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Ukash - No safe mode :/


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Hi all,

I appear to have got the Ukash virus on my laptop, and my problem is identical to this topic that you resolved - http://forums.malwarebytes.org/index.php?showtopic=131216

 

I can't boot in safe mode and I can't seem to run any applications when my laptop boots normally.  Any help is very much appreciated, and give me a shout if you need any further detail.

George

 

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Hello lomaxgr

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.

Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.

For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

How to tell > 32 or 64 bit

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:

  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account an click Next.
To enter System Recovery Options by using Windows installation disc:
  • Insert the installation disc.
  • Restart your computer.
  • If prompted, press any key to start Windows from the installation disc. If your computer is not configured to start from a CD or DVD, check your BIOS settings.
  • Click Repair your computer.
  • Select US as the keyboard language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.
On the System Recovery Options menu you will get the following options:
    • Startup Repair

      System Restore

      Windows Complete PC Restore

      Windows Memory Diagnostic Tool

      Command Prompt

  • Select Command Prompt
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst64.exe or e:\frst.exe and press Enter

    Note: Replace letter e with the drive letter of your flash drive.

  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • First Press the Scan button.
  • It will make a log (FRST.txt)
I want you to poste the FRST.txt report into your reply to me

Gringo

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Hi Gringo,

As requested :-

 

Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 27-09-2013 02
Ran by SYSTEM on MINWINPC on 01-10-2013 17:45:38
Running from D:\
Windows Vista Home Premium Service Pack 1 (X64) OS Language: English(US)
Internet Explorer Version 7
Boot Mode: Recovery

The current controlset is ControlSet001
ATTENTION!:=====> If the system is bootable FRST could be run from normal or Safe mode to create a complete log.

==================== Registry (Whitelisted) ==================

Startup: C:\Users\Default\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dell Dock First Run.lnk
ShortcutTarget: Dell Dock First Run.lnk -> C:\Program Files\Dell\DellDock\DellDock.exe (Stardock Corporation)
Startup: C:\Users\Default User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dell Dock First Run.lnk
ShortcutTarget: Dell Dock First Run.lnk -> C:\Program Files\Dell\DellDock\DellDock.exe (Stardock Corporation)
Startup: C:\Users\George\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\le3jj6q.lnk
ShortcutTarget: le3jj6q.lnk -> C:\PROGRA~3\q6jj3el.plz (Mozilla Foundation)

==================== Services (Whitelisted) =================

S2 Akamai; c:\program files (x86)\common files\akamai/netsession_win_8fa3539.dll [4569856 2013-07-02] (Akamai Technologies, Inc.)
S4 NMIndexingService; C:\Program Files (x86)\Common Files\Nero\Lib\NMIndexingService.exe [529704 2008-02-28] (Nero AG)
S2 Winmgmt; C:\PROGRA~3\le3jj6q.pzz [62052 2013-09-30] (Microsoft Corporation)
S2 Winmgmt; C:\PROGRA~3\le3jj6q.pzz [62052 2013-09-30] (Microsoft Corporation)
S2 wltrysvc; C:\Windows\System32\WLTRYSVC.EXE [32768 2008-12-22] ()

==================== Drivers (Whitelisted) ====================

S3 RimUsb; C:\Windows\System32\Drivers\RimUsb_AMD64.sys [28416 2008-04-16] (Research In Motion Limited)
S5 AppMgmt; C:\Windows\system32\svchost.exe [27648 2008-01-20] (Microsoft Corporation)
S1 Beep; No ImagePath
S3 catchme; \??\C:\ComboFix\catchme.sys [x]
S3 IpInIp; system32\DRIVERS\ipinip.sys [x]
S3 NwlnkFlt; system32\DRIVERS\nwlnkflt.sys [x]
S3 NwlnkFwd; system32\DRIVERS\nwlnkfwd.sys [x]

