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My Malwarebytes is stuck on the "connecting to server"

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Hello, please help me!!! I have had my Malwarebytes for a year now and haven't had a problem. Lately I have eben having some troubles with my computer after having it in my sons room, he insists he didn't do anything.

Anyways, today, my itunes wouldn't start now and I couldn't uninstall a program the other day. So, I wanted to do a scan with my Malwarebytes today. When I started it said, like always, that it needed updated, so I clicked to update. The screen came up "connecting to server" like it always does, but it gets stuck there and will say at the top (Not Responding).

I uninstalled it and tried reinstalling it and now it's stuck on it again....I really need some help here because I don't know what to do.....

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  • Root Admin

Hello and :welcome:
Please create an mbam-check log:

  • Download mbam-check.exe from here and save it to your desktop
  • Double-click on mbam-check.exe to run it, it should then open a log file
  • Please do not copy and paste the entire contents of the log into your next post, instead please attach the log CheckResults.txt file which should now be located on your desktop to your next post





Next, Please run the following scanner and send back the logs.

Download DDS from one of the locations below and save to your Desktop

Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr or dds.com to run the tool.
Click the Run button if prompted with an Open File - Security Warning dialog box.
A black DOS console should open and run for a moment.

  • When done, DDS will open two (2) logs:
    • DDS.txt
    • Attach.txt
  • Save both reports to your desktop
  • Please include the following logs in your next reply as an attachment: DDS.txt and Attach.txt
  • You can ignore the note about zipping the Attach.txt file and just post it or attach it.
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