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After posting with a question in the general forum, an Administrator suggested that I should post here because, he stated that McAfee Stinger also detects the item I'm questionning as a bad item.

 

Now, I need help before I ever get started. I am to run a file called dds.com, but I am to disable any script blocking that my anti virus might have. I am running Emsisoft Anti Malware and if there is script blocking I don't know where to look for it.

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  • Root Admin

Hi Nikilet

 

Please right-click on the Emsisoft Anti-Malware System Tray icon, and select "Shut down guard". Now shut down the EAM service by following these instructions:

1. Hold down the Windows key on your keyboard (normally between the Ctrl and Alt keys, with the little Windows logo on it) and tap the 'R' key to open the Run dialog.
2. Type "services.msc" into the field and click 'OK'.
3. The services list should open. Scroll down in the list until you find the Emsisoft Anti-Malware service.
4. Right-click on it, and select 'Stop'.

 

 

Then follow the directions below and we'll run some scans to see if there really is anything else there on the system.


P2P/Piracy Warning:
 

 

If you're using Peer 2 Peer software such as uTorrent, BitTorrent or similar you must either fully uninstall them or completely disable them from running while being assisted here.
Failure to remove or disable such software will result in your topic being closed and no further assistance being provided.
If you have illegal/cracked software, cracks, keygens etc. on the system, please remove or uninstall them now and read the policy on Piracy.

 



Before we proceed further, please read all of the following instructions carefully.
If there is anything that you do not understand kindly ask before proceeding.
If needed please print out these instructions.

  • Please do not post logs using CODE, QUOTE, or FONT tags. Just paste them as direct text.
  • If the log is too large then you can use attachments by clicking on the More Reply Options button.
  • Please enable your system to show hidden files: How to see hidden files in Windows
  • Make sure you're subscribed to this topic:
    • Click on the Follow This Topic Button (at the top right of this page), make sure that the Receive notification box is checked and that it is set to Instantly
  • Removing malware can be unpredictable...It is unlikely but things can go very wrong! Please make sure you Backup all files that cannot be replaced if something were to happen. You can copy them to a CD/DVD, external drive or a pen drive
  • Please don't run any other scans, download, install or uninstall any programs unless requested by me while I'm working with you.
  • The removal of malware is not instantaneous, please be patient. Often we are also on a different Time Zone.
  • Perform everything in the correct order. Sometimes one step requires the previous one.
  • If you have any problems while following my instructions, Stop there and tell me the exact nature of the issue.
  • You can check here if you're not sure if your computer is 32-bit or 64-bit
  • Please disable your antivirus while running any requested scanners so that they do not interfere with the scanners.
  • When we are done, I'll give you instructions on how to cleanup all the tools and logs
  • Please stick with me until I give you the "all clear" and Please don't waste my time by leaving before that.
  • Your topic will be closed if you haven't replied within 3 days
  • (If I have not responded within 24 hours, please send me a Private Message as a reminder)


STEP 0
RKill is a program that was developed at BleepingComputer.com that attempts to terminate known malware processes
so that your normal security software can then run and clean your computer of infections.
When RKill runs it will kill malware processes and then removes incorrect executable associations and fixes policies
that stop us from using certain tools. When finished it will display a log file that shows the processes that were
terminated while the program was running.

As RKill only terminates a program's running process, and does not delete any files, after running it you should not reboot
your computer as any malware processes that are configured to start automatically will just be started again.
Instead, after running RKill you should immediately scan your computer using the requested scans I've included.

Please download Rkill by Grinler from one of the links below and save it to your desktop.



Link 1
Link 2

  • On Windows XP double-click on the Rkill desktop icon to run the tool.
  • On Windows Vista/Windows 7 or 8, right-click on the Rkill desktop icon and select Run As Administrator
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
  • Do not reboot the computer, you will need to run the application again.


STEP 01
Backup the Registry:
Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.



  • Please download ERUNT from one of the following links: Link1 | Link2 | Link3
  • ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.
  • Double click on erunt-setup.exe to Install ERUNT by following the prompts.
  • NOTE: Do not choose to allow ERUNT to add an Entry to the Startup folder. Click NO.
  • Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
  • Choose a location for the backup.
    • Note: the default location is C:\Windows\ERDNT which is acceptable.
  • Make sure that at least the first two check boxes are selected.
  • Click on OK
  • Then click on YES to create the folder.
  • Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe

STEP 02
Please download RogueKiller and save it to your desktop.

