LisaK2 Posted October 13, 2013 Author ID:741480 Share Posted October 13, 2013 Just to clarify, I uninstalled ALL Adobe products vir CtrlPanel. Got the same msg (as above) from this Reader. THEN I went to the folders and deleted all the Adobe folders as well. Yet this Reader is still there and still giving me the exact same msg! Link to post Share on other sites More sharing options...
MrCharlie Posted October 13, 2013 ID:741520 Share Posted October 13, 2013 Yet this Reader is still there and still giving me the exact same msg! What do you mean by this?? Give mean the exact problem as simple as possible. MrC Link to post Share on other sites More sharing options...
LisaK2 Posted October 14, 2013 Author ID:741667 Share Posted October 14, 2013 OK, sorry.When I uninstalled all the Adobe products via Ctrl Manager, this would not uninstall "Addobe Reader x (10.1.7) located in folder C:\Programs\Adobe\Reader10.0\Reader\ with source location c:\ProgramData\Adobe\Setup\{AC76BA86-7AD7-1033-7B44-AA1000000001}\" and it gave me this msg: "The feature you are trying to use is on a network resource that is unavailable." Options to press - "OK / Cancel / Browse." Pressing Ok brings up another msg box :"The path C:\{ProgramData\Adobe\Setup\{AC76BA86-7AD7-1033-7B44-AA1000000001}\Acroread.msi cannot be found. Verify that you have access to this location and try again, or try to find the installation package 'AcroRead.msi' in a folder from which you can install the product A?dobe reader X (10.1.7). OK."Press Ok takes me back to previous uninstall msg box. Pressing Cancel, brings up this Windows Installer Msgbox :"The installation source for this product is not available. Verify that the source exists and that you can access it" Ok. THEN I went to Program Files & ProgramData Files and deleted all the Adobe folders. Yet, if I go to Uninstall Programs via Control Panel, this Reader X is still llisted under the programs there, but the name now appears as A?dobe Reader x (10.1.7). If I try to uninstall it, I get same msg :"The feature you are trying to use is on a network resource that is unavailable." Options to press - "OK / Cancel / Browse." Pressing Ok brings up another msg box :"The path C:\{ProgramData\Adobe\Setup\{AC76BA86-7AD7-1033-7B44-AA1000000001}\Acroread.msi cannot be found. Verify that you have access to this location and try again, or try to find the installation package 'AcroRead.msi' in a folder from which you can install the product A?dobe reader X (10.1.7). OK."Press Ok takes me back to previous uninstall msg box. Pressing Cancel, brings up this Windows Installer Msgbox :"The installation source for this product is not available. Verify that the source exists and that you can access it" Ok. Link to post Share on other sites More sharing options...
MrCharlie Posted October 14, 2013 ID:741735 Share Posted October 14, 2013 Try this program...follow the directions: http://labs.adobe.com/downloads/acrobatcleaner.html MrC Link to post Share on other sites More sharing options...
LisaK2 Posted October 14, 2013 Author ID:741821 Share Posted October 14, 2013 Thanks Mr C. Ran the program and received the same msg"The feature you are trying to use is on a network resource that is unavailable." Options to press - "OK / Cancel / Browse."but when I pressed Cancel the Adobe program said it was successful in uninstalling. Restarted my pc and voila -- A?obe Reader X is now off my pc! What is to be done next? Link to post Share on other sites More sharing options...
MrCharlie Posted October 14, 2013 ID:741829 Share Posted October 14, 2013 That should be it..... A little clean up to do.... Please Uninstall ComboFix: (if you used it) Press the Windows logo key + R to bring up the "run box" Copy and paste next command in the field: ComboFix /uninstall Make sure there's a space between Combofix and / Then hit enter. This will uninstall Combofix, delete its related folders and files, hide file extensions, hide the system/hidden files and clears System Restore cache and create new Restore point (If that doesn't work.....you can simply rename ComboFix.exe to Uninstall.exe and double click it to complete the uninstall or download and run the uninstaller) --------------------------------- If you used FRST: Download the fixlist.txt to the same folder as FRST. Run FRST and click Fix only once and wait That will delete the quarantine folder created by FRST. The rest you can manually delete. ----------------------------- Please download OTC to your desktop. http://oldtimer.geekstogo.com/OTC.exe Double-click OTC to run it. (Vista and up users, please right click on OTC and select "Run as an Administrator") Click on the CleanUp! button and follow the prompts. (If you get a warning from your firewall or other security programs regarding OTC attempting to contact the Internet, please allow the connection.) You will be asked to reboot the machine to finish the Cleanup process, choose Yes. After the reboot all the tools we used should be gone. Note: Some more recently created tools may not yet be removed by OTC. Feel free to manually delete any tools it leaves behind. Any other programs or logs you can manually delete. IE: RogueKiller.exe, RKreport.txt, RK_Quarantine folder, C:\FRST, MBAR, etc....AdwCleaner > just run the program and click uninstall. ------------------------------- Any questions...please post back. If you think I've helped you, please leave a comment > click on my avatar picture > click Profile Feed. Take a look at My Preventive Maintenance to avoid being infected again. Good Luck and Thanks for using the forum, MrC Link to post Share on other sites More sharing options...
LisaK2 Posted October 14, 2013 Author ID:741852 Share Posted October 14, 2013 Thanks MrC. All seems to be ok now. I ran mbam again and all is clean. Link to post Share on other sites More sharing options...
MrCharlie Posted October 14, 2013 ID:741856 Share Posted October 14, 2013 OK...Take care MrC Link to post Share on other sites More sharing options...
LDTate Posted October 15, 2013 ID:742189 Share Posted October 15, 2013 Since this issue is resolved I will close the thread to prevent others from posting here. If you need assistance please start your own topic and someone will be happy to assist you. Link to post Share on other sites More sharing options...
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