==================== NetSvcs (Whitelisted) ===================


==================== One Month Created Files and Folders ========

2013-10-01 17:45 - 2013-10-01 17:45 - 00000000 ____D C:\FRST
2013-09-30 22:14 - 2013-09-30 22:14 - 00000000 ____D C:\Emergency
2013-09-30 12:38 - 2013-09-30 12:38 - 00016196 ____T C:\ProgramData\z8ll.exe
2013-09-30 12:24 - 2013-09-30 12:24 - 00062052 ____T (Microsoft Corporation) C:\ProgramData\le3jj6q.pzz
2013-09-30 12:23 - 2013-09-30 13:02 - 95025368 ____T C:\ProgramData\le3jj6q.pff
2013-09-30 12:23 - 2013-09-30 12:53 - 00000000 _____ C:\ProgramData\le3jj6q.ctrl
2013-09-30 12:23 - 2013-09-30 12:23 - 00101376 _____ (Mozilla Foundation) C:\ProgramData\q6jj3el.plz
2013-09-21 10:15 - 2013-09-22 06:30 - 00000000 ____D C:\Users\George\Downloads\White House Down 2013 TS x264-THC
2013-09-21 10:04 - 2013-09-22 04:59 - 00000000 ____D C:\Users\George\Downloads\The Heat 2013 TS x264-THC
2013-09-21 09:47 - 2013-09-21 10:07 - 00000000 ____D C:\Users\George\Downloads\We're the Millers (2013) DVD-R6 + SAMPLE [GlowGaze.Com]
2013-09-19 11:51 - 2013-09-19 11:51 - 00002027 _____ C:\Users\Public\Desktop\Google Chrome.lnk
2013-09-19 11:51 - 2013-09-19 11:51 - 00002027 _____ C:\ProgramData\Desktop\Google Chrome.lnk
2013-09-19 11:50 - 2013-09-30 12:55 - 00000898 _____ C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job
2013-09-19 11:50 - 2013-09-30 12:53 - 00000894 _____ C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job
2013-09-19 11:50 - 2013-09-19 11:51 - 00000000 ____D C:\Users\George\AppData\Local\Google
2013-09-19 11:50 - 2013-09-19 11:51 - 00000000 ____D C:\Program Files (x86)\Google
2013-09-19 11:50 - 2013-09-19 11:50 - 00003894 _____ C:\Windows\System32\Tasks\GoogleUpdateTaskMachineUA
2013-09-19 11:50 - 2013-09-19 11:50 - 00003642 _____ C:\Windows\System32\Tasks\GoogleUpdateTaskMachineCore
2013-09-19 11:49 - 2013-09-19 11:50 - 00784840 _____ (Google Inc.) C:\Users\George\Downloads\ChromeSetup.exe
2013-09-05 10:36 - 2013-09-05 11:12 - 1946513515 _____ C:\Users\George\Downloads\hard.knocks.805.720p.hdtv.x264-sys.mkv