You can check here if you're not sure if your computer is 32-bit or 64-bit



  • RogueKiller 32-bit | RogueKiller 64-bit
  • Quit all running programs.
  • For Windows XP, double-click to start.
  • For Vista,Windows 7/8, Right-click on the program and select Run as Administrator to start and when prompted allow it to run.
  • Read and accept the EULA (End User Licene Agreement)
  • Click Scan to scan the system.
  • When the scan completes Close the program > Don't Fix anything!
  • Don't run any other options, they're not all bad!!
  • Post back the report which should be located on your desktop.

 

 

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You say: Do not choose to allow ERUNT to add an Entry to the Startup folder. Click NO.

I wasn't given an option anywhere to click NO. Please see screenshot. 

 

Since I have already run the RKill I will post the info from that here now:

Rkill 2.6.1 by Lawrence Abrams (Grinler)

Copyright 2008-2013 BleepingComputer.com
More Information about Rkill can be found at this link:
 
Program started at: 10/07/2013 01:26:12 PM in x86 mode.
Windows Version: Windows Vista Home Premium Service Pack 2
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * No malware processes found to kill.
 
Checking Registry for malware related settings:
 
 * No issues found in the Registry.
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * Windows Defender Disabled
 
   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001
 
Checking Windows Service Integrity: 
 
 * Windows Defender (WinDefend) is not Running.
   Startup Type set to: Manual
 
Searching for Missing Digital Signatures: 
 
 * No issues found.
 
Checking HOSTS File: 
 
 * HOSTS file entries found: 
 
  127.0.0.1       localhost
 
Program finished at: 10/07/2013 01:27:01 PM
Execution time: 0 hours(s), 0 minute(s), and 49 seconds(s)
 

 

 

 

 

post-22338-0-23029000-1381175214_thumb.j

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I've been away from my computer since I posted to you above. I just came back and discover that I have no sound on any YouTube videos. I have sound on Netflix and I move my computer volume up and down it dings like it's supposed to.

 

I haven't done one thing except run that RKill, and then I started installing ERUNDT and aborted to make my post to you. 

 

Any ideas?

 

P.S. My first thought is to restart my computer, but I believe your instructions indicate NOT to do that until we are finished???

 

I checked some product videos on Amazon and those also play. When I get new mail my mail voice alerts me. So far it seems to be only with YouTube.

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  • Root Admin

The issue is that you're on Windows 7 so you have to right click over the shortcut and choose "Run as administrator" to give it the permissions to run.  That is why I said don't allow it to install the shortcut for the startup folder because it will be there as a limited user and always keep prompting you every time you start the computer.

 

 

Please right click over the shortcut and choose "Run as administrator"

That should run without an issue and create the backup.  Then run the RogueKiller as requested and post back the log.

 

Thanks

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Just to clarify, I am running Vista Home Premium on this machine. After right clicking and running as administrator, ERUNT seemed to work fine and created a folder labeled "erdnt" in C/Windows. In opening that folder there are a number of items within but there is nothing labeled specifically as "registry backup."

 

After running RoadKiller there is a folder on my desktop labeled "RK_Quarantine. Is that supposed to be there?

 

Here are the results of my RoadKiller run:

RogueKiller V8.7.1 [Oct  3 2013] by Tigzy
mail : tigzyRK<at>gmail<dot>com
 
Operating System : Windows Vista (6.0.6002 Service Pack 2) 32 bits version
Started in : Normal mode
User : Cindy [Admin rights]
Mode : Scan -- Date : 10/07/2013 22:02:08
| ARK || FAK || MBR |
 
¤¤¤ Bad processes : 0 ¤¤¤
 
¤¤¤ Registry Entries : 4 ¤¤¤
[HJ POL][PUM] HKCU\[...]\System : DisableRegistryTools (0) -> FOUND
[HJ POL][PUM] HKLM\[...]\System : DisableRegistryTools (0) -> FOUND
[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> FOUND
[HJ DESK][PUM] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> FOUND
 
