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How do I know if all malware has been deleted?


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I stupidly downloaded some type of video player that I should NOT have. After downloading it, it added around 8 different programs on my computer. One was the SweetPacks adware. I noticed this because it hijacked my homepage and browser. I immediately uninstalled all programs and got my browser settings back to normal. After doing this I then decided to do a system restore to two days prior. Then after that I downloaded Malwarebytes and ran a scan and after all that it still picked up 18 items.

The threats were the following:

PUP.Optional.Conduit.A

PUP.Optional.Desk365.A

PUP.Optional.OptimizerPro.A

PUP.Adware.RelevantKnowledge

PUP.Optional.BundleInstaller.NS

PUP.Optional.RegCleanerPro

Several of these were listed more than once. So I have removed these and I am not noticing anything strange with my computer so far, but I'm just worried there could be some of these threats still lurking somewhere. I use my computer for my work, so it is very important for me to have a safe computer. If I have to resort to just getting everything wiped off and reinstalling Windows I will, but that is last resort. Can someone please tell me if you know of any other steps I can take to make sure I have no threats left on my computer?? I would greatly appreciate any help!!

 

 

 

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Hello jessica3205 and :welcome:! My name is Borislav and I will be glad to help you solve your malware problem.

Please note:

  • If you are a paying customer, you have the privilege to contact the help desk at Consumer Support. If you choose this option to get help, please let me know.
  • I recommend you to keep the instructions I will be giving you so that they are available to you at any time. You can save them in a text file or print them.
  • Make sure you read all of the instructions and fixes thoroughly before continuing with them.
  • Follow my instructions strictly and don’t hesitate to stop and ask me if you have any questions.
  • Post your log files, don't attach them. Every log file should be copy/pasted in your next reply.
  • Do not perform any kind of scanning and fixing without my instructions. If you want to proceed on your own, please let me know.
Please follow the instructions here and then post the log files in your next reply.

http://forums.malwarebytes.org/index.php?showtopic=9573

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