==================== One Month Modified Files and Folders =======

2013-10-01 17:45 - 2013-10-01 17:45 - 00000000 ____D C:\FRST
2013-10-01 08:41 - 2013-03-05 23:19 - 01214688 _____ C:\Windows\WindowsUpdate.log
2013-10-01 08:41 - 2009-10-24 03:55 - 00001076 _____ C:\Windows\bthservsdp.dat
2013-10-01 08:41 - 2006-11-02 07:42 - 00032576 _____ C:\Windows\Tasks\SCHEDLGU.TXT
2013-10-01 08:41 - 2006-11-02 07:42 - 00000006 ____H C:\Windows\Tasks\SA.DAT
2013-10-01 08:41 - 2006-11-02 07:22 - 00003616 ____H C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-2P-1.C7483456-A289-439d-8115-601632D005A0
2013-10-01 08:41 - 2006-11-02 07:22 - 00003616 ____H C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-2P-0.C7483456-A289-439d-8115-601632D005A0
2013-09-30 22:14 - 2013-09-30 22:14 - 00000000 ____D C:\Emergency
2013-09-30 13:02 - 2013-09-30 12:23 - 95025368 ____T C:\ProgramData\le3jj6q.pff
2013-09-30 13:01 - 2013-03-18 11:41 - 00000830 _____ C:\Windows\Tasks\Adobe Flash Player Updater.job
2013-09-30 12:55 - 2013-09-19 11:50 - 00000898 _____ C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job
2013-09-30 12:54 - 2012-10-18 09:01 - 00003480 _____ C:\Users\George\Desktop\Rkill.txt
2013-09-30 12:53 - 2013-09-30 12:23 - 00000000 _____ C:\ProgramData\le3jj6q.ctrl
2013-09-30 12:53 - 2013-09-19 11:50 - 00000894 _____ C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job
2013-09-30 12:38 - 2013-09-30 12:38 - 00016196 ____T C:\ProgramData\z8ll.exe
2013-09-30 12:28 - 2013-07-02 05:01 - 00008962 _____ C:\Windows\PFRO.log
2013-09-30 12:24 - 2013-09-30 12:24 - 00062052 ____T (Microsoft Corporation) C:\ProgramData\le3jj6q.pzz
2013-09-30 12:23 - 2013-09-30 12:23 - 00101376 _____ (Mozilla Foundation) C:\ProgramData\q6jj3el.plz
2013-09-26 23:06 - 2006-11-02 04:46 - 00690960 _____ C:\Windows\System32\PerfStringBackup.INI
2013-09-22 22:59 - 2009-10-29 10:57 - 00000000 ____D C:\Users\George\AppData\Roaming\uTorrent
2013-09-22 06:30 - 2013-09-21 10:15 - 00000000 ____D C:\Users\George\Downloads\White House Down 2013 TS x264-THC
2013-09-22 04:59 - 2013-09-21 10:04 - 00000000 ____D C:\Users\George\Downloads\The Heat 2013 TS x264-THC
2013-09-21 10:07 - 2013-09-21 09:47 - 00000000 ____D C:\Users\George\Downloads\We're the Millers (2013) DVD-R6 + SAMPLE [GlowGaze.Com]
2013-09-19 12:01 - 2013-03-18 11:42 - 00003682 _____ C:\Windows\System32\Tasks\Adobe Flash Player Updater
2013-09-19 12:01 - 2012-08-12 13:02 - 00692616 _____ (Adobe Systems Incorporated) C:\Windows\SysWOW64\FlashPlayerApp.exe
2013-09-19 12:01 - 2011-08-03 11:07 - 00071048 _____ (Adobe Systems Incorporated) C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
2013-09-19 11:51 - 2013-09-19 11:51 - 00002027 _____ C:\Users\Public\Desktop\Google Chrome.lnk
2013-09-19 11:51 - 2013-09-19 11:51 - 00002027 _____ C:\ProgramData\Desktop\Google Chrome.lnk
2013-09-19 11:51 - 2013-09-19 11:50 - 00000000 ____D C:\Users\George\AppData\Local\Google
2013-09-19 11:51 - 2013-09-19 11:50 - 00000000 ____D C:\Program Files (x86)\Google
2013-09-19 11:50 - 2013-09-19 11:50 - 00003894 _____ C:\Windows\System32\Tasks\GoogleUpdateTaskMachineUA
2013-09-19 11:50 - 2013-09-19 11:50 - 00003642 _____ C:\Windows\System32\Tasks\GoogleUpdateTaskMachineCore
2013-09-19 11:50 - 2013-09-19 11:49 - 00784840 _____ (Google Inc.) C:\Users\George\Downloads\ChromeSetup.exe
2013-09-09 14:13 - 2006-11-02 05:33 - 00000000 ____D C:\Windows\LiveKernelReports
2013-09-05 11:12 - 2013-09-05 10:36 - 1946513515 _____ C:\Users\George\Downloads\hard.knocks.805.720p.hdtv.x264-sys.mkv

ZeroAccess:
C:\$Recycle.Bin\S-1-5-21-3744397438-2022377657-3158445883-1000\$9e16dd0f561f09a263e4ab51958fd9da

Files to move or delete:
====================
C:\ProgramData\gla.pad
C:\ProgramData\le3jj6q.ctrl
C:\ProgramData\le3jj6q.pff
C:\ProgramData\q6jj3el.plz
C:\ProgramData\sexugftyyomrmteowla.bat
C:\ProgramData\sexugftyyomrmteowla.reg
C:\ProgramData\z8ll.exe
C:\Users\George\taskmgr.exe
C:\Users\George\wevtapi.dll


Some content of TEMP:
====================
C:\Users\George\AppData\Local\Temp\InstallFlashPlayer.exe
C:\Users\George\AppData\Local\Temp\ipnoiukayftdblaqwyc.bfg


==================== Known DLLs (Whitelisted) ================


==================== Bamital & volsnap Check =================

C:\Windows\System32\winlogon.exe => MD5 is legit
C:\Windows\System32\wininit.exe => MD5 is legit
C:\Windows\SysWOW64\wininit.exe => MD5 is legit
C:\Windows\explorer.exe => MD5 is legit
C:\Windows\SysWOW64\explorer.exe => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\SysWOW64\svchost.exe => MD5 is legit
C:\Windows\System32\services.exe => MD5 is legit
C:\Windows\System32\User32.dll => MD5 is legit
C:\Windows\SysWOW64\User32.dll => MD5 is legit
C:\Windows\System32\userinit.exe => MD5 is legit
C:\Windows\SysWOW64\userinit.exe => MD5 is legit
C:\Windows\System32\Drivers\volsnap.sys => MD5 is legit