¤¤¤ Scheduled tasks : 0 ¤¤¤
 
¤¤¤ Startup Entries : 0 ¤¤¤
 
¤¤¤ Web browsers : 0 ¤¤¤
 
¤¤¤ Particular Files / Folders: ¤¤¤
 
¤¤¤ Driver : [LOADED] ¤¤¤
[inline] EAT @explorer.exe (FwDoNothingOnObject) : FirewallAPI.dll -> HOOKED (Unknown @ 0x35F8B066)
[inline] EAT @explorer.exe (FwEnableMemTracing) : FirewallAPI.dll -> HOOKED (Unknown @ 0x35F8B066)
[inline] EAT @explorer.exe (FwSetMemLeakPolicy) : FirewallAPI.dll -> HOOKED (Unknown @ 0x35F8B066)
 
¤¤¤ External Hives: ¤¤¤
-> D:\windows\system32\config\SYSTEM | DRVINFO [Drv - D:] | SYSTEMINFO [sys - x:] [sys32 - FOUND] | USERINFO [startup - NOT_FOUND]
-> D:\windows\system32\config\SOFTWARE | DRVINFO [Drv - D:] | SYSTEMINFO [sys - x:] [sys32 - FOUND] | USERINFO [startup - NOT_FOUND]
-> D:\windows\system32\config\SECURITY | DRVINFO [Drv - D:] | SYSTEMINFO [sys - x:] [sys32 - FOUND] | USERINFO [startup - NOT_FOUND]
-> D:\windows\system32\config\SAM | DRVINFO [Drv - D:] | SYSTEMINFO [sys - x:] [sys32 - FOUND] | USERINFO [startup - NOT_FOUND]
-> D:\windows\system32\config\DEFAULT | DRVINFO [Drv - D:] | SYSTEMINFO [sys - x:] [sys32 - FOUND] | USERINFO [startup - NOT_FOUND]
-> D:\Users\Default\NTUSER.DAT | DRVINFO [Drv - D:] | SYSTEMINFO [sys - x:] [sys32 - FOUND] | USERINFO [startup - NOT_FOUND]
 
¤¤¤ Infection :  ¤¤¤
 
¤¤¤ HOSTS File: ¤¤¤
--> %SystemRoot%\System32\drivers\etc\hosts
 
 
127.0.0.1       localhost
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  • Root Admin

There is no folder called Registry Backup.  ERDNT is typically the name and that is fine.  It did it's job.  Unless we actually need it for an emergency then you shouldn't need to worry about it right now.

 

Yes RogueKiller ran just fine and all that is okay.

 

 

Please go ahead and run through the following steps and post back the logs when ready.  If you have any questions or run into something you're not sure about just stop and ask and I'll provide further assistance if needed.


STEP 03
Please download Malwarebytes Anti-Rootkit from here

  • Unzip the contents to a folder in a convenient location.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • Click on the Cleanup button to remove any threats and reboot if prompted to do so.
  • Wait while the system shuts down and the cleanup process is performed.
  • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
  • When done, please post the two logs produced they will be in the MBAR folder... mbar-log.txt and system-log.txt

STEP 04
Please download Junkware Removal Tool to your desktop.
  • Shutdown your antivirus to avoid any conflicts.
  • Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next reply message
  • When completed make sure to re-enable your antivirus



STEP 05
Please download AdwCleaner by Xplode and save to your Desktop.

  • Double click on AdwCleaner.exe to run the tool.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.



STEP 06
button_eos.gif

Please go here to run the online antivirus scannner from ESET.
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activex control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked
  • Click on Advanced Settings and ensure these options are ticked:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology

    [*]Click Scan [*]Wait for the scan to finish [*]If any threats were found, click the 'List of found threats' , then click Export to text file.... [*]Save it to your desktop, then please copy and paste that log as a reply to this topic.



STEP 07
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please attach it to your reply as well.


 

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I'm not sure I follow your instructions on AdwCleaner. You state that after it finishes I should click on the Report button. 

 

But below that you say the log file may be confusing and unless I see a program name I know should NOT be removed, not to worry about it. But if I'm not using the "Clean" button what difference does it make? And your instructions do not say to click the "Clean" button after the scan. I am going to attach the contents of the log here (below), but am just going to leave the program sit open until you advise if I should click the "Clean" button. 

