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Hello and :welcome:

Sorry your having issues, can you provide the logs below as well?

Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop

dds.scr

dds.com

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or dds.com to run the tool.

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.

  • When done, DDS will open two (2) logs:
  • DDS.txt
  • Attach.txt
  • Save both reports to your desktop
  • Please include the following logs in your next reply as an attachment: DDS.txt and Attach.txt

    You can ignore the note about zipping the Attach.txt file

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This computer is having other issues that need to be addressed, this could be due to an infection or a possible infection, feel free to follow the instructions below to receive free, one-on-one expert assistance in checking your system and clearing out any infections and correcting any damage done by the malware.

Please see the following pinned topic which has information on how to get help with this: Available Assistance for Possibly Infected Computers

Thank you

==== Event Viewer Messages From Past Week ========.10/10/2013 11:49:55 AM, Error: Service Control Manager [7023]  - The Function Discovery Resource Publication service terminated with the following error:  %%-214702489110/10/2013 11:49:55 AM, Error: Service Control Manager [7001]  - The HomeGroup Provider service depends on the Function Discovery Resource Publication service which failed to start because of the following error:  %%-214702489110/10/2013 11:49:12 AM, Error: Service Control Manager [7003]  - The IPsec Policy Agent service depends the following service: BFE. This service might not be installed.10/10/2013 11:49:10 AM, Error: Service Control Manager [7003]  - The IKE and AuthIP IPsec Keying Modules service depends the following service: BFE. This service might not be installed.10/10/2013 11:49:10 AM, Error: Service Control Manager [7000]  - The McAfee SiteAdvisor Service service failed to start due to the following error:  The system cannot find the file specified.10/10/2013 11:49:08 AM, Error: Service Control Manager [7023]  - The Computer Browser service terminated with the following error:  The specified service does not exist as an installed service..==== End Of File ===========================
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