==================== EXE ASSOCIATION =====================

HKLM\...\.exe: exefile => OK
HKLM\...\exefile\DefaultIcon: %1 => OK
HKLM\...\exefile\open\command: "%1" %* => OK

==================== Restore Points  =========================


==================== Memory info ===========================

Percentage of memory in use: 16%
Total physical RAM: 2042.11 MB
Available physical RAM: 1704.08 MB
Total Pagefile: 1975.75 MB
Available Pagefile: 1683.45 MB
Total Virtual: 8192 MB
Available Virtual: 8191.89 MB

==================== Drives ================================

Drive c: (OS) (Fixed) (Total:217.71 GB) (Free:12.43 GB) NTFS ==>[Drive with boot components (obtained from BCD)]
Drive d: (USB DISK) (Removable) (Total:1.87 GB) (Free:1.6 GB) FAT
Drive x: (RECOVERY) (Fixed) (Total:15 GB) (Free:5.08 GB) NTFS

==================== MBR & Partition Table ==================

========================================================
Disk: 0 (MBR Code: Windows 7 or Vista) (Size: 233 GB) (Disk ID: 38000000)
Partition 1: (Not Active) - (Size=180 MB) - (Type=DE)
Partition 2: (Not Active) - (Size=15 GB) - (Type=07 NTFS)
Partition 3: (Active) - (Size=218 GB) - (Type=07 NTFS)

========================================================
Disk: 1 (MBR Code: Windows XP) (Size: 2 GB) (Disk ID: C3072E18)
Partition 1: (Active) - (Size=2 GB) - (Type=06)


LastRegBack: 2013-09-30 12:58

==================== End Of Log ============================

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Hello lomaxgr

Open notepad. Please copy the contents of the code box below. To do this highlight the contents of the box and right click on it. Paste this into the open notepad. Save it on the flash drive as fixlist.txt

 Startup: C:\Users\George\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\le3jj6q.lnkShortcutTarget: le3jj6q.lnk -> C:\PROGRA~3\q6jj3el.plz (Mozilla Foundation)S2 Winmgmt; C:\PROGRA~3\le3jj6q.pzz [62052 2013-09-30] (Microsoft Corporation)S2 Winmgmt; C:\PROGRA~3\le3jj6q.pzz [62052 2013-09-30] (Microsoft Corporation)2013-09-30 12:38 - 2013-09-30 12:38 - 00016196 ____T C:\ProgramData\z8ll.exe2013-09-30 12:24 - 2013-09-30 12:24 - 00062052 ____T (Microsoft Corporation) C:\ProgramData\le3jj6q.pzz2013-09-30 12:23 - 2013-09-30 13:02 - 95025368 ____T C:\ProgramData\le3jj6q.pff2013-09-30 12:23 - 2013-09-30 12:53 - 00000000 _____ C:\ProgramData\le3jj6q.ctrl2013-09-30 12:23 - 2013-09-30 12:23 - 00101376 _____ (Mozilla Foundation) C:\ProgramData\q6jj3el.plz2013-09-30 12:53 - 2013-09-30 12:23 - 00000000 _____ C:\ProgramData\le3jj6q.ctrl2013-09-30 12:53 - 2013-09-19 11:50 - 00000894 _____ C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job2013-09-30 12:38 - 2013-09-30 12:38 - 00016196 ____T C:\ProgramData\z8ll.exe2013-09-30 12:28 - 2013-07-02 05:01 - 00008962 _____ C:\Windows\PFRO.log2013-09-30 12:24 - 2013-09-30 12:24 - 00062052 ____T (Microsoft Corporation) C:\ProgramData\le3jj6q.pzz2013-09-30 12:23 - 2013-09-30 12:23 - 00101376 _____ (Mozilla Foundation) C:\ProgramData\q6jj3el.plzC:\$Recycle.Bin\S-1-5-21-3744397438-2022377657-3158445883-1000\$9e16dd0f561f09a263e4ab51958fd9daC:\ProgramData\gla.padC:\ProgramData\le3jj6q.ctrlC:\ProgramData\le3jj6q.pffC:\ProgramData\q6jj3el.plzC:\ProgramData\sexugftyyomrmteowla.batC:\ProgramData\sexugftyyomrmteowla.regC:\ProgramData\z8ll.exeC:\Users\George\taskmgr.exeC:\Users\George\wevtapi.dllC:\Users\George\AppData\Local\Temp\InstallFlashPlayer.exeC:\Users\George\AppData\Local\Temp\ipnoiukayftdblaqwyc.bfgC:\Users\George\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\le3jj6q.lnkC:\PROGRA~3\q6jj3el.plzC:\PROGRA~3\le3jj6q.pzz 
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