 

My next step is to use the ESET online scanner. I tried to use this in the past and don't think I got it to work, but will give it a try.

 

The Malwarebyes Anti-Rootkit scan came out clean.

 

Here are the results for JRT:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.0.4 (10.06.2013:1)
OS: Windows Vista Home Premium x86
Ran by Cindy on Tue 10/08/2013 at 12:52:20.30
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
 
 
~~~ Registry Values
 
 
 
~~~ Registry Keys
 
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\InternetRegistry\REGISTRY\USER\S-1-5-21-534870922-2497477711-3022182379-1003\Software\SweetIM
 
 
 
~~~ Files
 
 
 
~~~ Folders
 
Successfully deleted: [Folder] "C:\ProgramData\big fish"
Successfully deleted: [Folder] "C:\Users\Cindy\appdata\local\big fish"
 
 
 
~~~ Chrome
 
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Policies\Google\Chrome\extensioninstallforcelist [blacklisted Policy]
 
 
 
~~~ Event Viewer Logs were cleared
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Tue 10/08/2013 at 13:02:49.68
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
Here are the results from Adw:
# AdwCleaner v3.006 - Report created 08/10/2013 at 13:12:56
# Updated 01/10/2013 by Xplode
# Operating System : Windows Vista Home Premium Service Pack 2 (32 bits)
# Username : Cindy - CINDY-PC
# Running from : C:\Users\Cindy\Desktop\AdwCleaner.exe
# Option : Scan
 
***** [ Services ] *****
 
 
***** [ Files / Folders ] *****
 
Folder Found C:\ProgramData\Alawar Stargaze
Folder Found C:\ProgramData\AlawarWrapper
Folder Found C:\Users\Cindy\AppData\Local\PackageAware
Folder Found C:\Users\Cindy\AppData\Roaming\Alawar Stargaze
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
Key Found : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{483830EE-A4CD-4B71-B0A3-3D82E62A6909}
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v9.0.8112.16506
 
 
-\\ Mozilla Firefox v24.0 (en-US)
 
[ File : C:\Users\Cindy\AppData\Roaming\Mozilla\Firefox\Profiles\mxn1a20c.default\prefs.js ]
 
 
[ File : C:\Users\Braeden Game Account\AppData\Roaming\Mozilla\Firefox\Profiles\ts8d4kig.default\prefs.js ]
 
Line Found : user_pref("extensions.wrc.SearchRules.ask.com.style", ".WRCN {display:none} #yui-main .tsrc_vnru .title + .WRCN, #yui-main #teoma-results .title + .WRCN {display:inline !important; background: url(\"I[...]
Line Found : user_pref("extensions.wrc.SearchRules.ask.com.url", "^hxxp(s)?\\:\\/\\/(.+\\.)?ask\\.com\\/.*");
Line Found : user_pref("extensions.wrc.SearchRules.rambler.ru.style", ".WRCN {display:none} .search-results .title + .WRCN {display:inline !important; background: url(\"IMAGE\") right no-repeat}");
 
-\\ Google Chrome v30.0.1599.69
 
[ File : C:\Users\Cindy\AppData\Local\Google\Chrome\User Data\Default\preferences ]
 
Found : urls_to_restore_on_startup
 
*************************
 
AdwCleaner[R0].txt - [1865 octets] - [08/10/2013 13:12:56]
 
########## EOF - C:\AdwCleaner\AdwCleaner[R0].txt - [1925 octets] ##########
 

P.S. The more I think about it, the more I think you did mean for me to click on the Clean button so I am going to go forth with that and then onto the ESET scan.

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  • Root Admin

Yes, sorry for the confusion with AdwCleaner.  Basically I wanted you to review the report and see if there is anything there that you know for sure you want to keep.  Then if there was uncheck it in the program tab and then click the CLEAN button to remove the other stuff.   It's pretty rare but every once in a while AdwCleaner will find something that is valid and why we ask you to check before clicking CLEAN.

 

Thanks

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The ESET scan has finished and 1 item was found. I clicked on the List of found threats and then on Export to text file and chose my desktop as the place to save it but it's not saving it. I've tried over and over. I am enclosing a screenshot of the item it found.

 

It resides in a folder I created on my desktop where I have downloaded programs I am very interested in. I haven't installed these programs. They are just there for me to check out when I have time. If there is something wrong with this installer, I would think I could just put it in the trash.

