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Windows hangs after MBAM clean


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I've been having issues with several computers so I download, updated and quick scanned two of them. 


 


The first one got done, found several issues I had it remove them and then rebooted immediately. Upon returning to windows it was just  a blank screen. I rebooted in safemode and it booted fine then rebooted normally and it went to windows correctly.


 


Second computer had one infect file which I had MBAM remove and rebooted immediately. When it returned to windows same thing, just a blank background. Instead of safemode I opened up task manager with CTRL ALT DEL and closed explorer.exe. Then started explorer.exe and it loaded into windows and seems to be working fine. I have not rebooted in fear of it not working again.


 


These are both Windows XP units.


 


any reason why I would have these issues?


 


I reran MBAM on the second unit to see if the corrupted file is gone because when I said to remove AVG popped up and said it found it.. lol. thanks AVG.. I told it to ignore because I assumed MBAM would be taking care of it, and it did.. came back with 0 issues :)


 


So why the reboot issue? Do you think there is something else I need to clean up?


 


 


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Hello and Welcome to Malwarebytes

Hard to say without looking at some logs, if you want to make sure your computer is clean and nothing else is lurking in the background, you can have one of our experts help you.

Being that you were/are probably infected, feel free to follow the instructions below to receive free, one-on-one expert assistance in checking your system and clearing out any infections and correcting any damage done by the malware.

Please see the following pinned topic which has information on how to get help with this: Available Assistance for Possibly Infected Computers

Thank you

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