On Vista or Windows 7: Now please enter System Recovery Options.

Run FRST again like we did before but this time press the Fix button just once and wait.

The tool will make a log on the flash drive (Fixlog.txt) please post it to your reply.

Also boot the computer into normal mode and let me know how things are looking.

Gringo

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Woohoo it worked!  Thanks a lot man.  Here is the log :-

 

Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 27-09-2013 02
Ran by SYSTEM at 2013-10-01 19:07:09 Run:1
Running from D:\
Boot Mode: Recovery
==============================================

Content of fixlist:
*****************
Startup: C:\Users\George\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\le3jj6q.lnk
ShortcutTarget: le3jj6q.lnk -> C:\PROGRA~3\q6jj3el.plz (Mozilla Foundation)
S2 Winmgmt; C:\PROGRA~3\le3jj6q.pzz [62052 2013-09-30] (Microsoft Corporation)
S2 Winmgmt; C:\PROGRA~3\le3jj6q.pzz [62052 2013-09-30] (Microsoft Corporation)
2013-09-30 12:38 - 2013-09-30 12:38 - 00016196 ____T C:\ProgramData\z8ll.exe
2013-09-30 12:24 - 2013-09-30 12:24 - 00062052 ____T (Microsoft Corporation) C:\ProgramData\le3jj6q.pzz
2013-09-30 12:23 - 2013-09-30 13:02 - 95025368 ____T C:\ProgramData\le3jj6q.pff
2013-09-30 12:23 - 2013-09-30 12:53 - 00000000 _____ C:\ProgramData\le3jj6q.ctrl
2013-09-30 12:23 - 2013-09-30 12:23 - 00101376 _____ (Mozilla Foundation) C:\ProgramData\q6jj3el.plz
2013-09-30 12:53 - 2013-09-30 12:23 - 00000000 _____ C:\ProgramData\le3jj6q.ctrl
2013-09-30 12:53 - 2013-09-19 11:50 - 00000894 _____ C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job
2013-09-30 12:38 - 2013-09-30 12:38 - 00016196 ____T C:\ProgramData\z8ll.exe
2013-09-30 12:28 - 2013-07-02 05:01 - 00008962 _____ C:\Windows\PFRO.log
2013-09-30 12:24 - 2013-09-30 12:24 - 00062052 ____T (Microsoft Corporation) C:\ProgramData\le3jj6q.pzz
2013-09-30 12:23 - 2013-09-30 12:23 - 00101376 _____ (Mozilla Foundation) C:\ProgramData\q6jj3el.plz
C:\$Recycle.Bin\S-1-5-21-3744397438-2022377657-3158445883-1000\$9e16dd0f561f09a263e4ab51958fd9da
C:\ProgramData\gla.pad
C:\ProgramData\le3jj6q.ctrl
C:\ProgramData\le3jj6q.pff
C:\ProgramData\q6jj3el.plz
C:\ProgramData\sexugftyyomrmteowla.bat
C:\ProgramData\sexugftyyomrmteowla.reg
C:\ProgramData\z8ll.exe
C:\Users\George\taskmgr.exe
C:\Users\George\wevtapi.dll
C:\Users\George\AppData\Local\Temp\InstallFlashPlayer.exe
C:\Users\George\AppData\Local\Temp\ipnoiukayftdblaqwyc.bfg
C:\Users\George\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\le3jj6q.lnk
C:\PROGRA~3\q6jj3el.plz
C:\PROGRA~3\le3jj6q.pzz
*****************