 

 

post-22338-0-31799900-1381268777_thumb.j

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  • Root Admin

Yes, you can just put it in the trash. 

 

Please Run TFC by OldTimer to clear temporary files:

  • Download TFC from here and save it to your desktop.
  • http://oldtimer.geekstogo.com/TFC.exe
  • Close any open programs and Internet browsers.
  • Double click TFC.exe to run it on XP (for Vista and Windows 7 right click and choose "Run as administrator") and once it opens click on the Start button on the lower left of the program to allow it to begin cleaning.
  • Please be patient as clearing out temp files may take a while.
  • Once it completes you may be prompted to restart your computer, please do so.
  • Once it's finished you may delete TFC.exe from your desktop or save it for later use for the cleaning of temporary files.
Please download Security Check from here or here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
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  • Root Admin

Please go ahead and run the TFC cleaner and the Security check scanner.

 

Once those are done then run the following.

 

Please download the attached fixlist.txt file and save it to the Desktop.
NOTE. It's important that both files, FRST or FRST64 and fixlist.txt are in the same location or the fix will not work.

NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system.

Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt). Please attach or post it to your next reply.

Note: If the tool warned you about an outdated version please download and run the updated version.
 

fixlist.txt

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Security Check result:

 Results of screen317's Security Check version 0.99.74  
 Windows Vista Service Pack 2 x86 (UAC is enabled)  
 Internet Explorer 9  
 Internet Explorer 8  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
Emsisoft Anti-Malware   
 Antivirus up to date!   
`````````Anti-malware/Other Utilities Check:````````` 
 WinPatrol 
 SpywareBlaster 5.0    
 SUPERAntiSpyware     
 McAfee SiteAdvisor    
 Secunia PSI (3.0.0.7011)   
 Malwarebytes Anti-Malware version 1.75.0.1300  
 CCleaner     
 eCleaner 2.02    
 Mozilla Firefox (24.0) 
 Google Chrome 30.0.1599.66  
 Google Chrome 30.0.1599.69  
````````Process Check: objlist.exe by Laurent````````  
 WinPatrol winpatrol.exe 
 Emsisoft Anti-Malware a2service.exe   
 Malwarebytes' Anti-Malware mbamscheduler.exe   
 Emsisoft Anti-Malware a2guard.exe   
 BillP Studios WinPatrol WinPatrol.exe  
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C: 0 % 
````````````````````End of Log`````````````````````` 
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Results of running FRST with fixlist.txt.

Fix result of Farbar Recovery Tool (FRST written by Farbar) (x86) Version: 03-10-2013
Ran by Cindy at 2013-10-08 16:41:13 Run:1
Running from C:\Users\Cindy\Desktop
Boot Mode: Normal
 
==============================================
 
Content of fixlist:
*****************
HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch
HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://thundercloud.net
earchScopes: HKLM - DefaultScope value is missing.
SearchScopes: HKCU - {C5176286-216C-42C9-9FAD-8619D5BACB6C} URL = http://us.yhs4.search.yahoo.com/yhs/search?hspart=mcafee&hsimp=yhs-01&type=mcafee&p={SearchTerms}
BHO: CBrowserHelperObject Object - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Program Files\BAE\BAE.dll (Dell Inc.)
AlternateDataStreams: C:\ProgramData\TEMP:03E44D4E
AlternateDataStreams: C:\ProgramData\TEMP:04ED07B4
AlternateDataStreams: C:\ProgramData\TEMP:061AC983
AlternateDataStreams: C:\ProgramData\TEMP:3DB0B938
AlternateDataStreams: C:\ProgramData\TEMP:4267FFCC
AlternateDataStreams: C:\ProgramData\TEMP:89832F8B
AlternateDataStreams: C:\ProgramData\TEMP:90574144
AlternateDataStreams: C:\ProgramData\TEMP:B2374AE9
AlternateDataStreams: C:\ProgramData\TEMP:C967FB00
AlternateDataStreams: C:\ProgramData\TEMP:F88631E5
 
 
*****************
 
HKCU\Software\Microsoft\Internet Explorer\Main\\Search Page => Value was restored successfully.
HKCU\Software\Microsoft\Internet Explorer\Main\\Start Page => Value was restored successfully.
HKCU\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{C5176286-216C-42C9-9FAD-8619D5BACB6C} => Key deleted successfully.
HKCR\Wow6432Node\CLSID\{C5176286-216C-42C9-9FAD-8619D5BACB6C} => Key not found.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{CA6319C0-31B7-401E-A518-A07C3DB8F777} => Key deleted successfully.
