enable Anti-Stealth Technology
    • Click Scan
    • Wait for the scan to finish
    • If any threats were found, click the 'List of found threats' , then click Export to text file....
    • Save it to your desktop, then please copy and paste that log as a reply to this topic.
    STEP 07

    Please download the Farbar Recovery Scan Tool and save it to your desktop.

    Note: You need to run the version compatibale with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

    • Double-click to run it. When the tool opens click Yes to disclaimer.
    • Press the Scan button.
    • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
    • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.
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The logs show you're running both Comodo Internet Security suite as well as avast antivirus.


You can only run one on your system as they conflict with each other.  Please choose one and fully uninstall the other one.

Also, please uninstall ALL versions of Java.



Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.


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Please run the following and then reboot the computer.
Please Run TFC by OldTimer to clear temporary files:

  • Download TFC from here and save it to your desktop.
  • http://oldtimer.geekstogo.com/TFC.exe
  • Close any open programs and Internet browsers.
  • Double click TFC.exe to run it on XP (for Vista and Windows 7 right click and choose "Run as administrator") and once it opens click on the Start button on the lower left of the program to allow it to begin cleaning.
  • Please be patient as clearing out temp files may take a while.
  • Once it completes you may be prompted to restart your computer, please do so.
  • Once it's finished you may delete TFC.exe from your desktop or save it for later use for the cleaning of temporary files.



Then run this scanner.
Please download MiniToolBox save it to your desktop and run it.

Checkmark the following check-boxes:

  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices
  • List Users, Partitions and Memory size.
  • List Minidump Files

Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using Reset FF Proxy Settings option Firefox should be closed.

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The logs show you're still running both antivirus programs.  You need to fully uninstall one of them or your computer is going to continue to have issues.


It also shows your drive is having issues so you need to run a disk check.



Please run a Full Disk Check on your system drive.  If needed here are some links on how to run a Disk Check.

On Windows XP the disk check log is in the Event Logs under Application with a heading source of  Winlogon
On Windows 7 the disk check log is in the Event Logs under Application with a heading source of  Wininit
On Windows 8 the disk check log is in the Event Logs under Application with a heading source of  Chkdsk

How to Run a Chkdsk Function on Windows XP

How to view and manage event logs in Event Viewer in Windows XP

How to Run Disk Check in Windows 7

How to Run Check Disk at Startup in Vista or Windows 7

How to Check a Drive for Errors with "chkdsk" in Windows 8

How to Read the Event Viewer Log for Check Disk (chkdsk) in Vista, Windows 7, and Windows 8

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Please restart the computer and then run the following scanner and post back the logs.
Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool.
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment.

  • When done, DDS will open two (2) logs:
    • DDS.txt
    • Attach.txt
  • Save both reports to your desktop
  • Please include the following logs in your next reply as an attachment: DDS.txt and Attach.txt
  • You can ignore the note about zipping the Attach.txt file and just post it or attach it.
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The programs do not interfere with each other. I and several others have consulted on the best combination of firewall/antivirus programs, and the settings for each to avoid interference.


Comodo is set up basically as a firewall only with sandboxing enabled, while Avast is my scanning and antispyware software with sandboxing disabled. I stand firmly by this decision.

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Okay then that up to you but there is nothing else I can do to assist you at this time and I'll go ahead and close your topic soon.


You're here complaining of various issues with the computer and I certainly don't have time or inclination to try and verify your claims about them.  You may be 100% correct but I simply don't have time to verify it myself.


We've removed common basic junk that should not have been on the computer so I have to assume that it's working much better than when you first posted here.


Thank you

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  • Root Admin

At this time there are no more signs of an infection on your system.

Let's go ahead and remove the tools and logs we've used during this process.

Most of the tools used are potentially dangerous to use unsupervised or if ran at the wrong time.
They are often updated daily so if you went to use them again in the future they would be outdated anyways.

The following procedures will implement some cleanup procedures to remove these tools.
It will also reset your System Restore by flushing out previous restore points and create a new restore point.
It will also remove all the backups our tools may have created.

Uninstall ComboFix (if used):

  • Turn off all active protection software including your antivirus.
  • Push the "Windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  • Please copy and past the following into the box ComboFix /Uninstall and click OK.
  • Note the space between the X and the /Uninstall, it needs to be there.


Remove the rest of the tools used:

Please download OTCleanIt and save it to your Desktop. This tool will remove all the tools we used to clean your pc.

  • Double-click OTCleanIt.exe.
  • Click the CleanUp! button.
  • Select Yes when the "Begin cleanup Process?" prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not go ahead and delete it by yourself.
  • If asked to restart the computer, please do so

Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.

AdwCleaner Removal:

  • Double click on AdwCleaner.exe to run the tool.
  • Click on Uninstall
  • Confirm with Yes

ESET antivirus Removal:

  • This tool can be uninstalled via the Control Panel, Programs, Uninstall



If there are any other left over Folders, Files, Logs then you can delete them on your own.

Please visit the following link to see how to delete old System Restore Points. Please delete all of them and create a new one at this time.
How to Delete System Protection Restore Points in Windows 7 and Windows 8

Remove all but the most recent Restore Point on Windows XP

As Java seems to get exploited on a regular basis I advise not using Java if possible but to at least disable java in your web browsers
How do I disable Java in my web browser? - Disable Java

A lot of reading here but if you take the time to read a bit of it you'll see why/how infections and general damage are so easily inflicted on the computer. There is also advice on how to prevent it and keep the system working well. Don't forget about good, solid backups of your data to an external drive that is not connected except when backing up your data. If you leave a backup drive connected and you do get infected it can easily damage, encrypt, delete, or corrupt your backups as well and then you'd lose all data.
Nothing is 100% bulletproof but with a little bit of education you can certainly swing things in your favor.

If you're not currently using Malwarebytes PRO then you may want to consider purchasing the product which can also help greatly reduce the risk of a future infection.

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