C:\Users\George\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\le3jj6q.lnk => Moved successfully.
C:\PROGRA~3\q6jj3el.plz => Moved successfully.
Winmgmt => Service restored successfully.
Winmgmt => Service restored successfully.
C:\ProgramData\z8ll.exe => Moved successfully.
C:\ProgramData\le3jj6q.pzz => Moved successfully.
C:\ProgramData\le3jj6q.pff => Moved successfully.
C:\ProgramData\le3jj6q.ctrl => Moved successfully.
"C:\ProgramData\q6jj3el.plz" => File/Directory not found.
"C:\ProgramData\le3jj6q.ctrl" => File/Directory not found.
C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job => Moved successfully.
"C:\ProgramData\z8ll.exe" => File/Directory not found.
C:\Windows\PFRO.log => Moved successfully.
"C:\ProgramData\le3jj6q.pzz" => File/Directory not found.
"C:\ProgramData\q6jj3el.plz" => File/Directory not found.
C:\$Recycle.Bin\S-1-5-21-3744397438-2022377657-3158445883-1000\$9e16dd0f561f09a263e4ab51958fd9da => Moved successfully.
C:\ProgramData\gla.pad => Moved successfully.
"C:\ProgramData\le3jj6q.ctrl" => File/Directory not found.
"C:\ProgramData\le3jj6q.pff" => File/Directory not found.
"C:\ProgramData\q6jj3el.plz" => File/Directory not found.
C:\ProgramData\sexugftyyomrmteowla.bat => Moved successfully.
C:\ProgramData\sexugftyyomrmteowla.reg => Moved successfully.
"C:\ProgramData\z8ll.exe" => File/Directory not found.
C:\Users\George\taskmgr.exe => Moved successfully.
C:\Users\George\wevtapi.dll => Moved successfully.
C:\Users\George\AppData\Local\Temp\InstallFlashPlayer.exe => Moved successfully.
C:\Users\George\AppData\Local\Temp\ipnoiukayftdblaqwyc.bfg => Moved successfully.
"C:\Users\George\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\le3jj6q.lnk" => File/Directory not found.
"C:\PROGRA~3\q6jj3el.plz" => File/Directory not found.
"C:\PROGRA~3\le3jj6q.pzz" => File/Directory not found.

==== End of Fixlog ====

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Hello lomaxgr

These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan.
  • After the scan is complete click on "Clean"
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[s1].txt as well.
-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.

  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
When they are complete let me have the two reports and let me know how things are running.

Gringo

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# AdwCleaner v3.006 - Report created 07/10/2013 at 19:55:24
# Updated 01/10/2013 by Xplode
# Operating System : Windows Vista Home Premium Service Pack 2 (64 bits)
# Username : George - GEORGE-PC
# Running from : C:\Users\George\Downloads\AdwCleaner.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****

File Deleted : C:\Users\George\AppData\Roaming\Mozilla\Firefox\Profiles\tjnwcfqy.default\user.js

***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKCU\Software\Softonic
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}

***** [ Browsers ] *****

-\\ Internet Explorer v7.0.6002.18005


-\\ Mozilla Firefox v24.0 (en-US)

[ File : C:\Users\George\AppData\Roaming\Mozilla\Firefox\Profiles\tjnwcfqy.default\prefs.js ]

Line Deleted : user_pref("extensions.vshare@toolbar.update.enabled", false);

-\\ Google Chrome v29.0.1547.76

[ File : C:\Users\George\AppData\Local\Google\Chrome\User Data\Default\preferences ]


*************************

AdwCleaner[R0].txt - [1271 octets] - [07/10/2013 19:52:20]
AdwCleaner[s0].txt - [1158 octets] - [07/10/2013 19:55:24]

########## EOF - C:\AdwCleaner\AdwCleaner[s0].txt - [1218 octets] ##########
 

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Everything is running great thanks

 

Junkware Removal Tool (JRT) by Thisisu
Version: 6.0.4 (10.06.2013:1)
OS: Windows Vista Home Premium x64
Ran by George on 07/10/2013 at 20:01:00.58
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys



~~~ Files



~~~ Folders



~~~ FireFox

Emptied folder: C:\Users\George\AppData\Roaming\mozilla\firefox\profiles\tjnwcfqy.default\minidumps [116 files]



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on 07/10/2013 at 20:07:22.60
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 

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  • Staff

Hello lomaxgr

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.

1. Close any open browsers or any other programs that are open.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.

When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?
Gringo
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  • Staff

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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