HKCR\CLSID\{CA6319C0-31B7-401E-A518-A07C3DB8F777} => Key deleted successfully.
C:\ProgramData\TEMP => ":03E44D4E" ADS removed successfully.
C:\ProgramData\TEMP => ":04ED07B4" ADS removed successfully.
C:\ProgramData\TEMP => ":061AC983" ADS removed successfully.
C:\ProgramData\TEMP => ":3DB0B938" ADS removed successfully.
C:\ProgramData\TEMP => ":4267FFCC" ADS removed successfully.
C:\ProgramData\TEMP => ":89832F8B" ADS removed successfully.
C:\ProgramData\TEMP => ":90574144" ADS removed successfully.
C:\ProgramData\TEMP => ":B2374AE9" ADS removed successfully.
C:\ProgramData\TEMP => ":C967FB00" ADS removed successfully.
C:\ProgramData\TEMP => ":F88631E5" ADS removed successfully.
 
==== End of Fixlog ====
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  • Root Admin

Yes, both are good tools to keep around.

 

At this time there are no more signs of an infection on your system.
However if you are still seeing any signs of an infection please let me know.

Let's go ahead and remove the tools and logs we've used during this process.

Most of the tools used are potentially dangerous to use unsupervised or if ran at the wrong time.
They are often updated daily so if you went to use them again in the future they would be outdated anyways.

The following procedures will implement some cleanup procedures to remove these tools.
It will also reset your System Restore by flushing out previous restore points and create a new restore point.
It will also remove all the backups our tools may have created.

Uninstall ComboFix (if used):

  • Turn off all active protection software including your antivirus.
  • Push the "Windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  • Please copy and past the following into the box ComboFix /Uninstall and click OK.
  • Note the space between the X and the /Uninstall, it needs to be there.

CF-Uninstall.png

Remove the rest of the tools used:



Please download
OTCleanIt
and save it to your Desktop. This tool will remove all the tools we used to clean your pc.

  • Double-click OTCleanIt.exe.
  • Click the CleanUp! button.
  • Select Yes when the "Begin cleanup Process?" prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not go ahead and delete it by yourself.
  • If asked to restart the computer, please do so


Note:

If you receive a warning from your firewall or other security programs regarding
OTCleanIt
attempting to contact the internet, please allow it to do so.


AdwCleaner Removal:
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Uninstall
  • Confirm with Yes

ESET antivirus Removal:
  • This tool can be uninstalled via the Control Panel, Programs, Uninstall


If there are any other left over Folders, Files, Logs then you can delete them on your own.

Please visit the following link to see how to delete old System Restore Points. Please delete all of them and create a new one at this time.
How to Delete System Protection Restore Points in Windows 7 and Windows 8

Remove all but the most recent Restore Point on Windows XP


As Java seems to get exploited on a regular basis I advise not using Java if possible but to at least disable java in your web browsers
How do I disable Java in my web browser? - Disable Java

A lot of reading here but if you take the time to read a bit of it you'll see why/how infections and general damage are so easily inflicted on the computer. There is also advice on how to prevent it and keep the system working well. Don't forget about good, solid backups of your data to an external drive that is not connected except when backing up your data. If you leave a backup drive connected and you do get infected it can easily damage, encrypt, delete, or corrupt your backups as well and then you'd lose all data.
Nothing is 100% bulletproof but with a little bit of education you can certainly swing things in your favor.


 
If you're not currently using Malwarebytes PRO then you may want to consider purchasing the product which can also help greatly reduce the risk of a future infection.
 

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There were still icons on my desktop; JRT, Rkill, Security Check. I assume I just trash them. I looked in C/Program Folder and in Programs and Features and didn't see any of them.

 

I believe I uninstalled Java quite awhile back.

 

I already have the Malwarebytes Pro.

 

Thanks very, very much for your help!

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  • Root Admin

Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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