Jump to content

White Screen in regular & safe mode


Recommended Posts

I can see my desktop for a few seconds but not long enough to do anything.  Just a white screen pops up and nothing else happens.  Is there a way to fix this via flash drive?  I've tried System Restore via command prompt but it has not fixed it.  Please any help!

Link to post
Share on other sites

Please run the following scanner and send back the logs so we can see if we can tell what's going on.

Download DDS from one of the locations below and save to your Desktop



Temporarily disable any script blocker if your Anti-Virus/Anti-Malware has it.

How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click dds.scr or dds.com to run the tool.

Click the Run button if prompted with an Open File - Security Warning dialog box.

A black DOS console should open and run for a moment.

  • When done, DDS will open two (2) logs:
  • DDS.txt
  • Attach.txt
  • Save both reports to your desktop
  • Please include the following logs in your next reply as an attachment: DDS.txt and Attach.txt

    You can ignore the note about zipping the Attach.txt file

Link to post
Share on other sites

  • Root Admin

You can probably go over to the Malware Removal forum and they can use the FRST tool in the Recovery Environment to see if there is some infection causing this or not.


I would suggest following the advice from the topic here Available Assistance for Possibly Infected Computers and having one of the Experts assist you with looking into your issue.


Link to post
Share on other sites

I'm not sure of what Ron (AdvancedSetup) was leading up to.  At the minimum it is to show that it is not hardware related and is Windows related.  Let's wait for Ron now and his thoughts.


Oooooooops..... I missed seeing he posted as I posted....

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.